I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fanta... Zobacz więcej
I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are... Zobacz więcej
Lucie was so friendly and helpful. Guided us through the many choices and her suggestion was spot on. We are the proud owners of a large wine store which is busy holding lots of wine … thanks so much... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Dane kontaktowe
20-22 Wenlock Road, N1 7GU, Islington, Zjednoczone Królestwo
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Appalling after sales service when appliance fails
Purchased a wine cabinet in January 2025. Within a year it had failed and ‘cooked’ several bottles of vintage champagne and Bordeaux at the bottom of the cabinet to 40 degrees. Cabinet was repaired under warranty, but in terms of £500 of spoiled wine, Coolersomm referred me to the manufacturer who, in turn, referred me to my home insurance. With hindsight, I would have been better off saving my money and storing my wine in the garage, which gets nowhere near 40 degrees.

Odpowiedź od Coolersomm
The customer service was outstanding
The customer service was outstanding, with competitive pricing and a supportive delivery crew. I strongly suggest this to others.
Thoroughly recommended
Great communication and personal service from the word go. Prompt and efficient delivery (including setting up and removal of all packaging), and a great fridge at a very good price. I would thoroughly recommend CoolerSomm.
Outstanding service from Coolersomm
Outstanding service from Coolersomm. Initial delivery was impacted by a vehicle accident and replacement unit was provided immediately. I was kept fully informed throughout the process. A refreshing change to deal with a company that obviously values customer service - well done!
Great price. Great contact.
I was delighted with the price I paid for the wine cabinet and throughout the whole process the contact (via chat and with a real person rather than a bot!) was prompt and helpful. Delivery too was great, on time and again, well communicated. They also unpacked the cabinet for me and took away all the waste. I can highly recommend them and now I know they have a wine bar too I shall pop in and try that.
I had a really positive experience…
I had a really positive experience buying the wine cooler from Coolersomm. The price of the cooler was good but more memorable was the personal attention all the way through the process. It is some time since I have felt that your business really matters to the company. I would thoroughly recommend Coolersomm.
Incredible service and incredible fridges
From start to finish these guys were amazing. The whole transaction was seamless. The team were so knowledgable about what we wanted to what we actually needed. There was no hard sale just incredible service and advise. The fridges are excellent quality and exactly what they said they would be.
The team are super friendly as well. The payment, delivery and advise was superb and we can not recommend them highly enough.
Very helpful company
Great selection, prompt delivery, help with shipping to the Highlands. Highly recommended.
Perfect in every way.
Everything was perfect, from the price, the ordering process through to delivery. This was the perfect transaction.
Excellent communication from Lucie
Excellent communication from Lucie. Great dual zone wine fridge and very competitive price. Very happy thanks Coolersomm.com
I have to say this was by far my best…
I have to say this was by far my best experience of buying online. The website was easy to follow, email contact daily offering me times to fit into my schedule. The wine cooler was deliver today by two friendly and professional delivery team Personnel who brought it into its exact location, handled it with great care and a smile, removed all packaging and advised us to allow it to settle for at least 12 hours and then took all the packaging away.
Icing on the cake ….Personal contact by the MD a nice surprise but good to see she has her finger on the pulse and the small detail.
No I don’t work for them but credit where credits due as last weeks mirrored clock from another retailer came smashed to bits.
Well done to Coolersomm team.
Quality Wine Cooler…
I’ve been searching for a quality wine cooler for a number of months. Eventually decided on one from CoolerSomm who have provided a great service and quality product.
Great communication throughout.
Good service
The winecooler we wanted wasn't available at local supplier (in DK / within EU), but Coolersomm (UK) committed to deliver from a local supplier, i.e. within EU - and we bought it from them. In the meantime we got a very good offer from a dealer in DK, so we cancelled the Coolersomm order. The cancel of order and refund of the payment was expedited fast and smoothly. All our calls and requests were answered and accommodated in a proper manner (by Sarah).
The 70 bottle fridge ECS81.2Z
The fridge was exactly as the photos depicted the installation was an unexpected service. It was carried out very professionally.
Note for those bordeaux lovers the fridge prefers those bottles..it must be a French thing. !
Ordered a great wine fridge based on…
Ordered a great wine fridge based on very realistic and accurate reviews on the Coolersomm website
The process of ordering and arranging delivery was simple and very professional. The actual delivery went seamlessly and the delivery team were excellent and very flexible.
Excellent European-made wine fridge and great service.
Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday morning with a suggested delivery the following day. I had a phone call accurately advising arrival time and the 2-man crew were helpful. Excellent service! ( And if you are wondering what I have against Chinese goods just think about the country's policy on Tibet, Taiwan, Ukraine, Uyghur Moslems and South China Sea)
Great, friendly service
The entire experience was nice--Sarah helped me select an appropriate wine fridge, Lucie arranged for a smooth delivery, and the delivery guys (forgot their names) efficiently delivered my wine fridge and set it up for me. Sarah also emailed me to let me know exactly when to expect the delivery, and
Lucie then checked in with me later to see how the delivery went and whether the fridge was working well for me. No complaints, and I'd definitely go there again if I need a wine fridge (i.e., once I fill this one up and need space for more wine)...
Excellent
Excellent customer service, good prices offered and helpful delivery team. Would highly recommend
Really easy experience
good experience- especially delivery, which is often an issue as we live in a second floor flat with no lift.
Great all round service
From ordering through to delivery the service was excellent. In particular the guys delivering did so very quickly and tidily. Product also top notch (and now happily storing wine...).
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