Chloé-Dubois Recenzje 

79
Wynik TrustScore: 1.5 na 5

1,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

PESSIMA ESPERIENZA! La merce è arrivata a destinazione dopo quasi un mese e la taglia XL in realtà corrisponde ad una SMALL. Tenete conto che va bene ad una bambina di 7 anni che pesa 45 kg. Ora, olt... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I HAVE BEEN SCAMMED. Purchased a shirt, quality extremely poor, colour completely misrepresented and all tags cut out (remnant showed where the tags should be). When trying to get a return label, I... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

WARNING: DO NOT USE THIS RETAILER. Chloé Dubois is not an EU brand/shop, but a fully China-operated scam. The products — if they arrive at all — do not match their descriptions, and the company ref... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

If I could, I would give this site a negative star. The store said it was in Netherlands. But want me to ship it back to China! Cheap quality puffer jacket, nothing like the photos. Daughter was very... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Willkommen bei Chloé-Dubois, Ihrem vertrauenswürdigen Partner in der Welt der Online-Mode. Unser Unternehmen verbindet Leidenschaft für Stil mit dem Engagement für Qualität und Authentizität, um Ihnen nicht nur Kleidung, sondern ein ganzheitliches Stilgefühl zu bieten. Unsere Gründerin, Chloé Dubois, hat es sich zur Aufgabe gemacht, Kleidungsstücke zu kreieren, die nicht nur ästhetisch ansprechend sind, sondern auch das Selbstvertrauen unserer Kunden stärken. Unser Online-Shop bietet eine breite Palette an sorgfältig ausgewählten Kollektionen, die darauf abzielen, jeden Kunden zu ermächtigen, seine individuelle Schönheit und Persönlichkeit auszudrücken. Bei Chloé-Dubois glauben wir, dass gute Kleidung mehr ist als nur ein Teil Ihres Outfits; es ist ein Teil Ihres Lebens. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle. Wir legen großen Wert auf eine transparente Kommunikation und schnelle, zuverlässige Lieferdienste. Unsere Kundenbewertungen zeugen von unserem unermüdlichen Bestreben, ein herausragendes Einkaufserlebnis zu bieten. Unser Kundenservice-Team ist immer bereit, Ihre Fragen zu beantworten und Ihnen bei Ihrer Auswahl zu helfen. Unser Ziel ist es, Sie nicht nur zu kleiden, sondern Sie dazu zu inspirieren, sich jeden Tag großartig zu fühlen. Entdecken Sie unsere Kollektionen und erleben Sie den Unterschied, den echte Qualität und Leidenschaft für Mode machen können.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

79 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 98% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(79)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Excellent Service After a Sizing Issue

I ordered a shirt from Dubois Mode and unfortunately it turned out to be too small once it arrived.

I reached out to their Customer Service team and was pleasantly surprised by how smoothly everything was handled. They responded quickly, took care of the issue without any hassle, and made the process of correcting the size straightforward and stress-free.

It’s always a good sign when a brand stands behind its product and makes things right without complication.

Overall, a really positive experience with both the product quality and, especially, the level of customer support.

25 kwietnia 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Rob,

Thank you so much for sharing your experience! We're thrilled to hear that our customer service team was able to handle your sizing issue quickly and smoothly. We always want to make sure you get the perfect fit without any hassle, and we truly appreciate your support and kind words!

Warm regards,
Chloé-Dubois Support Team

Oceniono na 1 z 5

Avoid!!!!

Please do not purchase one of these “weighted” hoodies from this company unfortunately, it feels like a complete scam. The hoodie that arrived was just standard high-street quality and not weighted whatsoever, despite how it’s advertised.

To make matters worse, instead of offering a full refund, they only offer a small partial refund unless you agree to return the item to China at your own expense, which is understandably very costly.

I would strongly recommend avoiding this company altogether.

21 maja 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Georga,

We are sincerely sorry for your disappointment with the hoodie and our return policy. We never want our customers to feel misled and want to make this right. Please contact us directly at support@chloe-dubois.com with your order details so we can find a better resolution for you right away.

