I needed some help surrounding the DBS application, Ross the senior account manager gave me a call and discussed things with me and sent through some of the questions I had. This was an incredible hel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Zobacz więcej
Reakcja na opinię
Let’s start with a plus - Kathryn, who dealt with my application the second time was very efficient and courteous. The previous assistant seemed to be typing from a script and getting a straight answe... Zobacz więcej
Reakcja na opinię
Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have us... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Dane kontaktowe
27 Old Gloucester Street, WC1N 3AX, London, Zjednoczone Królestwo
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od CRB Direct
Hi Lewis, thanks so much for your feedback. We’re really glad the team could guide you through each step and make the process feel straightforward. It’s great to hear you had a thorough experience with us. If you ever need support again, we’ll be here to help.
The staff are very friendly and help…
The staff are very friendly and help you along the way,
I personally want to thank Kathryn for all her help and the quick response.
10 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Joanne, thank you for your review. We’re really glad to hear our staff were friendly and supported you throughout the process. Kathryn will be pleased to know her help and quick response made a difference. If you need anything else, we’re here to assist.
The process and web portal is really…
The process and web portal is really nice to work through, with assistance almost instant when required, Kathryn supported us really well with concise questions when needed,
9 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Tim, thank you for your review. We’re really glad to hear you found the process straightforward and that assistance was available when you needed it. It’s great to know Kathryn supported you so well with clear, timely guidance.
We appreciate you taking the time to share your experience.
Very good response time and good job
8 września 2026
Odpowiedź od CRB Direct
Hi Aqil, thank you for your review. We’re really glad to hear you had a good experience and that everything was handled quickly for you.
If you ever need anything in the future, our team is here to help.
Kathryn has been so helpful and patient…
Kathryn has been so helpful and patient with my requests. Her responses have been prompt and knowledgeable guiding me every step of the way! Thank you so much for you help!
8 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Bardha, thank you for your review. We’re delighted to hear how helpful and patient Kathryn has been. It’s great to know her prompt and knowledgeable guidance made the process easier for you.
We’ll make sure your kind feedback is passed on to her.
helpful and great communication
Kathryn was very helpful through the process, great communication.
25 sierpnia 2026
Odpowiedź od CRB Direct
Hi Michelle, thank you for your feedback. It’s great to hear Kathryn made the process clear and kept communication running smoothly throughout. We’re glad she was able to support you, and if you need anything further, we’re always here to help.
Very helpful support through a complex…
Very helpful support through a complex process
4 września 2026
Odpowiedź od CRB Direct
Hi John, thank you for your feedback. We’re really glad our support team could guide you clearly through a complex process. If you need anything else along the way, we’re here to help.
Kathryn who dealt with the submission…
Kathryn who dealt with the submission was very helpful there is so many confusing things involved it isn't simple but she guided me through it.
4 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Thank you for sharing your experience. There’s a lot involved in the process and it can feel confusing at times, so I’m really glad Kathryn was able to guide you through everything clearly. We’ll make sure she sees your kind feedback. If you need anything else, we’re here to help.
Kathryn helped me with my enhanced DBS…
Kathryn helped me with my enhanced DBS check, she was super friendly and helpful, quick with responses, making the process easy and straightforward, I would highly recommend.
4 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi George, thank you for sharing your experience. We’re really glad to hear Kathryn made your enhanced DBS check feel easy and straightforward. She’ll be pleased to know her friendly support and quick responses made a difference. We appreciate your recommendation and your kind feedback.
Very helpful and effective
Very helpful and effective. Kathryn had some further questions and made sure the right DBS was applied for. Would recommend
3 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Joel, thank you for sharing your experience. It’s great to hear that Kathryn made the whole process smooth for you. We appreciate your recommendation and are glad we could help.
Odpowiedź od CRB Direct
Hi Dave, thank you for your feedback. We’re glad to hear you received an immediate response and that the team were able to help right away.
I just had some easy going and forth…
I just had some easy going and forth which ultimately saw my application get submitted with ease. Great service. Kathryn was a star.
2 września 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Mikes, thank you for sharing your experience. It’s great to hear the back‑and‑forth was smooth and helped get your application submitted without any hassle. Kathryn will be delighted to know her support made the process easy for you. We appreciate you taking the time to leave this review.
Very helpful and quick responses
2 września 2026
Odpowiedź od CRB Direct
Hi Rob, thank you for your feedback. We’re glad to hear you found the support helpful and the responses quick. It means a lot that you took the time to share your experience.
Good quick communication
1 września 2026
Odpowiedź od CRB Direct
Hi Peter, thank you for your feedback. We’re really glad to hear the communication felt quick and straightforward. If you need anything else, our team is here to help.
DBS online experience summary
Completing such a large number of applications is an arduous task at the best of times, and even more so on the very day the new DBS legislation comes into effect. The updated requirements demand far greater due diligence and vigilance, creating heightened scrutiny and making an already complex process even more comprehensive to navigate.
Throughout all of this, communication was patient, and clear. It was grounded in integrity, and was guided with a sense of safety and steadiness that transformed what could easily have become an increasingly stressful experience into one I felt supported through with clarity and understanding. I am genuinely grateful for the care, professionalism, and reassurance provided.
1 września 2026
Odpowiedź od CRB Direct
Hi Janan, thank you for taking the time to share such thoughtful feedback. Completing a high volume of applications on the day new DBS legislation comes into effect is never simple, and I’m glad to hear the process still felt clear and well‑supported throughout. Your comments about the communication mean a great deal. We’re truly pleased that the team’s care and professionalism helped turn a complex moment into a smooth experience.
Review
Review
I received replies quickly and efficiently with clear explanations as this was something I had not done before.
Ross was very helpful and patient in assisting with the completion of this application.
1 września 2026
Odpowiedź od CRB Direct
Hi Christina, thank you for your review. We’re really glad to hear the replies you received felt clear and helpful, especially with this being your first time completing an application like this. Ross will be pleased to know his patience and guidance made the process easier for you.
Dear Sirs
Dear Sirs
Just to confirm my experience so far with your team
particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important clearance..
Thank you
Peter
28 sierpnia 2026
Odpowiedź od CRB Direct
Thank you, Peter. We’re glad to hear your experience with the team has been positive so far. Stephen will be pleased to know his guidance has been helpful as you and your colleagues work through this process.
Odpowiedź od CRB Direct
Hi Natalie, thank you for sharing your experience. We’re really pleased to hear you’ve found the process helpful and reassuring.
I have received great help from Ross
I have received great help from Ross, difficult as a first experience but much easier once he started helping me.
28 sierpnia 2026
Odpowiedź od CRB Direct
Hi Valentine, thank you for sharing your experience. We’re really glad to hear Ross was able to make things easier for you, especially with it being your first time going through the process. It’s great to know his help made a difference. If you need anything further as you continue, we’re here to support you.
Odpowiedź od CRB Direct
Hi Katy, thank you for your feedback. We’re really glad to hear Kathryn was great and that she was able to support you so well. We appreciate you taking the time to share your experience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.