Delivered on time and in perfect condition. Good quality and has all the safety and comfort features we require. Disappointed that there weren't clearer instructions available for fitting the ca... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a stroller and when I received it 4 parts were missing. The AI assistant was pretty unhelpful but when I got to talk to costumer service problem was salved instantly Thank you
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Very happy. Ordered 2 travel car seat for our holiday. They were delivered very quickly & packaged really well. I was alittle worried at how comfortable they would be but my 6yr old twins said they... Zobacz więcej
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Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Zobacz więcej
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Napisane przez firmę
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Dane kontaktowe
Bentinck Street, BL4 7EP, Zjednoczone Królestwo
- cuddle@cosatto.com
- cosatto.ie
4,4
Doskonała
450 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No answer from Customer Service
I've bought other products from Cosatto before but never had to reach out to customer service until this time. I've tried reaching out on my query a couple of times and 15 days later I'm still waiting to hear something back apart from an automated email that says my query was received.
10 lutego 2025
Odpowiedź od Cosatto Ireland
Hi, Thank you for leaving your feedback
I can see the Customer Service team have sent over a couple of emails in response to your query
We have just sent a further one this morning with some further fitting information and a link to the fitting video
The car seat also has a QR code on the side of the seat to link directly to the fitting video
Thanks
Odpowiedź od Cosatto Ireland
We appreciate your kind words and are thrilled to hear you found our product comfortable, practical, and easy to fit.
Less AI and more human interaction needed
Sent some questions re: one of their products and received an automated AI generated reply. Asked for clarification and received no reply.
21 lutego 2025
Odpowiedź od Cosatto Ireland
Thank you Chris - sorry for the delay in responding to you - the email has now been responded too any questions please do let us know
Beautiful Stroller
From start to finish looking at the website which decides the item very well buying it and the delivery was so fast
18 lutego 2025
Odpowiedź od Cosatto Ireland
Thank you for your kind words! We're thrilled to hear that you had a positive experience from browsing our website to receiving your order. We strive to make the shopping process as smooth and enjoyable as possible, so your feedback is truly appreciated.
Stroller came in 3 days so happy with…
Stroller came in 3 days so happy with it. So easy to assemble 👏
3 lutego 2025
Odpowiedź od Cosatto Ireland
We're thrilled to hear you received your stroller so quickly and that you found it easy to assemble. We appreciate your positive feedback and hope you enjoy many happy outings with your little one.
The nicest buggy I’ve ever seen
The nicest buggy I’ve ever seen , so comfortable for our 12 month old granddaughter. The pattern on the fabric is so nice, very unisex. Also is ideal for flying as its cabin approved and a bargain at the sale price of €149! I highly recommend this buggy.
3 lutego 2025
Odpowiedź od Cosatto Ireland
Thank you for your kind review! We're delighted to hear that you and your granddaughter are enjoying the buggy. We appreciate your recommendation and are thrilled that you found it comfortable and a great value.
Odpowiedź od Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you enjoyed the stroller and our delivery service.
Absolutely beautiful stroller ♥️ so…
Absolutely beautiful stroller ♥️ so comfortable and cosy 🥰 my Granddaughter loves it ...
Very prompt delivery delighted with service 😊 Thank you
3 lutego 2025
Odpowiedź od Cosatto Ireland
We're thrilled to hear your granddaughter loves her new stroller! It's wonderful to know you're happy with the comfort, cosiness, and prompt delivery. Thank you for sharing your positive experience.
Quick delivery and quality of stroller…
Quick delivery and quality of stroller very happy with it 🙌🏻
27 stycznia 2025
Odpowiedź od Cosatto Ireland
We are delighted to hear that you are happy with your recent purchase and appreciate your feedback. We strive to provide our customers with the best possible experience and are glad to hear that we have met your expectations.
Odpowiedź od Cosatto Ireland
We're so glad to hear you had a positive experience with our delivery. We appreciate your feedback and will continue to strive for excellence.
Odpowiedź od Cosatto Ireland
We are thrilled to hear you had a positive experience with our delivery and the stroller. We appreciate your kind words and hope you enjoy your new stroller.
Our pram was delivered and its…
Our pram was delivered and its stunning. More beautiful in person and I'm delighted we choose this one lollop giggle 4. Easy put together love the colour its wow
9 stycznia 2025
Odpowiedź od Cosatto Ireland
We're thrilled you're delighted with your new pram! It's wonderful to hear you love the color and found it easy to assemble. We appreciate you sharing your positive experience. Enjoy those lovely walks!
Very please with my purchase
Very please with my purchase. The car seat is as good as expected. It has plenty of room for my 3 year old Granddaughter and the fact that it rotates will help when getting her into the car. Delivery was fast as well and the seat arrived in good condition. Overall I would recommend Cosatto.
6 stycznia 2025
Odpowiedź od Cosatto Ireland
We're thrilled to hear about your positive experience with your recent purchase! It's wonderful to know that the car seat is meeting your expectations and providing ample space for your granddaughter. We're especially glad to hear the rotating feature is proving helpful. We appreciate you taking the time to share your feedback and are delighted you'd recommend us.
Need a return and nobody answered 3…
Need a return and nobody answered 3 emails that have been sent
Very poor customer service
13 grudnia 2024
Odpowiedź od Cosatto Ireland
Sorry for the delay Jennifer, I can see this has now been resolved via Email.
Todo perfecto en calidad y rapidez en…
Todo perfecto en calidad y rapidez en la entrega.
18 grudnia 2024
Odpowiedź od Cosatto Ireland
Gracias por tomarse el tiempo para dejar su comentario, es un placer escucharlo, Equipo Cosatto
It was great that I got a refund to…
It was great that I got a refund to have my purchase match the new reduced pricing. However I am still waiting for a response to my email concerning when my order will actually arrive after the pre order date has passed.
6 grudnia 2024
Odpowiedź od Cosatto Ireland
Thank you for leaving a review - I can see the product has now shipped, I can see there is a delay on DPD side. I have sent over tracking details. Thank you
Amazing service
Cannot fault this company or its products! Always helpful customer service, always great products. I have been ordering Cosatto products for many years! Happy customer
5 grudnia 2024
Odpowiedź od Cosatto Ireland
Thank you for your kind words and for being a loyal customer. We are delighted to hear that you are happy with our products and customer service. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Odpowiedź od Cosatto Ireland
We're so glad to hear you're happy with your purchase! It's wonderful to know that your baby is comfortable and that you find it easy to use.
Odpowiedź od Cosatto Ireland
We're thrilled to hear you're enjoying the stroller! Thank you for your kind words about the delivery speed and the cozy design. We're so glad it's working out well for your little one.
Cosatto I’ve been trying to contact
Cosatto I’ve been trying to contact you via email and phone and to absolutely no avail. My stroller is just a year since purchase and the wheel broke as I was pushing my child nearly toppling him out of it. It has a 4 year warranty and I’ve contacted looking for a replacement wheel or buggy and no one has come back to me at all. We have no back up for our little boy . Customer service to me is 👎 can someone please contact me back or at least give me a contact detail of
A department that will actually deal with my issue
27 listopada 2024
Opinia niezależna
Odpowiedź od Cosatto Ireland
We understand your frustration with the lack of response to your request. We value our customers and strive to provide excellent service. We are sorry to hear about the inconvenience you've experienced with your stroller and the difficulty in reaching our customer service team. Can you please reply to the request for your email address/order ref etc then we can look into this further
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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