Beautiful products. I had gotten a diffuser with a light as a present and immediately bought a second one which unfortunately stopped working. I had replacement within a week. Emma and her colleag... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really enjoy the fragrances I've ordered. They are a bit pricey, but I appreciated the two sample fragrance sticks sent although I think they had been in storage a bit long, aromas barely detectable.... Zobacz więcej
Products arrived on time, in sturdy packaging and as expected! We purchased the sampler set of the scents and like all of them! Of course we have a few favorites and have ordered those individually. I... Zobacz więcej
When I received my diffuser the charging cord/base units indicator light did not work and the light bulb was burned out. I emailed and received a very prompt response and they very quickly replaced t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- +1 720220819
- contact@charabancaroma.store
- charabancaroma.store
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 45% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I love this diffuser
I love this diffuser! My shop smells divine, I get constant compliments. Highly recommend
Fragrance + design = top notch!
Bought a few of these for Christmas last year. My wife absolutely loves it! The design, the fragrances, the simplicity are all top notch! Ended up buying some refills a few months later and will probably be adding more of these to the gift-giving idea list going forward. Makes a great gift for a loved one or a house warming present!
Beautiful product
Beautiful product, the fragrances are lovely especially santal. Uses little oil to scent a whole room.
Good customer service which was quick and very helpful.
I love these diffusers
I love these diffusers. After gifting one to a friend I had to buy one for myself, they not only deliver a gentle diffusion of scent, they are beautiful objects to have in your home.
A beautiful company
A beautiful company, so helpful with my query’s
Beautiful products
You will not be disappointed
Beautiful pieces and amazing smells…
Beautiful pieces and amazing smells to choose from. I almost ordered all the scents they have to offer! And for reference I have purchased the plug in diffuser, the rechargeable diffuser and the mini with engraving on it! So far I’m very pleased with their products.
Trusteble brand and products
The diffuser is working perfectly (more than a year) and the oils are very good!
Recently I had a problem with the delivery. One item arrived broken. The customer care is exactly that. They care about us and the replacement was very fast and I felt they are really concern when something goes wrong. I recommend because my experience so far was really good in all possible ways.
You know when you walk into a fancy…
You know when you walk into a fancy hotel and your nose is hit with the most sensual smell and it makes you swoon with deliciousness? That is Charabancaroma! I religiously purchase No. 29, 6 bottles at a time because when I walk into my house, that aroma fills the space and brings me peace and that "vacation like" feeling. I even have my son hooked on it! I love the scents that Charabancaroma has and look forward to continuing my "scent" journey :)
Well what can I say Charabanc Aroma!! Amazing
Well what can I say Charabanc Aroma!
The customer service is amazing I had a probably with my device and they were absolutely amazing . I was gutted when the problem occured and they couldn't help enough , the scents are incredible, I have santak 29 midnight voyage winds of Darjeeling and citrus , all of them are amazing . I can't wait to get some more scents from them , fills the room and lasts.
But again I'm going back to their customer service , I've never had a company try and help as much as they have....
Thank you so much Charabanc Aroma 😁
Prima service..
Nadat ik een defecte diffuser had ontvangen, is er in goed overleg snel een nieuwe opgestuurd.. kortom: TOP!
I'm Confused and Feeling Cautious
UPDATE
See the helpful reply from the company below. This not only assists me but hopefully protects other customers from falling into the hands of highly risky copycat suppliers. However, whilst Britannic Spectrum does exist at Companies House, it is shown as a dormant company with a value of £1.
----------—--------------------------
Could someone explain who all these companies are please.
I was just about to place an order with Chavanc and then I came across Charabanc Aroma. There is also a Charabanc.
Neither of the first two companies show registered numbers on their website or show and presence at Companies House.
This is despite implying that they are UK companies.
I doubt I'll get a reply but I feel that I cannot order safely from either in view of the above and the high number of 1 star reviews.

Odpowiedź od Charabancaroma
Beautiful diffuser
This is a beautiful diffuser, with excellent customer service from Emma, you won’t be disappointed,, buy with confidence of a quality product.
Charabanc committed to Customer Experience
Charabanc takes its commitment to quality products and excellent customer Service seriously. I have been lucky enough that any issue I’ve had was taken care of by Emma super efficiently. Can highly recommend the atomiser products and my favorite fragrance ‘No.17 Winds of Darjeeling’
Incredibly disappointed
Incredibly disappointed. I ordered this as a Father’s Day gift, with 2-day shipping. It’s been almost two weeks, haven’t received it. In fact, it wasn’t tracking until today. Very deceiving. There’s nothing more frustrating than ordering with the intention to arrive in more than enough time, plus 2-day shipping, and the order isn’t prioritized or fulfilled as advertised. Needless to say, I no longer need it and will be returning.
Damage
I bought two , one for the office and the second for home then after a while both of them are not working .
I am absolutely in love with this…
I am absolutely in love with this diffuser! It is truly unique, beautifully designed, and made with exceptional quality. The glass craftsmanship is stunning, and it adds such an elegant touch to any room while working perfectly as a diffuser.
Unfortunately, one of the glass pieces arrived broken during shipping, and a couple of items were missing from my order. I was disappointed at first, but the company’s customer service completely exceeded my expectations. They responded quickly, were incredibly helpful, and went above and beyond to make things right. They promptly replaced the broken glass diffuser and the missing items without any hassle.
It is rare to find a company that stands behind its products and provides such outstanding customer service. Their professionalism, responsiveness, and genuine care for their customers were truly impressive.
I loved this diffuser so much that I ended up purchasing one for each of my three daughters, and they all absolutely love theirs as well! The diffuser is beautiful, high-quality, and backed by a company that truly values its customers.
I would highly recommend this product and company to anyone looking for a unique, elegant diffuser and a wonderful customer experience.
Love the diffuser and their SCENTS
Love the diffuser as it’s super simple to use. I also am ADDICTED to a couple of their available scents. I saw the Le Labo collection with this brand of diffuser on sale in the US for an ungodly amount of money. Got the diffuser directly on their website with their scents and they are AMAZING. Great customer service too when mine “clogged” after a couple years use. Put rubbing alcohol inside and swished and it’s back to brand new
Beautiful aroma
Beautiful aroma
Highly recommend trusted company, thank you so much
Charabanc stands behind their products
Upon receiving my diffuser, I was extremely bummed bc it did not work. The company troubleshooted the issue and we discovered it was a problem with the diffuser bottle itself. They quickly sent out a new bottle along with a complimentary fragrance. Things happen and I understand that. It's what happens afterwards that counts. I appreciate the way Charabanc stood by their product and was so quick to offer a solution.
Also, the Darjeeling fragrance is literal heaven 😍
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