Great response from customer service sent my order after an error sent the wrong ones and sent me a no cost to me return label to return the wrong order. All via email. No issues with this... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed my last order with Contacts Express and then realized the shipping address was incorrect (the wrong city name was listed). I called customer service and they were great. Andrew put a hold on... Zobacz więcej
Reakcja na opinię
I needed to exchange a box of contact lenses and was certain this would not happen. Instead, Eve told me that it would be no problem at all and told me exactly how to do it! I'm so happy with her, and... Zobacz więcej
Reakcja na opinię
I was having difficulty with re-ordering my lenses. Because each eye has a different prescription, the "chat bot" was telling me to place 2 separate orders, however that meant that I was not eligible... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Dane kontaktowe
Stany Zjednoczone
- contactsexpress.ca
4,5
Doskonała
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fast and easy
8 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
The time of delivery was wonderful BUT
The time of delivery was wonderful! When I tried to print off the receipts, I wasn’t able. As I was leaving the country, I needed them before I left. I got the darn bot😡. No help at all I finally got in touch with the office and got the receipts the day before I left. That was not a good thing.
3 października 2025
Odpowiedź od Contacts Express
We’re glad to hear the delivery was quick, and we’re sorry getting your receipts was more difficult than it should have been. We understand how stressful that was with your trip approaching, especially when the automated support was not able to provide what you needed. We’re glad our team was ultimately able to get the receipts to you before you left, and we appreciate your feedback about the support experience.
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Contacts delivered on time as expected
27 września 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Bon service j’aimerais simplement avoir…
Bon service j’aimerais simplement avoir la possibilité d’avoir le site en francais
29 września 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
No communication
I was quite content with the ease of placing the order. Very smooth process. However it was the waiting. Almost 2 weeks passed before I heard any news or updates. I ended up contacting them to find out what was going on as this was very unusual, at least for me. I had never experienced delays this late before. Yes I realize my contact lens prescription is a special order but there was no communication whatsoever. When I finally contacted them, I was told that the company had a back order of my brand of contacts and that it should arrive at the end of the month. Enter in the factory of the actual delivery to me would be longer. I was not happy. I needed my contacts. If I had known of the delay beforehand, I would not have placed my order. But imagine my surprise when I asked to cancel my order that my order was shipped. I received them the next day. The contacts are fine. It's the lack of communication and the delay that I didn't like
18 października 2025
Odpowiedź od Contacts Express
We’re glad the ordering process was smooth and that the contacts ultimately arrived and worked well. We’re sorry, however, that you were left without updates for so long. We understand how frustrating it was to be told the lenses were backordered, only to then learn the order had already shipped when you asked to cancel. Clearer communication throughout the delay would have made a significant difference, and we appreciate you sharing that feedback.
Price was the most competitive
Price was the most competitive. Check out was simple and contact lenses were exactly as advertised and arrived within 2 business days! Highly recommend.
24 września 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Trusted Shop
I was a little worried it might be a fake shop.
Especially since the shipment tracking didn't work at all.
The item (sunglasses) actually arrived. It even took only a few days to get from Canada to Germany.
Trusted Shop.
16 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Vert satisfait!
16 października 2025
Odpowiedź od Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Odpowiedź od Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Odpowiedź od Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
I never received my order
I never received my order. I tried to contact. I was in able to speak to anyone
13 października 2025
Odpowiedź od Contacts Express
We’re sorry you did not receive your order and had difficulty reaching someone for help. We understand how frustrating it is to be left without your package or a clear response. We appreciate your feedback and regret that the support experience added to the frustration.
Odpowiedź od Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
great service
10 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Love the auto shipping
Love the auto shipping. Everything is seamless.
The delivery was not great as package left in unsecured entry to building. Just lucky a friend saw it and brought it in.
12 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Good prices and service
8 października 2025
Odpowiedź od Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
My go-to site for contacts!
Great customer service, fast shipping, and an overall amazing experience. I've been using Contacts Express since 2020 and I've always had a great experience with them.
8 października 2025
Odpowiedź od Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.