Club Med Recenzje 

Staff excellent customer service and skills.
Always helpful and professional.
They are prompt to response and reliable.

We stayed at Palmiye in September and thought it was fantastic. Excellent site, food, accommodation and amenities. We are planning to return in 2024.

Staff. Very friendly
Food outstanding
GM approachable
Cleaning staff 100%

All the staff were very friendly and so helpful! The GM was super involved too!

It's not the fault of Club Med that Storm Daniel came along, but, with 4 days of exceptionally heavy rain and storms, the holiday was a washout.
Everything was affected- rain came sideways into the restaurant and bar. The Organising team could have organised a lot more engagement and entertainment under cover (even quizzes or group activities would have been welcomed). There were minimal exercise classes, and when a large number arrived for a Zumba class, no instructor arrived.
We were told afterwards that it was "complicated" (In French), but nobody apologised, and Head of Sport and Entertainment was dishonest.
All guests were depressed and disappointed, and we thought the organising team could have done more to lift spirits.
I would like, however, to compliment the restaurant and catering staff for doing their best in a very difficult situation.

Club Med Punta Cana.

Out of 10 Days stay, only had internet in the room for 3 days. (Some people do have to work on their holidays)

TV was broken, replaced after 4 days of complaining

Mini bar unplugged and empty.

Very rough bottom of the main pool with pieces coming off made my 5 year old daughter’s feet bleed on day two, forcing us to buy an overpriced cheap plastic pair of swimming shoes at their boutique shop.

Restaurant served us hotdog on a flaming hot plate, burning my daughter’s fingers

Pool water chemicals stained for good every piece of swimwear we had.

My little one had an ear infection and we ended up spending 200 dollars with the club doctors and medicine. ( make your kids wear ear plugs at the main pool) again.. maybe the chemicals)

No pool service

Rude staff, specially the towels hut keepers.

All inclusive drinks were knock offs of original staff for example you’ll see a bottle of jack Daniel's with the same shape and label but with another name. Guaranteed headache.

Omelette station guy at the main restaurant starved almost raw eggs, had food poisoning and cost me 4 days of my stay.. in the room with no WiFi or TV.

We spoke with a manager and stated all of the above, they were very apologetic and offered…….. a late checkout.

Later another manager got in touch via text saying we would get some refund and they’d send an email with a link. This was back in October, it is now December and still nothing.. instead, we get daily junk emails with including this one to leave a review.

There you have it then.

We stayed at ClubMed Atlantique in France. Worse ClubMed experience in our 15 years with the company. Very disappointed, not sure we will consider ClubMed ever again.

Fantastic stay. The entire team was helpful, resourceful, and friendly, making our holiday a pleasure. The food was fantastic and a good varied choice of options. The rooms were large and well-designed. The location was a dream, close enough to the beach for that experience and close enough to the mountain for that experience.

Multiple conferences were being held at Opio concurrently during our stay despite being reassured by the booking agent that there were not. One night we had loud partying in the nextdoor bedroom till 3am. In the main pool the conference members were loud, singing and dominated the pool on multiple occasions, so people preferred the zen pool which is quite small so was often at overcapacity. In the restaurant there were, on several occasions, jostling and yelling conference members, e.g. a group of conference members from a tech company shouting and crowding the drinks areas. It felt like we were at a work event not on holiday. On the upside the food was really very good, the rooms very pleasant, the golf restaurant exceptional and the olive grove absolutely beautiful. However I would not go back to this resort. We have regularly been on club med holidays since 2007 but this experience has really put us off.

I found the Club Med, Cancun experience, very relaxing and the staff very attentive. The quality of the food and drink its presentation and service was a very high calibre. The staff were friendly, helpful, and insured our vacation was perfect.

Our flights were cancelled by Club Med and not by the airline and no compensation given.

