Cloud of Goods Recenzje 

232
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Customer service was great right from booking, our rental was waiting for us when we arrived at the hotel, which we knew because our guy David R notified me when he delivered it! He messaged me before... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everything went better than I could have hoped for, from booking to the return of the equipment. The scooter was waiting at the hotel when we arrived. It was clean, folded down easy, was easy to tra... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

This company uses AI-generated videos and images in all its advertising and all over its website so you won't know what you are going to get. I have rented from other companies on trips in the past an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our experience with Cloud of Goods in South Lake Tahoe was perfect. They notified us by email when the scooter was delivered to our hotel, and so it was waiting for us when we arrived. The scooter its... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wypożyczalnia skuterów

Napisane przez firmę

Rent Wheelchairs, Strollers, Scooters, & much more. We deliver anywhere including hotels & airports. Rated 4.9 out of 5 stars by 10,000+ customers.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

232 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 94% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(232)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 70

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Cloud of Goods Hawaii was efficient and…

Cloud of Goods Hawaii was efficient and helpful. I ordered the larger mobility scooters and they would not fit in the vehicle we had. I thought what a waste of money they will just sit there unused. Family members said to contact them, I did and they exchanged them for ones that would fit so I was able to use the mobility scooter for our excursions.

11 września 2024
Opinia niezależna
Oceniono na 5 z 5

Scooter rental

The communication on renting the electric scooter was great. Date and time was clarified and any changes were immediately sent to me with me to reply back to confirm. Professional and concern for my needs. I felt very secure dealing with this company.

8 września 2024
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service! My husband broke his foot while on vacation in Boston. We placed an online order for a wheelchair and the ETA suggested it would be 3-4 hours out. They delivered the chair to us in less than two hours so we were able to still enjoy the sights of the Boston Harbor and local area before getting to an urgent care. They picked up the wheelchair from our hotel. Very pleased and thankful for this service!

9 września 2024
Opinia niezależna
Oceniono na 5 z 5

Professional and prompt communication

Communication was excellent. Bryan texted me ahead of drop off and pick up and it was so easy. The wheelchair I rented was in great shape, very clean and easy to use. I would absolutely use this company again.

31 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Above and beyond…

GMS Medical went above and beyond providing me with a scooter (even swapping it out a couple of times) to meet my needs and see that both my Magic Conference followed by my family vacation were a GR8 success. I couldn't be more pleased with the premium support I received and wholeheartedly endorse using their services again...😎

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Scooter rental

I rented a scooter from Cloud of Goods for my cruise. When I got to the port, my scooter was there waiting on me. I had a very smooth pick up and delivery. I will definitely use them again.

1 września 2024
Opinia niezależna
Oceniono na 1 z 5

Do not use for stroller rentals

Do not use for stroller rentals. I received a stroller that was stained, dirty, smelly and stained. I was disgusting.

3 września 2024
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi Kayleen,

Thank you for sharing your feedback with us. We sincerely apologize for the condition of the stroller you received and truly appreciate you taking the time to let us know.

As per our system, a full refund for the remaining value of your rental has already been issued. We deeply regret the frustration caused and are committed to learning from this experience to improve both our products and service moving forward.

As a token of our apology, we’ve also created a discount code and emailed to you, which you can use toward a future order with us.

We truly value your patience and hope to have the opportunity to serve you better in the future.

Warm regards,
Cloud of Goods Team

Oceniono na 5 z 5

Efficient service

Mobility scooter delivered and picked up from hotel without issue. Scooter was great for getting around and had a long battery life.

31 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Joel was fantastic

Joel was fantastic. Contacted me the day prior to delivery and the day prior to pick up. He arrived at the early end of the delivery window and was very courteous and helpful.

3 września 2024
Opinia niezależna
Oceniono na 5 z 5

Delivered and setup was wonderful!

The whole vacation was a breeze!!!
No problems whatsoever.
Still had five green lights after a week a week of use!
Our vacation was awesome because of the power and durability of this portable scooter!
Thanks,
Sandi

26 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Quick and Convenient

Delivery at the port was easy. Scooter was in good shape. Young man was pleasant. Battery stayed charged all the day. First time use of a scooter was fairly easy.

24 sierpnia 2024
Opinia niezależna
Oceniono na 3 z 5

The affiliate company they set us up…

The affiliate company they set us up with delived a chair that was rickety, a bolt fell out, horn didn't work, and kept dying even with a fully charged battery. When I spoke with them, they said they knew it had issues but it was their "old faithful ".

29 sierpnia 2024
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi Willow,

Thank you for sharing your feedback with us. We’re truly sorry for the inconvenience you experienced with the equipment delivered by our partner. We understand how frustrating it must have been to receive a chair that was unstable.

We’d love the opportunity to connect with you directly to better understand what happened and see how we can make things right, while also learning how we can improve moving forward.

If you could kindly share your order ID or a contact number with us at support@cloudofgoods.com, we will reach out right away to work toward a resolution.

We truly value your time and appreciate your feedback.

Warm regards,
Cloud of Goods Team

Oceniono na 5 z 5

Brilliant service and lovely to deal…

Brilliant service and lovely to deal with. Ordered last minute and the wheelchair arrived and was later collected on time. Such a game changer for a kid with a broken leg at the parks- much easier and cheaper than using the park chairs. Thanks!😊

31 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

One Star is far too Good for this company

This review is for cloud of goods Anaheim. One star is too good, delivered the wrong wheel chair three hours late, their local agent Paul was rude and obnoxious tried telling us a transport chair with wheelchair wheels added was exactly the same as a lightweight day chair we ordered. We then waited two hours for it to be collected and ignored all calls and messages. A disgrace and embarrassment to the company.

24 sierpnia 2024
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi Andrew,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the delivery of the wrong equipment and truly appreciate you taking the time to let us know.

As per our system, a full refund for the remaining value of your rental has already been issued. We deeply regret the frustration caused and are committed to learning from this experience to improve both our products and service moving forward.

As a token of our apology, we’ve also created a discount code and emailed to you via the email address provided when placing the order, which you can use toward a future order with us.

We truly value your patience and hope to have the opportunity to serve you better in the future.

Warm regards,
Cloud of Goods Team

Oceniono na 5 z 5

MUST USE!! Def recommend

I rented 2 bariatric transport wheel chairs for my grandparents while we were on vacation in MIA and I must say it was worth it. They delivered directly to the hotel for us and even picked them up when or vacay was over. Def recommend

20 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I knew nothing about Cloud of Goods…

I knew nothing about Cloud of Goods until I searched the internet for a mobility scooter.
I have had a great experience with them.
They delivered the scooter to the hotel exactly when stated.
Overall. Highly recommended.

12 sierpnia 2024
Opinia niezależna

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