Club Med Recenzje 

We have not received information about paid for flights and transfers. Communications very poor.

Have always found club med easy to book with. Friendly and helpful when contacted. Holiday has always been what t says on the tin

Took over a month to accept that I had paid by credit card. Gave me £2 in compensation.

Impossible to speak to someone in person.
Wanted to pay the holiday I had reserved by credit card over the phone and after chasing for 10 days no one called back.

ZERO STARS. WORST CUSTOMER SERVICE IF YOU WANT TO MAKE ANY CHANGES. EXTREMELY SLOW TO RESPOND AND NOT HELPFUL AT ALL. NOT HAPPY.

CLUB MED ("CM") DID NOT BOOK OUR TOUR, SO THEY INCURRED ZERO COSTS. NOT REASONABLE THAT THEY WOULD KEEP OUR MONEY (OVER AUD$800). WE SPOKE TO THE EXCURSIONS DESK AND RECEPTION SO MANY TIMES WHILST WE WERE IN BALI AND ALSO TO OUR TRAVEL AGENT IN AUSTRALIA TO FOLLOW UP IF WE COULD DEFER THE EXCURSION, GET A CREDIT OR USE IT ELSEWHERE IN THE RESORT AS WE WERE THERE UNTIL 5 JANUARY 2023 AND DESPITE ALMOST DAILY CORRESPONDENCES NO ONE POINTED OUT TERMS AND CONDITIONS UNTIL 2 WEEKS LATER WHEN WE WERE BACK HOME IN AUSTRALIA.

CM BALI REFUSED TO HANDLE ANY EXPERIENCE CHANGES AT RECEPTION CLAIMING THEY MUST BE IN AN EMAIL FROM YOUR TRAVEL AGENT. WE GOT THAT AND STILL THEY REJECTED OUR REQUEST. MONEY HUNGRY MOB. THEY DO NOT CARE ABOUT YOUR EXPERIENCE AT ALL. COMPLETELY INCOMPETENT AND UNACCEPTABLE HANDLING.

We arrived at CM Bali on 31/12/22 9pm and our kids were adamant that after 2 weeks of adventuring through Vietnam they were exhausted and did not want do another day trip anywhere. We received a $300 Club Med voucher which could be used on any on-demand experiences (spa, excursions, etc) as we had prepaid before a certain date. We prebooked the West Nusa Penida excursion but found out on arrival at CM Bali that it is a full day trip on a very long and bumpy bus ride so I went to the Excursions Desk the next morning (1 January 2023) to enquire if we could defer or get a credit for our prepaid excursion (or least the $515.28 we paid). The Excursions Desk said that they didn't have any booking for us so directed us to Reception.

At Reception I explained our situation with Cacik as the excursion wasn't booked yet. Cacik advised that they can't do credits at Reception but that I could request that the excursion amount be transferred to spa credits, etc if it was emailed and communicated directly by my travel agent in Australia to CM Bali.

2 January: Renae said "I have been in contact with CM - They advised that they are unfortunately unable to transfer any funds/ credits to a new reservation without the written approval from the resort / reception directly. Is there any chance you are able to get one of the club med representatives at the resort to send me an email confirming/ declaring the funds can be transferrable to a new reservation?"

2 January: I showed Cacik Renae’s email and then called Renae in Australia from Bali so we could all work together on getting exactly what CM needed to transfer my prepaid excursion funds to a travel credit or use it elsewhere at CM Bali before we leave on 5 January 2023. Cacik put me onto Maria (Welcome and Service Supervisor) who said that she just needs to email my travel agent an email confirming that my family never took the excursion.

Email from Maria on 3 January: "Dear all, Please find attached confirmation from our excursion office, that Sutton family haven't used the excursion "West Nusa Penida".

4 January: Renae emailed: “I have been in contact with CM - I am just currently awaiting their confirmation as they mentioned they are needing to escalate this with their management. I should receive an update from them before end of day today.” I responded "Thanks. Let me know how you go or if there is anything I can do from my end. As the CM Boxing Day special finishes tomorrow and we are pretty much flying the whole day, we don't want to miss out but Hubby doesn't want to go ahead and book until we hear back re the CM Bali travel credit“.

