My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Zobacz więcej
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Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Zobacz więcej
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Outstanding and effortless customer service, in every way! I ordered the incorrect product, an error of my own making. It was swiftly sorted, re-routed before arrival, and all with ease and grace. Thi... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z produktami do włosów
- również w kategorii:
- Drogeria
- Kosmetyki
- Naprawa drobnych sprzętów AGD
- Sklep RTV
O CLOUD NINE
Napisane przez firmę
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Didn’t get August free gift despite ordering in August
The next day after I ordered they had a free hot brush gift with August orders. I wouldn’t have ordered mine that day, I wrote to customer service and was told there was nothing they could do.
Edit I asked for a return mail slip and was told it’s at my expense to return and then buy the product again even though I bought the product in August and the promotion is for August and wasn’t available when I made my purchase.
17 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Amber, we are sorry to hear of your disappointment after missing out on a promotion shortly after your order was placed. If you would like to return your order and repurchase with the new promotion our Customer Experience team will be happy to help! Cloud Nine x
Just returned my faulty cloud nine and…
Just returned my faulty cloud nine and the warranty experience was super smooth and fast. Very impressed! Love my cloud nine and was so happy to get a replacement
12 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review! We are so pleased to hear that your warranty experience was smooth and fast, and that you're happy with your replacement.
Cloud Nine x
While ordering my latest product I made…
While ordering my latest product I made an error, which I contacted the company about. I was immediately contacted and the issue was resolved by the company straight away. I love the products, and the customer service is amazing. I won’t purchase anywhere else.
14 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Tina, thank you for taking the time to share your feedback. We're so pleased to hear that we could quickly resolve the issue with your order! It's wonderful to know that you love our products and appreciate our customer service. We truly value your loyalty. Cloud Nine x
Love the straightener and was delivered…
Love the straightener and was delivered in good time!!
10 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Jude, thank you so much for sharing your feedback. We are very pleased that you love your new iron and that it arrived quickly. Cloud Nine x
Great service great product
11 grudnia 2025
Odpowiedź od CLOUD NINE
Thank you Vicki for sharing your 5* review. We're so happy to hear you had a great experience with both our service and our product! Thank you for the wonderful feedback.
Cloud Nine x
The product one of the magnets did not…
The product one of the magnets did not work and a prompt return and replacement
Highly recommended
14 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Janelle for sharing your 5* review. We're so glad we could promptly resolve the magnet issue for you with a replacement. We truly appreciate your high recommendation!
Cloud Nine x
Initially my item was delivered to the…
Initially my item was delivered to the wrong location. That took weeks to get sorted. In that time I purchased a GHD.
Trying to communicate with Cloud Nine is frustrating as you can't actually speak to a person. It's all email which is slow.
The quality of the product itself is less than I anticipated. The free gift is so poorly designed it is the size fits for a child. I enquired about my warranty if I needed to apply that or if it is automatically applied and have had no response. I'd never purchase from Cloud Nine again.
13 sierpnia 2026
Odpowiedź od CLOUD NINE
Hello Elise, we are truly sorry to hear about the difficulties you experienced with your recent order and the product itself. We understand your frustration regarding the delivery issues and the challenges you faced trying to communicate with us. We are based in the UK and so appreciate that an immediate response isn't always possible due to the time difference, however we will always reply to an enquiry as quickly as possible (a maximum of 48 hours), and our live chat facility is offered throughout the evening. We are also taking your feedback about the product quality and the free gift seriously as we continuously strive to improve. We appreciate you bringing these concerns to our attention and will use your feedback to enhance our services and products. Please be assured that one of our Customer Experience team will reach out to you privately to address your warranty query. Cloud Nine x
Cloud nine is absolutely amazing
Cloud nine is absolutely amazing, the volumizer is next level, I have glam curls everyday, so Simple and easy to use. Thank you so much.
13 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Kylie for sharing your 5* review. We are so happy to hear you are loving the volumizer and that it helps you achieve glam curls every day. We are delighted it's so simple and easy to use!
Cloud Nine x
The website is very easy to use
The website is very easy to use. I found the product easily and it was delivered very quickly, within days. I have used the straightener several times and it is an excellent product. Probably the best straightener I’ve ever used. I love the vibration. At first I thought it was a bit weird but after using it a few times it’s fine. I’m not very good at styling my hair but this has made the job very easy and efficient. I highly recommend cloud nine.
13 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review Sasha! We are so pleased to hear how easy you found our website and how quickly your product was delivered. It's fantastic to know that our product has made styling your hair so much easier and more efficient. We appreciate your kind words and recommendation!
