To cancel automatic renewal is painful. I called them and they want you to enter all your details via the keyboard. They then proceeded to spend 10 minutes with a prerecorded message about themselves... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I sorted my holiday insurance on line, which was easy navigate and the Silver insurance was just what I wanted and was within my price range. Unfortunately, I’d made a mistake with my email address an... Zobacz więcej
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... Zobacz więcej
Reakcja na opinię
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... Zobacz więcej
Informacje dotyczące firmy
- Firma ubezpieczeniowa
- Agencja ubezpieczeń komunikacyjnych
- Agencja ubezpieczeń mieszkaniowych
- Agencja ubezpieczeń na życie
- Ubezpieczenia zwierząt
- Ubezpieczenia podróżne
O Co-op Insurance
Napisane przez firmę
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Dane kontaktowe
Zjednoczone Królestwo
- coop.co.uk/insurance
4,4
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service excellent
Customer service excellent Jess sorted out my query about the change in my policy efficiently and quickly Everything was clearly explained and had a helpful attitude
Renewal made easy what more could you ask for
29 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Insurance
Good afternoon
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
Generous Cover and Excellent Web Design
The information was set out really well on the website; much better than other insurers. The features were generous for a single trip to Norway (covering hiking and swimming as standard, as well as the expected travel coverage of passports, baggage, canx, etc).
24 czerwca 2026
I would give more but I can’t open the…
I would give more but I can’t open the documents attached to the email so pointless so all I have is a policy number
26 czerwca 2026
Odpowiedź od Co-op Insurance
Good afternoon, Julie,
Thank you for taking the time to share your feedback with us. I'm sorry to hear you were unable to open your policy documents.
I've now resent the documents to you, and they should arrive within the next 20 minutes. To open them, you'll need to enter your postcode as the password, using capital letters but no spaces. Once you've opened the documents, you'll be able to save or print them if you wish.
I hope you have a wonderful trip. If there's anything else we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Reece
Co-Op Travel Insurance
Very professional and helpful
Very professional and helpful . I would have given five but it took ages on the phone
26 czerwca 2026
Odpowiedź od Co-op Insurance
We're glad to hear our team was professional and helpful. We understand your time is valuable and we are working to reduce phone wait times. If you do wish to discuss this further please do contact us on policy@pets.coop.co.uk
Kind regards
Jemma
The Co-op Pet Team 🐾
Odpowiedź od Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're happy to hear you found the process easy! Thanks for insuring with us.
Kind regards
Leanne
Immediate cover available
Very easy to apply, and having easy to understand options in Layman's terms. Immediate same day or next day cover available at affordable prices - Took me about 20 mins from getting a quote to being covered.
26 czerwca 2026
I was looking for travel insurance and…
I was looking for travel insurance and the co-op was one of the most reasonable to buy. It was easy to complete on line when taking out the insurance
23 czerwca 2026
I am left unsure of what the policy I…
I am left unsure of what the policy I have bought covers! Also, no clue of how to get in touch with them if it became necessary. Overall, quite disappointed!
22 czerwca 2026
Odpowiedź od Co-op Insurance
Good afternoon, Deborah,
Thank you for taking the time to share your feedback. I'm sorry to hear you felt disappointed with the cover you arranged.
I've resent your policy documents by email, and they should arrive within the next 20 minutes. Your policy schedule will show the cover you have in place, and your policy booklet includes the emergency phone numbers for claims and 24-hour assistance.
To open the documents, please enter your postcode in lowercase with no spaces.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Reece
Co-Op Travel Insurance
Let down at renewal stage
Existing customers expected to renew at a higher price than someone new going to CO-OP via a comparison site?. Called to query and told “that’s just the way it is”. Great customer retention plan.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Insurance
Good morning David,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re disappointed with your renewal experience. We’d like to reassure you that in most cases, our existing customers receive a lower price at renewal than they would if they purchased a brand new policy, as long as the details are like for like.
We have tried to get in touch to discuss your review but unfortunately have not received your policy details. If you’d like us to investigate this further, please call our team directly and we’ll be happy to take a look for you.
Kind regards,
Aysha
Odpowiedź od Co-op Insurance
We are delighted to hear you had such a positive interaction with us. Thank you for sharing your kind words.
Kind regards
Jemma
The Co-op Pet Team 🐾
Good price
Good price , hope not to ever use and make a claim , but happy with service so far
21 czerwca 2026
Competitive pricing at a cover that…
Competitive pricing at a cover that suits my needs, easy to set up .
11 czerwca 2026
Odpowiedź od Co-op Insurance
We're glad our competitive pricing and easy setup met your needs. Thank you for your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Disappointed
Whilst the staff are friendly & helpful, the claims department go out of their way to complicate simple claims. I have cancelled my Pet insurance policy and previously another Home insurance one too. The renewal terms are extraordinarily expensive and I’m so disappointed in the Co-Op’s avoidant behaviour.
The two stars are for the helpful manner of the staff, which never comes to fruition.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Co-op Insurance
Good morning
Thank you for taking the time to leave a review.
I’m sorry to hear that you are unhappy with the service you have received. We strive to provide excellent customer service in a timely manner and I truly apologise for the frustration this has caused.
We have requested more information from you to enable us to investigate and resolve your concerns as soon as possible.
Thank you,
Jemma
The Co-op Pet Team
Excellent service very straight forward…
Excellent service very straight forward forms very easy to understand.
20 czerwca 2026
Co-op travel insurance almost always…
Co-op travel insurance almost always comes in at the cheapest for me.
Fair prices and an easy to navigate website.
The online form is also very straightforward to fill in.
20 czerwca 2026
Just in case of an accident all details cover every aspect
All done on a phone very easy to follow and the different services
19 czerwca 2026
Very easy website.
Easier to navigate through the options than moneysupermarket. Go straight to co-op website. I got a great deal for my travel insurance
19 czerwca 2026
Quick and easy to navigate
Quick and easy to navigate, very competitive prices.
Will definitely use again.
19 czerwca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.