Be very careful when buying from this company. Item titles and pictures are nothing like the actual product you receive. I ordered what was advertised as a sculpture based on a photo I sent. The examp... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Ho letto precedenti recensioni negative sul servizio offerto. Prodotto difforme da quanto evidenziato nel sito. La mia esperienza è ancora più negativa avendo ordinato e pagato qualcosa che non ho m... Zobacz więcej
I ordered a wooden plaque with a relief carving, but I received one with a standard engraving instead—not the relief I expected. I was really disappointed. But the service from a truly wonderful woma... Zobacz więcej
Re order number: 1857074024 Both personalised crystal candle holders arrived safe and undamaged today and the quality is excellent, very impressed with the speed of... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.
Dane kontaktowe
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China, 350117, Fuzhou, Chiny
- colorfulswanofficial@gmail.com
- colorfulswan.com
1,8
Słaba
184 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Goods never arrived.
10 października 2024
Opinia niezależna
Odpowiedź od Colorfulswan
4PX3001311124710CN= H01LFA0202289976 (tracking number)
Dear customer
Because of transportation issues Delivery failed, returned by the service provider, please wait for notification， there is a re-delivery service ，You can provide us with the correct address and contact number, and we will arrange re-delivery after the package is returned.
please contact our after-sales customer service:colorfulswanofficial@gmail.com
Looking forward to your reply
I previously wrote a review on these…
I previously wrote a review on these scammers. I just want to urge people to fight for their refund through PayPal. I finally got my money back. Open up a case against them, send all your photos and proof . These thieves will refuse you a refund even thought the product is cheaply made and faulty, however most people on these reviews said they gave up trying to get a refund.
DONT LET SCAMMERS LIKE THIS GET AWAY WITH IT. Anyone that has been refused a refund , go through PayPal and open up a case. You WILL get your money back.
1 października 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customer
we have refunded you the full amount according to your request. If you have any questions, please contact our after-sales customer service:colorfulswanofficial@gmail.com
Looking forward to your reply
the items picture quality was awful and…
the items picture quality was awful and the time it took to get shipped was unexeptional. very disipointed as this was a birthday present. it took 3 weeks to deliver, even when i paid extra to get i shipped in "5 days"
1 października 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always operated with integrity, with a customer-first attitude, answering customers' questions and giving every customer a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
load of cheap crap should of read…
load of cheap crap should of read reviews before ordering
5 października 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always operated with integrity, with a customer-first attitude, answering customers' questions and giving every customer a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Really beautiful colour and well kempt…
Really beautiful colour and well kempt in a box it reveals my face and the excitement of the cards
29 września 2024
Opinia niezależna
Odpowiedź od Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Sent the wrong size baseballs
Sent the wrong size baseballs. They did try to fix it by sending the correct size, but the fit still wasn’t very good and we had to wait a long time for the replacements.
28 lipca 2024
Opinia niezależna
Odpowiedź od Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I wish I could give zero stars
I wish I could give zero stars. I should have been more careful in researching the company prior to placing the order. The product received was not at all as advertised: not only was the actual product's style different than the advertised product, it was extremely low quality and assembly was required (a fact which was not disclosed prior to ordering). When I raised my concerns to the seller, they were argumentative and did not offer a remedy. I have escalated my complaint with both PayPal and my credit card company.
9 września 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always operated in good faith, with a customer-first attitude, answering customers' questions and giving every customer a satisfactory experience. We accept supervision from consumers. Regarding your product, we have checked that there is no production problem with the clock you received. Everything is in normal production status and the style is designed according to the product template. If you are not satisfied with our product, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
TERRIBLE company
TERRIBLE company!
After waiting for 3 weeks for my order it has turned up looking nothing like what was shown online. I had asked them to change it or to give me a refund but they will only offer $3 compensation for a £50 item! Absolute scam
12 sierpnia 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear Customers
We have always operated with integrity, with a customer-first attitude, answering customers' questions and giving every customer a satisfactory experience. We accept supervision from consumers. Regarding your product, we have checked that there are no production problems with the logo you received. Everything is in normal , and the text and product styles are made according to your requirements on the order page. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
If I could give no stars I would...this…
If I could give no stars I would...this is a scam...DO NOT ORDER ANYTHING FROM THEM!!! They will send a defective poor quality product & when you want to return they will offer you $5...SCAM FROM CHINA...DON'T DO IT!!!
