Bambinos & Beyond Recenzje 

Unbelievably bad. Constant excuses about where my order is and empty promises.. couldn't fulfil the original order (2 months ago), offered an alternative that's never arrived. £600 down, no refund, no pram and about to pop. Chased multiple times a day to no avail. Absolutely ludicrous and extremely stressful.

⭐️ **AVOID – nearly £600 out of pocket and still no refund**

I would strongly advise people to avoid Bambinos & Beyond based on my experience.

I placed an order on **27th July for a Doona X car seat bundle costing nearly £600**. I was originally told to expect around 14 days for shipping, but the order never arrived. I repeatedly had to chase for updates and tracking information, including being specifically told I would receive tracking details, which then didn't happen.

Throughout this whole experience I have received excuse after excuse. While I tried to be understanding of the personal circumstances the company explained they were dealing with, ultimately customers are paying significant amounts of money for essential baby items and should be able to expect their orders to arrive or, at the very least, receive clear and reliable communication.

After yet more delays, I was eventually offered a different Doona X, but it wasn't the colourway I had ordered or wanted. At that point I had completely lost confidence and requested that my order be cancelled and a **full refund issued**.

Despite requesting the refund and chasing for confirmation, **I still haven't received my money back or even adequate confirmation that this has been dealt with.** I am now nearly **£600 out of pocket**, have had to purchase a car seat elsewhere, and have been left with no alternative but to raise a dispute with my bank to try to recover my money.

This has been incredibly stressful, particularly when you're heavily pregnant and relying on an essential item being delivered before your baby arrives. Thankfully, I have now managed to get the car seat elsewhere, but I should never have been put in this position in the first place.

The constant chasing, broken promises regarding updates and tracking, poor communication and now having to fight to get my own money back have made this an awful experience.

Based entirely on my experience, **I would not recommend Bambinos & Beyond and would advise others to be extremely cautious before placing an order.**

Ordered black doona x isofix and rain cover back in July. No communication so chased and was advised it would be delivered last week it wasn’t. Just been emailed by them and asked to swap to blue? No I ordered black and want black as I’m having a girl. No offer to cancel and refund if can’t fulfil my order.

I originally wrote a glowing review because when I purchased nearly £2000 worth of stuff off them they were friendly and helpful.
DO NOT BUY from them. You will not get your stuff. April this year i ordered for my first grandchild and was told the weekend they cant get the pram bundle from cossato. I was also missing a play gym. Ive asked for a refund for items not received and they cannot process it I have to go through card issuer. My daughter has baby Wednesday ive been left without a pram and the funds to buy one!! Im absolutely disgusted to say the least. They promised a service and didn't deliver. I wont be quiet either this will be made public because I dont want people going through what we are.

Ordered a next to me cot on the 16th July. Was very happy as business able to match the price of cheaper companies. Thought the staff behind desk could have made more effort in store, had to keep going over to ask questions and opinions etc, when we were the only ones in the store, felt like they weren’t bothered if you were there or not. Wanted to use this business as local and wanted to support a local business instead of going elsewhere. Was told my delivery would be 3/4 weeks which I was happy with. 3 weeks went by, tried to phone company several times with no answer each time and then when I did try again, it stated ‘user busy’. Thank god I have some social media, as I had to message them privately to get any response. Annoyingly they can keep posting on platforms but unable to answer a phone.
Had a reply saying they would get delivery sorted for the week after which I was happy with. Didn’t receive any notification of tracking and had to ask for it. My delivery then arrived and it was the wrong item delivered with a price difference of around £130! My anxiety was through the roof as I am very close to my due date now. Emailed company asking them to phone me, which they never did, just replied by emails.
I was made aware that my next to me cot should be collected by the manufacturer and the correct item sent to me asap, at this point I declined and wanted a full refund. Was told my item would be collected but didn’t know when, the maker actually turned up twice at my house to collect wrong item. Item was then collected by someone from Bambinos, I then received my refund. Ordered next to me cot from Dunelm and this was delivered to myself within 3 days with no problems what so ever. Wish I had just done this before instead of having all the stress and anxiety. Sadly I wouldn’t buy anything from Bambinos again and I wouldn’t recommend them either to anyone.

It's been over 2 weeks and they still haven't sent my items. I emailed them 2 days ago for a refund and I've had no response.

I've had to resort to a credit card charge back. I certainly wouldn't recommend or purchase from them again.

We ordered our travel system at the end of June, with the website stating delivery would take 10–14 days. On 2 July, we received an email asking whether we were happy for it to be dispatched at the end of July. We agreed, and that was the only communication we received without having to chase.

