I have been a very willing consumer of Chococo for nearly ten years. Recently however, I have been so disappointed. It started at Easter this year when they changed a product I’d had for the past 3 ye... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Been buying on and off from this company since 2002. Bought for several occasions and each time did not fail to amaze and delight. Prompt speedy delivery in non plastic packaging, ethical beautifu... Zobacz więcej
Quality of that "chocolates" had a very poor appearance. They looked dull, misshapen and unappetizing, as if they had been improperly stored or handled. Moreover, packaging was poorly assembled, with... Zobacz więcej
Bought 4 Easter eggs for delivery. Unfortunately one box was squashed and sad looking. I messaged customer services - nothing. I got an email from them a few days later asking for a review, and reques... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.
Dane kontaktowe
12 Westminster Road, BH20 4SN, Wareham, Dorset, Zjednoczone Królestwo
- 01929 421 777
- info@chococo.co.uk
- chococo.co.uk
2,8
Średnia
537 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great products, for treats and gifts
I purchased a 'Thank you' bar as a gift and also a selection of the chocs. Very nice quality and variety.
13 czerwca 2016
Opinia niezależna
Wonderful chocs!
I first discovered Chococo on a visit to Swanage and I like them so much I even use their mail order service, so superb are their chocolates! They definitely offer some of the best chocs on the market today.
9 czerwca 2016
Opinia niezależna
Odpowiedź od Chococo
Many thanks for your smashing review! We are delighted to hear that you use our mail order service after visiting us initially in Swanage and how highly you rate the quality of our handmade chocolates. We hope that we can continue to delight you as much in the future.
Best regards,
Claire Burnet, co-founder, on behalf of all the team
Swift delivery and chocolate to die for
We ordered the ginger-studded block chocolate, and will buy more, it is one of the very best we have ever had
9 czerwca 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Kate,
Many thanks for your lovely comments about our dark chocolate ginger slabs. We are thrilled to hear that you thought it some of the very best chocolate you have ever had - we only work with fine origin chocolate (the chocolate you enjoyed was from Madagascar), and the quality is reflected in the taste that we hope you will continue to enjoy!
Best regards,
Claire Burnet, co-founder, on behalf of all the team
Excellent again
We were introduced to Chococo soon after they opened in Swanage and have been loving their chocolates ever since. Not such frequent visitors to Dorset now so their great online service is worth every penny. I ordered the Chocolate Cascade as a treat for a special occasion at the weekend - think you will be getting a few more orders!
8 czerwca 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Mary,
Many thanks for taking the time to send us your lovely feedback. It's great to hear that you find our online service worthwhile if you cannot visit us so much in Dorset. By the way, we have a shop in Winchester now too and are just about to open in Exeter if you are ever visiting those locations. We hope we can continue to delight you as much as we have done so far and many thanks for your continued support over these nearly 14 years since we opened in Swanage!
Best regards,
Claire Burnet, co-founder, on behalf of all the team
Interesting and delightful box of moreishness
Appreciated the welcome voucher and I lobe that there is an alcohol free version. I like the flexibility of options on this site. Sexy packaging.
6 czerwca 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Nikita,
Many thanks for your lovely feedback. We are pleased to hear that you appreciated the £5 welcome voucher and that we offer a range of selection boxes including an alcohol-free version. We hope that you will buy our fresh handmade chocolates from our website again in the future.
Best regards,
Claire Burnet, co-founder, on behalf of all the team
As expected!
Ordering easy. Chocolates arrived on the date required. Perfect packaging, not excessive, and chocolates perfect inside. Just wish I could have selected the actual chocolates although they were lovely.
5 czerwca 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Sandra
Many thanks for taking the time to send us your feedback - we are delighted to hear that you found our online ordering process easy and that the chocolates arrived on time and in perfect condition. We currently are unable to offer a universal bespoke service for choosing chocolates to go in every box due to the added labour cost that would entail & complexity if we are not making a particular flavour at the time. However, if you would like to select particular flavours, you could always call us directly on 01929 421777 and talk to Mel - she would see if we could manage to do a particular combination in a box for you.
Best regards,
Claire Burnet, co-founder, on behalf of all the team
Fantastic chocolates
Fantastic chocolates which cannot be beaten anywhere - that it why I have them shipped to Australia and all around the world for me.
