Club Med Recenzje 

Stayed in Tignes earlier this year and rebooked again for next year. Staff great - really helpful in the boot room and entertainment team all really lovely, rooms were beautiful, no faults with food. Fresh powder every day! Had a fab time!

Easier to get Cold Play tickets than someone answer the phone at London HQ - sent email - automated reply saying they would get back to me with 14 days

Terrible customer support. Jennifer was the most unhelpful support representative I spoke to. She would not escalate my request to her supervisor either. Great hotels but terrible support. Certainly not going ahead with my booking with Club Med.

Holiday in punta Cana cancelled one week out due to a fire. Told we had 2 options: cancel or move to a more “exclusive “ resort. Shouldn’t have been more exclusive as we had paid for “exclusive” area in Punta Cana. We had booked an ocean facing room and were told the only equivalent one was in front of the kids beach. Not the holiday we had in mind. We asked if they had any other resorts with space that week and were told that was not an option.
Minimal apologies and lack of empathy from staff was surprising given how they sell them selves.
Needless to say we will never use Club Med again. 5 star treatment it is not. We have had better customer care with companies that charge half the price.

3 out of 4 of us went down with diarrhoea and vomiting for 4 days after eating shellfish at Club Med Balaia. At least 6 other families affected around the resort according to the on-site nurse. We met several families similarly affected. Poor food hygiene at the buffet (e.g. lukewarm bolognese sauce served for hours with the underlying hot-plate off). No refund for having to extend for two nights because kids too unwell to travel. Offered 20% in "club med credits". Avoid at all costs- you'll need a holiday after a stay here.

Club Med UK customer service is non-existent. Our passports got stolen and when we informed Club Med that we would like to delay our holiday until we receive the new ones, we met zero understanding and they refused to reimburse 90% of the cost because we notified them less than 14 days in advance (it was day 11 not the previous days of the travel!!!!). Absolutely disgusted.

I booked a family holiday skiing for my husband's 40th. He was diagnosed with advanced cancer and I told Club Med immediately asking to rebook or refund 5 months before the holiday. They refused on the basis that they have lots of requests for refunds and they can't just give them out. I explained that I have two small children and our finances had taken a hit due my husband's illness but there was no discussion from them. My husband also tried to contact them on social media and they said they would get in touch but never did. Absolutely heartbroken and disgusted by the lack of any kind of customer care. They have kept my deposit.

Unfortunately, our holiday organized through SNO Travel turned into a distressing experience due to a significant oversight in coordinating our transfer arrangements with Club Med. Despite providing accurate flight details, both parties failed to ensure the correct transfer time, leaving us in a predicament just a day before our departure. Resolving the issue demanded hours of negotiation and persuasion, with Club Med initially suggesting an exorbitant £500 private taxi as the only alternative. Eventually, they agreed to adjust our transfer time, albeit placing us in a cramped car with another family for the journey from Tignes to Lyon. The overcrowded conditions led to my children suffering from motion sickness throughout the ordeal, casting a shadow over our last days together as a family.

Despite persistent requests over the past three weeks, neither SNO nor Club Med have fully acknowledged their responsibility for the error. Instead, we received a tepid apology devoid of direct accountability or a commitment to rectify the situation promptly. We entrusted SNO as our travel agent precisely to avoid such mishaps, yet they failed to ensure accurate coordination with Club Med and now evade accountability for their oversight.

This experience underscores the importance of evaluating a travel agent's commitment to client support beyond the booking stage. While they may excel in arranging holidays, their true measure lies in how effectively they handle unforeseen challenges like ours.

My wife and I booked our first family ski holiday with our 2 daughters, aged 3 and 1. Club Med is a well known brand so we thought we'd make our lives easier and book with them for the ease of all inclusive.

There were several things that Club Med did right, such as outstanding alpine cuisine and ski in, ski out access. But there was enough wrong that we came back from the holiday feeling like we had a bad time. In fact it was so disappointing that we booked another family ski trip with another provider and had a much better time on that one.

