I ordered a garden clock for a birthday gift and it arrived punctually. It is lovely and is now in pride of place in my mum’s garden.

Really disappointed with my parasol. I bought as have previously bought parasol from Charles Bentley as usually good quality but they have changed the material to a much cheaper, flimsier and poorer quality fabric. It looks much cheaper compared to the one o bought last year. Please return to your previous supplier and specification

The clock was as advertised and very happy with the purchase

Very well made and sturdy garden table. I'm realky pleased with it

Fast delivery, good quality product 👍🏼

This water feature was exactly as described and looks fabulous in my garden, would definitely recommend

Really fast delivery. Great quality product at a very competitive price.

Very quick delivery

Outside dining chairs really difficult to assemble. Parts twisted or not square . Nothing like IKEA. Would never buy from this company again.

Poor consrructoon, keeps coming away at panel joints, have re,fixed it several times
Poor quality for price paid

Without a doubt the worst and most useless set of assembly instructions I have ever encountered. Do not buy this unless you are engineer minded and adept at working things out for your self as you go along.

Unfortunately the table for garden was not up to standard due to marks on it but it seemed heavy weigh and sturdy but I didn't take it out box just looked inside .
It was collected promptly and as was refund .
I've had things before and been satisfied.
I would try them again .
Good value

Shocking service, table never arrived or refunded, had to contact them to be told dx lost the table and out of stock only to find them selling the tables at a higher price on many sites

I purchased a Charles Bentley bin from Amazon. I had a slight issue so contacted customer service. Beth's communication was swift and very helpful. she explained that if I couldn't resolve the issue they would pick it up and replace / refund even though I didn't purchase it directly from them. Fortunately I was able to resolve it and I have to say this was one of the best customer service experiences I've ever had. Thank you Beth and I highly recommend this company - briliant

Very disappointed with my purchase. I purchased a kettle and toaster combo. Delivery was great and nicely packaged. However, The kettle chips off paint every time I fill up water. I have owned other brands but never experienced what I am experiencing with Charles Bentley combo. In Less than 6 months, the kettle looking cheap and old on my kitchen counter top. Very disappointed and I feel I wasted money. I purchased with joy but feel let down.

I bought a barbecue and cover the products were great very pleased. Very good service I had the products delivered with in a week to N.Ireland.I would definitely recommend this company, can't wait for the summer to come to get the barbecue out.

I order brush with dust pan never arrived

Great item, nice design good quality

We purchased the FSC® Certified Wooden Large Log Store from Charles Bentley in summer 2025, it was relatively easy to construct and took the amount of wood advertised. Unfortunately the design has turned out to be poor, the roof section does not cover the unit sufficiently to keep rain off the bottom third of logs stacked so we have ended up with wet wood mid winter. This is despite the description on the website saying the "slanted roof to protects against the elements". It is partially sheltered currently so would likely be even worse unsheltered. Charles Bentley have responded that we should use the woodstore in a completely covered area or with a tarpaulin - none of which was mentioned on purchasing on in the product description. TL;DR poor design, avoid.

Customer Services is excellent. I browsed for what I wanted and ordered. It arrived quickly and I'm delighted with my table and chairs for the patio. I had a query which the firm sorted out within 24 hours. Will definitely use them again.