Amazing service both from customer services and at resort. Can not fault

Over recent years we have booked our ski holidays independently, ie flights, transfers and hotels. This year we thought that we would take all the hassle out of things and treat the family to a luxury package SKi holiday with ClubMed 15-22/December at a cost of over £8k for 2 adults and 2 children.we were booking a package ski holiday we correctly expected Club Med to behave like other ski tour operators (eg Ingham etc) who sort the flights, transfers and hotel accomodation. (We are staying at their hotel in Alpe d’Huez). Unfortunately our experience so far is proving an enormous headache! Despite this being a package SKI holiday, ClubMed didn’t engage with us regarding baggage and automatically booked 4x23kg hold bags with EasyJet. Although this is a ski holiday (a clue in the title!) they refused to book our skis on the flight. When we contacted their customer service centre they simply told us (despite booking the package holiday with ClubMed!) that we should contact the airline ourselves and pay £148 extra to change two of the 23kg hold bags (that we didn’t want in the first place! ) for 2 ski bags.
Our experience of the ClubMed customer service and booking team (for this supposedly luxury package holiday!) has been terrible. Not only have they booked 4 hold bags that we never wanted at an additional cost of £35.74 per bag each way (totalling £285.92!), but they refuse to assist with dealing with THEIR flight operator (EasyJet) to sort our holiday baggage needs. As the easyJet booking was made by ClubMed (the agent) we (the ClubMed customer) can’t do this directly with easyJet.
So far the experience of dealing with ClubMed has been dreadful and it is unlikely I will ever book with them again!!!!! Don’t be fooled that paying a premium with ClubMed will guarantee good customer service! Use another agent and never book direct!

Follow-up- ClubMeds response received on 27/11 (referred to in their response below which implies that they have tried to address my complaint for the purpose of Trystpiot). Their response simply confirmed that they wore not prepared to do anything to address our ski carriage issue. This reinforces my original view of the poor customer service. Buyer beware.

we had booked a holiday for this coming winter and recently realized we had made a mistake in our booking and had booked a resort that was not entirely suitable to our needs. This was completely our fault, we had missed a detail in the website.
i rang the customer support and immediately got through to someone to talk to.
Natalie, was empathic to our problem and ensured that we had a resolution that meant that we were able to change resorts while maintaining our original flights and dates.
very happy with the customer service.

Booked a family ski holiday. First time with club med we were so excited! 10 days after booking my wife was diagnosed with breast cancer and it became apparent over the next few weeks our holiday would not go ahead. I had NOT arranged insurance yet so tried to appeal to club med better nature and postpone the holiday until next year, or possibly go on a summer holiday instead. We were told blankly no! We gave them 9 months notice! And still they would not even consider it so please be warned.....this company appears to be family friendly but IT IS NOT. Book with another company!

Clubmed Portugal - more like 18-30 club vibes but really bad music! Booked a clubmed holiday expecting that amazing experience you hear about - what a joke!! We were awake every night until 11pm-11.30pm with the most appalling music - think screaming drunk karaoke and you get the idea - EVERY.SINGLE.NIGHT if you are booking this resort and you have to!! - book a room that is not in the building overlooking the bar or restaurant.

The Children were so tired too - it was so bad, we were moved to another room and told that this one would be better, it wasn't - in fact it was worse!

We couldn't wait to get home, it was a disaster - the kids club - really nice but the teachers really do need to speak more English to the children, it's very french.

When we complained they offered me a refund of £350 to be spent on another clubmed resort - lols!! we will never ever holiday in clubmed again - talk about going down hill bigtime!!

I've holidayed at several Club Meds in the past and chose Marbella for its touted sports diversity and reputed food quality. Unfortunately, this visit was quite a letdown.

Despite its recent reopening in May, the "new" resort feels more like a colossal hotel, housing up to 1,000 guests and located a good 30 minutes' walk from the beach.

