Club Med Recenzje 

£220 to change a holiday by two dates when they had the space. The quote for the new room came in cheaper than the original booking.

I’ve read reviews about their admin being horrendous, just more evident when you pay almost a 10% premium for the change of dates on a booking.

This organisation is completely out of tune with the market and has left a bad taste even before the holiday has started.

Skied club med March . Hotel was cold and spa working part time with jacuzzis turned off . Therefore sauna full when they did turn it on and couldn’t use spa all day. Management said directive to cut heating bills to save the planet ! I paid for 4/5 star vacation not to be cold to save their pocket rather than the planet! More corporate greed jumping on the political wagon to suit their own needs!

Stayed in Alpe D'Huez over Christmas. Considering the price you expect something special.

Food is average at best although restaurant staff were wonderful.

They were clearly completely understaffed.

Mini Club was appalling. Losing track of kids and kids missing ski lessons etc. I'm sorry but there can be no excuse for putting customers kids at risk.

I complained to the Chef de village and he told me they struggled finding staff and so had to take whatever they could get.

I was offered vouchers as compensation. I don't trust Club Med with my family so there is no way I'll be back.

Look elsewhere if you are expecting any degree of quality and a good level of childcare.

Terrible customer service. They will only respond (very slowly!) by email. I’ve been out of pocket by £1000 since Feb due to their mistake and they are now just ignoring me. If anything goes wrong, don’t expect any help at all.

I booked a skiing holiday on 2nd Sept 2022 paying the advance (booking reference 194304108). It was for Les Arcs starting on Jan 8th 2023. A week after I booked, I wanted to change it. But I could never get through to anyone on their phone lines. Their website was broken. Frustrated I tried emailing them on one of their email address given in the website. There was no response. I gave up contacting them, and decided I was not going to travel with such an awful company.

Jan 8th comes and goes. There was a total silence on their part.

Out of the blue on April 7th 2023, I get an email from them saying I owe them money for the skiing holiday I went to TIGNES (quoting reference number as 194304108-TIGNES). Not only did they not respond to phone calls, emails, they got the scheduled destination wrong. And they didn't even realize that I didn't go! They demanded full payment!!!!

I replied explaining that I didn't even go. Then there was silence for nearly a month.

Today I got a phone call from a French number threatening me that they will send debt collectors to extract the money if I don't pay up the cancellation fee!

Their back office is dysfunctional! They have no clue who booked, who went and where the went to.

Avoid them at all costs! All you will be left with is unnecessary stress, not the happy holiday you hoped.

My family and I recently stayed at DA BALAIA in April 2023.
There was a mix-up with our booking and the reception staff were extremely unhelpful to the point of rudeness. We thought we had booked a suite with 2 bedrooms but we had actually booked 2 separate rooms. No help was offered to us beyond “You should have double checked your confirmation email”. Our good faith in the Club Med booking process and the helpfulness of the staff was ruined.

One staff member was especially dismissive of us and we were left feeling that no one cared about our predicament. A simple apology and an empathetic attitude, perhaps even a small goodwill gesture, would have made a world of difference. It would appear that the staff lacked basic customer service training.

When we arrived at the resort, the staff who received us failed to provide much of the required information, we were unable to take the opportunity to sign up for the Petit Club for our 3-year-old son and could not attend the information meeting/orientation either, as we weren't made aware that these events were available. As a result, our son was denied entry to the Petit Club to enjoy the childcare service.

On Friday 14th April, I woke up during the night feeling nauseous and having stomach pains. I had diarrhoea and was sick a few times throughout the whole day due to food poisoning. I had dined and drank exclusively at their restaurant and bars, in fact, I had not even left the resort at that point. I can only conclude that I had unhygienic or improperly prepared food/drink at their resort.

On Saturday the 15th, we managed to get on an excursion tour, which was a boat trip around the coastal caves. A taxi dropped us off at a beach without being told what to do next and to whom to talk. The excursion group of us strangers just stood there, feeling lost. In the end, the taxi driver that had dropped us off advised us where we might find this boat trip. The boat company then made us wait in the scorching sun for over half an hour at the hottest time of the day before the boat trip eventually began. Our 3-year-old son almost got heatstroke.

The resort itself was barely looked after, with litter scattered across public areas and maintenance issues abound; we found peeling paint across most areas, one of our rooms had a toilet that was constantly running and kept us awake, the balcony door would not stay closed unless locked, our TV was wonky on the wall, the shower in our other room was so poor as to be unusable.

