Wow...what amazing customer service. Our order was processed and dispatched quickly. An item arrived damage and the customer service team couldnt have done more to help. Issue resolved immediately and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy to order. Garden rattan dining set - absolutely brilliant. Great customer service- rang to thank me for my order Delivery earlier than expected which was great. Highly recommend Chimes
Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Zobacz więcej
Reakcja na opinię
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Zobacz więcej
Reakcja na opinię
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Napisane przez firmę
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Dane kontaktowe
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Zjednoczone Królestwo
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Doskonała
740 recenzji
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Quality garden furniture
Quality garden furniture. Lovely 4 seat dining set. Bolts were missing for the table. Raised with customer services who were very helpful and sent them out first class.
13 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Joanne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the quality of your 4-seat dining set. We do apologise that the table bolts were missing from your order, but we're glad our customer service team was able to resolve the issue quickly by sending the replacements out first class.
We really appreciate your understanding and hope you enjoy your new garden furniture for many years to come.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Svajunas,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Laughable response to my review.
Laughable response to my review.
Chimes thinks a glass table top on a 14 month old garden furniture purchase isn't covered, just like a car windscreen isn't covered.
Well I didn't drive my table top at 60mph down the road, or for that matter eat my food off my windscreen. I can't see the link.
Ita a bit like saying the feet on the chairs aren't covered because they are like car tyres.
And then they immediately jump on the no abuse to the staff diatribe. At what point was my review abusive?
A bit sad.
They are not interested in aftersales. Just have their money and that's that.
I'll reinforce my last review.
If you but from Chimes and have an issue, you have wasted your money.
Just like we have. They do not care.
Over a grands worth of furniture spoilt by second rate components, covered by a guarantee not worth the paper it's written on.
If you are thinking of using Chimes. Think again.
23 lipca 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Mike,
Thank you for your second negative review regarding the same issue.
We are sorry that you remain dissatisfied with our response. However, we do feel it is important to clarify a few points for the benefit of anyone reading these reviews.
Your garden furniture set was purchased over 15 months ago. As previously explained, the manufacturer's warranty does not cover glass components, which is standard across many industries. The comparison with a car windscreen was intended simply to illustrate that glass is often treated as a separate component under warranty terms, not to suggest the two products are directly comparable.
In our previous response, our comments regarding abusive language were not directed at the content of your review. They referred to the email correspondence we received from you, during which a member of our team was told to "f*ck off". We do not believe it is acceptable for our staff to be spoken to in that manner and will always support our team in maintaining respectful communication.
We have not dismissed your concerns. We investigated your enquiry, checked the warranty position, and confirmed that replacement glass tops are unfortunately not available from the manufacturer. While we appreciate this is not the outcome you wanted, we cannot offer a remedy that falls outside the manufacturer's warranty or supply products that are unavailable.
We genuinely strive to provide excellent customer service before, during and after every purchase, and we're sorry that in this instance we were unable to meet your expectations.
Kind regards,
Chimes
Chimes have a great selection and…
Chimes have a great selection and buying process is very straight forward .. team actually got the item delivered to me quicker than originally set out which was very much appreciated...
Highly recommended
17 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Ralph,
Thank you so much for your fantastic review.
We're delighted to hear that you found our selection and ordering process straightforward, and that we were able to get your item to you sooner than expected. It's always great to know when we've exceeded our customers' expectations.
We really appreciate your recommendation and your support. We hope you enjoy your purchase, and we look forward to welcoming you back to Chimes again in the future.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear Mr Dodd,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Delightful place to shop and great…
Delightful place to shop and great quality at extremely competitive prices!
Terry Rothery
13 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Terry,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed shopping with us and that you were pleased with the quality of our products and our competitive prices.
We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Chimes
Garden furniture couldn't be better
Garden furniture couldn't be better. We are so pleased. Having the white glove experience was perfect and the delivery guys were great. Thanks you very much Chimes.
6 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Mrs Woods,
Thank you so much for your wonderful review!.We're thrilled to hear that you're so pleased with your new garden furniture and that it couldn't be better.
It's fantastic to know that our White Glove Delivery service made your experience even more enjoyable, and we'll be sure to pass your kind words on to our delivery team, they'll be delighted to hear your feedback.
Thank you for choosing Chimes Home & Garden. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Fantastic service from ordering to…
Fantastic service from ordering to delivery, along with quality products. Would highly recommend this company to anyone.