A lot went poorly such that it effectively ruined our trip. It was disorganised, had insufficient communication, and poorly trained staff.
* We received no flight information before flying. I had to call up club med to request this. They said it should have been sent but couldn't explain why it wasn't and subsequently sent it on to me. I check my spam folder so am confident I did not miss anything here.
* There was no pre trip information. No guidance on snow conditions, what to pack, what to expect, etc. After we booked our holiday we heard almost nothing from club med.
* I called to ask if child seats would be included in the transfer for our young children. The resort said they would add a note to my booking. It concerns me that this might not have been the case if I had not called? Would we have had a 3 hour alpine drive with 2 young children without car seats?
* Generally the staff didn't speak English very well. I understand this is hard when catering to so many nationalities but the level of understanding was well below what I'd have expected even adjusting for that.
* One of the main reasons for this trip was to get my 3 year old on skis. I couldn't book this online beforehand but had to call afterwards to add it on. When I called to book this they said her skis would be included but I had to pay for her skis on arrival, which was disappointing.
* There were no sledges for kids to play on and indeed sledges were banned. It's a shame they couldn't have carved out a small area to make this a possibility.
* We made a fundamental mistake of booking a Saturday to Saturday trip. Club Med revolves around the Sunday to Sunday schedule, though they allow for custom dates. We didn't realise this so it meant things weren't so smooth for us in general.
* Our first day of skiing was Sunday but we couldn't do anything as the kids clubs were closed but more disappointingly the nursery slope was closed as well. I had called the reception that morning and they told me the nursery slope was open. This meant we wasted our first day just staying at the hotel. * Later on Sunday, When the nursery slope did eventually open they said it was only for people who had paid for a private ESF lesson.
* Our skis were not ready for us on arrival like they said they would be, despite us filling in all the online forms.
* Dinner did not begin until 645pm, which is too late for children who need to be at kids club at 8am the next morning.
* Club Med require all kids to have vaccinations (which is fine with me). However they bury within the contract terms and conditions that you will need to bring proof of vaccination with you on the holiday. If we weren't looking closely, we would have missed this and our kids would have been excluded from the kids clubs, rendering our holiday useless. I asked about this on arrival and they self admitted that many parents make this mistake. Then why haven't they corrected it?!
* I was deeply concerned about the doctor in resort. We went to get our children's proof of vaccination checked and he said it was unnecessary as the requirement is only for French children. The nursery confirmed all children need this proof. It's concerning the in house Doctor was not familiar with their own policy and our kids could have missed some childcare because he's only available 2 hours a day to provide this check.
* The doctor is meant to be available for one hour in the morning and one hour in the evening, but on two occasions when we visited he was not there at the right time.
* On the fourth day of our trip, our 1 year old daughter's eczema was diagnosed as a contagious disease and she was kicked out of kids club. The diagnosis was totally unreasonable and ruined our holiday. This meant we missed our last 2 days of skiing so we could look after our 1yo who wasn't sick.
* The wifi was terrible and you had to pay for premium wifi.
* They handed us 3 ski passes in our intro without telling us that one was designated for a child. We were stopped by a lift operator and refused access to a lift because, of course, my wife had the childs pass.
* On the last day our ski passes stopped working a day early, leaving us stranded again.
* The pool was cold and had no hair dryers or shampoo or shower gel.

Overall I wouldn't go on another Club Med holiday.

I think the Club Med experience as a whole was excellent. The fact that the only thing that was not included was ski hire made the holiday a very relaxing, stress free and enjoyable. In particular a big shout out to my French ski instructor who showed us the best snow everyday and made it his mission to improve everybody’s skiing in the group. The only miss at La Plagne was the lack of access to a swimming pool and inability to show the Scottish rugby during the Six Nations.
All in all Club Med were great and good value for money which is becoming increasingly important with escalating ski holiday costs.

