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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bereits der zweite Weinkühlschrank von mquvee und wieder voll zufrieden. Qualität und Funktionalität haben mich schon bei meinem vorigen Kühlschrank total überzeugt. Jetzt hab ich mir - aufgrund eines... Zobacz więcej

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Oceniono na 1 z 5

I bought a mQuvée WineCave 187 Stainless Steel Dual Zone Wine Fridge for £2589.00 and within a year of it being installed by Tom Howley (my kitchen company) the temperatures started just go... Zobacz więcej

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Oceniono na 1 z 5

Da jeg bestilte så kom det opp en pris som var akseptabel å betale. Når jeg skulle betale var det kommet på over 150 kroner mer pga frakt. Når jeg da skulle hente på posten var det kommet på 170 kron... Zobacz więcej

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Oceniono na 5 z 5

This built-in wine cooler is absolutely beautiful and blends perfectly with the design of my kitchen. The integration is seamless, and the appliance operates quietly and efficiently. The cooling perfo... Zobacz więcej

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Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

20 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Faulty wine cooler and awful customer experience

I bought a mQuvée WineCave 187 Stainless Steel Dual Zone Wine Fridge for £2589.00 and within a year of it being installed by Tom Howley (my kitchen company) the temperatures started just going up for no reason.
Via email, mQuvée told me it was installed incorrectly so my warrantee was no longer valid.

I had Tom Howley fitter (George) at my home as that email arrived and he checked the installation and confirmed it was installed correctly.

George helped me draft my reply to mQuvée telling them this, which they ignored and offered no solutions for an expensive fridge that now only runs hot, at 20 degrees.

I had to email again and ask for an engineer, and they sent a link for me to pay for one from Happy Appliances.

So I did, £139 for a call out, to be told by Happy Appliances the same as Tom Howley told me, the installation is perfect; the Motherboard is faulty.

I would not recommend mQuvée. Faulty coolers and appalling customer service when you reach out for help.

30 stycznia 2026
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Hi Charlie A,
Thank you for taking the time to leave us a review. We are sorry to hear that your experience when contacting us did not meet your expectations and that you feel you did not receive the help you were looking for.

Unfortunately, I am unable to determine whether the installation is correct or not, as I have not seen how it looks on site. Proper installation of the wine cooler is very important for it to function correctly and to prevent the components from overheating.
You are warmly welcome to contact us again so that we can review the case together and find a solution that feels right for you. Our ambition is always to do our utmost to help our customers in the best possible way.

Have a good day!

Kind regard,
Team mQuvée

Oceniono na 1 z 5

Dyrere enn det de annonserer med

Da jeg bestilte så kom det opp en pris som var akseptabel å betale. Når jeg skulle betale var det kommet på over 150 kroner mer pga frakt. Når jeg da skulle hente på posten var det kommet på 170 kroner til i toll. Da ble dette produktet plutselig veldig dyrt. I tillegg så opplevdes produktet mindre enn jeg regnet med. 1/3 av normal flaske hvitvin.

2 lipca 2025
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Takk for at du tok deg tid til å legge igjen en vurdering. Jeg beklager opplevelsen du har hatt – dette høres ikke ut som normal praksis for noen av våre forhandlere. Dersom det tilkommer noen ekstra kostnader, skal dette tydelig fremgå i kassen før du fullfører kjøpet. Ta gjerne kontakt med forhandleren du har handlet fra, slik at de kan hjelpe deg med å finne ut om noe har gått galt underveis.

Når det gjelder antall flasker, er kapasiteten beregnet ut fra Bordeaux-flasker. Har man større flasker eller flasker med en annen form, kan det føre til at man får plass til færre flasker.

Vi håper du blir fornøyd med produktet ditt.

Vennlig hilsen

Oceniono na 5 z 5

Very good wine cooler

This built-in wine cooler is absolutely beautiful and blends perfectly with the design of my kitchen. The integration is seamless, and the appliance operates quietly and efficiently. The cooling performance is excellent, and the LED lighting adds a touch of elegance. It feels solid and well-made. I would definitely buy it again—an outstanding product I highly recommend to anyone looking for a stylish and reliable built-in wine fridge .👍👍

15 lipca 2025
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Thank you so much for your kind and detailed review! 🌟
We’re thrilled to hear that you’re enjoying your wine cooler and that it fits seamlessly into your kitchen design. It’s great to know that the performance, quiet operation, and elegant lighting all live up to your expectations. Your satisfaction means a lot to us, and we truly appreciate your recommendation.