Kind regards,
Chloé-Dubois Support

Oceniono na 1 z 5

Chloe-Dubois Atenzione attenzione questa azienda…

Atenzione attenzione questa azienda prende i soldi ma non consegna sono due mesi che aspetto un paio di scarpe quando li contatti generano risposte di scuse con AI
Non comprate

20 maja 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Fabio,

We are really sorry for the long delay and that you feel you’ve been getting robotic replies. We want to sort this out for you right away. Please email us at support@chloe-dubois.com with your order info, and I will personally track down your package or get you a full refund immediately.

Kind regards,
Chloé-Dubois Support Team

Oceniono na 1 z 5

I HAVE BEEN SCAMMED

I HAVE BEEN SCAMMED. Purchased a shirt, quality extremely poor, colour completely misrepresented and all tags cut out (remnant showed where the tags should be). When trying to get a return label, I was asked to send photos of the shirt, the packaging, etc. After I sent those, I was asked to send another photo of the complete shirt so that their "team" could complete their assessment. I refused, recognizing that this second request was simply delaying tactics. I doubt I will ever receive my refund of $70.00, but don't want anyone else to be scammed. Sadly, I made a purchase at House of Ceylan as well, with the same result.

12 maja 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Criena,

I am deeply sorry for the frustration and the poor experience you've had with the quality and the return process. This is certainly not the level of service we aim to provide.

We want to settle this for you immediately without further delay. Please contact us directly at support@chloe-dubois.com, so we can finalize your resolution.

Thank you for your patience while we make this right.

Best regards,
The Chloé-Dubois Team

Oceniono na 1 z 5

Misleading Returns and Poor Quality

Ordered a dress from this company, believing it was being supplied from the UK however, it was actually coming from the Netherlands, but this was not made clear. Delivery took around 10 days.
When the dress arrived, it was very poor quality and unwearable, and the sizing did not align with UK standards. When I requested a return, I was told I had to send it back to China at my own cost, despite the item being faulty. This cost me £20.70.
My return was then stuck in customs for months, during which time the company repeatedly refused to issue a refund. It was only after involving my bank that I was finally refunded for the dress, but not the return postage.
Overall, a frustrating experience with poor quality items and lack of transparency. I would recommend ordering from Shein instead.

3 maja 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Lucy,

We are truly sorry to hear about your frustration and that your experience with us wasn't what you expected.

While we understand your disappointment, please be assured that you have been refunded in full for your purchase.

We appreciate your feedback as it helps us improve, and we wish you the very best.

Best regards,
The Chloé-Dubois Team

Oceniono na 1 z 5

Do not buy!!

Do not buy!!! This company is a bunch of BS!!! I don’t believe a single 5 star review is from a real person either! I spent $70 on a pair of non slip work shoes, never arrived. What a scam!

10 kwietnia 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Kinzie,

Please accept our sincere apologies for your experience. It is never our intention to leave a customer empty-handed.

I would like to investigate this matter immediately to resolve your shipment issue. Please contact us at support@chloe-dubois.com so we can assist you further.

Kind regards
Chloé-Dubois Support Team

Oceniono na 1 z 5

This company is actually in China

This company is actually in China. Worst experience ever! I ordered a classic dress for $100 and received a bad joke; inferior material , Looks like a child made it absolutely nothing like the photo. The image depicted a tailored classy dress well made, and what I got was the absolute opposite. I asked for a refund they told me they could give me 10% $9.95 back!!!! I each time I corresponded with them not agreeing to this. They went up another 10% they were not willing to refund my full purchase price or get the item returned in the end, I settled for half of my money back and then they said yes. This company has no integrity and no quality workmanship. I do not recommend this company. I would never purchase from it again. And I suggest you don’t as well. I would’ve left no stars if I could have.

16 marca 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Jacqueline,

We are incredibly sorry to hear about your experience, and truly appreciate you taking the time to share your thoughts with us. We want to make this right and restore your trust. Please contact us directly at support@chloe-dubois.com, and I personally assure you that we will work together to find a resolution you are truly satisfied with.

Thank you for your patience.

