Purchased a set of seamless extensions on a Friday and by Sunday, several of the clips have come undone from the weft. I reached out to Cliphair and I feel like they are not taking accountability. Aft... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I absolutely LOVEEEEEE my extensions. They are literally just like they picture online. Even better part is they have a US store which is what I thought I ordered from but go figure no I did t and I e... Zobacz więcej
Reakcja na opinię
Very disappointed. I tried to return this item immediately after receiving it—never used, only opened to check—and they refused. They claim it’s 100% human hair, but I seriously doubt it. Customer ser... Zobacz więcej
Reakcja na opinię
I recently ordered ginger hair extensions which didn’t work for my hair color , the return was very smooth but then I ordered black clip ins( the seamless version ) and I’m in love !!!! I have very fi... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Cliphair US
Napisane przez firmę
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Napisane przez firmę
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Dane kontaktowe
Zjednoczone Królestwo
- cliphair.com
3,1
Średnia
649 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
First impression, no install yet
I haven’t had my hair installed and won’t happen until 3–19. However, my first impression is a tightly wrapped package in plastic, I had purchased a heat protection, shampoo, and conditioner… The shampoo completely cracked and exploded all over everything inside the package. It was sticky. It was full of mushy paper, it got onto my extension bags. It got into the conditioner box. The conditioner top started to come off. It was not on tight enough… also, was not aware of the tariffs I would have to be paying. I ended up paying $108, so maybe next time include that in the final checkout price or have it listed somewhere on the listings because I was not made aware of that fact after already spending $800,
6 marca 2026
Odpowiedź od Cliphair US
Hi Kate
Thank you for your review.
We’re very sorry to hear about your experience, particularly the condition your order arrived in. This is certainly not the standard we aim to provide, and we completely understand how disappointing and frustrating this must have been.
As we had not received any prior contact from you, we have now emailed you directly and are awaiting your response so that we can investigate this further and assist you as quickly as possible. Issues such as leakage in transit are extremely rare, and we would like the opportunity to resolve this for you.
In regard to the additional charges, please note that customs duties and import taxes are set by the destination country and are outside of our control. These are typically charged by the courier upon arrival into the country. We do understand your feedback regarding visibility at checkout, however this is mentioned on the website when you choose your shipping method.
Please reply to our email so we can assist you further and resolve this matter for you.
Kind regards,
The Cliphair Team
I ordered the curly blonde and I…
I ordered the curly blonde and I received kinky blonde I put in a request for return and customer service does not respond do not order from this company it's a scam and phone numbers do not work
20 lutego 2026
Odpowiedź od Cliphair US
Hi Jo
Thank you for your review.
We’re very sorry to hear about your experience and would like to clarify the situation.
We can confirm that our customer service team has responded to your query and sent several emails requesting images of the item so that we can assess and approve your return request. At this time, we are still awaiting these images, which are required before we can proceed further.
We always aim to assist our customers as quickly as possible, and we would never ignore a query. Once we receive the requested information, we will be able to review your case and provide the appropriate resolution.
Please kindly check your inbox and respond to our latest email with the requested images so we can assist you further.
Kind regards,
The Cliphair Team
Great Quality but Expensive Shipping
The clip in hair extensions are great - soft, thick, full all the way to the ends, and shipped quickly. The reason I’m only giving 3 stars is because it said I had free shipping and then when UPS arrived I had to pay $52 to get my package!
4 marca 2026
Odpowiedź od Cliphair US
Hi Hannah
Thank you for your review and for your kind words about the quality of our extensions. We’re delighted to hear you’re happy with the hair itself!
We completely understand your frustration regarding the additional charge from UPS. Please note that shipping costs displayed on our site cover the courier fee, but any customs, import duties, or VAT applied by the destination country are set by local authorities and are outside of our control. Unfortunately, these fees are sometimes applied at delivery, even when free shipping is selected.
We do our best to make this clear on our website, and this is mentioned at the point of choosing your shipping method.
If you’d like any further guidance or assistance regarding shipping or customs, our team is happy to help at customerservice@cliphair.co.uk
Kind regards,
The Cliphair Team
Perfect Match!
I've never been able to color match my red hair but I found a perfect match. It was my first time with clip-ins, and I love them!
I did have to pay an extra $50 for shipping before it would be delivered due to tarrif bs but worth it.
