Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Zobacz więcej

Oceniono na 5 z 5

Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fanta... Zobacz więcej

Oceniono na 5 z 5

I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are... Zobacz więcej

Oceniono na 5 z 5

Lucie was so friendly and helpful. Guided us through the many choices and her suggestion was spot on. We are the proud owners of a large wine store which is busy holding lots of wine … thanks so much... Zobacz więcej

Informacje dotyczące firmy

  1. Klub miłośników wina

Napisane przez firmę

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

300 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I'm really pleased with my recent…

I'm really pleased with my recent purchase for Coolersomm. The ordering process was super straightforward and I was contacted soon after to check my preferred delivery date. The delivery went very smoothly, I was received regular updates on the status of my delivery, which was really helpful. The wine fridge makes a great addition to our kitchen.

9 września 2025
Opinia niezależna
Oceniono na 5 z 5

Nice experience

My wine cabinet has just been delivered, and the whole process has been very straightforward from start to finish. I had a question and contacted Coolersomm via their online chat; they answered immediately and were very helpful. Delivery was also smooth and hassle-free. Thank you.

10 września 2025
Opinia niezależna
Oceniono na 1 z 5

Further comments

Very poor customer services. We purchased a wine fridge which came with no instructions and have had a problem with a large volume of water collecting at the back of the fridge. I called to express concern and was told I could not speak to customer services. I was given an email address that bounced back. Not too impressive for such expensive kit

Subsequent to posting this I received a call and was told it’s normal for the tray to fill with water and to call again if it was overflowing. I did not mistype the email address as suggested but got through by using info@. Once I posted on Trust Pilot I got a quick response for which I was grateful. Here’s hoping the tray does not overflow in which case I was asked to make contact again. In view of the response perhaps one star was harsh and it should be three or four. No response to my complaint that the machine arrived without instructions and the material on the internet is pretty useless. It could have explained about the tray for example if this is normal. Also the machine is pretty noisy and seems to spend a long time running.

18 sierpnia 2025
Opinia niezależna
Logo Coolersomm

Odpowiedź od Coolersomm

Hello Michael

You called us and it was me you spoke too. I asked you to email customerservices@coolersomm.com to open a ticket - I'm sorry that you may have mistyped the email address (no other way it would bounce back) but we have to run every query by customer services and the manufacturer and log every case. Please can you email customerservices@coolersomm.com with your order number, a photo of the wine fridge in situ and the serial number and then we can take up your case.

In the meantime I will ask customer services to call you directly. As I mentioned, we can call after opening a case.

Thanks
Sarah

Edit: You received a call before this Trustpilot review went live and we were informed because you also emailed sales and it got forwarded to the correct customer services email address, before this was published.

We are happy to help you resolve the issue with your wine fridge and if it is not performing as it should or is noisy we will help and take this up with the manufacturer to find a solution. The fridge manual can be found on the product page. Thanks

Oceniono na 5 z 5

This company are fabulous

This company are fabulous.
I initially ordered from a large company purely because I’d heard of them before .. but after cancelling on me twice the day before delivery was due I had a refund and went to Coolersomm after finding them on the internet .
I couldn’t believe my luck . I ordered straight away and my wine fridge was delivered 2 days later .
The customer service was second to none . I was contacted both before and after deliver to ensure all was going to plan . The delivery was on time and the delivery men very pleasant and they unboxed everything and talked me through the set up .
Honestly.. I’m so pleased I went to them . An altogether different experience!!
And my dual zone wine fridge has been the envy of my friends .
I highly recommend this company .
Competitive prices , customer centric staff , pleasant throughout and efficient service!

23 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great set of people

Great set of people. Advised us on the best wine fridge for our garage - we took a Climadiff and it's really superb. Great shelves, nice app, good delivery team, too. Best prices. Recommend.

10 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

We had a great buying experience

We had a great buying experience. It is easy to communicate with the team. They are very responsive. The removal of our old cellar fridge and the delivery of the new one was easy to plan and was carried out perfectly.
Also we had a slight technical issue and the team put us in touch right away with the product provider. All sorted in less than 24h.
Everyone was very professional and friendly.

9 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great Wine Fridge

Delivered on time and just what I needed
It was quite hard to get a small wine fridge but this fits the bill perfectly
Bit more expensive than some but looks great in the kitchen and extremely quiet when running - well worth the extra cost
Team great and completed a follow up as kitchen was not ready to have fridge installed when delivered to make sure I was happy and it was working correctly
Thank you cannot fault the service

11 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Coolersomm are excellent

Coolersomm were brilliant from the first call to delivery of our Sommeliere wine fridge - very helpful staff, responsive via email and superb delivery with full communication about delivery times, and removal of all packaging. I have no hesitation in recommending them!

1 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

perfect

We were restricted to the size of wine fridge and Coolersomm were the only company to source the size and quality item we were looking for. From ordering to delivery was faultless and it was safely delivered on time. We have totally renovated our house and the builder constructed a "drinks" cupboard to house the fridge, wine glasses etc........looks amazing many thanks

27 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Awesome Customer Service

The Customer focus from enquiry though to installation was awesome. We bought a wine fridge, the website was very helpful and full of advice, then we ordered and delivery was scheduled fast and flexibly. The two man delivery was excellent.

4 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Ordered a wine fridge

Ordered a wine fridge; it was substantially cheaper than other suppliers and the customer service was absolutely superb from checking that we had the right access to the chaps who delivered it. Highly recommend

16 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Great Service and Fast Delivery

Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable, would highly recommend !

13 maja 2025
Opinia niezależna

Doświadczenie Trustpilot

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