I needed some help surrounding the DBS application, Ross the senior account manager gave me a call and discussed things with me and sent through some of the questions I had. This was an incredible hel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Zobacz więcej
Reakcja na opinię
Let’s start with a plus - Kathryn, who dealt with my application the second time was very efficient and courteous. The previous assistant seemed to be typing from a script and getting a straight answe... Zobacz więcej
Reakcja na opinię
Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have us... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Dane kontaktowe
27 Old Gloucester Street, WC1N 3AX, London, Zjednoczone Królestwo
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and striaght to the point
15 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Sarah, thank you for your review. We’re really glad to hear you found the service helpful and straight to the point. We appreciate you taking the time to share your experience.
Very disappointing service
Very disappointing service. There is no direct way to communicate with the company, and even submitting a straightforward contact form can take the best part of three days to receive a response.
When you’re paying for a service, you would expect a reasonable level of communication and a much more prompt response, particularly from a business where customer support is such an important part of the service.
Unfortunately, the lack of communication makes the whole experience frustrating and unnecessarily difficult. I would recommend looking elsewhere for a company where you can actually speak to someone and receive timely support when you need it.
17 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Dave, thank you for sharing your feedback. I’m sorry to hear how difficult it was to get a response when you needed help, that’s not the experience we want for anyone using our service. Clear and timely communication is an important part of what we do, and it’s disappointing to learn we fell short for you.
Our support team will contact you directly to assist and make sure your query is resolved. We appreciate you taking the time to let us know what happened, and we’ll use your comments to improve the way we support customers moving forward.
I paid for enhanced DBS and I was given…
I paid for enhanced DBS and I was given basic
14 września 2026
Odpowiedź od CRB Direct
Hi Samuel, thank you for your review. I’m sorry to hear you expected an Enhanced DBS but received a Basic check instead, that’s understandably frustrating. It sounds like there may have been a genuine mix‑up during the application process, and we’d like to look into this properly for you.
Our support team will contact you directly to review what happened and help get this resolved. Thank you for bringing it to our attention.
Kathryn has been super helpful and very…
Kathryn has been super helpful and very swift in her responses - excellent customer service, thank you!
18 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Natalie, thank you for your lovely feedback. We’re delighted to hear Kathryn was so helpful and quick in her responses. We really appreciate you taking the time to share your experience.
Odpowiedź od CRB Direct
Hi Laura, thank you for sharing your feedback. We’re really glad to hear Ross’s patience and support made a positive difference during your experience. We appreciate you taking the time to leave a review.
It was very difficult to complete.
It was very difficult to complete.
Very discriminating if you don't have a passport.
I made a mistake by choosing this company.
Very poor communication
I couldn't phone them as no number on website.
11 września 2026
Odpowiedź od CRB Direct
Thank you for sharing your experience. We want to be absolutely clear that we never aim to discriminate against anyone, and we take this accusation very seriously. Our process supports applicants with or without a passport, and we’re sorry that this wasn’t how it felt for you.
We also understand how frustrating communication issues can be. A member of our support team will contact you directly to help resolve this and make sure you can complete your application smoothly.
Odpowiedź od CRB Direct
Hi Jarrod, thank you for your feedback. We’re glad to hear you received a speedy reply and that everything was resolved just as you needed. We appreciate you taking the time to share your experience and are always here to help with anything further.
I wanted to check if one was done this…
I wanted to check if one was done this year. When I found that it had been done one in Mars I still wanted to ask for a copy of the certificate since my original copy is not found.
17 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Nicole, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Kathryn was very helpful and efficient…
Kathryn was very helpful and efficient in supporting me.
The platform seems to have some issues at times with what it saves and when trying to pay for applications.
16 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Fiona, thank you for your feedback. It’s great to hear that Kathryn was helpful and efficient in supporting you throughout the process. She’ll be really glad to know her guidance made a difference.
