I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fanta... Zobacz więcej
I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are... Zobacz więcej
Lucie was so friendly and helpful. Guided us through the many choices and her suggestion was spot on. We are the proud owners of a large wine store which is busy holding lots of wine … thanks so much... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Dane kontaktowe
20-22 Wenlock Road, N1 7GU, Islington, Zjednoczone Królestwo
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
I'm really pleased with my recent…
I'm really pleased with my recent purchase for Coolersomm. The ordering process was super straightforward and I was contacted soon after to check my preferred delivery date. The delivery went very smoothly, I was received regular updates on the status of my delivery, which was really helpful. The wine fridge makes a great addition to our kitchen.
Nice experience
My wine cabinet has just been delivered, and the whole process has been very straightforward from start to finish. I had a question and contacted Coolersomm via their online chat; they answered immediately and were very helpful. Delivery was also smooth and hassle-free. Thank you.
Great value for money
Great value for money, prompt delivery and good communication
Excellent company, well recommended
Bought a new wine cabinet last week and i thought prices were excellent. it was also delivered next day.
Excellent service with a follow up email to check i am happy.
Very competitive pricing on the product…
Very competitive pricing on the product I wanted, was able to deliver within a few days of ordering and followed up a week or so later to check I was happy with everything. Top marks all round
Experience was great and well organised
Experience was great and well organised
Further comments
Very poor customer services. We purchased a wine fridge which came with no instructions and have had a problem with a large volume of water collecting at the back of the fridge. I called to express concern and was told I could not speak to customer services. I was given an email address that bounced back. Not too impressive for such expensive kit
Subsequent to posting this I received a call and was told it’s normal for the tray to fill with water and to call again if it was overflowing. I did not mistype the email address as suggested but got through by using info@. Once I posted on Trust Pilot I got a quick response for which I was grateful. Here’s hoping the tray does not overflow in which case I was asked to make contact again. In view of the response perhaps one star was harsh and it should be three or four. No response to my complaint that the machine arrived without instructions and the material on the internet is pretty useless. It could have explained about the tray for example if this is normal. Also the machine is pretty noisy and seems to spend a long time running.

Odpowiedź od Coolersomm
This company are fabulous
This company are fabulous.
I initially ordered from a large company purely because I’d heard of them before .. but after cancelling on me twice the day before delivery was due I had a refund and went to Coolersomm after finding them on the internet .
I couldn’t believe my luck . I ordered straight away and my wine fridge was delivered 2 days later .
The customer service was second to none . I was contacted both before and after deliver to ensure all was going to plan . The delivery was on time and the delivery men very pleasant and they unboxed everything and talked me through the set up .
Honestly.. I’m so pleased I went to them . An altogether different experience!!
And my dual zone wine fridge has been the envy of my friends .
I highly recommend this company .
Competitive prices , customer centric staff , pleasant throughout and efficient service!
Great set of people
Great set of people. Advised us on the best wine fridge for our garage - we took a Climadiff and it's really superb. Great shelves, nice app, good delivery team, too. Best prices. Recommend.
We had a great buying experience
We had a great buying experience. It is easy to communicate with the team. They are very responsive. The removal of our old cellar fridge and the delivery of the new one was easy to plan and was carried out perfectly.
Also we had a slight technical issue and the team put us in touch right away with the product provider. All sorted in less than 24h.
Everyone was very professional and friendly.
Great Wine Fridge
Delivered on time and just what I needed
It was quite hard to get a small wine fridge but this fits the bill perfectly
Bit more expensive than some but looks great in the kitchen and extremely quiet when running - well worth the extra cost
Team great and completed a follow up as kitchen was not ready to have fridge installed when delivered to make sure I was happy and it was working correctly
Thank you cannot fault the service
Coolersomm are excellent
Coolersomm were brilliant from the first call to delivery of our Sommeliere wine fridge - very helpful staff, responsive via email and superb delivery with full communication about delivery times, and removal of all packaging. I have no hesitation in recommending them!
Coolersomm were fantastic all the way…
Coolersomm were fantastic all the way through the advising and ordering. Delivery was quick and smooth
I ordered a wine fridge from…
I ordered a wine fridge from coolersomm. Great prices. Great support throughout the whole process and also sent over a great free bottle of wine. Could not recommend more!!
perfect
We were restricted to the size of wine fridge and Coolersomm were the only company to source the size and quality item we were looking for. From ordering to delivery was faultless and it was safely delivered on time. We have totally renovated our house and the builder constructed a "drinks" cupboard to house the fridge, wine glasses etc........looks amazing many thanks
Great customer experience
Wide range of products, very responsive sales representative on the website, which is super helpful.
Delivery in less than a week.
Very happy and recommend warmly.
Awesome Customer Service
The Customer focus from enquiry though to installation was awesome. We bought a wine fridge, the website was very helpful and full of advice, then we ordered and delivery was scheduled fast and flexibly. The two man delivery was excellent.
Great website with excellent…
Great website with excellent information and description of the product. Customer service was exemplary.
Ordered a wine fridge
Ordered a wine fridge; it was substantially cheaper than other suppliers and the customer service was absolutely superb from checking that we had the right access to the chaps who delivered it. Highly recommend
Great Service and Fast Delivery
Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable, would highly recommend !
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