Club Med Recenzje 

Absolutely unacceptable experience and dishonest behavior from Club Med

I have never experienced such misleading service and lack of integrity from a supposedly premium brand.

I booked my stay at Club Med expecting the level of service and environment that was advertised. Instead, I found myself in a completely different reality: overcrowded, noisy, full of children, with none of the promised atmosphere or facilities for a comfortable adult stay.

From the very beginning, nothing matched what was presented on the website. Group activities were advertised as open to all levels, yet upon arrival I was refused participation and forced to pay an additional €650 for private lessons just to be able to ski at all.

The hotel environment was unbearable – there was no quiet space, no proper bar as advertised, no possibility to relax. It felt more like a children’s camp than a resort.

Because of these unacceptable conditions, I spoke directly with the hotel manager, Axel. After a long discussion where I clearly explained why staying any longer was impossible, he personally PROMISED me that I would receive a refund for the unused nights if I moved out early.

Only based on his assurance did I agree to leave the hotel and pay for alternative accommodation. I would NEVER have paid double for two hotels if I had not received a firm commitment from Club Med.

Now, after I already relocated and incurred additional expenses, Club Med suddenly refuses to honor that promise and hides behind “terms and conditions.”

This is not just poor customer service – this is outright deception.

I relied on the word of a Club Med representative, and now the company is trying to pretend that conversation never happened.

If necessary, I will escalate this matter legally and request that CCTV recordings from the hotel be reviewed to confirm the discussion with the manager. I am fully prepared to involve consumer protection authorities.

Be very careful before booking with this company. Their promises mean nothing once they have your money.

I will never return to Club Med and strongly advise others to avoid it unless you want stress, disappointment, and financial loss.

Worst customer experience I have ever had.

I am a long time loyal customer, who has always loved the trips with CM but was left disappointed by a recent customer service interaction.

I have always marketed CM to friends and had some recently book a trip, i didn't get the referral process right (tried to do it after they had paid) called within 24hrs hoping it could be applied retrospectively (even just as a credit). CS agent was extremely dismissive bodering rude, i was told the ony way it could have been done was by cancelling and rebooking. Admitantly i got it wrong but just would have expected better or at least politer service.

We had an amazing holiday at Club Med Seychelles and couldn’t have asked for a better experience. The property is absolutely stunning, set on a private island surrounded by untouched nature. Waking up to the beach right in front of our room was truly special.
The rooms and bathrooms are very spacious, comfortable, and well maintained. One of the highlights of our stay was the incredibly friendly and attentive staff — a special mention to Tiffany from the boutique team and Tino from the bar, who went above and beyond to make our stay even more enjoyable.
The Zen pool is beautiful, overlooking the ocean, and offers a peaceful, quiet atmosphere — perfect for relaxing. We also really enjoyed the paddle lesson with Elliot, who was fantastic and made the experience fun and memorable.
Overall, Club Med Seychelles offers the perfect blend of luxury, nature, and warm hospitality. We would highly recommend it and would love to return!

We had the most incredible stay at Club Med Seychelles. As a family, this is everything you could ever want. The team went above and beyond to make our stay amazing. Our suite with pool was always clean, fresh towels, fresh fruit, drinks in the fridge and the beds were super comfortable and very spacious. There was so much to do both for kids and adults. We could easily have stayed another week. This is one of the best all-inclusive resorts, we have been visiting - and I would love to come back. Only good things to say about this place.

Terrible experience trying to change a reservation. I want to add a day and they are sending me in circles! Unbelievable.

Club Med has the most horrible website for cancelling a reservation. They make it impossible. The website tells you to call the number 888 932 2582. You call, they automatic recording tells you to call another time. The website gives you options to make a reservation, but not to cancel. There should be an option to cancel reservations on their website. Not user friendly for obvious reasons. Res. 524 075 700

If you have a young family and you’re looking for a summer holiday, I genuinely don’t think anyone does it better than Club Med. It’s our go-to every time.

Our recent trip to Marbella was beyond memorable. We stayed in a brilliant, connecting family room with a stunning view over the pool and out to the sea. That said, after exploring the hotel, it was clear that every room had something special to offer—whether it was the rolling hills or the dramatic cliffs on the opposite side.

Days melted away with a perfect mix of relaxation and activities: swimming by the pool, splashing around in the kids’ mini water park, playing mini golf and tennis, hitting the gym and fitness classes, trying our hand at archery, and enjoying the evening entertainment. There was always something new to discover.