We’re sorry for the trouble you experienced with the platform. Our team is already looking into the saving and payment issues you mentioned so we can make this smoother for you and others going forward.
Thank you again for taking the time to share your experience.
Very helpful and knowledgeable
Very helpful and knowledgeable. Went out of her way to explain things/answer our queries.
14 września 2026
Odpowiedź od CRB Direct
Hi Simon, thank you so much for sharing your experience. We’re really glad to hear that our colleague took the time to explain everything clearly and make the process easier for you. Your feedback means a lot to us, and we’ll be sure to pass your kind words. If there’s anything else you need, we’re always here to help.
Very helpful contact who dealt with our…
Very helpful contact who dealt with our enquiries in a patient, timely and professional manner (as it was all new to us).
14 września 2026
Odpowiedź od CRB Direct
Hi Samantha, thank you for taking the time to share this. We’re really glad to hear that our colleague supported you with patience and professionalism, especially since the process was new to you. It’s great to know you felt well looked after throughout your enquiries. If you ever need anything else, we’re here to help.
Alisa was very efficient and helpful as…
Alisa was very efficient and helpful as always!
15 września 2026
Odpowiedź od CRB Direct
Thank you for your feedback. It’s wonderful to hear that Alisa was efficient and helpful, as always. I’ll make sure your comments are passed on to her. We really appreciate you taking the time to share your experience.
Appalling service
Appalling service. I had to request a refund. Avoid at all costs and use another provider.
15 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Thank you for sharing your feedback. I’m sorry to hear things haven’t gone as expected. A member of our support team will contact you directly to review your refund request and help get this sorted. We appreciate your patience and the chance to put this right.
Odpowiedź od CRB Direct
Hi Wendy, thank you for your review. We’re really glad to hear the service was quick, easy, and prompt for you. We appreciate you taking the time to share your experience. If you ever need anything in the future, our team is here to help.
Olivia is very efficient
Olivia is very efficient; she responds quickly and is always very clear. She is extremely helpful and I know when I have a query, she will respond and help resolve an issue.
15 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Lindsey, thanks for sharing your experience. It’s wonderful to hear how efficient and clear Olivia has been, and that you feel confident reaching out to her whenever you need support. We’re glad she’s been able to help resolve your queries so smoothly.
We appreciate you taking the time to leave this feedback.
Don’t use !
Don’t use !
I registered for a DBS check they took my money first then told me they can’t process the check but no way to call them and get my refund.
Wasting my time and money!!
14 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Warren, thanks for providing that information. I’m sorry for the frustration this caused. Our support team will contact you directly to review your application and help resolve the issue with your refund.
We’ll be in touch shortly to get this sorted for you.
Thanks for sorting my issue Stephen!
14 września 2026
Odpowiedź od CRB Direct
Hi Jessica, thank you for your review. We’re really glad to hear Stephen was able to get everything sorted for you. If you need anything else, our team is here to help.
Started an application and paid several…
Started an application and paid several fees and it froze.
Tried to log on with my details and they couldn't be found.
No contact number so emailed.
That was four days ago. I needed to apply four days ago.
Emailed again. Please dont waste your time.
8 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Kate, thank you for your review. We’re sorry to hear about the issues you’ve described. We’ve tried to locate your application using the details provided, but nothing is appearing on our system. To investigate this properly, please reply to the information request sent to you by Trustpilot so we can identify your application and check what happened.
Once we have your details, our support team will contact you directly to help resolve this.
Good when its good but very bad when…
Good when its good but very bad when its bad.
Better and cheaper companies out there.
9 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Kerry, thank you for sharing your thoughts. I’m sorry to hear parts of your experience didn’t meet expectations. Our support team will get in touch to help resolve anything still outstanding and make sure everything is put right.
Odpowiedź od CRB Direct
Hi Athamos, thank you for sharing your feedback. We’re really glad to hear our customer service team made a great impression. Your experience matters to us, and it’s wonderful to know we delivered the support you needed. If anything else comes up, we’re here to help.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.