The Co-operative Bank Recenzje 

Very easy to achieve the reason i visited the branch for.

Call answered fairly promptly.
Staff were professional & helpful

It is very difficult to actually get to talk to anyone at the Co-Operative Bank. The phone lines are woefully under-manned and there are very few branches to access. Decisions are made on credit ratings with no -one actually able to overturn them and make a professional judgement.

We have been customers since 2001 and have regulalry deposited two professional monthly salaries. For the last 7 years, our monthly £1000 overdraft (sometimes dipped into, but largely there as a safety net) has been automatically cancelled when it has been 'up' for its annual review. It never is communicated to us with an explanation, and it has been incumbent on me to enter into a lengthy period of dispute with the bank (minumum six weeks) to ascertain why this action been taken. If I can get actually get through to speak to someine (see above), the answers vary from 'We don't have that information' to 'It's probably your credit rating'. Sending screen shots of our excellent credit rating with Experian and Equifax cuts no ice with Smile. I am then forced to escalate my repsonse to formal disputes and complaints, again with no reason continually being given for the overfdraft renewal refusal. I have never been able to speak to a senior manager to have a considered, personalalised conversation about this . The pattern ususually contiunues with me consistently challenging the decision, refusing to back down, and then there is a sudden volte face by the bank, overturning the refusal of an overdraft via e-mail. Again, no explanation is ever given about why we are now suddenly eligible again for an overdraft. It's all highly illogical, deeply frustrating and highly time consuming.

I strongly recommend banking at the Colchester branch of the Co-operative Bank. The staff are friendly, helpful and provide a great service.

My transactions were dealt with efficiently and sympathetically as I dithered at one point. So useful to have bank I can go into. I use the Internet but as I am elderly it takes me a long time and I just need help from a person. I get it from my bank.

I needed to transfer quite a lot of money and the Co-op was really helpful in making sure that this was all legitimate and not a scam. They were very supportive and made me feel confident in their ability to help me.

Change to a gstanding order dealt with quickly and satisfactorily, and in a very pleasant manner

I've been with the Coop Bank for literally years,and they have always helped me with anything that I need,answering questions,opening accounts,issues with cards,etc.

I visited the crewe branch. The lady was very helpful and friendly. Sadly the product on offer wasnt at a competiitve rate .

Simile app. Never any problems. Face recognition speeds things up and payment was a breeze just now.

Coop Business account - down last week for 4+ days, now it's down again! How are business owners supposed to trade with out a functioning bank! Already signed up to Monzo business and once I gain access to my money it will all be leaving coop never to return!

Need statement for mortgage renewal - called and told it would be with me 7 days.

Was sent the wrong statement.
Online msg to ask for correct statement and incorrect one generated again.
Called and was told to drive 2 hours to the nearest branch.

Complained.

Confirmed with Jackie on the phone that the correct statement exists but coop processes refuse to allow me to retrieve it digitally despite the incorrect ones being available digitally.

Somebody make it make sense.

Offered £75 compensation to cover the cost to take a half day off work, petrol and time to go to the branch to get the statement that they can't send/generate correctly for 2 weeks.

Oh and also not pick up my child from school.

Mean whilst, due to @cooperativebank
the interest rate is rising because I can't submit my application for my mortgage renewal.

2026 and can't send a digital copy of a statement that they said they have but will do it for statements that I don't need. Can't make this up.

7 days is up and Kay is suggesting that it could take up to 10 days and the reason why I can't see past statements is because I forgot my password and resetting details would prevent me seeing past statements.

I hold a co-operative bank business account, so have no opinion about their personal banking, which appears to be well-regarded. Recently, however, their business service went offline for a weekend to redesign their website. The website remained down for days afterwards, with only one perfunctory apology on the first day and no updates thereafter, It took me NINE DAYS and an hour on the phone to regain online access. Now, this morning I find that their website is again down. How anyone is meant to run a business with this bank is increasingly baffling, and I plan to move to a different bank asap.

Very quick reply to my enquiry. Easy to deal with.

I have always banked here and am very happy with the service.

Excellent bank, ethical approach, easy to use website.

I switched my business banking to Co-Op Bank after TSB suddenly decided (after 10 years) that they no longer wanted my business banking and savings accounts, and have been with them now for around 12 months.
All has been good until recently.
In the last month or 2, the online business banking (both the app and online) has been taken down several times for "maintenance" or to fix a problem, presumably caused by an update that hasn't worked properly.
Last time I had online payments I needed to make and couldn't log in or get a balance for about 3 days.
This morning I've gone to check the week's banking transactions and hey presto, it's unavailable again.
Interestingly, the "status page" says Personal Banking is FINE and everything is working, it's just the Business Banking.
Scheduled payments are not being sent either, so I guess it's lucky that I do not pay my staff on a Friday!

Come on Co-Op Bank, get your act together. Provide the level of service that we should be able to expect from you - one that works!

Easy to do transactions such as paying bills via the co-op Bank website. Clear presentation of account balances and transactions. Secure verification prior to making payments.

Accessible branch, helpful staff, no wait, job done