2 marca 2026
Odpowiedź od Cliphair US
Hi Samantha
We’re so thrilled to hear you found the perfect match for your red hair! 🌟
Delighted your first experience with our clip-ins has been so positive and that you love them 💁♀️✨. We completely understand the extra shipping charges, and we’re so glad it was worth it for the perfect hair 😍
Love,
The Cliphair Team ✂️💜
They tried to make me pay UPS $60 in…
They tried to make me pay UPS $60 in addition to the over $200 shipping said free it’s very misleading don’t do business
28 lutego 2026
Odpowiedź od Cliphair US
Hi Patty
Thank you for your review.
We’re sorry to hear about the confusion regarding your shipping charges. Please note that customs or import duties are applied by the destination country and not by Cliphair, and these fees are unfortunately beyond our control and these are mentioned on our website.
If you’d like further clarification on your order or shipping fees, our customer service team is happy to assist at customerservice@cliphair.co.uk
.
Kind regards,
The Cliphair Team
Odpowiedź od Cliphair US
Hi Catherine
We’re so happy to hear you’re pleased with everything! 🌟 Thrilled that your experience with Cliphair has been great 💁♀️✨
Love,
The Cliphair Team ✂️💜
I used this hair to add extra hair to…
I used this hair to add extra hair to the ends of my dreadlocks. This hair is fantastic quality and perfect for what I’m using it for. Cliphair never disappoints!
23 lutego 2026
Odpowiedź od Cliphair US
Hey Rebecca
We’re so thrilled to hear your feedback! 🌟
We are delighted the hair worked perfectly for your dreadlocks and that you love the quality 💁♀️✨. We’re so happy Cliphair continues to impress you 😍
Love,
The Cliphair Team ✂️💜
I didn't know there was a postal charge…
I didn't know there was a postal charge that held up my delivery. I didn't know it was coming from another country. I ordered two day delivery and that didn't happen and the arrival date kept changing.
I'm sure it will be lovely whenever it arrives.
18 lutego 2026
Odpowiedź od Cliphair US
Hi Carol
We completely understand and appreciate your patience! Just to clarify, any postal or import charges are from the country of entry and not associated with Cliphair and this is mentioned on our website that shipping fees apply.
We’re so sorry the delivery didn’t arrive as quickly as expected, and we completely understand how frustrating that must have been. Please feel free to contact our customer service team anytime for tracking or updates — we’ll do everything we can to help 💜.
Love,
The Cliphair Team
Odpowiedź od Cliphair US
Hi Dina
We’re so glad you’re happy with the quality! 🌟 Thrilled you love your Cliphair extensions 💁♀️✨😍💜
Love,
The Cliphair Team ✂️💜
I loved this brand when I first started…
I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the same. The clips are not lasting as long, the hair is splitting one month in and they are significantly thinner. I’m devastated, because on top of that, I’m getting charged an import duty of $75 on top of the price of extensions.
26 stycznia 2026
Odpowiedź od Cliphair US
Hi Katie
Thank you for taking the time to share your feedback and for being such a loyal Cliphair customer over the years — we truly appreciate your continued support.
We’re very sorry to hear that your recent experience hasn’t matched the high standard you’ve come to expect from us.
Please rest assured that our extensions are made from 100% Remy human hair, and every batch undergoes strict quality checks to ensure consistency. We take all feedback seriously and would like the opportunity to investigate this further to understand what may have happened with your recent orders.
Regarding the import duty, please note that these fees are determined by your country’s customs authorities and not by Cliphair. While they are outside of our control, we do offer a prepaid “all duties and taxes included” shipping option at checkout to help international customers avoid unexpected charges.
Please contact our customer service team at customerservice@cliphair.co.uk with your order details so that we can review this for you and assist further.
Kind regards,
The Cliphair Team
Excellent Customer Service 👌🏼
24 stycznia 2026
Odpowiedź od Cliphair US
Hi Samantha
We’re so happy to hear that! 🌟 Thrilled you were pleased with our customer service 💁♀️✨. Your kind words mean a lot to our team 😍💜
Love,
The Cliphair Team ✂️💜
Prompt responses and great quality!
Prompt responses, thorough and the quality is amazing!
9 lutego 2026
Opinia niezależna
Odpowiedź od Cliphair US
Hi Leah
We’re so thrilled you’re happy with your experience! 🌟 Delighted the quality exceeded your expectations and our team’s responses were helpful and thorough 💁♀️✨😍💜
Love,
The Cliphair Team ✂️💜
The worst hair ever
The worst hair ever, it came with some oil in it and the clip ins don't stay👎🏻👎🏻👎🏻👎🏻 super bad quality hair I paid over $360 dlls for a hair that end in the trash👎🏻👎🏻 the worst hair I ever bought in my life
21 stycznia 2026
Odpowiedź od Cliphair US
Hi Eliza
Thank you for your review.
