Purchased a set of seamless extensions on a Friday and by Sunday, several of the clips have come undone from the weft. I reached out to Cliphair and I feel like they are not taking accountability. Aft... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I absolutely LOVEEEEEE my extensions. They are literally just like they picture online. Even better part is they have a US store which is what I thought I ordered from but go figure no I did t and I e... Zobacz więcej
Reakcja na opinię
Very disappointed. I tried to return this item immediately after receiving it—never used, only opened to check—and they refused. They claim it’s 100% human hair, but I seriously doubt it. Customer ser... Zobacz więcej
Reakcja na opinię
I recently ordered ginger hair extensions which didn’t work for my hair color , the return was very smooth but then I ordered black clip ins( the seamless version ) and I’m in love !!!! I have very fi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Cliphair US
Napisane przez firmę
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Napisane przez firmę
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Dane kontaktowe
Zjednoczone Królestwo
- cliphair.com
3,1
Średnia
649 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Cliphair US
Hi Teona
We’re so glad everything arrived just as expected! 🌟 Thrilled you’re happy with your order 👍💁♀️✨💜
Love,
The Cliphair Team ✂️💜
Not happy
I. Still Haven’t my parcel and i am worrying about if i got hacked by this website or??
11 stycznia 2026
Odpowiedź od Cliphair US
Hi Eleve
Thank you for getting in touch.
We are sorry to hear there is a delay with the delivery of your order.
I can see the order is still working its way through the couriers network, however our team will contact them today for further updates and we shall be in contact with you shortly with an update on your parcel via email.
We are sorry for any inconvenience this has caused and would always suggest that if you have any queries with your order to contact our customer service team who will be more than happy to assist you further.
Thank you
The Cliphair Team
The shipping time was decent
The shipping time was decent. Quality good. I had to pay an import tax of $45 in order to get my extensions. This should be disclosed up front
27 grudnia 2025
Odpowiedź od Cliphair US
Hi Tammy
We’re pleased to hear that you were happy with the shipping time and quality of your extensions. Regarding the import tax, we completely understand how frustrating unexpected charges can be.
However, these fees are not applied by Cliphair but are set by your local customs authorities in accordance with the import regulations of the destination country.
To help customers avoid surprises, we do display this information on our website.
We appreciate your feedback and will continue to look for ways to make our information clearer for our international customers.
Kind regards,
The Cliphair Team
Odpowiedź od Cliphair US
Hi Angelina
We’re very sorry to hear that you have not yet received your order. Please be assured that our customer service team is already in contact with you to assist further and investigate the situation with the courier.
We appreciate how frustrating it can be to experience a delay and are doing everything possible to ensure your order reaches you as quickly as possible. If you have any additional questions or concerns in the meantime, please do not hesitate to reach out to us at customerservice@cliphair.co.uk
.
Kind regards,
The Cliphair Team
Belle qualité de cheveux jusqu'aux pointes
Livraison plutôt rapide
Cheveux de belle qualité et d'une belle couleur
La livraison s'est bien passée, beaucoup d'information reçue au fur et à mesure
Les pointes sont épaisses et c'est mon point le plus important.
11 grudnia 2025
Odpowiedź od Cliphair US
Hey Marie
Thank you so much for your wonderful feedback! 🌟 We're thrilled you love the beautiful quality, thick ends, and lovely colour of your hair 💁♀️✨. So happy delivery went smoothly and you felt well-informed 😍💜
Love,
The Cliphair Team ✂️💜
This hair is the real deal
This hair is the real deal! The quality is the best I have seen. The hair was exactly as described. The shipping was quick and uncomplicated. Will be back for more.
10 grudnia 2025
Odpowiedź od Cliphair US
Hey Ashley
Thank you so much for your amazing feedback! 🌟
We're thrilled you love the quality and that your order arrived quickly and smoothly 💁♀️✨. Can’t wait to have you back for more gorgeous hair 😍💜
Love,
The Cliphair Team ✂️💜
Quality and beautiful natural color
Great discount promotion, light auburn color is exactly as shown in picture bought same before and very happy with quality.
27 listopada 2025
Odpowiedź od Cliphair US
Hi Liz
Thank you so much for your lovely feedback! 🌟 We're so happy you love the beautiful light auburn shade and that it matched perfectly 💁♀️✨. Delighted you’re enjoying our quality and promotions too 😍💜
Love,
The Cliphair Team ✂️💜
Have not received my order and did not…
Have not received my order and did not offer any assistance besides to contact the carrier.
