Courthouse Interiors Recenzje 

Odpowiedź od Courthouse Interiors

11 cze 2025

Hi Zach

Thank you for taking the time to share your feedback, and we're truly sorry to hear that you were disappointed with your experience.

We completely understand how frustrating delays can be, especially when you're working to a tight deadline for a client. We’d like to clarify that the wallpaper you ordered is printed to order, which is clearly stated in the product description. The expedited shipping option refers to the delivery service used after the wallpaper has been produced, not to the production time itself.

In terms of communication, we did receive your email on the 8th of July and responded within an hour to explain that the wallpaper had already been collected and was in transit, which is why we were unable to cancel the order at that stage.

We’re very sorry that the process didn’t meet your expectations and appreciate your feedback—it helps us identify where we can communicate more clearly and improve the overall experience.

Warm regards,

The Courthouse Interiors Team X

Odpowiedź od Courthouse Interiors

Zaktualizowano 13 maj 2025

Dear Emma,

Thank you for your feedback, and we're sorry to hear about your frustration regarding the delivery of your mirror.

We’d like to clarify that your order has been on hold at your local DHL depot in the USA for three weeks pending payment of import duties.
At the checkout, we clearly display all applicable duty charges and offer two options: you can either pay the duties upfront, guaranteeing no additional costs on delivery, or choose to handle these fees yourself. In this case, you opted to pay the duties directly to U.S customs.

We’d also like to note that the $538 tariff is the result of U.S. trade legislation affecting goods made in China, introduced recently by the Trump administration.

This specific product falls under those new rules, and again, this information would have been clearly presented at checkout before your purchase was confirmed.

We completely understand that international shipping and duties can be confusing and are more than happy to assist you with contacting DHL if needed. Please be aware that if duties remain unpaid, the shipment may be returned to us.

Fortunately, 99% of our products are not made in China and therefore are not subject to these elevated tariffs. However, as a retailer, navigating these recent changes in U.S. import policy has been extremely challenging, and unfortunately, you are not the only customer who has been affected by these newly introduced fees.

We’d really like to help resolve this for you, so please don’t hesitate to reach out directly.

Warm regards,

The Courthouse Interiors Team X

Update 13th May:

On May 12, the White House announced that the U.S. and China have reached an agreement to reduce the adjusted reciprocal tariffs imposed under the International Emergency Economic Powers Act (IEEPA), on products sold into the U.S. with Country of Origin (COO) China, Hong Kong, or Macau, and the tariff increase imposed by China on products with Country of Origin (COO) USA. The changes will become effective on May 14, 2025.


WHAT THIS MEANS FOR PRODUCTS SOLD INTO THE U.S. WITH COO CHINA, HONG KONG, OR MACAU:

The reciprocal tariff imposed by the U.S. will be reduced from 125% to 10%. The reduced reciprocal tariff will apply for 90 days.
The original tariffs imposed by the Trump Administration, a total of 20%, are still in place.
This results in a significantly lower total tariff increase of 30% instead of the previous total increase of 145%.

Please note that regardless of where the brand is located or the item is shipped from COO means Country Of Origin, and in the case, the Seletti Mirror is indeed made in China.

Odpowiedź od Courthouse Interiors

5 maj 2025

Hi Rachel,

Thank you for your feedback, and we're sorry to hear you’ve been left feeling disappointed.

We’d like to clarify that the wallpaper you ordered clearly states a delivery lead time of up to 7 business days on the product page, shipping page, checkout page, and in your order confirmation email. As a small, family-run business, we observe national bank holidays in the UK and are closed on Sunday and Bank Holiday Monday.

Your order was placed early on 29th April, just before the long weekend, and tomorrow will mark only the fourth working day since your purchase.

Rest assured, we’re still well within the stated delivery timeframe, and there is currently no indication of any delay.
All voicemails, emails, and enquiries sent during the break are being responded to as a priority now that we’ve reopened.

We fully understand how important timely delivery is—especially when decorating a nursery—and we appreciate your patience while we fulfil your order.

Warm regards,


The Courthouse Customer Service Team

Odpowiedź od Courthouse Interiors

5 maj 2025

Hi Sarah,

Thank you for your feedback and we’re sorry to hear you were disappointed.

We’d like to clarify that the wallpaper you ordered clearly states a delivery lead time of up to 7 business days—this is noted on the product page, shipping page, at checkout, and again in your order confirmation email.

Your order was placed during our Easter Sale and over the Bank Holiday weekend, which can unfortunately cause small delays with our delivery partners. While we dispatched your order within the timeframe stated on our website, it looks like Evri took slightly longer than usual to deliver it.

We can see that your order has now been delivered, but if you have any ongoing concerns, please don’t hesitate to reach out directly and we’ll be happy to assist.

Kind regards,

The Courthouse Customer Service Team

Odpowiedź od Courthouse Interiors

10 mar 2025

Dear Marila,

We’re truly sorry for the frustration and disappointment you experienced with your order. Providing excellent service is our priority, and we deeply regret any inconvenience this situation has caused.

As soon as we became aware of the stock delay, we reached out within the same week of your purchase to inform you and offer the option to either wait or receive a full refund. We also sent two follow-up emails—one with an updated dispatch date and another confirming that your order had been shipped.

Since your order was sent via tracked standard international service, which has a transit time of 8–12 business days, this unfortunately contributed to the overall delay.

That said, we completely understand how frustrating the experience must have been, and we sincerely apologise if our communication didn’t feel as timely or helpful as it should have been. Your feedback is invaluable, and we are continually working to improve our service.

We’re glad to hear you’re happy with the product itself, and if there’s anything we can do to make things right, please don’t hesitate to reach out. We would love the opportunity to restore your confidence in us.

The Courthouse Customer Service Team X

Odpowiedź od Courthouse Interiors

8 mar 2025

Hi Stefanie,

Thank you for your feedback, and we’re sorry to hear you’re disappointed with the communication regarding your order.

I’ve looked into this for you, and I can see that the chair you purchased has a lead time of 10 business days, as it’s a colour we don’t typically keep in stock.

This information is displayed on our shipping page and at the checkout and was also included in your order confirmation email. However, we’re sorry if this wasn’t as clear as it could have been.

We’re still within this lead time, and your chair is expected to arrive from Italy this coming week. As soon as it’s here and has been checked over, we’ll send you tracking details so you can follow its journey. Your order will be shipped via DPD on a next-day service, and you’ll have the option to add any special delivery instructions directly with them.

Regarding our marketing emails, these are only sent to customers who opt in, however, if you’d prefer not to receive them, you can unsubscribe at any time by clicking the link at the bottom of any email.

We truly appreciate your patience, and if you have any further questions or concerns, please don’t hesitate to reach out – we’re happy to help.

Best regards,

The Courthouse Interiors Customer Service Team X