Contacts Express Recenzje 

I never received my package...

Great prices and fast delivery

Fast efficient delivery

I've been with Contacts Express for over 7 years now. I've never had a real issue with my orders, and whenever there was a delay or some other small hiccup the customer support team always helped and I was always satisfied by the outcome.

Haven’t received them yet. They are stuck in the mail somewhere due to mail strike, now I have added expense to order again from somewhere else who will deliver them.

I ordered the wrong prescription for my contacts and they took them back, no hassle and exchanged for the correct prescription. Customer service reached out to me within a couple hours of my original inquiry and followed up with me multiple times. Always a wonderful experience with this company and every staff member I’ve dealt with. Highly recommend!

Let me share an example: they advertise a sale price of $28.00 for a 30-pack of 1-Day Acuvue Moist, with a “regular price” of $40.00 per box. Sounds like a good deal, right? But once you go to place an order, the price suddenly changes.
Why? Because the $28 price only applies if you use a coupon—and you can only use the coupon if your order total is over $129. This important detail isn’t clearly mentioned up front.
If you decide to skip the coupon and just pay the full $40 per box, you’re still not done. At checkout, they hit you with shipping charges (at least $10) and a handling fee, which can really add up.
By the time you finish, you may end up spending more than you would at a local store—without any of the confusing fine print or surprise fees.
Bottom line: always compare prices carefully, check for hidden fees, and consider supporting your local shops. Sometimes they offer the best deal after all—no tricks.

I placed an order under the promise of next-day delivery. They shipped with a low-tier courier instead of the express service I paid for. Tracking falsely claims the item is “out for delivery” for over 24 hours.

When I attempted to call, they ignored my calls and routed me to voicemail. Upon testing, I discovered they are blocking all calls from customers with overdue orders, and rejecting blocked caller ID entirely. This is an active attempt to evade responsibility.

Their chat support gives automated, canned responses and never follows up. Their emails promise 24-hour responses with no follow-through. This appears to be part of a consistent pattern of fraudulent behavior.

I have screenshots, logs, and phone records to back up every claim.

I ordered contact lenses and glasses on July 14th. By the 18th they still didn’t ship so I contacted customer support. They said they didn’t ship it because they were waiting for the frames from the manufacturer. They said they would split the order and ship the contacts now. Its now the 21st and still nothing has been shipped. Safe to say I probably will try Clearly next time instead.

Last order. Unless I’m sent compensation of some kind, my next order will be going back to Clearly. Your express shipping cost $15 and it took longer than I’ve experienced for regular shipping. Why you are using Uni- the same company used by crappy companies like SHEIN, is confusing. To this, if you are affiliated with Kits, you should disclose this more clearly. I had a discount via my benefit provider but didn’t know you were affiliated until it was too late.

I've been a customer of Contacts Express for over 7 years now and it's their exceptional customer service that keeps me loyal to them. Recently, I had a delivery issue with my contacts and I contacted Contact Express and they solved my issue right away and even managed to deliver my order on time before my trip. The delivery service said it would take 10 business days but Contact Express made it happen within 48 hours. Great and quick service!

Mes verres étaient moins chers qu'ailleurs et ils sont arrivés très rapidement. Avec d'autres compagnies canadiennes je peux parfois attendre jusqu'à 3 semaines mais là c'est arrivé en une semaine!! Merciiiiiiii

This company gives their sales force the ability to work with customers and see that they are completely satisfied with the cost, merchandise and service given

Always used daily’s contacts and they are great. This time the 2 boxes I received had a lot of defective contact lenses. So many went in the trash. They are very expensive as they are and to be throwing them out made for a worse experience. Will be looking for a different brand or company.

I still have not received my order. The package if delivered was incorrectly delivered. I did not receive a shipping notification and I have not received the invoice for what I purchased even though I have requested 3 times. Obviously they are associated with another company called Kits as that is the charge on my credit card. I am currently out for $400 worth of contacts. I have disputed the charge with my credit card company. I had to order replacement contacts from Clearly and received them the next day at no extra cost.

Received my order on May.22 but your courier partner Wizmo left my small package inside of the Main gate where I live at town house.
I don't think it's a safe place to leave a package with a value of over $300.
Your courier partner used to be Canada Post and it was very secure that they put it into the mailbox and left a big parcel at my front door.

J’ai eu un service cinq étoiles malgré une erreur que j’ai fait et qu’ils ont corrigé à leur frais, malgré la grève des postes, ils m’ont demandé de commander une autre paire de lunettes Kit puisque je partais en voyage avant de recevoir mes lunettes, toujours à leur frais et tout dernièrement lors de ma commande d’une troisième paire de lunettes, j’ai perdu le coupon rabais, je leur ai écrit et ils me l’ont appliqué remboursé sur PayPal. Alors c’est impossible de dire que cette compagnie n’est pas formidable. De plus je parle peu l’anglais et il n’y a pas eu de soucis:))

Fast, easy to order prescription contact lens

Contacts Express has demonstrated a genuine commitment to customer care and exceptional service. They diligently address customer concerns and strive to ensure satisfaction by promptly resolving any issues. Not only do they offer high-quality products at competitive prices, but they also prioritize customer well-being. I had a delivery concern that they resolved promptly and to my complete satisfaction. I highly recommend their services. Thank you.