Sincerely,
Chloé-Dubois Customer Service

Oceniono na 5 z 5

Really love browsing this site tons of…

Really love browsing this site tons of variety for both men and women. The sale prices are a steal. Delivery tracking is a nice touch too.

10 marca 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Antoine,

Thank you so much for your kind words and for your support of our store!
Feel free to visit us again anytime, we are always here and ready to serve you.

Warm regards,
Chloé-Dubois Customer Service

Oceniono na 5 z 5

I surprised my cousin with the sweater…

I surprised my cousin with the sweater dress, and she loved its softness and elegant style. They truly offer thoughtful gifting options with beautiful presentation and charm.

9 marca 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Amanda,

Thank you so much for sharing your thoughts with us! It’s truly heartwarming to hear how much you love our product. We really appreciate you taking the time to share your experience.

Sincerely,
Chloé-Dubois Customer Service

Oceniono na 2 z 5

DO not buy from them.

The jumper I received is OK, not great, but no labels indicating material, size, or brand. The website is misleading. The product is not as good as in the pictures. You think you are buying a high-class product, but it is a middle of the road chinese knock-off of a brand product. They tease you with the 50% sale, but you are getting something that is barely worth the sale price.

7 marca 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi there,

Thank you for your feedback. I’m truly sorry the item didn't meet your expectations. We want to make this right so please contact us directly at support@chloe-dubois.comso we can review your order and find a fair solution for you.

Kind regards,
Chloé-Dubois Customer Service

Oceniono na 1 z 5

This company is awful to work with

This company is awful to work with! I did not get what I ordered and they refuse to give me a refund after 6 weeks. All they do is email you!!!!!!!

27 stycznia 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Sharon,

Thank you for sharing your thoughts, I’m truly sorry for the frustration and the long wait you’ve experienced with your refund. We’d like to make this right for you immediately. Please reach out to us at support@chloe-dubois.com so we can look into your order and prioritize your case.

Kind regards,
Chloé-Dubois Customer Service

Oceniono na 1 z 5

As everyone said it’s a cheap company…

As everyone said it’s a cheap company in china pretending to be European.

Must be illegal to only return items to china.

Very disappointing.

2 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Lucy,

Thank you for your feedback. We are sorry to hear about your disappointment. We acknowledge your concerns regarding the return process and would like to look into this for you immediately.
Please contact us at support@chloe-dubois.com so we can assist you directly and ensure this is resolved.

Sincerely,
Chloé-Dubois Customer Service

Oceniono na 1 z 5

AVOID THIS COMPANY AT ALL COSTS!

Purchased a dressing gown from the website that stated it was,

"Luxurious Deep-Pile Fabric: Made from an incredibly soft, dense textile that feels gentle on the skin and provides exceptional heat insulation."

The image on the website looks great.

We received it and were extremely disappointed in the thickness of the material as it is lightweight and we have t-shirts that are made of thicker material. There are also no loops for the belt to go through as is shown on their photo.

We wrote to chloe-dubois expressing our disappointment who offered a refund if we returned it to China (about £20 postage for a £40 item) and not to the Netherlands where the web site company is.

After 5 offers from them ,
1st - 10% Refund and Keep the Product or 50% Store Credit.
2nd -20% Refund or 75% Store Credit
3rd - 30% refund and Keep the Product or 100% store credit.
4th - 40% Refund.
5th - 50% Refund.

Total false advertising and we are out of pocket for a very poor quality item 😡

1 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Neil,

Thank you for your feedback. We are truly sorry the dressing gown didn't match our description and for the frustration regarding the return process.

Please contact us at support@chloe-dubois.com with your order number. We will resolve this for you immediately to ensure you aren't left out of pocket.

Sincerely,
Chloé-Dubois Customer Service

Oceniono na 1 z 5

PESSIMA ESPERIENZA

PESSIMA ESPERIENZA! La merce è arrivata a destinazione dopo quasi un mese e la taglia XL in realtà corrisponde ad una SMALL. Tenete conto che va bene ad una bambina di 7 anni che pesa 45 kg. Ora, oltre a restituire la merce a mie spese, in un magazzino internazionale e con un importo molto più elevato rispetto ad una spedizione nel territorio italiano, sto sollecitando ripetutamente per avere l'indirizzo di destinazione a cui rendere la merce.
Sconsiglio vivamente questa azienda!