We’re very sorry to hear that you’re unhappy with your recent purchase. We haven’t received any prior contact from you regarding this issue, so we’ve now emailed you directly to assist further and to look into your concerns in more detail.
Please rest assured that all of our hair extensions are made from 100% Remy human hair and undergo multiple quality checks before dispatch. We take all feedback seriously and would really like the opportunity to review your case and help resolve this for you.
Kind regards,
The Cliphair Team
I received the incorrect order
I received the incorrect order. Sending it back has been a big hassle as Australia post will not except the return sticker.
I have not been able to return or exchange my order.
20 stycznia 2026
Odpowiedź od Cliphair US
Hi Caroline
Thank you for your review.
We’re very sorry to hear that you received the incorrect order — this is extremely rare, and we completely understand how frustrating this must have been for you. After reviewing your communication, we can see that you did mention this was due to receiving the wrong order, and our customer service team is already assisting you to resolve the issue and help with returning the product.
We truly apologise for the inconvenience caused and appreciate your patience and understanding while we work to ensure this is put right as quickly as possible.
Kind regards,
The Cliphair Team
Way To Expensive
They are beautiful but way to expensive. I found some cheaper. They are fabulous if you are willing to spend that much. I am not.
26 sierpnia 2025
Odpowiedź od Cliphair US
Hi Stephanie
Thank you for your review.
We’re glad to hear that you found our hair extensions beautiful! We understand that our products are an investment, and we always aim to provide high-quality 100% Remy human hair with rigorous quality checks to ensure longevity and performance.
We appreciate your feedback and hope that if you choose to invest in our hair in the future, you enjoy the quality and care that goes into every product.
Kind regards,
The Cliphair Team
Love the hair
Love the hair! Color match is great! Don’t order for one or two day delivery as you will be charged a tariff fee one that I was not informed about from the company. that is my reason for four stars. I paid $9.99 for 1 to 2 tape delivery and then when the UPS people got here, they informed me that I owed them another $40 for custom. I believe this should be on the checkout page for people who are wanting it shipped one or two days. I contact a customer service and they said that in the regular shipping they cover that and they do so why don’t you do it for the one to two day shipping?
28 stycznia 2026
Odpowiedź od Cliphair US
Hi Terri
Thank you for your review and feedback.
We’re so pleased to hear that you love the hair and that the colour matched perfectly!
Regarding customs charges, we do not set or collect these fees, as they are determined by your country’s customs authorities. For EU and international orders, the standard shipping service usually allows for customs to be included in our delivery charges, but express services such as 1–2 day delivery are handled by the courier, and any customs or import fees are applied by them. Unfortunately, we have no control over these additional fees, which is why they may appear at the point of delivery.
We appreciate your feedback and will review our website and checkout information to make this clearer for future customers.
Kind regards,
The Cliphair Team
Gorgeous hair!
Speedy delivery, beautiful hair, so close to what I need. Gorgeous packaging with additional clips. Absolutely love it!
14 stycznia 2026
Odpowiedź od Cliphair US
Hi Erin
We’re over the moon to hear how much you love your new hair! 🌟 So happy you’re thrilled with the speedy delivery, beautiful quality, and gorgeous packaging 💁♀️✨.
Delighted it was such a close match and that you loved the extra clips too 😍💜
Love,
The Cliphair Team ✂️💜
The hair is surprisingly high quality
The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
6 stycznia 2026
Odpowiedź od Cliphair US
Hi Julia
We’re so glad you’re happy with the quality of your hair! 🌟 Thank you for your feedback regarding customs fees 💁♀️✨. We really appreciate you bringing this to our attention and will make sure to provide clearer guidance for future orders 😍💜
Love,
The Cliphair Team ✂️💜
Odpowiedź od Cliphair US
Hey Dimitra
We’re so glad to hear you’re happy with everything! 🌟 Thrilled you love the beautiful product and had an excellent experience with our customer service 💁♀️✨😍💜
Love,
The Cliphair Team ✂️💜
I didn’t get my order
24 grudnia 2025
Odpowiedź od Cliphair US
Hi Shnorig
Thank you leaving your review.
We have checked the tracking for you and can see that the order has been delivered and the Courier has provided images for the proof of delivery.
We ask that you check all of your safe places and neighbour and if the order has still not be located, please contact our customer service team at
customerservice@cliphair.co.uk we will be more than happy to assist you further.
Thank you
The Cliphair Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.