10 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Jacqueline,
Thank you so much for your fantastic review. We're delighted to hear that you were pleased with your experience from ordering right through to delivery, and that you're happy with the quality of your products.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your purchase and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Staff very helpful and obliging
Staff very helpful and obliging, great showroom will definitely use again.
10 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Victor,
Thank you so much for your wonderful review. We're delighted to hear that you found our team helpful and accommodating, and that you enjoyed visiting our showroom.
It means a great deal to us that you'd choose to shop with us again. We look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Odpowiedź od Chimes Home & Garden Ltd
Dear David,
Thank you for your wonderful review. We're so pleased to hear that you were happy with our prompt service and the quality of your furniture.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come. We look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Quality at a fair price
Friendly, helpful service. A great range of quality products at a fair price.
10 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Danny,
Thank you for your kind review. We're delighted to hear that you found our service friendly and helpful, and that you're pleased with the quality of our products and the value they offer.
Your feedback means a great deal to us, and we hope you enjoy your purchase. We look forward to welcoming you back to Chimes Home & Garden again in the future.
Kind regards,
Chimes
cantilever Parasol stone filled base
I ordered the cantilever Parasol stone filled Base in grey. It was at a great price and is doing an excellent job in holding up a large cantilever parasol. I was surprised that it took 6 x 20kg bags of large stones and I will probably add another 2 at a later date. Service and delivery were excellent.
3 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Robert,
Thank you for taking the time to leave us such a great review. We're delighted to hear that you're pleased with your cantilever parasol base and that it is doing an excellent job supporting your parasol.
The stone-filled bases are designed to provide a strong and stable foundation, and adding extra stones for additional weight is always an option depending on your location and conditions.
We're also pleased to hear that you were happy with our service and delivery. Thank you again for your feedback, and we hope you enjoy many sunny days relaxing under your parasol.
Kind regards,
Chimes
Awful return rules
Awful return rules. I have ordered pergola blinds and it didn't fit. I then returned the product in original package,unused and asked for refund. After several emails back and forward,I have been told to pay the collection and delivery which is almost the half of the blind cost. First was told it will be £50 and then additional charges were applied. Awful experience ,so disappointing.
The comment from the store about legs to be adjusted is false and made up.
I have still not received any refund yet and different refund value is being confirmed to me.
13 lipca 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Agata,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that the additional charge was a restocking fee. The pull-down screen was a special-order item from the supplier that was ordered in specifically for you, as it is not a product we keep in stock. This is outlined within our returns policy for special-order items.
We also understand that the blind itself was the correct size for your pergola. Unfortunately, your fitter advised that it could not be installed, this is because the pergola legs were slightly out of position. The legs would have needed to be adjusted slightly for the blind to fit correctly, rather than there being an issue with the blind itself.
We appreciate your feedback and are sorry that we couldn't achieve the outcome you were hoping for.
* In response to your comments about the pergola legs, we asked if you could provide a photo/video of the screen being fitted to your pergola so that we could assess the issue and offer advice. In our experience, fitting issues can sometimes occur when screens are installed after the pergola has already been assembled, as the legs may need slight adjustment to ensure everything aligns correctly.
Unfortunately, as we didn't receive a photo, we were unable to investigate the issue further or provide more specific guidance. However, once the screen was returned to us, our warehouse team inspected it thoroughly and confirmed that it is not faulty.
Kind regards,
Chimes
Highly recommend Chimes
I found the perfect garden furniture on the Chimes website but having had a very bad experience with another company, I was nervous about making another large purchase online. I emailed to confirm whether the furniture I wanted was in stock and when it could be delivered. I received a response within 24 hours, confirming that it was and delivery would be within 7 to 10 days. I purchased the furniture a couple of days later and received a call the same day to thank me and to discuss delivery. As I had been told in the email, the furniture was to be dispatched the following day. Within a week, beautiful garden furniture was delivered, all the way into the back garden. I cannot recommend Chimes enough. My faith restored and the garden summer ready again. The whole experience was a dream. Thank you so much
4 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Nathalie,
Thank you so much for your wonderful review. We're absolutely delighted to hear that we were able to restore your confidence after your previous experience and that everything went smoothly from your initial enquiry through to delivery.
Providing clear communication and excellent customer service is something we pride ourselves on, so it's fantastic to know our team kept you informed every step of the way and that your furniture arrived promptly and was delivered right into your garden.
