We made our booking via phone call as confused with voucher system and adding a couple of nights to what the voucher was worth. The customer service lady was extremely helpful and sorted everything fo... Zobacz więcej
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Zobacz, co mówią recenzenci
This hotel is nowhere near as advertised. We had booked for 2 nights but left after one. The only reason for 2 stars not one is that the staff were all lovely. This is a golf club, with some ro... Zobacz więcej
I had dealings with Sophia and Paula who were both very diligent. My booking required a little liaising over a few days because of specific requirements. So I'm now looking forward to a lovely few day... Zobacz więcej
The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.
Dane kontaktowe
Lee Mill Road, HX7 7AB, Hebden Bridge, Zjednoczone Królestwo
- 0333 2125 532
- jon@countryhotelbreaks.com
- countryhotelbreaks.com
3,7
Średnia
234 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Smooth and Efficient
Initial contact by phone resulted in a quote via email for my specific requirements. Following receipt of this email I then went ahead and booked online, which was smooth and efficient. I’m now looking forward to my stay, which will be the ultimate test.
1 grudnia 2023
Opinia niezależna
Simple and efficient.
13 listopada 2023
Opinia niezależna
Easy booking
Everything was easy and the hotel we booked was fantastic!
25 października 2023
Opinia niezależna
It was really easy to book and lovely I…
It was really easy to book and lovely I was able to get a gift booking confirmation for my Son and his wife’s special anniversary.
14 października 2023
Opinia niezależna
Splendid hotel and staff
Splendid hotel and staff. Well maintained
12 października 2023
Opinia niezależna
Very disappointing service
You only see the difference between a good and bad organization when you call in. We have had a very bad experience with Country Hotel Breaks. We made a booking through this organization for 4 nights in Lewtrenchard Manor, which is a beautiful hotel with an excellent service. For good reasons we were unable to use the last 2 nights of our reservation. We have communicated this by email 48 hours before the start of these 2 nights. This was no problem for the hotel and would not charge the costs. Counrty Hotel Breaks was in no way prepared to help find a solution and charged everything for the full 4 nights. Our advice, Country Hotel Breaks is a great site to orientate yourself, but definitely do not make a booking through them, but directly with the hotel.
19 września 2023
Opinia niezależna
Odpowiedź od Country Hotel Breaks
We are very disappointed to receive a 1 star review, which is not deserved at all. You have also posted this review to other review platforms.
The cancellation policy is clearly advised at the time of making a booking and before you make any payment, you even have to tick a box to confirm you are happy to proceed under the cancellation terms, otherwise you are unable to go any further with completing the booking. Your booking confirmation also states the cancellation policy which is sent to you straight after a booking is completed.
You emailed us late on the day of arrival stating that you wanted to cancel the last 2 nights of your stay due to having a lunch reservation. We advised that within 48 hours of arrival, as per the cancellation terms you agreed to, the booking is non refundable. Within 48 hours of arrival, means within 48 hours of your arrival date and when we were emailed you were at the hotel.
We have been operating for 20 years and we are glad to say we have many very happy, returning customers.
Booked wrong break in error
Booked wrong break in error. Phoned immediately and very pleasant efficient lady rectified my mistake. Brilliant service. Thank you.
31 sierpnia 2023
Opinia niezależna
Sorted!
Online information all we needed to select hotel, room types and dates. Booking terms straightforward, and payment processed swiftly.
1 września 2023
Opinia niezależna
Very good website and service
Very good website, with easy instructions. Quick responses and excellent follow-up. One of our favorite getaway booking sites.
22 sierpnia 2023
Opinia niezależna
Booking was very easy and confirmation…
Booking was very easy and confirmation email received within seconds 😄
13 sierpnia 2023
Opinia niezależna
Very easy to use
Very easy to use, no problems in sorting out what I needed 👍
5 sierpnia 2023
Opinia niezależna
Easy to use booking system
Easy to use booking system. Clear & concise.
30 lipca 2023
Opinia niezależna
Easy to use website
Easy to use website, great choices, offers and prices. Descriptions of properties quite comprehensive
22 lipca 2023
Opinia niezależna
Booking was easy, but no twin beds
Booking was easy, all the information about location, photos and prices were there to pick.
Availability was easily visible.
There is only one thing, I have missed. None of the stays offer twin beds, which is my and my partners preferred way of sleeping.
1 lipca 2023
Opinia niezależna
Very accessible and easy to use website
26 czerwca 2023
Opinia niezależna
Guyers House Hotel Corsham
The sample menu advertised on line was nothing like we received. The menu offered was burger, fish cakes, curry, cold meat or cheese.
Hotels reply: Our menu online is a sample menu for guests to peruse, but availability of menu options depends on seasonality, availability and sometimes staffing levels.
Complaint was dealt with by Countryhotelsbreaks but still advertising it.
5 czerwca 2023
Opinia niezależna
I found a great value bundle at a hotel
I found a great bundle at a hotel, better than the direct booking option. The booking process was easy.
20 maja 2023
Opinia niezależna
Booking Process
Booking process was very easy to follow with quick e-mail confirmation.
7 maja 2023
Opinia niezależna
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