24 listopada 2025
Odpowiedź od Cliphair US
Hi Kalee
Thank you for your review, and we’re very sorry to hear that you haven’t yet received your order.
Please be assured that our customer service team is already in contact with you to assist further. We completely understand how frustrating delivery delays can be, and we’re doing everything we can to resolve this with the courier on your behalf.
Kindly check your emails for the latest updates from our team — we’ll continue to keep you informed until the matter is fully resolved.
Kind regards,
The Cliphair Team
The company charged me an additional…
The company charged me an additional fee of 88 for international shipping on top of what I paid for express shipping which was for 1-3 business days, it has now been over 9 business days and I have not yet received my package
4 grudnia 2025
Odpowiedź od Cliphair US
Hi Alexa
Thank you for your review.
We can confirm that your order has now been successfully delivered.
Regarding the additional charge, please note that customs duties and import taxes are applied by your country’s customs authority, not by Cliphair. These fees vary by location and are beyond our control.
We sincerely apologise for the delay you experienced and appreciate your understanding.
Kind regards,
The Cliphair Team
High Quality Hair
The hair is high quality and the color is as described. My hairpiece arrived in a few days. Very pleased with the quality and service.
20 listopada 2025
Odpowiedź od Cliphair US
Hi Patti
Thank you so much for your lovely feedback! 🌟 We're so happy you’re pleased with the high-quality hair and perfect colour match 💁♀️✨. Delighted to hear your hairpiece arrived quickly too 😍💜
Love,
The Cliphair Team ✂️💜
Odpowiedź od Cliphair US
Hi Evgeniya
Aww, thank you so much! 🥰
I’m really glad you’re enjoying it — that means a lot! 💕
Warm regards,
The Cliphair Team
Nice extensions, beware of customs fees
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur customs fees. In my case this was $50 more, and if I wanted to exchange the colour then I'd have to pay that again. I would like to exchange them but I don't want to spend an additional $100 on top of what I wanted to spend, therefore I will be sticking with what I have, which isn't perfect so I don't love them as much as I would like.
21 listopada 2025
Odpowiedź od Cliphair US
Hi Kerri
Thank you so much for your honest feedback 💕
We’re really glad to hear you’re happy with the quality of your extensions and that your order arrived quickly with plenty of updates along the way — we truly appreciate your kind words!
We completely understand your frustration about the unexpected customs fees. These charges are set by local customs authorities and are unfortunately outside of our control, as all international orders are shipped from the UK. However, we’re very sorry this wasn’t made clearer at checkout — we’ve since been working to make this information more visible for our customers.
If our customer service team can assist in anyway, please reach out to us at support@cliphair.com and we’ll take care of you right away. 💖
Love,
The Cliphair Team 💫
Glad your company has samples
Glad your company has samples. I like both the ones I ordered, and both match my hair almost perfectly.
9 listopada 2025
Odpowiedź od Cliphair US
Hi Gretchen
Thank you so much for your feedback! 💕
We’re thrilled to hear that you’re happy with the samples and that both match your hair almost perfectly. Our colour match service is designed to make choosing the right shade as easy as possible, so it’s wonderful to know it helped you feel confident with your choices.
We can’t wait for you to try your full set of extensions and hope you love them just as much as the samples! 🥰
Love,
The Cliphair Team 💖
Never received the extensions that were…
Never received the extensions that were ordered. Requested a full refund due to non delivery!
8 listopada 2025
Odpowiedź od Cliphair US
Hi Joseph
Thank you for your feedback.
We’re sorry to hear about the delay in receiving your order. After reviewing your case, we can confirm that your transaction was automatically flagged by our payment system as requiring additional verification. This is a standard security measure designed to protect both our customers and our business from potential fraudulent activity.
An email was sent to you on 10th November explaining the situation and requesting verification documents so we could safely process your order. Unfortunately, we haven’t yet received a reply to that message. Once the requested documents are provided, we’ll be able to verify the order immediately and proceed with dispatch.
If you could kindly respond to the original email or contact our customer service team directly at customerservice@cliphair.co.uk we’ll prioritise resolving this for you right away.
Kind regards,
The Cliphair Team
The website I ordered from said that I…
The website I ordered from said that I would be receiving my order within 3-4 business days. After three days I received an email saying that my order would not be delivered for 2 weeks and as of today I still have not received my order.
20 listopada 2025
Odpowiedź od Cliphair US
Hi Elizabeth
Thank you for your feedback.
We’re very sorry to hear about the delay with your order and understand how frustrating this must be. We have emailed you directly so that we can look into this in more detail and provide an update as soon as possible.
