Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Zobacz więcej

Oceniono na 5 z 5

Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fanta... Zobacz więcej

Oceniono na 5 z 5

I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are... Zobacz więcej

Oceniono na 5 z 5

Lucie was so friendly and helpful. Guided us through the many choices and her suggestion was spot on. We are the proud owners of a large wine store which is busy holding lots of wine … thanks so much... Zobacz więcej

Informacje dotyczące firmy

  1. Klub miłośników wina

Napisane przez firmę

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

300 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service

I wasn’t sure which wine cabinet to buy. I reached out to them and Sarah could not have been more helpful from the initial query right through to delivery.

30 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Wine chiller

Purchased wine chiller through this company and communication from the start was excellent, to the point we could virtually pick our delivery date.
Delivery arrived on time and delivery drivers phoned prior to delivery to give a time and the guys were also very friendly.
Although I haven’t switch it on yet , Sarah has confirmed to get back to her if any problems.

9 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Friendly fast service!

Just bought a wine fridge from CoolerSomm and was very happy as it arrived a day early and with an extra shelf we hasn’t intended on. Thanks to the team and will recommend them to my friends!

8 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

We bought two wine fridges with advice from Sarah who was super helpful, helped us with our measurements and gave great guidance about the different brands. Arrived on time, in perfect condition and looks great in our garage.

8 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent products and customer service

Ordered my first wine fridge and the customer service was excellent from start to finish, everything went smoothly, very pleased and couldn’t recommend the company and their fridges enough

26 października 2023
Opinia niezależna
Oceniono na 5 z 5

Strong customer service

Having moved house, I needed to find a new home for medium to long term storage of my wines. Something simple and solid, not for show or flashy, and priced accordingly (it is housed in an outdoor shed).
I had identified the Climadiff 264 Bottle Wine Ageing Cabinet - RESERVE 275 as a strong candidate, but it was good to discuss the options with Sarah, who understood my pragmatic purchase! She also confirmed a point I'd picked up from product reviews that this model does not have an internal light. That would have been ideal (and a lock would be super ideal), but for the price and performance, I cannot fault it 5 months on. It does it exactly what I wanted it to do, has a smart finish and no glass front, so it's robust, which is what I wanted. It has consistently maintained temperature. My eclectic collection comprises a lot of single bottles, so the only thing I'd add from a buyer perspective is that the capacity (number of bottles) is lower if you are not a Bordeaux (bottle) collector. The order and delivery process was super efficient and the delivery guys were obliging and can do. Very happy with the service and the product. Thanks very much.

21 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Customer-focused business, providing a high quality service

I phoned Coolersomm and described my requirements for a wine fridge (low noise, shallow depth, single zone, about 30 bottles). Sarah talked me through my range of options, as well as explaining some of the operating characteristics of wine fridges that I did not understand. We quickly homed in on the right fridge for me, which was at a good price. Sarah seems very focused on getting the right product for me rather than selling me an expensive fridge.
Coolersomm also managed the delivery process, even chasing the courier company when they hadn't sent my three-hour delivery slot on the delivery day.
Coolersomm were in my experience a very customer focused business, providing a high level of service. I would highly recommend them.

10 października 2023
Opinia niezależna
Logo Coolersomm

Odpowiedź od Coolersomm

Thanks Robin for this very kind review. We really do try to steer customers into the right fridge for their needs rather than looking at pricing alone. I hope you enjoy your new wine fridge for many years to come.

Oceniono na 4 z 5

a very good selection of wine coolers…

a very good selection of wine coolers to choose from. Once I'd selected the one i wanted, delivery was very quick.
I've marked it down one star only because it wasn't that easy to compare the ones I'd shortlisted. Probably not worth a full star deduction mind.

27 lipca 2023
Logo Coolersomm

Odpowiedź od Coolersomm

Hello Mr Powell,

Thanks for the (mostly) positive review.

Sadly, the software the business is hosted on doesn’t offer any compare and contract functionality otherwise we would enable it. We’ll mention it to them again and see if they’re any further on.

Thanks
Sarah

Oceniono na 5 z 5

Ordered a Climadiff

Ordered a Climadiff - 294 Bottle Wine Ageing Cabinet - RESERVE 300XL from Coolerscomm. Seems excellent value for a large capacity no frills long term storage / ageing solution. Friendly and efficient service, helpful advice and quick and attentive delivery on chosen date from Bishopsgate. So far extremely satisfied!

1 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Climadiff Fridge from Coolersomm

Just had a Climadiff fridge delivered from Coolersomm. Excellent service from ordering with ease online, timely delivery and friendly after-sales. So far, very impressed with the fridge - quiet, looks good, impressive features for the price point. All in all, a very happy customer!

20 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Very pleased

Well priced - good communication - quickly delivered and nicely followed up. Very pleased

21 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, fridge does what it should and the delivery team couldn't have been more accommodating. Really quick responses to questions and a nice bunch to do business with.

16 czerwca 2023
Opinia niezależna
Oceniono na 3 z 5

Disappointing aftercare

We had a beautiful wine cooler delivered less than one year ago. The service was quick and professional. However, within the first 12 months, the fridge has already broken. In reporting the fault nearly 4 weeks ago, we are still waiting for an engineer to come and fix it. The parts have only just arrived directly to us but no engineer! Slightly disappointing service after a good start!

28 czerwca 2023
Opinia niezależna
Logo Coolersomm

Odpowiedź od Coolersomm

Hello,

In the rare case where there is a warranty issue with a wine fridge we have to follow the processes of the manufacturer for the fix, in this case La Sommeliere.

That involves getting the serial number and a photo of the unit in situ, we then sometimes have to fill out a questionnaire to diagnose the issue if there are further questions from the manufacturer. In some cases, like this one, then parts have to be sent from France to you and then an engineer is arranged, all of this can add up to two weeks to a fix.

The retailer acts as a go-between to help the customer with warranty issues but we can only move as fast as the manufacturer acts and while we did push, call and re-email on your issue many times we are limited to the manufacturers SLAs. I feel, and think you agree, that we at Coolersomm have been helpful and pressing to try to get your issue resolved and I do understand that it feels like it has taken too long but a technician will be with you now this week subject to your availability.

I am at least glad you liked the product initially and am sorry you faced an issue with your wine fridge. Thank you for the review. We will see what else we can do to help speed up after-care processes with manufacturers and pass on your comments to the manufacturer themselves.

Thanks
Sarah

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej