We made our booking via phone call as confused with voucher system and adding a couple of nights to what the voucher was worth. The customer service lady was extremely helpful and sorted everything fo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This hotel is nowhere near as advertised. We had booked for 2 nights but left after one. The only reason for 2 stars not one is that the staff were all lovely. This is a golf club, with some ro... Zobacz więcej
I had dealings with Sophia and Paula who were both very diligent. My booking required a little liaising over a few days because of specific requirements. So I'm now looking forward to a lovely few day... Zobacz więcej
The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.
Dane kontaktowe
Lee Mill Road, HX7 7AB, Hebden Bridge, Zjednoczone Królestwo
- 0333 2125 532
- jon@countryhotelbreaks.com
- countryhotelbreaks.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really easy to use
Really easy to use! Pricing was really clear and great choice of destinations
Harrogate Joy
The booking procedure was very straightforward. Confirmation of the booking was very quick and we look forward to our stay in Harrogate.
The website is very easy to use and…
The website is very easy to use and they very quickly confirmed the booking once the hotel had accepted the booking. Looking forward to our holiday!
I booked a two night break at the…
I booked a two night break at the Belsfield hotel, lake Windermere through this company. All was well until I received an ‘we are looking forward to you visit’ email from the hotel advising that there is a £15 per day charge for car parking. This is something not made clear on the CHB website. I rand them and was told by the operator that she thought it was on the website but she had not been charged on a recent stay there.
It then took her several minutes to find the parking information in the ‘good to know’ section within facilities, not listed under facilities
The price is advised as including taxes and service fees
Ergo it is very easy to miss. Any additional cost like that should be advised very clearly at the time of booking.
I was not impressed with the customer service I received when I called CBH, no actual help with the issue, just ‘i will pass it on to the sales team, you could take it up with the hotel’
Simple and efficient.
Simple to follow and efficient to book our trip.
Easy to book, well laid out options to choose from
Easy to book. Good deals too.
I had an issue whilst booking, contacted using email and issue sorted easily.
Very helpful and friendly Helped me…
Very helpful and friendly Helped me with all my questions and to book the hotel
Simple and straightforward process to…
Simple and straightforward process to make our reservation
Easy
Easy to fill in details on online booking form.
Instant booking and confirmation.
Zero compassion, corporate 'go away' approach to service
Zero compassion and corporate, money-grabbing responses. I suffered a serious health issue and was signed off for 5 months until just recently, I realised I was a mere 4 days past the expiry date of my voucher and contacted them to explain the situation. Absolutely no interest in being understanding or showing a human side to their customer service - complete 'computer says no' responses. An ugly way to do business in my view. I will never, ever use this company or their related brands again.
Easy to use
The website was easy both to navigate and use. In particular the booking review prior to completing was very useful.
Easy to book great offer
Easy to book great offer just what we wanted
No problems
Easy to follow
Easy to follow. Better deal than booking.com. V friendly helpful staff when I called with a query.
The ease off use of the website
The ease off use of the website, but it would be useful if the the premiums for a weekend booking were up front. Another suggestion would be to show some of the latest evening menus at each different venue, even though these may be out of date, but give a general idea of the styles of food they produce and pricing.
Yours sincerely Mike
Very easy navigation
Very easy navigation, clear and exact information. Great offers 👌
Excellent service
Excellent service, received a phone call as the confirmation email bounced back, as we had missed a letter from the email , so they kindly rang to confirm
A great quality and variety of hotels
A great booking experience.
We were given a voucher as a gift that gave us access to various websites to book a holiday.
We only visited Country Hotel Breaks as the quality and variety of hotels provided us with more hotel options than we could have imagined. The map search function was particularly helpful to narrow down specific hotel locations. The information given on each hotel, along with photos and reviews, made it really easy to make a final choice.
Checking reservation availability was almost instant and our booking took a matter of minutes from start to finish.
We’ll be more than happy to use your site again.
Helping to book an hotel
I wanted to book a Junior Suite at Luton Hoo. Mary and Paula at Country Hotel Breaks were very helpful in looking at the nuances of sorting out the detail and booking.
Booking was quick and easy
Booking was quick and easy. Booked dinner time but upon arrival booking not there.
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