Your kind words mean a great deal to us, and we're thrilled that your garden is now summer-ready. We hope you enjoy your new furniture for many years to come, and we look forward to welcoming you back in the future.
Kind regards,
Chimes
Very nice aluminium storage box
Very nice aluminium storage box. Not the cheapest but very well made and worth the money. Good service and delivered as arranged.
26 czerwca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Graham,
Thank you for your lovely review. We're delighted to hear you're pleased with the quality of your aluminium storage box and that you found it well worth the investment. It's also great to know our service and delivery met your expectations.
We really appreciate your feedback and hope we've earned that extra star next time! Enjoy your new storage box, and we look forward to serving you again in the future.
Kind regards,
Chimes
Best delivery I’ve ever had
A courier service delivered our garden sofa and I’ve never known delivery men go more above and beyond than them! The sofa would not fit through my corridor to access the garden. So they got permission to have me open the box. It then still didn’t fit and was blocking access to the building. They were amazing at manoeuvring the furniture and finally getting it through the door- in 30 degree heat! Just so grateful to them!
10 lipca 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Holly,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that our delivery team went above and beyond to ensure your garden sofa reached its destination despite the unexpected challenge.
We know situations like this can be stressful, and we're so pleased the team were able to work with you to find a solution while maintaining such a positive attitude especially in the 30-degree heat. We'll be sure to pass your kind words and appreciation on to the delivery team, as they'll be thrilled to know their hard work made such a difference.
Thank you again for your patience and support. We hope you enjoy your new garden sofa for many years to come.
Kind regards,
Chimes
Absolutely love this company
Absolutely love this company! I have brought a number of items now from Chimes Home and Gardens and customers service has always been amazing, nothing is ever too much or too little for the team to help you with.
Ordering your items is very easy aswell and always with the peace of mind with the telephone call to acknowledge and check your order.
Delivery service had always been fantastic and very helpful with my orders.
I will never shop anywhere else for my garden furniture.
2 lipca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your incredible review and for your continued support of Chimes Home & Garden. It means the world to us to know you've chosen us time and time again.
We're delighted to hear that you've consistently had such a positive experience with our customer service, ordering process, and delivery team. We believe those personal touches, like confirming orders by phone, make all the difference, so it's wonderful to know they're appreciated.
Your loyalty and kind words truly mean a lot to the whole team. We look forward to helping you with your garden furniture for many years to come. Thank you again for your recommendation.
Kind regards,
Chimes
Fantastic delivery by Paul and Reece…
Fantastic delivery by Paul and Reece who both went above and beyond to safely get all our furniture into the garden.
Ordering with Chimes was very easy and they were very helpful without being pushy at all. Highly recommend.
8 lipca 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Claudia,
Thank you so much for your wonderful review and recommendation. We're delighted to hear that ordering with Chimes was straightforward and that our team was helpful without any pressure.
We'll be sure to pass your kind words on to Paul and Reece, they'll be thrilled to know their hard work and care in safely delivering your furniture to the garden made such a positive impression.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Really happy with our outside…
Really happy with our outside furniture. Hopefully we will get some nice weather now to enjoy it .
Brilliant service from ordering to updating us to delivery .
Definitely recommend this company .
22 czerwca 2026
Odpowiedź od Chimes Home & Garden Ltd
Dear Shirley,
Thank you so much for your kind review.
We're delighted to hear that you're so happy with your new outdoor furniture. It's fantastic to know that you were pleased with the service you received from ordering right through to delivery and that our team kept you informed along the way.
We hope the sunshine makes an appearance soon so you can enjoy your new furniture to the fullest! Thank you for your recommendation and for choosing Chimes.
Kind regards,
Chimes
Great rivaro pergola really please
Great rivaro pergola really please
Had a slight issue with the lights kaine from customer service had great knowledge and sorted my issue within minutes great service great company will do business again
Regards
Lance
3 lipca 2026
Opinia niezależna
Odpowiedź od Chimes Home & Garden Ltd
Dear Lance,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you're really pleased with your Rivaro pergola. While we're sorry you experienced a slight issue with the lights, it's great to know that Kaine was able to use his product knowledge to resolve it for you quickly.
We'll be sure to pass your kind comments on to Kaine. Thank you for your support, and we look forward to doing business with you again in the future.
Best regards,
Chimes
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