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you for your fantastic 5* review Paul! We are so pleased to hear that you had such a positive experience with our product and our speedy, complimentary shipping.
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you for sharing your 5* review. We're so glad to hear you had such a fantastic experience with our service.
Cloud Nine x
Purchased from Cloud9 online directly
Purchased from Cloud9 online directly, it arrived promptly via express post, smooth transaction, very pleased, however, the product was faulty and died, having to be returned after only two weeks, around 3 uses. Customer service is so slow to deal with, responses take 24/48 hours minimum, and there is no phone number to sort it out upfront. One plus weeks without a straightener is not ideal, I am not prepared to go and spend more money on a temporary one whilst waiting for a replacement given the price I paid for my mini iron, believing I was paying for quality! After my previous Cloud9 lasted a decade, this is poor form. Temu is literally easier and quicker to deal with than Cloud9. Hopeless customer service. Seeing as you want to be petty Cloud9 and keep flagging my review, here is the verbatim copy of the one I've left on your website. Also interesting to note that a complete failure of a premium product within such a short time frame gives me the option of a REFUND upfront, rather than you decide for me to send a replacement a week after the issue was raised. This is against Australian consumer laws. The way this mess has been dealt with is disgraceful.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od CLOUD NINE
Hi Claire, we sincerely regret that your recent experience with our product and customer service did not meet your expectations, especially given your long-standing loyalty. We understand your frustration with the product's premature failure and are pleased to see that our Customer Experience Team have assisted you with a replacement product which we hope you will enjoy using. Your feedback is appreciated as we strive to enhance our product quality and service delivery. Cloud Nine x
Wonder wands! Curler attachments 👌
Absolutely love my new dryer and curl attachments. Dryer is very light weight and easy to manage. Delivery was super fast also highly recommend.
7 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review Brodie! We're so happy to hear how much you love your new dryer and curl attachments, and that you found them lightweight and easy to manage. We're also delighted that your delivery was super fast!
Cloud Nine x
I have been a cloud nine customer for…
I have been a cloud nine customer for 14 years and have stayed the whole time due to the quality of the products and also customer service. My most recent purchase was on 2024 which was an upgrade for myself and I had registered for extended warranty. The first time ever I had an issue over the past 14 years with my cloud nine product and it was due to a short in wiring which was quickly resolved under that warranty directly with cloud nine customer services. I appreciated the time and effort taken to help with my warranty cover and am happy to say I will still be a cloud nine customer forever! Thank you cloud nine for your excellent products and services.
12 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for sharing your 5* review. It's rewarding to know that we could swiftly resolve the wiring issue with your recent upgrade under warranty. We deeply appreciate your loyalty and kind words. We look forward to continuing to provide you with excellent products and services for many more years to come. Thank you for being such a valued customer.
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you Kylie for sharing your 5* review.
Cloud Nine x
Superior hair dryer
Super sale price, super fast delivery, packaged beautifully. Dryer is excellent, quiet, efficient without excessive heat, speeds and heat control excellent too. Accessories very easy to change - magnetic off and on are great. Heat settings are very gently but effective - couldnt be happier.
10 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review Debbie! We are so pleased to hear how much you're enjoying your new dryer, especially the quiet operation, efficient heat, and easy-to-change accessories.
Cloud Nine x
Received this as a gift and I am…
Received this as a gift and I am absolutely loving it and the attachments. So easy to use and gives my hair which is very fine great volume and bounce. Amazing product that lives up to the hype! Highly recommend
10 sierpnia 2026
Odpowiedź od CLOUD NINE
Thanks for the fantastic 5* review Skye! We are so pleased to hear that you are loving your new product and that it gives your fine hair great volume and bounce.
Cloud Nine x
Quick replacement on my contour hair…
Quick replacement on my contour hair straightener
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Ange for sharing your 5* review. We're so happy to hear about the quick replacement of your contour hair straightener! It's wonderful to know you had such a positive experience.
Cloud Nine x
Great pricing
Great pricing, fast delivery and great result when straightening my hair.
10 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your fantastic 5* review Lyn! We are so pleased to hear that you are happy with the pricing, fast delivery, and the great results you're achieving when straightening your hair.
Cloud Nine x
I love how easy and quick it is to dry…
I love how easy and quick it is to dry and curl my hair with the air shot pro attachments. I have found my favourite new way to do my hair.
7 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your fantastic 5* review Jade! We're so happy to hear that you find it easy and quick to dry and curl your hair with the attachments and that you've found your new favourite way to style your hair.
Cloud Nine x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.