Renae wrote on 11 January: “Hey Olivia! I have contacted CM and they have advised the below:
Their customer relations department advised that as per T&Cs, they would be unable to honour a credit and the amount paid for the on demand experience would be non-refundable.” I called Club Med Customer Sales on 12 January and spoke with Lauren (they don't have a Customer Relations phone number, just an email). Lauren responded on 17 Jan she had spoken with CM Head Office who repeated the above response.

Needing to change the details of a booking, I had to call more times than I can remember over a period of two weeks to get a response, each time waiting for a minimum of 17 minutes, average time over 30 minutes. I emailed all ClubMed addresses only to receive automated replies that my query would be dealt with within 4-6 days. Twice I was promised that a manager would call me by return, which never happened. Twice I was waiting for over 40 minutes for a call to be answered only for the call to then be dropped. I cannot emphasise enough how stressful it has been to try and make contact with ClubMed, not to mention the time I have lost waiting on hold on the phone. They finally made contact with me 2 days before my departure date. JUST NOT ACCEPTABLE. My family have been on several ClubMed holidays but following this experience I will be unlikely to do so again.

Very well organised, specially for skiing with kids. Friendly staff, going the extra mile to make sure guests are satisfied and have a great time. A lot of fun activities for everyone. Relaxed atmosphere for an easy family holiday !

Huge waiting times on the phone. Five calls of more than half an hour to get through without being cut off. Credit from another holiday impossible to access from the Club Med finance system. Promises to email me and call me back not kept. Shabby for such an expensive company. Get more staff and train them.

I have been emailing regularly for a refund for a pre booked massage during the holiday which I was unable to attend due to getting food poisoning from the resort. This was in September and I am still awaiting my refund despite many emails.
I feel I am now being ignored by them. I just want a response to my complaint and my refund.

Easy to negotiate the website and book a holiday.

I tried to get in touch with Club Med UK to discuss a change to the booking and pay the balance but every time I called the waiting time was 30 minutes. On one occasion I held on for 30 minutes and then got a message saying no one was available to speak to and I needed to call back later.
When I did finally get to speak to someone they told me they would look into the changes I needed and get back to me 'in the next half hour'. One week later I still hadn't heard back from Club Med so I had to call them again and endure the 30 minute wait time to speak to someone.

Their website is so easy to use especially when you are rebooking the same resort.

Your sales rep (Kat) was extremely helpful. Found far better flights to/ from LGW than we had thought might be available.

Would not recommend , after sales service is beyond terrible. I have been trying to get through to
Use my credit on my holiday it is now 3 weeks , you are kept holding and then told your call cannot be taken 😡

The response to our query was quicker than we anticipated. The assistant was very pleasant and dealt with our query very efficiently.

We booked and paid a deposit for a ski trip to Grand Massif in France on 29 November 2022 for travel inApril 2023. Soon after we got news that a close family member is seriously ill and we were not going to be able to make the trip. I have been trying repeatedly to contact Clubmed for over 20 times but cannot get through to the call centre despite holding on the line for 45mins at a time. I have also emailed to request a refund as it was more than 90 days before our trip and have still not had a response. Today there was a deduction off my account despite requesting a refund.

The service is awful! Please can someone from Clubmed address this or I will be taking legal action.

I could not book online and was referred to a call manager that took 25 mins to get to. She could not get all my details of my booking, was obviously working from home with the noise in the background but she was pleasant and helpful. It previously took me hours to try to book the trip online and I almost gave up.
I should be able to talk to a call manager within 5 minutes for the prices I paid. I was sent 3 different invoices. The site gives no indication when sales will end. I was not given the option of a paying a deposit. I made all these comments to club med a day ago and have received no reply.
I hope my holiday is worth the money.

The whole experience was fantastic. Our children, Molly aged 7 and Elizabeth aged 5 had the best holiday they ever had. Especial thanks to Margeaux from the mini club who was lovely and our children adored her. Thanks to Olivier from ESF from David.

Still no refund… or even a date given for the refund.
ClubMed…. WHEN will I be receiving my refund for the holiday YOU cancelled?