The standards of housekeeping were sorely lacking, with many of the basics, such as bottled drinking water, not replenished on a daily basis. The quality of the towels was appalling - comparable to sandpaper. On our final day, we returned from breakfast at 09:00, prior to the 10:00 checkout, to find the housekeeping team servicing our room ready for the next guests, their luggage was already waiting outside the room. We felt as though we were treated as unwelcome visitors rather than paying guests.

The final morning’s terrible display of customer disservice was indicative of our experience as a whole; poorly managed and trained staff with callous attitudes, treating paying customers as nothing more than an irritant to be dismissed as soon as possible to make room for the next unfortunate souls. What should have been an enjoyable and memorable first family holiday has been a borderline traumatic experience with two medical issues as a direct result of poor management. Misinformation and a lack of care throughout our stay have made us reconsider our plans to visit Club Med resorts in the future.

The worse part is, we made a formal complaint right after we came back and still, as of today, we haven't received any reply from them. We are being completely ignored and dismissed yet again, just like how we were treated at the resort. I can only conclude that they failed to fulfill their obligation of "send a full reply to your complaint within 28 days" as claimed on their website, and they don't care about anything other than taking money from customers.

So, save your money and go somewhere else, avoid Club Med as much as you can if you don't want to spend a fortune and be disappointed in the end.

My flight for a ski trip last year was massively delayed. We were entitled to compensation from the airline and as it was book via ClubMed, they were responsible for this. They refused to help, which has made the process of reclaiming directly from the airline even more arduous.
In addition, the delay meant we had issues with our transfer to the hotel and eventually arrived too late to collect our skis and missed a morning of skiing the next day as a result. Eventually, ClubMed offered some compensation but then never paid it!
Absolutely the worst travel company ever to try and contact and get a response from, by phone or email. They really let down the resort staff who for the most part are great at what they do.

Our ski holiday was cancelled 13 days before we were due to leave by club med and we are still waiting for a refund. Customer service have been very unhelpful. Promised refund is in process but 4 weeks later we still do not have a refund.

Terrible customer service ! Club med made a mistake with the timing of our ski pass - which they admitted at the time after leaving us stranded on the mountain with a 6 year old child who can’t ski well! It meant we couldn’t ski at all for our last day and ruined that day of our holiday. They agreed to give us a refund for that day of our ski pass but said they had to email to confirm - we have since heard nothing!! I phoned the club med customer service line and an extremely unhelpful person called Marie said she couldn’t do anything as it was a hotel issue (even though we paid our money and had a contract with club med). She told me to put my complaint in writing but didn’t give me an email address and refused to put me through to her manager! So we lost an entire day skiing and had a crap day due to club med and yet they are not refunded us or doing anything about it! Terrible service - beware!

I have been waiting for three months for club med to refund my fate from Grenoble airport to ski resort . Their transport did not arrive and after waiting three hrs I was obliged to pay for my own transfer as I was with elderly parents and a child with type i diabetes . Holiday ruined . Never ever book a club med they are a disgrace and obviously cannot afford a 300 euro refund . Beware never use them

Want to make a simple alteration to the booking and have been on hold for over 50 minutes 😤. Not acceptable

If you're having to amend an existing booking from the UK, be sure to arm yourself with a lot of patience. We are 15 days into a simple amendment request which still hasn't been actioned. 30 mn+ holding times, Groundhog Day when you do get through and still no progress. Clearly their system isn't working. Am not surprised their revenues are dipping. Maybe try booking via France, apparently they are a lot more effective.

Booking agent forgot to add in ski and boot hire so I had to pay 20% extra onsite.
Reception staff didn’t know where our room was.
Told to register for group lessons at 7.15am when arriving at 1am after travelling for 24hours.
Heating was broken and had to be fixed the next day.
Smoke alarm started chirping at 3am on the second night as the battery had run out!
After 45 mins and 3 phone calls was told nothing can be done as security can’t enter a guests room (was told the next day they can).
I asked for something to stand on so I could remove it myself.
After waiting another 15mins I stood on a wardrobe drawer and took it off the ceiling.
It was a sealed unit and was still chirping so I took it to reception.
On the way I met security in the corridor with a bar stool!
He was going to stand at my room door and watch me climb onto a bar stool to remove a smoke alarm!!!
Complaint in resort resulted in a credit offered on my next holiday - with a deadline to take it by February 24!! Hotel had no autonomy to compensate.
Nothing was resolved in resort and they suggested I follow up when back.
I have complained twice, now back in the UK but received no response.
Everyone commented on the amount of chipped crockery in the restaurant. This isn’t just a small chip here and there. It’s extremely chipped items, at every food station.
We returned 3 served cracked glasses during our stay of a week.

