Country Hotel Breaks Recenzje 

234
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We made our booking via phone call as confused with voucher system and adding a couple of nights to what the voucher was worth. The customer service lady was extremely helpful and sorted everything fo... Zobacz więcej

Oceniono na 2 z 5

This hotel is nowhere near as advertised. We had booked for 2 nights but left after one. The only reason for 2 stars not one is that the staff were all lovely. This is a golf club, with some ro... Zobacz więcej

Oceniono na 5 z 5

I had dealings with Sophia and Paula who were both very diligent. My booking required a little liaising over a few days because of specific requirements. So I'm now looking forward to a lovely few day... Zobacz więcej

Oceniono na 4 z 5

The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... Zobacz więcej

Informacje dotyczące firmy

  1. Biuro podróży

Napisane przez firmę

Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

234 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(234)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 59

Napisz recenzję
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Oceniono na 5 z 5

Kirsty was fantastic

Kirsty was fantastic. She was very helpful, informative and efficient. It was easy to talk to her and made the process pain free.

28 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Holiday in The UK with style

Countryhotelbreaks site is very helpful to find a high standard level hotels everywhere in The UK. It is easy to navigate, provide all information we as guests would need. Absolutely easy booking process. We would use the site again as well as we would recommend it to anyone who looks for the hotels in nice quiet areas with comfort and good quality service.

6 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Country Hotel Breaks was so easy

Booking with Country Hotel Breaks was so easy and quick, a well presented web site with extensive Hotel details including personal reviews helped us make an informed decision. Once we had choseen our hotel, booking and paying for our stay could not have been easier and confirmation via email within minutes.

14 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Beautiful hotel & Facilities

I made my booking online and the site was easy, the photos of the accommodation and facilities were extremely good. The options for me to finalise my booking made it an easy booking for me to make.

8 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Ease of booking

Easy website to navigate with easily found special offers.
Charming lady who answered the phone when I rang to book restaurant reservations, who was lightning fast with the booking confirmations.

22 stycznia 2024
Opinia niezależna
Oceniono na 4 z 5

Online service a rare treat

I had need to speak to the online assistant who was very helpful, dealt with my enquiry straight away and even spoke directly to the hotel I had booked. The whole issue was resolved to my satisfaction within an hour and the service could not have been more pleasant.

17 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Very poor. This travel agent put packages together…

This travel agent put packages together and their first bullet point is
"Free upgrade on arrival" and then quietly whisper "subject to availability".
They use it to draw you in.
It would be much more honest to put this at the end of their bullet points and say
"On the very slim chance of a room being available, the hotel might just upgrade you but this is highly unlikely".
Secondly be aware that their "dining allowance" does not include a drink.
They were extremely patronising when I emailed to say I was shocked that a drink was not included in the £28 dining allowance.
I got a reply saying "if a drink were included it would say "dining and a drink" !!
As though having a drink with your meal is an oddity!
We hadn't spent the full allowance, so it is just another way of getting another payment.
The premium room CountryHotels sold us, at £168 was mouldy...very mouldy. I sent them photos and they made no comment.
I'd like to know their view on a very mouldy room but they don't care now they have the money for it.
UPDATE
The reply sent from CountryHotels makes no sense and I assume they were answering someone else's review?

11 stycznia 2024
Opinia niezależna
Logo Country Hotel Breaks

Odpowiedź od Country Hotel Breaks

Dear Donna

It is extremely disappointing to receive a 1 star review.

Firstly, the package clearly states 'Complimentary room upgrade on arrival (subject to availability)' . We have not quietly whispered this, we are totally upfront with what is offered in our packages.

Unfortunately, when you arrived at your hotel, there were no upgrades available, one of our Reservations Agents even called the hotel to query this as soon as we received your complaint about it and the hotel confirmed the same, they, on this occasion, had no upgrades, otherwise this would have been offered. It makes far more sense for a hotel to offer an upgrade if one is available for a customer, than not.

Secondly, the package states 'Dinner in the restaurant on one evening (£28 per person allocation)'. We do like to be transparent and had the allowance included beverages, this would have been mentioned in the type. Your package also included a bottle of Prosecco on arrival, which we do hope you enjoyed.

Thirdly, you emailed us three pictures of some mould in crevices in the wall windows in the room or bathroom, after corresponding with the hotel regarding this, they offered a partial refund, which you accepted.

As for your comment that we 'don't care', this is completely inaccurate, we pride ourselves on being a very customer service orientated Company, who goes over and above. We have been trading for 20 years and are happy to say we retain many happy and loyal returning customers. We feel we dealt with your complaints swiftly and thoroughly and as a result secured you a partial refund.

Kind regards,
Country Hotel Breaks

Oceniono na 5 z 5

This one of the nicest stays I've ever…

This one of the nicest stays I've ever had. I'm a frequent traveller.
The hotel was stunning and set an a beautiful location. It was peaceful, clean and cozy. The facilities were excellent. The food was amazing. I could continue but to top it all off, EVERY member of staff was attentive and caring. They made us feel like we were special.

Thank you to everyone for making our stay so special.

2 grudnia 2023
Opinia niezależna

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