24 maja 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Is a huge SCAM
Is a huge SCAM. You order something what is looking good quality and is arriving very late (is not true 5-7 days delivery) very poor quality and they lie that this is normal and the production of the product is alright. They are lieing and the policy of return is anather lie. Please do not buy from them.
1 maja 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear Customers
We have always operated with integrity, with a customer-first attitude, answering customers' questions and giving every customer a satisfactory experience. We accept supervision from consumers. Regarding your product, we have checked that there are no production problems with the logo you received. Everything is in normal , and the text and product styles are made according to your requirements on the order page. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Con!
Con!
Ordered an engraved glass. It arrived in several pieces (wrapped in cling film)
No evidence of any engraving.
4 maja 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Ordered a House Sign with Solar Light…
Ordered a House Sign with Solar Light…
Terrible Quality( if that word actually applies)
No Instructions
Light I assume is attached by a small strip of Velcro
Light does not work, and on off switch broken!
Cheap looking Plastic for sign , that looks nothing like advertised.
And packaging all crushed!
Reading otherreviews, I can’t be bothered to even trying to get my money back !!
It’s Nil points from me,
9 kwietnia 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
If I could give this website zero stars I would
If I could give this website zero stars I would. All images used are not the final product show so when you receive your order it's nothing like in the image on the website. I have been going back and fourth with issues and all I've been told is that there is nothing wrong with the item and there is nothing they can do to which they offered £3 compensation for a £60 order. I asked for a full refund and to send the item back but was constantly told there was nothing wrong with the item. The item I received was completely wonky, the text was straight on one side and all over the place on the other. The image was so poorly done you could barely tell what it was suppose to be. The whole sign was covered in glue and overall it looked cheap and tacky and nothing like the one shown on the website. DO NOT BUY FROM THIS COMPANY. They are scam artists with no care for their customers.
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Colorfulswan
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
One star as 0 is not possible
One star as 0 is not possible. Poor quality product. I asked them to change shipping address but they didn't. Sent to wrong place. Comms with the get answered promptly but not helpful in any way. Gmail email and bad reviews should have been a warning sign.
6 grudnia 2023
Opinia niezależna
DO NOT DO IT!!!
DO NOT DO IT!!!
This was a huge misrepresentation of a mirror LED lamp. It took three weeks to arrive with no emailed updates of progress. The sign was extremely small and looked like it was created for a dollhouse. The light does not work unless it is connected to a USB.
11 grudnia 2023
Opinia niezależna
I ordered the mirror light first of all…
I actually had to edit my review I ordered the mirror light it wasn't the size they advertised! Also for the people who said it came scratched it's a film covering peel it's actually great work I absolutely apologize to colorful swan for my first review
18 sierpnia 2023
Opinia niezależna
Odpowiedź od Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Avoid
I ordered a mirror led light. When it arrived it is not a mirror it is plastic which is covered in scratches! They strip with the lights on was placed on wonky too!
It was not cheap either. I have emailed for a refund. Would not recommend at all
- I have since been refunded in full via PayPal
8 czerwca 2023
Opinia niezależna
Leider muss ich einen Stern vergeben
Leider muss ich einen Stern vergeben. Absolute sch... Lieferung kommt nicht pünktlich an und ist auch nicht wirklich schön.
Auf Nachfrage bezüglich Rabatt würden mir 5 Euro geboten, dafür das der Artikel über 2 Wochen zu spät ankam. Bestellt besser wo anders
1 maja 2023
Opinia niezależna
Avoid this company
From their advert of the rose personalised clock hanging on a wall above a unit, I ordered this item for my daughter. Let's just say their photo must have been taken in a dolls house! The actual clock is quite small and the quality of the photos is awful, like photocopies printed straight onto the wood. Customer service are not interested, reckon there's nothing wrong with it! They look like they have some nice items, but BEWARE, I would never buy from them again and wish I'd checked the reviews first
22 marca 2023
Opinia niezależna
Don't buy the custom night lamp
Don't buy the custom night lamp, as the picture quality is shocking. Plain wood, but the picture shows you black. I payed £19 for delivery and £32 for the product and a school child can make better on a class project.
15 lutego 2023
Opinia niezależna
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