It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... Zobacz więcej
Reakcja na opinię
A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... Zobacz więcej
Reakcja na opinię
Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Column Radiators 4u is a dedicated UK supplier of high-quality, high-output multi-column radiators. Operating from our Kiln Road base in Portsmouth since 2002, our expert team helps homeowners, property developers, and trade installers choose the ideal heating solutions to bring both efficiency and style to any room. As a specialist online column radiator retailer, we offer an extensive selection of sizes, depths, and configurations. Whether you are looking to buy classic 2-column, 3-column, or high-capacity 4-column and 6-Column radiators, our range effortlessly bridges the gap between traditional charm and modern interior design. Our comprehensive collection features space-saving vertical column radiators perfect for narrow walls, classic horizontal styles for under-window installations, and a massive variety of stocked finishes including timeless gloss white, trendy anthracite grey, and contemporary raw steel. We make upgrading your home heating simple and cost-effective, offering free UK delivery on most standard off-the-shelf stock, next-day delivery options for urgent projects, and a brilliant range of matching radiator valves and pipe sleeves to complete the look. Explore our full range of high-performance heating online at www.columnradiators4u.co.uk, or speak directly to our Portsmouth-based specialists on 02394 216 216 for technical assistance with BTU heat loss calculations and sizing. We will always respond to any reviews within our 24 hour service level agreement. For our full catalogue of radiators see Radiators 4u, for Cast Iron Radiators see Cast Iron Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.
Dane kontaktowe
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Zjednoczone Królestwo
- 02394 216 216
- cs@radiators4u.co.uk
- columnradiators4u.co.uk
3,0
Średnia
186 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
Extremely helpful staff member with excellent product knowledge; guided us through the entire order with plenty of patience - highly recommended.
10 stycznia 2017
Opinia niezależna
Good products and Service
Easy to order. Delivery in two parcels confused me and meant waiting in all day for a small box of fittings! Otherwise lovely looking radiators and excellent help on phone when my plumber decided we needed some feet.
9 stycznia 2017
Opinia niezależna
Excellent service and competitive price.
Ordered on day delivered next and fitted day after. Great product.
15 grudnia 2016
Opinia niezależna
Column Radiator feet
Ordered column radiator cast feet and they arrived on time and were in great condition
8 grudnia 2016
Opinia niezależna
Poor customer service
I have no issues with the radiators, i have bought a few and no complaints. The issue i have is that they refused to refund/replace damaged radiator valves as i did not inform them of damage within 24 hrs. I didn't actually thoroughly inspect the items until i needed to use them. I have been in contact but they still refuse. I have more radiators to purchase and as a consequence of this poor service i will most likely look elsewhere.
6 grudnia 2016
Opinia niezależna
Odpowiedź od Column Radiators 4u
Thank you for your feedback is very important to us. All reviews are seen by our managing director, any issues investigated by customer services, then reported to our general manager.
We did receive an email from you on 05/12/16, explaining that you wanted to return the valves due to courier damage. We investigated this for you and could see that the items were delivered and signed for 15 days before, on 21/11/16.
As explained to you in our email conversation we ask all customers to report any damage within 24 hours, to enable us to resolve the challenge quickly for our customers and to log a claim with our courier.
We are not unreasonable and understand that customers may not call us within an exact 24 hours due to weekends and other commitments, but in this case it was 2 weeks after the delivery took place. The parcel was signed for as all OK and nothing was mentioned at time of delivery of any damage.
Again, thank you for your feedback & sorry for any inconvenience caused.
Customer Service Manager
Great radiator,shame about the valves
I bought a Cassius vertical radiator with ease after ringing up the store for some advice first about valves. It arrived the next day in pristine condition and looks great on my living room wall.
Unfortunately the valves reccommended do not fit the radiator, hence the title of the review.
24 listopada 2016
Opinia niezależna
Odpowiedź od Column Radiators 4u
Hello Pete
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Regarding your challenge with valves not fitting, I have tried to call you to discuss this and have left a voice-mail for you, as we would like to get this resolved and find out what could be causing this, as we have checked with the manufacturer and the valves that were ordered should fit the radiator.
If you could contact me on 0844 358 1992 and I will do all I can to fix this challenge.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
Buy radiators and valves.
Very help company and need to swap some values because I made a mistake and they sorted it very quick with no fuss. Really good company
16 listopada 2016
Opinia niezależna
Column radiator
Wanted a radiator in keeping with the house. This turned out to be , not only in keeping, but a lovely finish, also although small and compact, enough Btu,s to keep the room warm.
14 listopada 2016
Opinia niezależna
Very efficient delivery and excellent packaging
This is the third radiator I have ordered and all have been excellent
14 listopada 2016
Opinia niezależna
Fast efficient delivery but communication could have been better
Haven't had the radiators installed yet so can't comment on the product. Delivery was fast and staff were polite but communication could have been better. Was told I would get a call first thing in the morning to let me know whereabouts on their delivery run I was (so I could make sure I came home from work), but didn't hear anything. I called them in the afternoon and after a bit of chasing up was eventually told the radiators had been delivered already. Lucky my builders were there that day otherwise delivery wouldn't have been possible.
14 listopada 2016
Opinia niezależna
Odpowiedź od Column Radiators 4u
Hello Joanne
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Regarding the delivery challenges you experienced.
I have tried to call you to discuss this with you and have left voice-mails.
The delivery is something that is arranged directly with our manufacturers and their carriers, I apologise that you were promised a service that you did not receive.
Our vendor relations department will be discussing this with the manufacturer.
If you would like to discuss this further, please do call me on 0844 358 1992
Again, thank you for your feedback and apologies for the inconvenience caused.
Laura Hazzard
Customer Service Manager
Radiator
Brilliant service. From phone call to delivery.High quality product.
27 października 2016
Opinia niezależna
Great Service & Swift Delivery
Great service and swift delivery. 4 column rads delivered by pallet without any damage. Ends & sides well protected in polystyrene but face of rads is only covered in thick polythene so would be easy for damage to occur in transit.
17 października 2016
Opinia niezależna
Brilliant service
I have ordered several things from this company and I find their service flawless and their products are excellent value and good quality.
Yesterday I ordered a pair of valves at lunch time and they arrived this morning.
7 października 2016
Opinia niezależna
4 column radiator
Good quality product. Delivered on time. Would use again
29 września 2016
Opinia niezależna
all good
good quality radiator which arrived extremely well packaged
22 września 2016
Opinia niezależna
Online purchasing
Top class service and response with an excellent delivery service.
Would recommend to anyone.
22 września 2016
Opinia niezależna
GREAT SERVICE
15 września 2016
Opinia niezależna
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