Should you ever need any assistance in the future, don’t hesitate to reach out. Cheers to many perfectly chilled bottles ahead! 🍷

Warm regards,
mQuvée

Oceniono na 5 z 5

Bereits der zweite Weinkühlschrank von…

Bereits der zweite Weinkühlschrank von mquvee und wieder voll zufrieden. Qualität und Funktionalität haben mich schon bei meinem vorigen Kühlschrank total überzeugt. Jetzt hab ich mir - aufgrund eines Wohnungswechsel - einen größeren gegönnt und bin wieder - sowohl mit dem Bestell- und Liefervorgang - als auch mit der Performance des Gerätes vollends zufrieden. Würde mich sicher wieder für so ein Gerät entscheiden. Weiter so!

15 lipca 2025
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Vielen herzlichen Dank für Ihre tolle Bewertung – und dafür, dass Sie sich erneut für mQuvée entschieden haben! Es freut uns sehr zu hören, dass Sie mit der Qualität, Funktionalität und dem gesamten Einkaufserlebnis rundum zufrieden sind. Dass Sie als zufriedener Kunde zurückkehren, bedeutet uns viel, und wir hoffen, dass Ihnen Ihr neues Weinkühlgerät in Ihrem neuen Zuhause viel Freude bereiten wird.

Zögern Sie bitte nicht, sich bei Fragen oder Anliegen jederzeit bei uns zu melden.
Mit freundlichen Grüßen,
mQuvée

Oceniono na 1 z 5

Please ask for you product to be inspected

Fortunately Linda and her colleagues at the Wine Storage company were very understanding and Linda especially help to sort out the issues . It took me 4 machines to get a good one without any malfunctioning issues . Delivery and collection was a challenge , one person , small vans , a catalogue of issues there too .
The machine itself , when you get a good one is quiet and does the job properly . I hope I have nt jinxed mine !
I have the 180 bottle one with dual temperature . So far so good
I am about to enquire about changing the charcoal filter with intrepidation 🤞 .
Thank you to the Wine storage company for their perseverance to reach a happy ending
MCQuvee , please improve your quality control

17 grudnia 2024
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Thank you for taking the time to share your experience. We're truly sorry to hear that it took several attempts to receive a fully functioning unit – that’s certainly not the experience we aim to deliver, and we sincerely apologize for the inconvenience it caused. Your feedback regarding delivery and quality control is taken seriously and will be forwarded to the relevant teams for review and improvement.

That said, we’re very glad to hear that Linda and the team at The Wine Storage Company were able to support you throughout the process and help reach a positive outcome. It’s great to know that you're now enjoying your wine cooler and that it’s performing well.

Should you need any guidance regarding the charcoal filter or anything else, please don’t hesitate to reach out. We're here to help, and we want to ensure your wine cooler continues to serve you reliably for years to come.

Warm regards,
mQuvée

Oceniono na 2 z 5

The inside light should switch on…

The inside light should switch on automatically when open the door but it does not. The seller has not taken accountability for that even after a long email conversation.
Annoying. But other than that it’s fine.

14 listopada 2024
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Thank you for taking the time to leave a review. We’re sorry to hear that the lights in your wine cooler don’t seem to be working as they should. It’s difficult for us to give you a precise answer without knowing which model you have. We kindly encourage you to contact us or the retailer you purchased the product from, so that we can help you verify the functionality of your wine cooler and address any potential issues.

We hope you will enjoy your wine cooler for many years to come.

Kind regards,
mQuvée

Oceniono na 1 z 5

Not recommended

I purchased the product from Vinkylen and already at delivery there were issues, they wanted to charge 500 EUR for delivery to the door while the product was worth the same so I had to carry it myself (40kg+).

Talking about the product I really do not recommend it, it s loud and noisy and basically never stops. It s constantly on consuming a lot of energy.

Unfortunately not reccomended.

17 października 2024
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Thank you for your feedback, and we are truly sorry to hear about your experience – both regarding the delivery and the product’s performance.

Regarding delivery, terms can vary between different retailers. However, it is most common that delivery is made to the doorstep or property boundary, and if desired, additional assistance with bringing the product inside can be purchased separately. The cost for this service can vary significantly. We apologize that the cost in your case was so high.