It appears that there has been an unexpected delay in transit, and while this is rare, please rest assured that our team is actively investigating the situation and will keep you informed as soon as we receive further information from the courier.
We truly appreciate your patience and understanding while we work to resolve this for you.
Kind regards,
The Cliphair Team
Love the quality of every set of…
Love the quality of every set of extensions I’ve ever bought (5 sets so far) Additionally, the Color matching service has been on point every single time. As natural redhead, Once I color my hair, it can get tricky. I highly recommend Clip Hair
2 listopada 2025
Odpowiedź od Cliphair US
Hi Lindsey
Thank you so much for your wonderful review! ❤️
We’re thrilled to hear that you’ve loved every single set of extensions you’ve purchased from us — five sets is amazing! 🥰
It’s especially lovely to know that our colour matching service has been spot on for your beautiful red tones — we know how tricky red shades can be to match perfectly, so hearing this makes us so happy. ✨
Your continued trust and recommendation mean the world to us — thank you for being such a loyal part of the Cliphair family! 💕
Love,
The Cliphair Team 💫
Premium Hair
they are very soft, voluminous, and match perfectly. I ended up getting them layered to blend with my blunt shoulder cut, and I was not disappointed at how great it looks. remy human hair is the best, and this brand is premium. I also love how their tracking is consistent. I was not surprised or left in the dark on where my package was.
6 listopada 2025
Odpowiedź od Cliphair US
Hey Treya
Thank you so much for your wonderful review! 💕
We’re thrilled to hear how happy you are with your extensions — it sounds like your stylist did an amazing job blending them with your shoulder-length cut! ✂️💁♀️ We couldn’t agree more — our Remy human hair is designed to feel soft, voluminous, and natural, and we’re so glad you’ve found it to be truly premium quality.
It’s also great to know you appreciated the smooth, transparent tracking process — we always aim to make every part of your Cliphair experience stress-free from checkout to delivery. 🚚✨
Thank you for choosing Cliphair — we can’t wait to see you back for your next order! 💖
Love,
The Cliphair Team 💫
Great company to work with
This company does their very best to get you your hair piece to you as quickly as possible. I love that they have returns if you’re not happy as long as you don’t open the health bands that are on them. I had to return mine, and they were very prompt at giving me a refund. Now that the hair is beautiful unfortunately it didn’t work for me, but I’m sure it will work for others
13 października 2025
Odpowiedź od Cliphair US
Dear Anita
Thank you so much for your lovely review! 💕 We’re so glad to hear you were happy with how quickly your order arrived and that our returns process was easy and efficient. We always want our customers to feel confident when shopping with us, so we really appreciate you highlighting that.
It’s also great to know you found the hair beautiful — even though this particular piece wasn’t the perfect fit for you. If you ever decide to give Cliphair another try, we’d love to help you find your ideal match through our free colour match and style consultation service. Our experts can help you choose the best shade and extension type for your hair goals.
Thank you again for your kind words — we hope to help you find your dream set next time! ✨💖
— The Cliphair Team
US Customers - Dont Order
Ive order from you many times, and this time I had to pay 55 to UPS for my order. Its not your fauly but I think you need to make the customer more aware of that. I thought it was a scan and ignored it for 1 week. I reached out to your staff and they said its noted in the terms and conditions - cmon, who reads that?
18 października 2025
Odpowiedź od Cliphair US
Hi Delaney
Thank you for sharing your feedback, and we’re very sorry for the inconvenience caused by the unexpected customs charges.
We completely understand how frustrating these additional fees can be. However, customs duties and import taxes are determined by the local authorities of the destination country and are unfortunately outside of our control. We do aim to make this as clear as possible on our Shipping & Delivery page, where information about potential customs fees is explained in full transparency for our international customers.
We truly value your continued loyalty as a returning customer and are sorry this experience didn’t meet expectations.
If you’d like any help with future orders or further clarification, please don’t hesitate to reach out to us at customerservice@cliphair.co.uk
— we’d be more than happy to assist you.
Kind regards,
The Cliphair Team
Excellent customer service so far
Update: my order was lost in shipping and after reaching out I had a prompt response and replacement has been shipped! Cant wait to try it out!
30 września 2025
Odpowiedź od Cliphair US
Hi Rosemary
We’re very sorry to hear about the delay and the confusion regarding your order updates. We completely understand how frustrating it must be to receive multiple notifications without any tracking information.
We can confirm that your message has been received, and our team is now investigating this matter as a priority to identify what has caused the delay. We’ll be back in touch with you shortly with a full update.
Thank you for your patience and for bringing this to our attention.
Kind regards,
The Cliphair Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.