After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... Zobacz więcej
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Zobacz, co mówią recenzenci
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... Zobacz więcej
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... Zobacz więcej
Reakcja na opinię
Never had a problem with any issue that has come up, bought new headgear that didn't fit the other day (always take your mask in when u need a new one). called into the Morayfield store today ( Monday... Zobacz więcej
Informacje dotyczące firmy
- Dostawca sprzętu medycznego
- Lokalny ośrodek zdrowia
- Producent sprzętu medycznego
- Sprzęt medyczny
- Poradnia zaburzeń snu
Napisane przez firmę
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Dane kontaktowe
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4,8
Doskonała
5 tys. recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor customer service.
I found very poor customer service at Mascot store. I was told that I could make another exchange on Resmed F20 if I found the mask& headgear ill fitting. So, now I am stuck with a full face mask and headgear that is uncomfortable to wear and pressure points around my eyes. I should have stuck to Fisher & Paykel Simplex headgear & mask. I will never shop there again
17 kwietnia 2026
Opinia niezależna
Ordered online and the things arrived…
Ordered online and the things arrived very quickly
18 marca 2026
I received the tube the next day
I received the tube the next day. Great since the old one quit after a decade :)
18 marca 2026
After a shakey start to my accepting…
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the first 2 masks and worked through the advantages of other mask options, and found the right one for me. Thank you Tania, its very much appreciated.
23 marca 2026
Opinia niezależna
Easy ordering and quick delivery
Delivery of nasal pillow quick. Online experience easy. Great company great products and plenty of assistance available.
16 lutego 2026
I absolutely love my CPAP mini
I absolutely love my CPAP mini! It came with so many extras in the deal—exactly what I needed. I've already recommended it to a friend who snores, and he took one look and said yes to the great offer! Well done, team!
15 stycznia 2026
Opinia niezależna
Helpful staff
All staff have been helpful not only at their call centre but also the staff at the North Gosford shopfront.
Great company to deal with and with there price match guarantee, you can't go wrong
16 lutego 2026
Cpap Mascot is a good sales experience
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained everything very satisfactorily and had a good sense of humor as a bonus. The equipment worked well as did the one of the masks provided for the trial. We bought the machine on the basis of the trial and Tim's advice. We are very happy with the whole experience.
22 stycznia 2026
Opinia niezależna
From when I placed my order for a new…
From when I placed my order for a new water container and sealer for my CPAP machine, I received notifications of my order, when it was being despatched and within 2 days of placing my order, it had arrived.
Excellent service.
18 grudnia 2025
Polite very very punctual!
18 grudnia 2025
Great service with prompt delivery great service
Great service with prompt delivery, reasonable prices
17 listopada 2025
Ordering products was easy and items…
Ordering products was easy and items arrived promptly.
17 listopada 2025
CPAP Direct provided an excellent…
CPAP Direct provided an excellent experience. They not only price-matched a competitor but also offered an additional 5% discount. The communication was seamless and hassle-free, and delivery was quick. As a repeat customer, I've never been disappointed—they consistently deliver great service and value.
19 sierpnia 2025
Opinia niezależna
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