Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After a year moving to a new flat, I am extremely satisfied with the results and truly appreciate the professional approach. I wish I had this service at first. The team was incredibly helpful, provid... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service! Very easy booking service, and answered all my questions promptly and patiently. They cleaned the flat to perfection, and were understanding when I was running 10 minutes late to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Would absolutely recommend this company for an end of tenancy cleaning. A team of two arrived bang on time and spent 3-4 hours on our flat. Everything was spotless when they left, including the oven a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Billie at Cleaner Cleaner Ltd replied very quickly to my initial & subsequent queries before booking their service. They arranged the post-tenancy clean with only 2 days’ notice. Dany, our cleaner, wa... Zobacz więcej

Reakcja na opinię

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

510 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great job

Great job, very clean carpets in two bedrooms and two staircases. Amazed that they managed to remove all the stains, but they did and the carpets look brand new.

28 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Harry, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Oceniono na 5 z 5

Very reliable and did a great job

Very reliable and did a great job. Would definitely recommend.

22 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Niamh, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Oceniono na 5 z 5

Highly recommend

The cleaning service and the customer care team has been incredibly accommodative, informative and professional. Our business has previously went with multiple different cleaning companies, however Cleaner Cleaner has been by far the best. We are very happy with the results and service provided. Highly recommend. Big thank you to Katie for helping to organize!

15 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear leva, thank you for your valued custom and the great review! Cleaner Cleaner Team

Oceniono na 5 z 5

Perfect service

It was really easy to book, and the cleaning service was fantastic. Can't recommend enough

14 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Tom, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Oceniono na 5 z 5

Excellent service in delicately…

Excellent service in delicately removing a stain from our sofa. I was concerned given the fabric was delicate and the whole sofa is now spotless. Highly recommended.

15 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Antonio, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Oceniono na 5 z 5

Excellent Service

Can’t rate Cleaner Cleaner company highly enough. They were excellent at communicating before and during our end of tenancy clean. Flat was spotless once finished. Tania did a great job. Would definitely recommend and use again. Thank you.

9 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Nicola, thank you for your valued custom and the great review! Cleaner Cleaner team

Oceniono na 5 z 5

Will be using this company again

Found this cleaning company really easy to deal with - I had great and clear communication via email beforehand and they were very understanding when I was running late to let the cleaners in on the day. The cleaners themselves were fantastic - I booked an end of tenancy clean and I don't think the flat has ever looked cleaner. Will be using them again in the future.

9 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Harri, thank you for your valued custom and the positive vibes! Cleaner Cleaner team

Oceniono na 5 z 5

Quick and easy. Good Cleaning

Website easy to navigate. They got in contact with me extremely quick after completing website form and could do the cleaning within 3 days from contacting them. Landlord was happy with the standard of cleaning. Everyone was a winner

7 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Stuart, thank you for your valued custom and the great review! Cleaner Cleaner team

Oceniono na 5 z 5

Recommended and will use again

Arrived on time, in uniform and protective footware applied upon entrance, very respectful manner and conducted the work in a professional and careful approach. Ensuring all the steps are explained prior carrying out the duty at each stage. No hidden charges or add ons so no surprises.
Genuine business who care for the client. Will highly recommend

10 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Mr Alnashed, thank you for your valued custom and for the wonderful words! Cleaner Cleaner Team

Oceniono na 5 z 5

Very professional

They were lovely, punctual and very professional. Would 100% recommend!

30 lipca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Stephanie, thank you for your valued custom and the positive vibes! Cleaner Cleaner team

Oceniono na 5 z 5

Amazing clean!

From the moment I enquired the service has been impeccable. Our sofa was cleaned today and when I mean clean, it’s smells amazing, stains are no longer visible and the colour looks restored too.

Amazing service and so efficient.

Thank you for reviving the sofa

2 sierpnia 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Sima, thank you for your valued custom and the great review! Cleaner Cleaner Team

Oceniono na 5 z 5

Amazing service

Amazing service. Good communication updates and easy to follow process. Technician was polite and professional and ingrained sofa stains gone!

