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Took 4 months to get the couch cover. When contacting customer service they kept saying it was shipped. I asked for a shipping number and the name of the shipping company. I received the information and found out it’s not made or provided by couch covers it’s ordered from a company in China. Which explains the months wait for delivery.
These couch covers were expensive for the poor quality. There are no instructions and it’s all in Chinese labels. I could have bought the same thing from China for $12.
They claim there covers are water proof they are not. The material is very thin. And had a bad smell. I have photos I hope I can upload. I was originally thinking this website was a scam so at least I got something for what I paid. They are false advertising and and I would never buy from them again.

I purchased 3 covers from couchsavers on Oct 20, 2020.

According to their website,

“All orders are expertly packaged, prepared, and shipped within 1-5 business days of ordering.” 

When my order did not arrive within this timeline, I sent several emails asking about it only to be told that there was a delay.

Finally, 89 days later, I received an email stating that my order had shipped. When my order arrived, I only received 1 of the covers.

When I sent a follow up email asking where the remaining 2 covers of my order were, they told me it was already delivered complete. They stated that all the covers were included in one shipment and if any were missing it was because they were lost or stolen upon shipping. Their only solution was to offer me a discount code to order more covers. This company is not professional and I wish I did more research before I purchased from them. They are running a very dishonest business. My recommendation is to NOT BUY FROM COUCHSAVERS!

At the end of all this, I have one couch cover for the price of 3 that can not be used.

Horrible customer service! Got my covers after waiting a full month and one was too small. I wanted to just do the refund because it would take too long to get the new ones and I found the same covers on Amazon. I had to pay for my own shipping back and a 20% restocking fee. Then they email me saying they found dog hair on it and will not refund my money. They sent pictures of 5 pieces of dog hair, absolutely ridiculous. Now I’m out $90!

Quality of the couch cover is pretty good however 3 and 4 seater does not seem to properly fit my L shape couch.
After a month of receiving my order I was was sent a UPS bill in the amount of 68.00$ for delivery/ shopping/ duties and taxes to Canada.
When placing an order shipping and delivery was stated 3.99$. I contacted Couchsavers about it and they apologized for ‘inconvenience’ saying I am responsible for paying an amount that was never mentioned during placing an order. I am not recommending this company as they seem dishonest. Also, my discount has never been applied but I was told that exchange rate of Canadian dollar was high.

We bought a new couch recently and wanted to get good, quality couch covers to protect it.  I wanted to support an "American" made company, instead of one of the big box stores.  I guess this was mistake #1.  I placed my order on November 25th.  I purchased 3 items which totalled nearly $200.  My order was shipped on December 2nd.  Now I understand with the current state of the world that shipping can be delayed.  This was not the issue.  However, then the package had no tracking changes for over a week.  
ONE item arrived at my house on December 10th and suddenly the online tracking says "package was delivered".  I waited a couple days to see if the others would arrive.  I contacted CouchSavers.  The only way to contact them is via an online chat or email.  There is no actual phone number for this company.  Online chat guy said he would "open my case".  Didn't hear anything for 5 days.  Contacted online help again, they said my case is in the queue.  I must wait to hear.  They cannot help me anymore at this time.  On December 21st I emailed them.  Upon hearing back from them, they said yep, looks like everything was delivered.  WHEN IN FACT IT WAS NOT!  I emailed back, showed pictures of the small box with the 1 item that I had received.  I requested a refund and offered to send the one item back if they'd like.  Got an email back saying they do not provide coverage for lost or stolen packages through the free shipping option.  Mind you, this is the only way to get these items - is through they're free shipping option.  I personally think this company is a SCAM.  DO NOT BUY!!  They do not actually ship you the products.  They just take your money.  Oh but don't worry -- if I'm interested in a replacement for my items I can buy them again with a 15% off code!  Haha!

Buyer beware! I was excited to refresh my sectional so I decided to give couch savers a try. November 22nd, I chatted with “Jerome” about what sizes I should purchase for my L shaped sectional. I finally decided to purchase on December 13th, and receive a partial order on December 26th. That same day, I reached out to see if part of my order was sent separately and was told by “Jerome” again (some coincidence) that I would be receiving my missing item. I still had not received my missing item by yesterday , January 7th, so I followed up again. “Jerome” responded again today to tell me that according to the weight of the package they sent everything which is some mystical miracle to me because Im still missing part of my order. There is no initiative to resolve this matter and I don’t know if Jerome is the only person they have on staff but someone made a mistake and i honestly hope my refund is processed for products that I can’t even use now.

This was the worst mistake of my life as far as ordering online, this company claims that you have 15 days from the day you receive your sofa cover to return it if you are no completely satisfy, well not only did was I not satisfied with the cheap product that they sent me, but I sent over 8 emails and every time the response was someone will get in touch with you to set up return, I waited and waited and again I would send them another email that time was running out, well after 2 months they come back to tell me that my time had lapsed, what a crock of you know what, people DON'T WASTE YOUR HARD EARN MONEY ON THIS GARBAGE, the fabric its so thin and the dimensions don't fit any L shaped sofa, I work for the government and I'm going to report them as well as I see other comments similar to mine's where folks write in to return and no one gets back to them until the 15 days have lapsed, I'm also going to contact the BBB and let them know what a fraud they are.