Just when we thought the team couldn’t surprise us further, the final night’s garden sunset dinner took everything to the next level. The setting was magical—everyone dressed in white, dining against a breathtaking backdrop as the sun went down. The food, the atmosphere, the entertainment—it was flawless. The kids loved it just as much as we did, which made it even more special.

Très mauvais service suite à l’hospitalisation de notre fils dans un hôpital après un accident de sport au Club Med. Nous attendons toujours le remboursement des frais par l’assurance, ce qui entraîne de longues discussions où personne n’assume de responsabilité. Il est regrettable de constater que Club Med nous laisse ainsi tomber.

great stay, gorgeous grounds, loads to do if you want to, but plenty of places to relax if you don't, near to marrakech (10 mins taxi) highly recommend souks, I don't think you need a guide if your sensible. Hotel set in lovely big grounds, great pools, and food superb, almost certainly will return.

If we were French speaking we would have given 4 stars. The main downside for our family of 4 (14 & 16 year old sons) was the language barrier. We came to Portugal but felt like we were in France. We were unaware of how ‘French’ club med is. Very few other English families. Most communication was in French, the quizzes were completely inaccessible to us as we don’t speak French. The boys struggled in the teen club socially due to language barrier too. The hotel was good, our room was ok, the air-conditioning never worked well, despite multiple visits from maintenance. We gave up in the end as didn’t want to spend our whole holiday complaining. The food was absolutely amazing! Best buffet ever! The grounds were lovely and the beach and zen pool were beautiful. On balance though due to the language barrier we would choose Neilson Holidays next time.

Marrakech fabulous
Bali fabulous
Both with exquisite service, wonderful food and first class facilities

Agadir resort closed permanently - Rightly so as it was dreadful as well as inducing projectile vomiting

Nightmare vacation at club med punta cana. I will never be back to this club med and in fact to any club med. everything was just catastrophic. We arrived at the “resort “ (or motel nightmare like I call it) around noon. We traveled with two babies and my in-laws and were given two rooms with no AC and mold (not just smell - mold u can see!) when we called to complain we were told we paid for room with no AC (?) is that even legal ? Moskitos were just hanging around the room and all over the ceiling butchering us and the babies. The fridge that was awkwardly located in the closet room was leaking all over our luggages. After complaining multiple times to receptionists that talk like robots “we received your request and forwarded it” we were told there is no available room to switch us too. The babies were crying non stop. After screaming and threatening to leave which we were going to do (we didnt mind losing all the money and going back home at that point) at 8pm they finally decided to move us to another room with a working ac. with two hungry babies we schlepped with all of our luggages to reception and then another suprise - KEY MACHINE NOT WORKING , so now we were stuck in the lobby (also with no ac) with two hungry babies and all of our stuff. After one hour finally they solved the issue (no manager present even when u ask to speak to one, employees were totally clueless and act like guests are a burden on them..)and I asked if it happened before with the key machine the receptionist tells me it happens all the time. After 1 hr of waiting around and our toddler screaming from hunger We finally got another room but on the second floor with broken elevator(!) so we had to carry the babies and the strollers up the stairs throughout the all stay. The new room was dirty, but at that point we just wanted AC. They gave us the room with someone else’s makeup brush in the bathroom (disgusting) And not clean at all I had to clean it myself with baby wipes. The floor was sandy. Half the time you call reception to ask for things they hang up on you. Or say they will send someone and nobody comes. The resort is outdated. The food was disgusting to say the least. The only two restaurants that are open are not sanitary !! At all; employees working with NO gloves , birds over the bread and food eating it (photos attached) and nobody cares. Same food was served over and over again, not fresh. Tired vegetables and fruits. Cats running around the food hall, eating, peeing and pooping and nobody takes them out. And at the restaurant I saw employees drinking alcohol in the kitchen (!) 0 sanitation - No wonder all of us had diarrhea and stomach ache throughout the all trip. And both my kids got the hand food and mouth disease the last day of our stay. The shows were lame comparing to any other club med and were outside in the heat since half the resort is closed due to a fire and renovation and u hear renovation noises non stop when trying to chill at the pool. The only positive thing I can point out is the kids club- my toddler seemed happy , but - he is happy anywhere. And they left the pool gate open - major safety hazard - a kid can easily drown. Therefore we were worried to leave him there. One time they put him to sleep in someone else’s stroller (not sure why and why in a stroller when they have cribs. Maybe they have more kids than cribs. Odd !! Employees were rude, bitter and not pleasant. (Unlike other club meds we visited in the past) We were relieved after 5 nights to leave and never felt more free when this nightmare finally finished ! Never again. Waste of money, waste of time and one big frustration. Thank god it’s over. This place is shaming the brand and should be shut down until it’s fixed.