Great skiing, fantastic child care, good food.

The ethos & special atmosphere appears to have been lost especially at meals when a GO would have joined the table; eg The white event is magnificent, obviously creating alot of work but there is no organising or inclusion of couples to tables. Seemed to be more GOs than GMs who weren't busy. Years ago if one wanted to play any sport & one was alone a GM would offer to accompany you.

Always well looked after at Clubmed. Well organised travel, check in straightforward, food very good ( an improvement on 2021) at La Plagne. Great bar and ski lesson instructors and kids are well looked after. My only criticism is the night entertainment show is too loud so can’t have a conversation. Also can be heard up in the rooms

More recent update: I got a reply from the UK customer service and they have agreed to issue me a refund.
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The overall experience was good until we discovered we were charged insurance for ski hires that we clearly said NO to. When we raised our concerns to the Clubmed in the interest of pointing out to them the unscrupulous behaviour their staff have been implementing. We were blamed for ‘why signed it’ and ‘there is nothing they can do’!

When we arrived at Tignes, we were asked to obtain our equipment from the ski shop downstairs. There was a long queue of people who were looking to obtain their equipment, and for people like us who did not pay for our equipment in advance, we are ‘told’ how much the equipment was at the check out.

At the time of obtaining our skis, the ski shop staffs tried very hard to sell us the insurance, and we refused on the basis that we already had winter sports insurance, and our friends were with us at the time as well. They similarly advised that we should not get the insurance.

The staff then advised us of the cost as a single figure and emailed us the breakdown of costs. We had incorrectly assumed that their staff after hearing our refusal would NOT have added the service we did not want, and as non French speakers it was not obvious to us what was added was the service we explicitly refused!

When we came back from our holiday, we discovered our ski hires cost were significant higher than our friends paid. We were charged 25 euro each for 4 of us on the insurance, and the item is called ‘SKI 0 SOUCIS GM’, we had to Google it in order to find out what it was. When we emailed the Tignes staff, we were blamed for ‘why sign it?’, see the response below:

‘We are surprised by your e-mail.
In fact, after checking the invoice (which you will find attached to this e-mail), you signed it, which means that you approved what was billed to you. And on the invoice we see the insurances, which you are now contesting.

Why did you sign an invoice if it didn't correspond to what you actually used?’

I formally complained to the UK clubmed customer service, I haven’t had a reply. Unfortunately due to their 30 days post holiday complaint policy, they probably won’t deal with our complaint or issue any refund to us.

However, given their highly unscrupulous behaviour, we felt it was right to point it out to everyone that this was happening.

We had a fantastic experience in Club Med. From the moment we arrived we were warmly welcomed and made to feel totally at ease! Wonderful holiday.

Staff in the ski room were extremely helpful and efficient. They knew exactly how to adjust everything for comfort.
Locker system works brilliantly for storage of skis and boots.
Rooms are well maintained and comfortable.
Buffet restaurant provides excellent dining options and is beautifully presented and staffed with great chefs. The waiting staff are in short supply and although very hard working just not enough of them to keep up.
Great ski in ski out location best for skiers with some experience

The hotel location
The hotels staff
And the food were all excellent!
I would highly recommend to all.

The Staff very helpful ,Food very good ski school instructors excellent and loved the lunches outside with sun Shining down

My experience with club med customer service, while dealing with flight changes, was appalling. We spent 3 weeks emailing back and forth, with a response approximately every 3 working weekdays, and never came to any conclusions. I begged them to call me and to connect me to a manager, and they refused. The entire mess could have been resolved in 5 minutes over the phone on day 1. Instead, it was so bad that I’m seriously considering never returning to club med, despite having been to multiple club meds since I was a child and having marvelous experiences at the resorts themselves.

Repeat visit and the lunchtime food provision had improved, evening food was varied and of good quality,rooms adequate and of course great snow and tuition.