My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Zobacz więcej
Reakcja na opinię
Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Zobacz więcej
Reakcja na opinię
Outstanding and effortless customer service, in every way! I ordered the incorrect product, an error of my own making. It was swiftly sorted, re-routed before arrival, and all with ease and grace. Thi... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z produktami do włosów
- również w kategorii:
- Drogeria
- Kosmetyki
- Naprawa drobnych sprzętów AGD
- Sklep RTV
O CLOUD NINE
Napisane przez firmę
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product information
Lots of helpful information to help me decide on the best product to purchase. Plus I got a gift with purchase and who doesn’t love a freebie!
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review Sophie! We're so pleased to hear that you found the information helpful in choosing the perfect product and that you enjoyed the complimentary gift.
Cloud Nine x
Revive setting
4 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Nadine for sharing your review.
Cloud Nine x
Great Product
4 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Olivia for sharing your 5* review.
Cloud Nine x
Fantastic hair dryer.
Fantastic hair dryer.. placement of buttons could be considered as easily pressed when styling hair.
4 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Kerry for sharing your review. We're glad you're enjoying the hair dryer! We appreciate your feedback regarding the button placement; we will certainly consider this for future designs.
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you Tanya for sharing your 5* review. We are so pleased to hear about your positive experience with our warranty claim service. We appreciate your kind words.
Cloud Nine x
Great product so far.
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Kimberley for sharing your 5* review. We are so happy to hear that our product is meeting your expectations so far. We truly appreciate your positive feedback!
Cloud Nine x
INCREDIBLE customer service!
INCREDIBLE customer service!! My wide iron was stolen from my apartment building mail room and the team at Cloud Nine were so lovely to speak with and kindly organised a replacement to be sent to me.
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Georgia, thank you for your fantastic 5* review! We're so sorry to hear about the unfortunate incident with your iron, but we're delighted that our team could assist you and arrange a replacement. Cloud Nine x
Good product
Good product,excellent service. Ordered my hair straightener after trying my nieces. Fabulous!
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Roxanne, we're so happy to hear you're enjoying your new hair straightener after trying your niece's! We appreciate your 5* feedback. Thank you! Cloud Nine x
Amazing product
Amazing product, my hair feels smooth, it stays perfect for days and the brush that comes with it is amazing as well, it gives the hair and extra straight, hidrates look.
7 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Rowena, thank you for your 5-star review! We're so happy to hear that your hair feels smooth and stays perfect for days, and that you're loving the brush too! Thank you, Cloud Nine x
value for money
Great promotion and value for money.
The dryer itself is pretty decent for power. The changeable heads are really useful.
The volumisers are good too. Definitely gives a lasting lift to the roots and easy to use.
5 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Sam, thank you for your 4* review! We are so happy to hear that you are enjoying the power and versatility of your new dryer, and that the volumizers are giving you a lasting lift. Thank you again for sharing your feedback. Cloud Nine x
Disappointed
I really wanted to give 5 stars as my new hairdryer and straightening iron are actually quite good. However one of the hairdryer attachments is faulty and doesn’t seem to have a magnetic component on it as does the other attachments. It doesn’t attach to the hairdryer and customer service have said they can’t replace it as they don’t have spare parts. So apparently I’ll have to pack everything up and send it all back and await a whole brand new boxed hairdryer replacement. I just feel this is just a bit unnecessary and over the top. I do not want to be without my hairdryer as I travel frequently and grooming is a necessity of my job. I don’t see why they can’t pull it out of their on hand stock and send that!
5 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Sharon, thank you for taking the time to share your feedback. We are very sorry to hear that you received your order with a faulty part. This fault will be thoroughly investigated by our Returns Team. We appreciate how disappointing it is to be without your hairdryer, however, we understand that our Customer Experience team are assisting you as quickly as possible and we hope you will be very happy with the product when your new replacement arrives. Cloud Nine x
Odpowiedź od CLOUD NINE
Thanks for the 5-star review Carol! We're so pleased to hear you're loving your new dryer and that the delivery was fast.
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you Kell for sharing your 5* review. We're happy to hear that you're satisfied with both our delivery speed and the quality of our product.
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you Mandy for sharing your 5* review. We are so happy to hear your order arrived quickly! We appreciate you taking the time to share your positive experience with us.
Cloud Nine x
Ordering was so easy and delivery was…
Ordering was so easy and delivery was very prompt
30 lipca 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review! We're so pleased to hear that you found the ordering process easy and the delivery prompt. We appreciate your feedback!
Cloud Nine x
Our iron broke but was replaced after…
Our iron broke but was replaced after returning. Great service!
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Russell for sharing your 5* review. We're glad we could resolve the issue with your iron and provide a satisfactory replacement. Your positive feedback is truly appreciated!
Cloud Nine x
Fast response to a faulty cloud 9 easy…
Fast response to a faulty cloud 9 easy to return and fast turn around replacement of a new cloud 9 . We love our cloud 9 and rely on it everyday so the fast turnaround was extremely appreciated and to be replaced with brand new one was Amazing . Thankyou
30 lipca 2026
Odpowiedź od CLOUD NINE
Thank you Lis for sharing your 5* review. We are so happy to hear that we could assist you quickly and efficiently with your faulty item! It's wonderful to know that you are loving your new product.
Cloud Nine x
Fast shipping
Fast shipping. Love the wide contouring iron!
Also the airshot pro volumisers are brilliant! Definitely recommend
30 lipca 2026
Odpowiedź od CLOUD NINE
Thank you Nicole for sharing your 5* review. We're so happy to hear you're enjoying the wide contouring iron and finding the Airshot Pro Volumisers brilliant! We appreciate your recommendation.
Cloud Nine x
Excellent service from Cloud Nine when…
Excellent service from Cloud Nine when purchasing new irons.
My original irons lasted 14years which is amazing!
Looking forward to trying the different styles with my new midnight blue irons. Love them 💕
3 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for your wonderful 5* review! We are so happy to hear that you had excellent service and that your previous irons lasted so long. We hope you enjoy trying out different styles with your new midnight blue irons!
Cloud Nine x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.