Club Med Recenzje 

Not enough seating in the main bar area for number of people in resort (unable to get a seat 2 nights in a row as a family size of only 3).
Food not up to normal club med standards. Same options on snack time every night, with nothing special.
Some minor issues with room (none working tv and light switch), although fixed quickly.

Nothing but the best of time with you
Aged from 5yrs to 71yrs family of 11

No transport when arrived at airport. Club Med staff didn’t know what to do and didn’t seem to really care despite a distressed 2-year old. Had to catch a taxi. Told we’d be compensated but heard nothing. We’d been skiing with Club Mex as a family for 20 years…

Brilliant, the staff were charming, helpful. I could not fault any of them.

spending quality time with my daughter; friendly, helpful staff as on previous visits.
Particularly helpful was the life guide who was always there to help me out of the swimming pool

Amazing kitchen, beautiful hotel, me and my baby had an amazing time.

Terrible customer service and watch their terms and conditions. The family we were meeting in Phuket had to move their holiday as their son broke their leg. I tried to move to match, but was told UK terms and conditions wouldn't let me. See below for the way this is written in their terms; criminal. Not only that, but they wouldn't let me cancel then and there on the phone and I had to send through a signed cancellation letter where I got a reply saying they would process in 4 working days- come on.

Terms below. Stay well away from this crowd of sharks!

10.4.2 Changes to departure date/destination: The G.M® may also change his/her departure
date or destination free of charge, more than fourteen (14) days before the departure date,
subject to availability, including with respect to flights, and the following cumulative
restrictions:
(a) the new departure date selected is no more than seven (7) days before, and
no more than seven (7) days after, the initially scheduled date; and
(b) the Package thus modified is of a tax-inclusive value at least equal to the
tax-inclusive value of the Package initially purchased;
Any change request made by a G.M® pursuant to this clause 10.4.2 is presumed to be
accepted by all G.Ms® registered in the file.

Poor customer service. ESF instructors unkind. Would not recommend.

We went to club med Arcs Extreme! We were expecting shabby rooms as we knew it was about to close. The rooms were fine, however the food was almost inedible and stone cold. The only edible things were the pizzas, some pastas and cheeses!Even the bread was often stale! The GOs were unusually quiet and uncommunicative ( we have been with club med around 8 times and know what to expect) If you complained you were grunted at and dismissed rapidly. The allocation to ESF lessons was a shambles. I was told to go back to beginners, when I have been skiing for 40 years. Eventually I found a 2A ski class who were willing to accept me. I was told 1 day later, that I was technically the best! We ended up going out for several meals as we were really hungry and craving decent food. It has put me off returning to club med

Clubmed incorrectly billed me for a single transaction twice and upon calling their customer service they said that it was my fault and that I had wilfully made 2 transactions one at 9:32pm and then one at 10:02pm (when I was asleep!!). I then called my credit card company and they said that Clubmed has retained by credit card details and has billed me a second time as a 'subscription charge'. So essentially ClubMed could theoretically make random charges and get away with them as they are a subscription service? That's scary! I tried going onto their website to remove any stored CC information and there is no such provision. That's even more scary. Please beware.

Amazing skiing holiday in Club Med La Rosiere with my son. Brilliant costumer service, food , hotel design , everything was 5*
Thanks a lot.

Fantastic holiday for our family in Bali.
Thank you for making this happen for us!

Everything was great. Hire of skis very easy. Lovely food and excellent service. Love the easy ski out. We find the ski back a little difficult but didn’t stop our enjoyment….we just took it a bit easy

Amazing village for amazing village

Clearly the employees at club med uk lack professionalism and people skills. I am extremely disappointed and not pleased with the customer service that I received. I felt like I have been scammed and lied to.

I wanted to change my booking that’s in two months to a different date and so I gave the club med office a call. The specific staff named Aylish (might be spelt wrong, but she said there’s only one Aylish working there), answered and told me that it’ll be an extra £130 to change the date for the stay, and the money is purely for changing the flight. So I accepted and told her that I would like to pay immediately, which she then replied that she’ll need to contact the flight team at club med to confirm and call me back. I didn’t understand what’s the reason why she needed to further confirm anything given that she already had the information there. But anyways, she called half an hour later, and told me that I will have to pay £310 now to change it. I asked her to explain why and if I can change it to another flight, and she just replied that it’s the variability of flight fees, and she was being pushy and saying that it’ll be the same or even more expensive if I change it to another flight and we should proceed. Then, she left again to confirm with her flight team, and called me back and told me that I need to pay immediately. I asked her for a complete breakdown of the cost of the flight, as I literally found the same flights from the airline’s website that are at around £100 cheaper than what she quoted, and that’s to buy a new set of tickets separately instead of rebooking. And suddenly her tone became aggressive and simply said “no, you need to pay now or your flight will be cancelled” in a very rude and even arrogant tone. I don’t know about you but the way she acted and talked really sounded like she’s trying to scam me. And after a bit more of talking, she mentioned that there are “other costs” within this £310 but refused to explain. But she literally said that this cost is purely for changing the flights? And when I asked to speak to her manager, she told me that her manager has left the office and will contact me via phone or email depending on “how busy” she is, which really sounded like “oh you can’t do anything about it even if I don’t inform my manager”. I really don’t understand how a person working in a relatively luxurious travel agency’s customer’s service department can be so unprofessional and rude to their customers. Was there no training on how they should talk to their customers?

The resorts are good, but ClubMed UK customer service is anything but.
Rude, arrogant and lazy. No assistance whatsoever in changing an error they made on the flight bookings, but insisting it must be us who spend hours on hold trying to correct THEIR mistake with the airline.
Long waits on the phone, "computer says no" attitude. The UK office completely lets down the ClubMed brand. Needs a complete overhaul and lessons in what real customer service is

Terrible service. I'm going on a ski trip where I've already paid for everything and have a limit of 20kg luggage, including my ski boots. This is ridiculous, how am I supposed to fit a week's worth of ski gear and clothes, my helmet and 6kg ski boots in one suit case? I'd be allowed to bring skis as a second piece of luggage, but not boots. Despite the fact that I'm not bringing skis, I'm still not allowed my boots as a second piece of luggage, even though it's only 6kg and small. The customer service seems to have "computer says no" syndrome and have been unwilling to help. Clearly this is a scheme as I need to pay extra if I have over 20kg. Horrible service, already regretting booking with Club Med and Titan Airlines before even going on the trip. Never again

We go to the club at least 4 times a year for over 20 years.
On the 9/1 we booked a stay with an agency,
on 11/1 prices drop by 10% or 700 eur
We had not been warned
No compensation or commercial gesture

Clubmed despises its customers, even the most loyal

We were looking forward to skiing with Club Med in Serre Chevalier for the first time, as we had heard such good feedback. However, the hotel was average at best, the staff were not helpful and no-one had any idea where we need to be for kids club, ski school, etc so it was a hectic start until we could find our feet. The mini club team also spoke minimal English, so my 3YO son found it very hard to communicate and spent most days crying until we picked him which was awful.
However my main compliant is regarding the communication from Club Med - or lack of it. I thought my husband had paid for the holiday and he thought I had, but the first time we knew there was a problem was four months after we returned - at no time did we receive payment reminders, overdue payment reminders, a phone call - nothing. I have also made a complaint to Club Med regarding the lack of communication but am still to receive a satisfactory response. Avoid avoid avoid...