Club Med Recenzje 

We've skied with Club Med on a few occasions, therefore, our knowledge helped the booking process. However, we had a few questions before booking. Therefore, we decided we should ring ClubMed, but, despite ringing a few times, on the 3rd January, we failed to get through on each occasion and we were on hold for over 30 minutes on each call. In the end we booked without getting the information we needed. I rang, first thing this morning, and got through straight away but of course the offers would have gone by then.

I was told there were a lot of staff off on leave, but it would have been better to make sure when special offers were running that there were plenty of staff available to answer the calls.

I booked a skiing holiday for two people in Sept 2022 but we are now unable to travel and, according to ClubMed T&Cs, I first phoned them then e-mailed to cancel the holiday on 8th Nov 2022. The T&Cs say that the date of cancellation is taken as the date your e-mail is received by them and I received an automated acknowledgement of receipt the same day but I have not received documenatary confirmation of cancellation. Since then I have called multiple times (and either wait for 40 mins to be told the person answering can't do anything or call gets cut off) and corresponded with several different individuals who all say that they are very busy but will process the cancellation. On Christmas Day ClubMed took full payment for this cancelled holiday (nearly £4000) from my credit card without my permission, which according to FCA is not allowed. I have kept full documentation of all the e-mail correspondence and have made a claim for compensation from my credit card company (Amex) but the amount still features on my statement. I see now that I am by no means the only one to be swindled in this way. What can one do but take them to the small claims court? The only thing is never to book with ClubMed again - which is a shame because I had many good holidays with them in the past. Oh .... and remember to check TrustPilot before booking in future.

Can’t get in touch with them
I tried just at the opening hour and nobody answers
Very very poor service in London
I just had the last amount taken from my bank account without notice
Only for part of my group
Don t know what is happening for the rest ( I booked for everyone)
I used club med in France and what a difference
They are so helpfull

No communication or response to cancel service despite multiple attempts to reach the company

Sorted my problem

It was impossible to get through on the phone, I was cut off twice before anyone answered and simply told by an automated message that it was too busy. Nobody called me back to let me confirm the booking and pay the deposit and, as a result, we almost lost our booking having already booked the flights! There is no other way of contacting support as all the emails I received are ‘no reply’. When you consider I was trying only trying to pay, this is shocking.

Excellent customer service - when I finally got through after waiting 25 minutes.

Natalie was very helpful and sorted me out in no time😄

I was trying to order skis and boots on the website through my booking and it wouldn't let me pay. this also happened to all the other members of our party. I ended up having to fulfil the order via one of your very helpful staff - but what a waste of time. Even then they had to resend the link to pay as it expired in no time - why would it even expire! Frankly your website isn't up to standard, the consultant said we couldn't pay because we were booking so close to the trip! What difference would that make, if it accepted the order for skis and boots why wouldn't it accept any payment - simply giving an error message. it is not good enough that a company of your size and stature has such a rubbish website. Your consultant Van was extremely helpful; but it was all so unnecessary if your website had done what it is supposed to! Regard. Stephen

Website was not easy to use.
No information about transfer times.
No comprehensive summary of purchase before paying.
Illogical way of adding passengers when returning to site.

Had to terminate our Pragelato holiday early after ski accident. Ski binding did not release causing severe knee damage. We had to buy new return flights home ourselves. Since then cannot get through to the Customer Services team to claim refunds. ClubMed also charged me EUR 250 on arrival and has not returned this back.

Booking process was quite easy once you realise you can pick a specific airport like LHR. However after booking and paying the initial deposit, I logged in to my Club Med account to see that I needed to pay £1.00 by the end of the day. This must be a mistake? I paid again to get rid of the issue, but why did this happen?

Payment module crashed twice otherwise good website in terms of content

Customer support is not properly staffed, nor capable - they could not help:
- I had reserved an option online and wanted to use a previous credit (money held by Club Med for last 3 years due to cancellation at the start of COVID). The confirmation email said someone would reach out.... with no luck. Then I tried to call the support:
- had to wait for 90 minutes between various calls to finally get through to someone.
- unfortunately, the person immediately said that they were understaffed and that the people who could help me with the credit would not be available for 2 weeks and that they were the only one to help me.
- the person on the phone could not propose a solution, nor ensure that the option would be secured in the meantime.

Booking the holiday is easy and straightforward. However trying to get hold of the customer services thereafter is absolutely diabolical.
Where is the customer experience. I am a loyal returning ClubMed customer

Struggled to rent skis on the website. Called up and it was easily sorted over the phone.

The website booking was a nightmare and after so many frustrating attempts we revert to call the day after... They could not find the deposit made and it took time to do so.... Just not easy but looking forward to go to Cancun as everyone mentions how nice of a resort it is

Les Arcs Extreme (2k mtrs) - Ski Resort

Pre-arrival - On phone customer service was good
Resort Quality - Fine although aged and in need of refurbishment
Ski in/out - Really not great and a proper trek to get on the slopes
Reception - Mostly poor and disorganised (bar one lady called Julia I believe). On first week of the season which is least busy, missed expectations throughout the stay. On arrival did not explain necessary steps for signing for ski lessons, use of the bands (first time guest), layout activities, timetables... During stay my room was not cleaned one day with not replacement of towels and after raising the issue from reception a first time asking for fresh towels was told they did not keep any behind the desk and could not do anything for a while, nothing was done and had to follow up in afternoon with different staff which actioned the issue. Departure was pretty bad, no handle on who was leaving, their luggage, or with what transport company and at what time (staff where running around frustrated and clearly with little handle on situation). Had to flag our transfer was running late and even then staff at reception weren't sure whether to call the driver or which one was the relevant one.
Ski lessons - Great, fully integrated with ESF. Lots of good tips
Height / Location - Good, can get to Arc 1950 which is little village by either bus (free), pedestrian cabin (free) or skiing down the slope which is really nice. Also some small spots to discover at Arc 2000. Decent height to have good level of snow
Snow - Good
Food & Beverages - Great, from classics like raclette and fondue to more unusual and diverse dishes. Bar staff where accommodating and there were snacks nearby throughout the stay
Wifi / TV - Terrible, you have to pay extra to get decent wifi which was not flagged upfront and is pretty cheap considering the cost of the "all-inclusive" package. TV in bedrooms where not working for most of the stay.
Overall - Would go back but only if getting a good discounted deal. Not worth full price.
Staff - Good, mostly very friendly smiling and upbeat

The booking for my ski holiday was fast and efficient.