If I could give 0 stars I would. Worst customer service I have ever encountered. I ordered these couch savers according to their sizing guide. Once they arrived, I tried them on my couch to find out they do not fit. As stated in the return policy, I returned the product in the original packaging, just as it came. After paying over 20 dollars to ship the product back for a return, with of course a restocking fee deduction, I was emailed back with pictures of single pieces of dog hair that was found on the couch savers. My product was not eligible for a refund. Now, I’m not really sure what I was supposed to do in this situation, wash the covers with the risk of shrinking and not returning as is.. or returning the never used, or even sat on product with a possible stray dog hair. Unreal. To make matters worse, once they contacted me to say that I wasn’t eligible for a refund, they asked if they should send me an invoice to cover the shipping back to me, or if they should just keep the product. I agree the covers look nice, but I would avoid ordering this product online due to the risk of it not fitting and being stuck with the cost. These covers are not cheap! I am so upset and wish I never even ordered in the first place.

I ordered my couch covers on November 8th and over 6 weeks later, they still hadn't been sent. The customer service staff were apologetic but nothing ever seemed to move. There was no communication and they keep blaming it on the courriers. I was so beyond frustrated at the lack of transparency and false promises that I ended up cancelling my order. Will order from someone else.

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Poor product and customer service:
I received my couch covers from Couch Savers in November of 2020.

I ordered 3 different sizes to fit our sectional and measured based off their recommendations. They didn’t fit right despite their recommendation. You also need to have 2 people to put them on as you have to lift the couch up to tie underneath.

So they didn’t look right because of the fit. Then after having them on for 2 weeks, I see the stitching coming out and small holes in the material.

I emailed them about 17 days after I received it to ask to return and they said they would not because it was past their 14 day return policy. Obviously they do not stand behind their quality and products if it’s only 14 days. These couch covers should be able to last at least a year if they were made right.

Don’t waste your money on these.

This Company definitely deserves a big fat ZERO!! I wish I read the reviews first. My order took months. Then found out it got lost? I originally ordered for 2 LShaped couches & they resent my order with covers for a 3 seater couch, loveseats & single seat? Therefore they do not fit my couch’s & for the money I paid, the quality was dollar store all the way. Can’t even use them.
Cris said within their policies they can’t do anything for me??Definitely a scam from China. They made it sound like it was a US company. I’m Canadian so it cost even more with exchange & duty. So very disappointed...

Very poor quality. They make it seem like they are are shipping products from a US warehouse but it is directly from China so the shipping is very delayed. My tracking number gave no information. Then when trying to return the poor product, they don’t give you all the info that you need like the address to send it back and delay their email responses so that you out of the 14-day return window. The company deserves zero stars.

Couchsavers promises you quality, but they don't deliver. When you try to return their items, they require pictures of your couch and charge a restocking fee. Then once they get the item back look for excuses to still not return your money. DO NOT PURCHASE ANYTHING FROM THEM!

Ordered and took over a month to get here. Packaging is from China not the U.S. did not fit my couch at all. Seams in weird spots. Cheaply made horrible quality.

My order arrive later than expected. I was out of town. I corresponded with the company several times to ensure that I would get the package before I left town. I didn’t. When I wanted to return it because the quality is very LOL I was told I could not. I would never buy anything from this company again. The items are very cheap looking

Terrible customer service. I would not order from company again. I contacted a rep to get proper sizing for my oversized sectional. I ordered them, they took approximately a month to deliver. I was out of town and when I returned I tried them on for size. They did not fit my sectional. I contacted company for a return. I was told their return policy was 14 days and I was stuck with them. I would not recommend them.

The cover is cheaply made and shows everything. The advertisements for it say that it will save your couches because it is water resistant and it will repel it right off. False. This shows every spot of water spilled onto the cover. It did take a while to ship to me as well, but they did keep me updated (got 2 emails updating me about the status). I wish I could return these all because it was definitely NOT worth the money.

Cheaply made. Definitely made and shipped in China. Took way to long to come in. Looks bleh on my couch.

I ordered a 6 pcs seater(CO27095) from this company then ordered a additional 2 seater(CO27094) 1st the 2seater came with no problem but the big order(6pcs) was on back order so u had to wait to get it thts understandable if I could show u the screensnot of emails I got wit false info from them telling me its on its way to waiting on the carrier it took a while month to get it and the 1st one was the (wrong texture) of course they blame me u order it I ask if I can return it and get the same as the big order well its been past 14 day so no refund so im stuck with it $41.00down the drain u never tlk to any1 its cpu chat PLZ STAY AWAY