As for the noise and energy consumption of your cooler, there are many factors that can affect its operation, including how it is installed, how many bottles are inside, and the temperature settings. Please feel free to contact us or the retailer you purchased from so we can help you investigate whether the operation is normal or if there may be an issue with the cooler.

Kind regards,
mQuvée

Oceniono na 1 z 5

Don't consider buying any wine cooler…

Don't consider buying any wine cooler from this company. My wine cooler broke beyond repaid 18 months after I bought it and the company simply washed their hands of the issue. Their wine coolers are unreliable and their customer service is appalling.

11 lipca 2025
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Hi,

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your fridge so soon after your purchase.

We would like to clarify that our warranty terms were updated in 2024, and unfortunately the 5-year warranty does not apply to products purchased before January 2024. We understand this is frustrating, and we sincerely apologize for any inconvenience.

We recommend contacting the retailer where the fridge was purchased to see if they can assist you with arranging a repair. Of course, if there is anything we can do to help, please do not hesitate to get in touch with us directly.

We truly appreciate your feedback, as it helps us improve our products and service.

Kind Regards
mQuvée

Oceniono na 1 z 5

Do not buy their wine or beer coolers

Do not buy their wine or beer coolers. The after sales service and absolutely appalling. I purchased a combo set in 2022 and have had nothing but problems with them. They state on their website that they offer a 5 year warranty but when you try to get repairs they retract and say its only for product made after 2024. I had to pay an engineer to come out and repair our beer fridge and his words were also not to buy this brand. They are all made in China (also showed me the sticker on the back) and do not have sufficient refrigerant when they are shipped. The price they charge is significantly more than any other manufacturer but it does not warrant. Consider other manufacturers.

31 marca 2025
Opinia niezależna
Logo Mquvee

Odpowiedź od Mquvee

Hi,

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your fridge so soon after your purchase.

We would like to clarify that our warranty terms were updated in 2024, and unfortunately the 5-year warranty does not apply to products purchased before January 2024. We understand that this is frustrating and sincerely apologize for any inconvenience caused.

Regarding your comment about insufficient refrigerant, this is not normal. Our products are shipped with the correct amount of refrigerant as per specifications. If your cooler does not have sufficient refrigerant, it may indicate a fault with the unit.

If there is anything we can do to assist you with your cooler, please do not hesitate to contact us directly.

Kind Regards
mQuvée

Oceniono na 1 z 5

Do not buy one of these wine fridges

Do not buy one of these wine fridges. Arrived and never worked. Instead or replacing the unit, they demanded on sending out parts and arranging an engineer. You cannot book the engineer, they have to call you to arrange a visit. Still waiting. 2 months since the unit arrived it just a big glass fronted cupboard. Useless. Please find another supplier, save yourself from a similar experience.

6 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

I bought a wine cooler from wine…

I bought a wine cooler from wine storage company ltd who are manufacturers of the Mquvee wine coolers. It was the biggest mistake I made. Inside 2 years of buying the cooler it started going wrong where the temperature kept on increasing. Spoke to the company they sent out their engineers to fix the problem which took over 6 months from me complaining to engineers coming to fix the problem. They fixed it changing at least 60% of the parts. I was still not happy but had no choice but to accept what had been done. Within 11 months off the repair I started having the same problem and rang up the company and basically was told my warranty had expired and they will not be repairing my wine cooler and I should look for an independent repairer. After emails to and fro I was basically told sort it out yourself. So don’t buy the mQuvee wine coolers they are absolutely rubbish. The after sales is also rubbish. It was the biggest mistake I made because these coolers are not cheap. I was told and expecting my wine cooler to last more than 3 years. it should have lasted me at least 10 years. Inside 3 years I got a heap of junk metal!!!

11 września 2024
Opinia niezależna
Oceniono na 1 z 5

Vinlagringsskåp Winestore…

Vinlagringsskåp Winestore…
Vi köpte ett vinlagringsskåp mQuvee Winestore 800 genom Vinkylen.se för ca fem år sedan. Det har rostat vid själva avrinningen där vi förutsätter att det är rostfritt material och inte borde rosta. De skyller på för hög luftfuktighet men vi har inte tillfört någon extra fukt. Skåpet har slutat fungera vad gäller luftfuktighet och temperatur. Vi har inte fått någon hjälp från mQuvee.com eller Vinkylen.se

21 grudnia 2023
Opinia niezależna

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