24 lipca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Joanna, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Oceniono na 5 z 5

Efficient and caring

Easy to book, took lots of care to get the right treatment for a valuable rug, very efficient.

19 lipca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Karl, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Oceniono na 5 z 5

Professional service

Professional service, good communication and did a very good job for my velvet sofa which was smited with dog hair and feather dust.

18 lipca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Chris, thank you for your valued custom and the great review! Cleaner Cleaner team

Oceniono na 5 z 5

Highly recommended

Highly recommended. Very good quality cleaning and staff was professional and friendly.

17 lipca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Andrea, thank you for your valued custom and the great review! Cleaner Cleaner Team

Oceniono na 5 z 5

Happy repeat customer

Very good communication by text/email. Very prompt and efficient on the job also. Second time using them and will do so again whenever i have another pet-related carpet emergency!

8 lipca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Sean, thank you for your valued custom for the second time and for the wonderful words! Cleaner Cleaner Team

Oceniono na 1 z 5

DO NOT USE!

DO NOT USE!

Arranged an end of tenancy clean which the cleaner turned up 30 mins late and performed at a poor level with numerous areas missed even though it was a small 2 bed flat. These were picked up on the inventory report and while they offered to come back and rectify these, it was obviously too late as the landlord has already hired a different cleaner to fix the issues. They have now refused to compensate me as they have a strict no refund policy, which is against the Consumer Rights Act 2015 - BEWARE BEFORE USING!

12 czerwca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Dominic,

Thank you for sharing your experience. We deeply regret that our service did not meet your expectations, and we understand your frustration.

Firstly, please accept our sincere apologies for the delay in our cleaner's arrival. Due to heavy traffic, our cleaner arrived 20 minutes late. While we communicated this delay to you as soon as possible, we understand that this did not meet your requirement for punctuality.

We also apologise for the issues noted in the cleaning. The inventory report highlighted some missed areas, primarily light dust, which was reported to us two weeks after the cleaning. Although this was outside our standard guarantee period, we offered to address these issues as part of our commitment to customer satisfaction.

Unfortunately, by the time we received the report, the landlord had already arranged for another cleaner to rectify the issues. We appreciate how this put you in a difficult position and sincerely apologise for any inconvenience this may have caused.

Regarding our refund policy, we adhere to the guidelines set by the Consumer Rights Act 2015. Our standard practice to resolve service issues is to offer to return and address any identified problems. In this case, we proposed to come back and rectify the omissions noted in the report. However, since the landlord had already intervened, we were unable to fulfil this offer.

We understand your concerns about the deposit deductions made by your landlord. While we cannot influence the landlord’s actions, our goal is always to provide a service that avoids such situations. Our offer to return and correct any deficiencies was in line with our service guarantee, and we regret that it could not be utilised.

We are committed to continually improving our services and take your feedback seriously. If there is anything more we can do to address this issue, or if you would like to discuss it further, please contact us directly.

Thank you for bringing this to our attention. We hope you will consider giving us another opportunity in the future to demonstrate our commitment to providing high-quality service.

Best regards,
Cleaner Cleaner Team

Oceniono na 5 z 5

Highly recommended outstanding cleaning service!

Extremely reliable, quick and clear communication, outstanding and fast cleaning service. Second time I used their service and once again got my deposit back. Thank you!

20 czerwca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Anna, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Oceniono na 5 z 5

With due diligence

I contacted them for a mattress and office chair cleaning. It was a bit full of dust after home renovation work. They asked for some images and care instructions to make sure what they solution is suitable especially with an unknown office chair. They came on time, and finished everything very quickly. I am very satisfied with the service provided.

14 czerwca 2024
Opinia niezależna
Logo Cleaner Cleaner Ltd

Odpowiedź od Cleaner Cleaner Ltd

Dear Daniel, thank you for your valued custom and the wonderful words! Cleaner Cleaner team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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