31 maja 2016
Opinia niezależna
Always excellent service and products
I have used Chococo many times mailing gifts as surprises for friends who are ill or having a tough time. The chocolate fish and chips always make people smile. Great delivery service too. Recently my recipient friend put photos of the fish and chips on FB and loads of people just loved them...so more orders on the way methinks!!
30 maja 2016
Opinia niezależna
Excellent product
I ordered two boxes of chocolates on Tuesday 24th May they arrived within two days.The chocolates were beautifully packaged and tasted delicious.The service is friendly and efficient.Will be visiting again,thank you chococo.
29 maja 2016
Opinia niezależna
Fantastic Chococo
The most Gorgeous chocolates ever tasted. Fast delivery. Fantastic service - could not be more pleased.
27 maja 2016
Opinia niezależna
Fantastic to look at. Better to eat!
I purchased a large Milk Chocolate selection for my girlfriend's birthday, and a chilli cocoa nib slab for myself. From the packaging, to the beautiful chocolates, everything has a quality look and taste, and some of the chocolates are really quite stunning little creations. They have a two week shelf life, being fresh and hand made... although I doubt a box has ever lasted that long!
The chilli chocolate is fantastic, with a nice (not too hot) warmth from the smoked chilis, and a lovely nuttiness from the dark chocolate... not at all bitter, either: you can tell it's a high quality chocolate.
Chococo really do make fantastic chocolates. If you usually go for 'high street' chocolatiers, then you'll be surprised at just how much better these fresh choices are: most definitely to be tried!
26 maja 2016
Opinia niezależna
Delicious looking cake
Ordered the ginger cake. Was kept informed of of events. Cake arrived very quickly, well packed and intact. As it is a gift, I cannot, yet, comment on taste!
22 maja 2016
Opinia niezależna
Amazing!
These genuinely are the best chocolates I've had by quite some margin. There are two or three other brands that just about come
close, but the creativity and the flavour combinations are really something else. Even though I love the colours on the box, overall the packaging makes a chocolates feel a bit cheap in comparison to some of its rivals - more Thorntons than Newhouse.... But don't be fooled. These are properly top notch chocs.
21 maja 2016
Opinia niezależna
Great product, expensive delivery charge.
Beautiful delicious chocolates. Very expensive to have a Saturday delivery though.
18 maja 2016
Opinia niezależna
Odpowiedź od Chococo
Dear AC, Many thanks for your review. We are delighted to hear that you found our handmade chocolates both beautiful & delicious. Yes Saturday delivery is expensive as that is what Royal Mail charges us for a guaranteed Saturday delivery. We do not make any money on p&p and being a small company, do not get the same discounted rates that much large companies can negotiate. We have only recently started offering Saturday deliveries as an option due to some customer requests but fully accept that it is an expensive option for all concerned. We hope that if you used us again, you could select a weekday for a much cheaper delivery rate from £3.95.
Best regards,
Claire Burnet
co-founder
Very good service
First time user and the chocolates are a gift so haven't tried them. The service was excellent and the delivery turned up on the right day.
Very impressed and will be using again.
17 maja 2016
Opinia niezależna
Fabulous chocolate from a great company
I've visited the store in Swanage a few times over the years and have now ordered online. The chocolates arrived promptly and in excellent condition. Quite expensive but worth it for a special occasion.
11 maja 2016
Opinia niezależna
Grear Chocs
The chocolates are great. The only criticism we have is with regard to the chocolate guide leaflet - some times difficult to match to products, which we do like to do, when selecting a chocolate. if it is possible to ensure a bit more accuracy in the display, then we would happily rate the chocs at 5 stars
9 maja 2016
Opinia niezależna
Delicious
The most delicious, fresh tasting chocolates. Expensive but worth every penny! They were well packaged and arrived on my specified day.
9 maja 2016
Opinia niezależna
Fantastic present for an eighty year old chocoholic
From chatting through my order, personal messages, postage instructions and messages on the parcel Chococo got it all right and the various chocolate presents were wonderful (and delicious all through the night I am told!!!!)
A huge thank you
8 maja 2016
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.