Terrible customer service when things do t go to plan . Had to undergo surgery but with 10 months notice , Club Med unwilling to assist in anyway rolling or refunding deposit - only financially driven, no empathy at all. All inclusive ski - but then limited to having to return back down the mountain for lunch - other hotels have incorporated half board packages with restaurants outside the hotel ( like Les Etincelles etc ) ..

We LOVE ClubMed. We have visited three resorts and have had the best experiences. Our kids always love the kids clubs and I think the teams are incredible. Great location, incredible food options and a true holiday for the full family!

Club Med App tells me I have no bookings, but we're going skiing, 7 of us, in one week (not unusual). They have sent a confirmation email to one of our party, who is not the lead member, and not my husband, who booked it all. Although we love Club Med and have been on at least 40 holidays with them, we cannot ever use their UK office and always book through a third party as their staff here are so unhelpful/slow/inept - for which they are well known. It is a real shame that they can't improve this. We were gold members for years, but the system is now opaque, and the gold member perks have been downgraded. Last year's trip to Pragelato had a horrendous end where we were shoved out to the airport hours early, leaving at 6.30 am and arriving two hours before check-in opened. No breakfast was provided, although they always used to make the restaurant available. Apparently a 'breakfast box' was going to be available but only about half the number needed of these boxes was supplied (and we were travelling with a 2 yr old). Club Med - as far as we are concerned, you are hanging in there by the skin of your teeth!! Read some of these reviews and address the issues, please!

We recently went to Club Med Grand Massif and it was fantastic! They made it so easy for us to leave the kids so we could go and ski for the day. The food was fantastic and the hotel was lovely too. I would recommend for anyone looking for a family ski holiday!

** Update - Arrived. Hotel looked nice on arrival. We went straight to dinner - as all the other reviews say, appallingly bland. The bathroom in our suite smells of drainage. Have spent an hour trying to get moved. Not possible - room service have sprayed some ‘perfume’

** Update & response to Club Med **
Email sent as suggested - unsurprisingly no response. As a result, rather than using the ski hire IN the hotel, I have no choice to arrange our own ski hire and have delivered to the hotel. Ridiculous - why you cannot allow me to contact the ski hire shop in resort. There is a photo and firstname of the ski-shop manager in the app, but nothing as helpful as contact details!

Booked a long weekend ski-trip via BA Holidays at the Club Med Grand Massif Samoens Hotel.
Since booking, it has been a complete pain attempting to contact the hotel.
You are forced to use a pretty poor App, which gives you a phone number for the hotel (It took around 20 attempts to get someone to answer and not cut off) or an email address that appears unmonitored.

It appears also that we cannot pre-arrange key things like ski hire in advance (unless we booked direct via Club Med), so we no doubt will have to spend several hours on our first morning arranging ski-hire.

I'm hoping the actual stay is not as challenging. However I wish I had looked further into TripAdvisor and other ratings first. The resort is being slated for being a bit of a shambles.

Will update this positive (or worse) feedback after our stay next week.

Très déçu du service après vente pour ce niveau de prestation. Aucun geste commercial suite à un désagrément.

***The issue has now been rectified and we are excited about our trip***

I thought I was booking a premium brand with club med but I was completely mistaken. The service has been far below standards and we haven’t even left the country yet.

IF YOU LIKE DAILY COLD SHOWERS A TELEVISION THAT DOESNT WORK. OLD PROPERTY WITH POOR CUSTOMER SERVICE AND AVERAGE FOOD THIS IS YOUR PLACE. Apparently the lower number building behind the stage does not have hot water coming from the sink but not the shower. I am very miserable being out in the sun on the sea and sand body smelling and have not had hot water for four days and I am here for another four. Noone from management has called to offer help or a solution. What a Ripoff! . called for shower and TV HELP SINCE DAY ONE....NOTHING....ITS NOT WORTH THE MONEY ....find a newer place to stay for the money