17 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Ciao Mario,

Grazie per il tuo feedback. Siamo davvero spiacenti per i problemi con la taglia e per la frustrazione riguardo al reso; non è l'esperienza che vogliamo offrirti.

Ti preghiamo di contattarci direttamente a support@chloe-dubois.com in modo da poter dare priorità al tuo caso e risolvere tutto immediatamente.

Cordiali saluti,
Chloé-Dubois Customer Service

Oceniono na 5 z 5

I bought walking sports shoes and I am…

I bought walking sports shoes and I am very satisfied and service and it’s amazing that they were able to deliver it to me on time as well as the return process and they are very flexible and responsive and I will definitely be happy to purchase again and I will recommend to anyone that needs to buy there products.

Thank you!

16 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Daniel,

Thank you so much for your feedback! We are thrilled to hear you’re happy with your walking shoes and our service.

We look forward to serving you again soon!

Sincerely,
Chloé-Dubois Customer Service

Oceniono na 1 z 5

Do not waste your money

10%offered instead of returning items. Items must be returned to company in China at buyers expense and within 30 days. Items look nothing like pictures and are poorly constructed. DO NOT Buy from this company. The reply you offered is empty rhetoric. You have committed a fraud. You aren’t willing to fix anything. Again, Buying public, DO NOT BUY from this company.

7 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Louise,

Thank you for your feedback. We’re sorry to hear you’re disappointed.
We take your comments on quality seriously. If you'd like to discuss this further, please reach out to our support team directly at support@chloe-dubois.com and we will help you further.

Sincerely,
Chloé-Dubois Customer Service

Oceniono na 1 z 5

Finger Weg

Finger Weg !
Die Sachen sind nicht so wie auf den Bildern !
Sowas schlechtes bekommt man nicht mal bei Kik angeboten!
Retoure nicht möglich !
Anzeige ist raus !

6 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hallo Nico,

vielen Dank für Ihr Feedback. Es tut uns aufrichtig leid zu hören, dass die Qualität der Artikel nicht Ihren Erwartungen entsprochen hat.

Wir möchten der Sache gerne genauer nachgehen und eine Lösung für Sie finden. Bitte kontaktieren Sie unser Support-Team unter support@chloe-dubois.com mit Ihren Bestelldaten, damit wir Ihnen direkt weiterhelfen können.

Mit freundlichen Grüßen,
Chloé Dubois Customer Support

Oceniono na 1 z 5

Rücksendung kostenpflichtig nach China

Trotz der Rückgabe kostenfrei innnerhalb 30 Tagen wird die Rücksendung verweigert und mit unseriösen Angeboten verzögert. Ich soll kostenpflichtig mit Versicherung und nachverfolgbarer Versendung nach China rücksenden. Ich habe bei Cloe-Dubois bestellt und nicht in China.
Dieses Druckmittel ist nicht akzeptabel und würde die Kosten meiner Bestellung überschreiten.

5 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hallo Günter,

vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten im Zusammenhang mit unserem Rückgabeprozess.

Wir möchten die Angelegenheit gerne zu Ihrer Zufriedenheit klären. Bitte kontaktieren Sie unser Support-Team direkt unter support@chloe-dubois.com, damit wir eine passende Lösung für Sie finden können.

Mit freundlichen Grüßen,
Chloé Dubois Customer Support

Oceniono na 1 z 5

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY. It presents itself as a Dutch based store with quality items, but the truth is it ships out cheap crap from China and then refuses to be responsible for any costs to return it. Avoid!!!!

4 lutego 2026
Opinia niezależna
Logo Chloé-Dubois

Odpowiedź od Chloé-Dubois

Hi Anthony,

We’re sorry to hear you’re unhappy with your experience. We take pride in our product selection and apologize that the items did not meet your expectations. Regarding returns, we aim to be transparent about our policies, but we would like to look into your specific case to see how we can help. Please contact us directly at support@chloe-dubois.com so we can resolve this for you immediately.

Kind Regards,
Chloé Dubois Customer Support

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