Great response from customer service sent my order after an error sent the wrong ones and sent me a no cost to me return label to return the wrong order. All via email. No issues with this... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed my last order with Contacts Express and then realized the shipping address was incorrect (the wrong city name was listed). I called customer service and they were great. Andrew put a hold on... Zobacz więcej
Reakcja na opinię
I needed to exchange a box of contact lenses and was certain this would not happen. Instead, Eve told me that it would be no problem at all and told me exactly how to do it! I'm so happy with her, and... Zobacz więcej
Reakcja na opinię
I was having difficulty with re-ordering my lenses. Because each eye has a different prescription, the "chat bot" was telling me to place 2 separate orders, however that meant that I was not eligible... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Dane kontaktowe
Stany Zjednoczone
- contactsexpress.ca
4,5
Doskonała
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My go-to site for contacts!
Great customer service, fast shipping, and an overall amazing experience. I've been using Contacts Express since 2020 and I've always had a great experience with them.
8 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
The delivery did not take long and the…
The delivery did not take long and the contacts stay moist in my eyes. No dry eyes. I love my contacts!
7 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
très bien mais j'ai faite l'erreur de…
très bien mais j'ai faite l'erreur de commander 3 commande identique
7 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
I’m extremely disappointed with this…
I’m extremely disappointed with this company. I ordered from their site only because it clearly said 1–2 business days for delivery. The moment I placed my order, the timeline suddenly changed to 1–3 days, and then I got an email saying it was delayed even more because the item “wasn’t in stock.”
If something isn’t actually available, it shouldn’t show as in stock. This was a huge inconvenience — I’m completely out of contacts, and I only placed my order here because I needed them quickly.
Their idea of making it right was to “upgrade” me to express shipping, which makes no sense because that’s what I expected from the start. They’re not doing me a favor — they’re just trying to fix a mistake that never should’ve happened.
False advertising, slow processing, and poor communication. Definitely wouldn’t order from them again.
14 października 2025
Opinia niezależna
Odpowiedź od Contacts Express
We’re sorry this experience fell short of expectations. We’d like to take a closer look and see what happened. Please send us your order number or the email address associated with the order so we can review the details and follow up appropriately.
Easy to Order and Online Insurance Credit Provided!…
Easy to Order and Online Insurance Coverage Credit in the Purchaee Transaction Saving Me from Forgetting to Apply My Insurance Coverage.
4 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
I just started using my latest shipment…
I just started using my latest shipment and the prescription is not the last one I updated and ordered. I will contracting Customer Service.
27 września 2025
Odpowiedź od Contacts Express
We’re sorry the prescription in your latest shipment did not match the most recent update you expected. We understand how concerning that is when you are relying on the lenses for clear vision. We’re glad you reached out to our Customer Service team so we could review the order and work toward a resolution.
Very fast that why I always order whit…
Very fast that why I always order whit you guys
3 października 2025
Odpowiedź od Contacts Express
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with KITS. We really appreciate your support!
Odpowiedź od Contacts Express
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with KITS. We really appreciate your support!
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Odpowiedź od Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Awesome customer service
Had an issue with my order. It was fixed within minutes. Their customer service is top-notch. Definitely will continue to purchase contacts highly recommended company to deal with.
1 października 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Outstanding customer service
Outstanding customer service, great prices. My contacts were stuck in the mail strike so they sent another set of contacts - free. Great service.
23 września 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Delivered promptly.
30 września 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Easy to use website and prompt…
Easy to use website and prompt fulfillment of orders.
27 września 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
“Even though my first package was…
“Even though my first package was missed during delivery, customer service resolved it immediately and sent a replacement right away. I received it before I needed it — great recovery and support!”
30 września 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Excellent support service
A day after placing my order for contact lenses, the Canada Post announced a strike. I started to worry about if I could get what I ordered. The customer service I contacted redirected my order to another delivery service as quickly as possible. Thank you for your excellent work. Everything came in time and I could use my contact lenses to feel more confident on a very important exam.
29 września 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Worry free purchases
28 września 2025
Odpowiedź od Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
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