Club Med Recenzje 

Friendly associate, easy communication and had everything done quickly

Great holiday, good, mostly great activities. As it should be for premium product. But if there’s a need to contact customer service - it is non existent. Had a problem with our Oct holiday and can’t speak to anyone. Have sent multiple messages. Been told ‘it’s with the insurers, customer services can’t help’ without any call, questions, discussion or explanation. It was our third holiday with them. I’ve been waiting nearly 2 months for any meaningful reply.

You do wait quite a long time to have your call answered, sometimes it actually cuts out entirely and you have to ring again. Also the Muzak keeps breaking up which isn’t pleasant on the ear. When you get through the staff are great.

I was given a quote on line, and when I tried to retrieve that quote, I was charged considerably more.
I eventually booked with an advisor called Kat, who was very helpful. I was booking a holiday for 8 people for all of whom I am paying however three different invoices were produced, , which is very confusing. It also means points are divided to three numbers rather than just to me. I don't find your booking system at all satisfactory, though I love the holidays!!!

Mina has been incredibly helpful and understanding.

Extremely long waiting time. Over 30’

User friendly. We know immediately the availability of rooms at specific dates

Incredibly difficult to speak with customer service, get a consistent message and price.
If I hadn’t been to several Club Meds throughout my life, then I would have given up and gone somewhere else.
While Club Med is convenient when you’re there, it is a lot of money and really needs to improve their website and customer service stat!

I have been on hold for 23 minutes, 18 minutes and 5 minutes after paying over 6k pounds with one simple question. I’ve also been on two trips in the past. I need a way to speak to someone. It can be by appointment but it can’t take up over an hour of my day trying to get someone on the phone. Please contact me. +447875964303

The customer service on the phone was truly appalling, telling us that there was a decent possibility that our kids (3 and 5 years old) might be in a different building than us, and we would not know until the day of arrival. Not for a second finding this strange. Surreal.

The procedure for booking a skiing holiday is too complicated:
I tried to book a week skiing for me and my partner, sharing a room under the same contract; this was not possible; the booking was done under 2 separate contracts. It had taken 5 phone calls.
For many years my partner and I took all our Club Med holidays together; nevertheless, my partner status is SILVER and mine Turquoise.

Very helpful and friendly sales representative.

Everything was fine with the exception of wanting to add snowboard carriage to my trip hardly an unusual request for a snowboard trip. I was told I would have to do direct with BA

BA website won’t let me add it without a phone call because flight was booked by club med rather than me. Very frustrated!!

It’s better than it’s used to be but it’s still a fairly unpleasant experience to book a holiday with you.
Comparing resorts items still difficult and overall it takes too long.

Don't ever book with these. Don't return calls. Get cut off and they then don't call you back. Email takes 14 days to respond (with a generic reply). Shockingly difficult to deal with and most certainly won't use them again. Always trying to make extra money for situations that don't cost. Never dealt with anyone worse (and spent £15,700)

Having spent ages getting a credit sorted out on my account I tried to book a holiday to use it and the agent I dealt with was not able to do this. She referred it to Customer Service and said they would get back to me. Nobody did so I rang again in order not to lose an option and again the agent was powerless. I paid the balance not covered by the credit but am still awaiting a final confirmation. My experience is that Club Med central admin is nowhere near the standards of service at the clubs themselves.

Process was easy. Choices very good.

I have asked them to review room allocation and prices as they put us 2 rooms both rooms are for a family with two bedrooms each. Our son who is 19 will stay in a room with two bedrooms and pay additional supplement of £800. But all three of us could stay together in a two bedroom room and not pay the supplement. Also Club Med would be able to sell the other room to another family. But system don’t allow!!! Very wrong.

I had a lot of technical difficulties with the site but eventually the booking went through. I would respectfully request that you allow customers from the Republic of Ireland to book via your French site in euro. Ireland is in the EU and uses the euro, so being redirected to the UK site to pay in sterling is not appropriate. Many thanks!

Kat was really helpful - she is an asset to your team. She sent me everything via email and the payment process was very simple.

When I emailed other staff asking about specific activities and kids club programs it would be nice to have a proper reply instead of being directed to the website as that is always the first place people look!