**Swimming Pools**:
- The "zen" pool, a 10-minute uphill walk from the main building, isn't as serene as the name suggests. Many visitors disregard the calm atmosphere, and there's no staff intervention to maintain the tranquillity. Furthermore, it closes by 7 PM, preventing guests from enjoying a peaceful evening dip when many are prepping for dinner.
- The main hotel pool teems with families and young children, making a peaceful sunbathing or swimming session impossible.
- The spa-level pool, though half-covered, is small and often lacks sufficient deck chairs. Arrive early or wait until post 5:30 PM to find a spot. Same as the zen pool, it closes at 7PM.

**Restaurants**:
- The main buffet restaurant has lost its past charm. Instead of a rich culinary spread, the selection has narrowed significantly, especially with seafood. Many dishes lack in quality and taste. Instead of a global culinary array, the food variety has dwindled. Many dishes, especially seafood, are lacking in choice, quality, and taste. Only one fish proposed every night. Repetition is rampant.
- The reservation-required restaurant offered an unfortunate experience. An hour-long wait between courses, only to receive cold food. Moreover, the desserts seemed to be yesterday's buffet leftovers.
- On Wednesdays, they host an outdoor dinner, requiring prior registration. If you opt out, there's no alternative dining option within the resort. This led us, from day three, to dine outside the club, out-of-pocket.

**Staff**:
I remember Club Med for its vibrant GOs, previously interactive and everywhere. This time? Barely visible. The director's brief appearance at check-in was the only interaction.

**On a Positive Note**:
The spa is genuinely commendable, with reasonably priced massages (starting at 98€ for a 50 min massage). Kudos also to the skilled and friendly fitness trainers.

It's disheartening to see Club Med drift from its essence. Instead of delivering value for the price, it feels they're compromising on quality while maintaining high prices. This trip solidified my decision; future vacations will be at a genuine 4-star hotel.

We have recently booked a £13,000 Club Med holiday to Grand Massif Samoens for February 2024 and found out last week from recent guests that Club Med's spa facilities in most of their ski resorts are no longer usable. They have all of a sudden drastically reduced the temperature of their heating swimming pools making them unusable and lowered the temp of the Sauna to 45C (vs, normal of 80C) and have closed their hot tub. Upon checking the website we noticed that they still advertise heated pool and Sauna. As one member of our party is not skiing we want to make sure that he will be able to use the spa facilities. So I had the very unusual idea.. to call Club Med Customer service and ask!! And Jennifer answered the phone...oh my goodness, what an experience. Unhelpful, rude, clueless, unprofessional, where do I start? Jennifer's answer: "We have nothing to do with the temperature of the pools, it is our contractor who sets the temperature" . So silly me asks "but your marketing material does state "pool heated", I want to double check that it will be heated next year as otherwise we need to find an alternative? Jennifer: "like I said, it is not something we deal with, it is our contractor who decides on the temperature". So very silly me ask "can you find out for me (thinking hey, I've paid £13,000 for my holiday, Jenny's title has customer and service next to it, right? so surely she can perhaps try to find out?Aren't we entitled to some BASIC customer service when we call Club Med customer service? ). Jennifer's reply: "NO". Ok, could I possibly speak to a supervisor please? Jennifer: "NO". Surely I am able to speak to a supervisor if I am not happy with the call Jennifer? Jennifer: "NO". Are your offices still located in Wimbledon ? "Yes, but not customer service nobody will help you there". So you're saying that there is no way I will be able to speak to a supervisor at Club Med UK. Jennifer: "Yes".

Seriously...???!!! Club Med, is it really the best you can offer to your loyal customers?

Les avis recueillis par le clubmed et publiés sur Tripadvisor sont trompeurs.
Le clubmed privilégie les familles avec enfant et fait des desserts sucrés le point d'orgue de la restauration.
Donc bien filtrer les avis (couples) et ne pas lire ceux dictés par les enfants et ados (pression des GO pour avoir des bonus avec des avis positifs)