By the end of July, there was still no dispatch email and no travel system. On 5 August, we contacted the company for an update and were told:

“We’re currently experiencing some delays with bulk deliveries from supplier, but are working to get this allocated ASAP.”

Then, on 19 August, we received an email saying they were extremely behind on orders and asking us to allow another 14 days. This would have taken us to just one week before our due date, still without the travel system we had ordered and paid for.

We contacted them to explain our concerns, only for them to cancel the order, saying:

“we don’t want to keep you waiting x”

How is this acceptable customer service? We had already waited over six weeks, repeatedly chased for updates, and were then left having to find another travel system at the last minute — while also waiting for our refund.

What makes this even more frustrating is that their website is still advertising delivery at the end of August, despite the company apparently knowing that they are significantly behind with orders.

For a family-run business, we expected much better communication, transparency and consideration for families who are relying on these products arriving when promised. Instead, we have experienced poor communication, unnecessary stress and a huge amount of inconvenience.

We absolutely would not recommend this company. If delivery times have changed, customers should be told honestly and proactively rather than being left to chase for updates and ultimately having their orders cancelled after 6+ weeks of waiting.

I placed an order for a travel system in May26, nowhere on the website did it state a waitlist / back order.

Long story short, i had my order cancelled Aug26 due to a mix up / miscommunication.

Be aware, we faced delay after delay and right on top of our due date, had our order cancelled.

Order with precaution and chase for updates every given moment.

Personally wont be ordering again when all they could offer was less than a 15% discount on other travel systems. Quite insulting.

Customer service wasn't too bad and its only fair i mention and praise them for this.

I have never left such a negative review for a company before but bambino’s and beyond really deserve it. I was given a 10 day delivery timeframe, no pram arrived, I contacted them to be told they need a few more days which I agreed to.. still no pram. After waiting for 3 weeks I asked for my money back. I was told this had been processed that day and I had to wait 3-5 days for this to come into my account, 5 days past, no money no email I again contact them and they then advised the payment never got processed, gave no explanation as to why when I asked and said it has just been processed now and so I have to wait another 5 days. They advise there is nothing further they can do. Really really poor customer service the whole way through I would not recommend them at all, especially if you are on a timeframe.

I would give a 0 star if that was an option.
Claire from customer service has made excuse after excuse with my order.
It’s took me to call the manufacturer myself and lo and behold, my order is being delivered tomorrow.
If you are expecting a delivery through the shop and there is no response, I’d suggest going straight to the manufacturer because clearly, the shop aren’t making the payments to the accounts they order from but luckily the manufacturer has proof of your order and can see you have paid in full!!
I would avoid this shop at all costs!!
Read every review on google and you will see for yourself just how bad they are for fufilling their time frames.
The emails started last week with me being told it would be delivered end of the week, then it was going to store today or tomorrow and then she needed to contact Katie from venicci support.
I got straight through to venicci and Sasha from venicci has had my order shipped straight away!!
Bambino’s & Beyond are a disgrace and if you don’t want stress at the end of pregnancy, I’d suggest avoiding big time.

Great service from Bambinos and Beyond. Easy and clear from order to delivery.

Without going into too much detail and although my item has finally arrived a month and half later than the promised delivery date, my overall experience hasn't been the best. There was no communication regarding my order unless I initiated it. There was no update on a delivery date or even an email to say it will be late. When contact was made via email by myself as the shop could not provide any answers as this needed to come from customer services, the replies took days and sometimes me sending a second email requesting an update. I am really happy with the pram bundle, but my overall experience caused me unnecessary stress having my pram/car seat finally delivered with 1 week to spare until my newborn arrived. Again, I feel without my constant emails and phone calls then potentially, my order still wouldn't be here today. All I expected/wanted was communication reguarding delays and I have found it very poor that I have had to initiate every conversation regarding the issue.

Order 2 adapters for the buggy weeks ago. Was told these bad been sent. Chased them several times and atill nothing has arrived despite claire claiming she has chased the carrier. Called the carrier who said they have never recieved the goods. They are still waiting for the package. Called bambinos but no one ever answers the phone. Seems like a scam company. Emails also now being ignored.

I’ve tried phoning several times but they never answer the phone

Good product, packaged well, very fast delivery

Ive used bambinos for years now they are amazing

Great website, easy to order online, excellent customer service and communication. Thank you. ☺️

Beautiful cot duvet and cushion. Great quality. Quick delivery, I would definitely use again and recommend this company x

Fast, amazing quality and the best customer service ever! Received one wrong item, next day the correct one was at my door.

Great service - correct product delivered on time and returned item refunded straight away. Customer service were swift at replying and super helpful.