Never going with ClubMed again. My experience has been totally ruined.

Why is it that ClubMed responds to the good reviews and not the bad ones? Not only they don’t respond to the bad reviews, they don’t respond to emails, calls or even letters when requesting a refund.

Returned from Alpe d’Huez where the hotel told me i could request a refund for prebooked massages that i couldn’t take due to a skiing accident - which amounts to around £600. Well, it’s impossible. No one replies to emails or calls, ever. Period.

I will never book with them again and I advise anyone considering booking with them, because they make skiing easier with kids, not to bother. Just dont! You can do it without ClubMed.

Complained about a holiday in Jan, received an email stating they would reply in 28 days. Still no reply so called and waited for an hour to speak to someone. They looked up my info and said they would get back to me that day. Still no reply. Why acknowledge a complaint and state a reply in 28 days if not able to commit. 2 months and still no contact. I will be logging complaint with ABTA. terrible customer service and terrible holiday experience.

First of all, the ClubMed La Rosiere hotel itself was fantastic, it's just everything else to do with the company that is shocking.
We paid the premium, received 1 email about the holiday that had incorrect airport terminal details, the flight changed times and we weren't informed but the real kicker. Was we were informed and provided documentation by them that passport validity was to have at least 6 months left on your passport, which my wife had 9, and she was turned away AT THE BOARDING GATE and told her passport was not valid and should couldn't travel.
Since Brexit, the law has changed and in fact my wife's passport wasn't valid, but ClubMeds advise had stated it was so trusting them completely screwed us over and I ended up having to take 2 children who had never skiied before on my own with my wife missing out entirely on the holiday. There was another family in the same situation at the gate also with the husband being left behind.
When I put in a complaint to club med I had to chase them constantly for a response and when it finally came after 3 weeks, it basically said, "We're sorry this happened but won't be offering any compensation to you" and ended the email.
I'd half expect this if I'd booked with a really cheap company but not at the cost we paid.
I would reiterate, the hotel was incredible, but the company as a whole that runs the booking and customer service is shocking and uncaring and I would massively avoid them.

Club Med failed to return (within the advised 14 days for process) an agreed refund of circa £10k. Operators end calls while discussing the matter, and decline invitations to call back and explain. Why would anyone want to book with them?

Had the most awful holiday at ClubMed Karamina in Sicily, having been a customer of ClubMed for over 30 years this was beyond disappointing. No one at the airport to collect us as midnight, food dreadful (pizzas and burgers every day!), GOs totally uninterested and chef de village invisible. Furthermore am still owed a refund from September, keep being assured this money will be credited to my cc but never is, what used to be a fantastic organisation has deteriorated to a pitifully awful one!

Confusion on arrival at airport as we didn't to be on the passenger manifest which resulted in a taxi for 2 which was great. Check in below Club meds usual high standard. The room was clean and in good order and cleaned very well every day. The hotel appeared to be full which resulted in chaos at the restaurant ie unable to find a table, tables not cleared, an apparent shortage of coffee cups which led to people using a too small paper cup that then overflowed causing the coffee machines to shut down. Managers doing the meet and greet outside the restaurant should have been rolling up their sleeves and clearing plates! Queues at the food stations were a norm and at the grill the man was under pressure and not cooking the fish or chicken sufficiently. It was good to have our great skis to be in our locker but the ski room was too small for the amount of people wanting to use it. We enjoyed the atmosphere in the bar and the entertainment and were served well by the bar staff. At departure check out was easy but we didn't appear on the manifest again so had to squeeze into a bus with a big party. We love Club Med and always promote you to our friends. I am glad that none came with us this time as we were generally disappointed with the hotel. Ski in and out was great as was the ski school although they didn't do a ski "test" on the first morning resulting in people being in groups that were above their ability. Read previous trip advisor reports that echo our disappointments. We would be had pushed to visit this hotel again and our confidence in Club Med has been knocked and don't know if we will use you again.

Firstly, they booked the wrong dates on the phone. Chased several times for email confirmation of the right dates (after spending an hour on the phone) to find the reason they were not arriving was the email address box on their system was blank! Today, I have phoned 4 times, been cut off twice, promises of calls back not happened. Looking at my phone - 2 hours 10 minutes holding over the 4 calls and I still don't know if I have the accommodation on the right dates in the Seychelles even though I have spent money on flights! Feels to me like this company is out of control. Staff clearly poorly trained and under a lot of pressure.