Beautiful products. I had gotten a diffuser with a light as a present and immediately bought a second one which unfortunately stopped working. I had replacement within a week. Emma and her colleag... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really enjoy the fragrances I've ordered. They are a bit pricey, but I appreciated the two sample fragrance sticks sent although I think they had been in storage a bit long, aromas barely detectable.... Zobacz więcej
Products arrived on time, in sturdy packaging and as expected! We purchased the sampler set of the scents and like all of them! Of course we have a few favorites and have ordered those individually. I... Zobacz więcej
When I received my diffuser the charging cord/base units indicator light did not work and the light bulb was burned out. I emailed and received a very prompt response and they very quickly replaced t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- +1 720220819
- contact@charabancaroma.store
- charabancaroma.store
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 45% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I ordered 2 of these over 2 months ago…
I ordered 2 of these over 2 months ago and nothing has arrived. Nada. Scam? Should I call my bank??

Odpowiedź od Charabancaroma
Charabanc oils are deliciously…
Charabanc oils are deliciously different. Through their cleverly designed devices you can readily experience the quality and thought that goes into their oil production. Each scent is unique.Equally, their customer service is exceptional. I could not recommend this company more highly. Mischa.
Great company
Great company. Quick service and I am obsessed with the product. Have ordered twice because my daughter stole my first one. Upgraded elegance in the house. It's a must have.
Have ordered twice and have not been…
Have ordered twice and have not been disappointed. The winds of Darjeeling 17 and Santal 29 are my favorite scents so far. Both diffusers I have work amazing and are well constructed. Not to mention they look awesome as well. Will be ordering again
I bought a Charabanc
I bought a Charabanc; it worked fine for a couple weeks, then it clogged. I got it cleaned out and it worked for about a week and then it clogged again and I can’t get it to work. Followed the instructions on their website, still didn’t work. It was nice when it worked. Guys I do appreciate the reply, but I do not have time to make a video; like I said it was nice while it worked, but it clogs very easily.

Odpowiedź od Charabancaroma
Love this thing!
Love this thing!
Not only do we love how this makes our house smell, we get loads of compliments on how it looks and smells to guests as well. I've already referred several people to this device. Nice work!
Essence was of good quality smell…
Essence was of good quality smell linger for a long time. Product was of good quality all around. Chargeable battery last a decent amont of uses.
Beautiful scents
Beautiful scents. They’re not inexpensive but the scents are strong and not a lot of oil is required. However, because they’re so lovely, I use them for often! 50/50😃
Best Diffuser EVER!
I have diffusers in every room of my house and I will be replacing them with these. So beautiful and so much more fragrant, the scent fills the air. Highly recommend!!!
Absolutely LOVE our difuser.
Absolutely LOVE our difuser.. the customer service was world class. One top piece arrived broken, within minutes of an email explaination sent with an image, a real person replied back and a new piece was on the way. Thank you so much, can't wait to try some new oils!
Please don’t spend your money on this…
Please don’t spend your money on this junk. The photos on their site make the product look a lot nicer/higher quality than they actually are. The wood feels incredibly fake and looks really plastic in person. The button is also plastic and cheap, but I think the photos they use on their website use a metal one.
Like a lot of other people are saying, the company is just taking Chinese knockoffs of the Le Labo diffuser, (that you can get cheaper on AliExpress), slapping their logo on it and selling it for a higher price.
I’ve also had a hard time finding where I can even write this review. After I bought a diffuser I got an email from the company telling me to write a review followed with a Shopify link, but it led no where. So I had to look it up and eventually found this site (which was not linked anywhere on their official website). The Shopify reviews that are already there are full of bots and clearly fake reviews.
If you care about quality don’t give these people your money.
lovely design & great quality product and oils
lovely design & great quality product and oils, highly recommend
Great product and great customer…
Great product and great customer service!
Ingredient Report Raises Serious Questions - 100% essential oil fake
I have concerns about the way this product is marketed as “100% pure essential oil.” The scent appeared unusual and did not resemble a purely botanical essential oil.
The composition report provided for the tested sample lists a mixture of fragrance ingredients, including benzyl acetate (36%), linalyl acetate (14%), a Galaxolide fragrance solution (12%), an amber fragrance compound (8%), Hedione (5%), phenethyl acetate (3%), Florol (3%) and other aromatic substances.
These ingredients are commonly associated with formulated fragrance oils, and the listed composition does not appear consistent with an oil derived exclusively from natural plant material. This does not necessarily mean that the ingredients are unsafe, but it raises a legitimate question about whether the description “100% pure essential oil” is accurate.
I would like the seller to publish a product-specific, independently verifiable GC–MS analysis, full ingredient disclosure and clear evidence linking the report to each product batch. Consumers should be able to distinguish between a pure botanical essential oil and a compounded fragrance oil before purchasing.

Odpowiedź od Charabancaroma
Best Diffuser Ever
I love these diffusers. They are beautiful. I can adjust the amount of scent for the room. The scents are lovely- not overwhelming- plus there are a variety of scents available. And, I’ve had outstanding customer service. Darn near perfect if you ask me. I have three and will be ordering one for my office.
The diffuser with the light
The diffuser with the light, looks lovely. Unfortunately, mine stopped working after about a week. I thought i'd maybe over-filled the bulb, so I ordered a replacement. It arrived after a couple of weeks, and didn't work at all. Also, the light turns off randomly.
I used the manufacturer's online chat, to ask for guidance. After following their suggestions to no avail, the agent said someone would email me with possible solutions withing the next 2 days. That was over a week ago.
For the extremely short time it worked, it was excellent. However, I now have a new, expensive and rather useless paperweight. Based on my experience, I would avoid purchasing this.
Update. This was taken up by a delightful and extremely helpful lady called Emma. After many apologies and talking me through some fixes, which sadly didn't work, Emma has organised a replacement for the whole thing. She was super efficient and responded quickly. I can't thank her enough. The Midnight Voyage 24 oil has the most wonderful scent.
My review now, after Emma took up the case, couldn't be less than 5 stars.

Odpowiedź od Charabancaroma
This is a beautiful product
This is a beautiful product, and the scents are amazing! Not your regular diffuser, and Customer service was spectacular!
Top Notch
Charabanc has the best diffusers and a wide array of scents. Highly recommend
Das Gerät ist qualitativ sehr gut und wertig
ich bin mit den Geräten sehr zufrieden. Die Qualität des Verdampfers, die Optik, aber auch die Verarbeitung sind wertig und entsprechen der Preisgestaltung. Die mitgelieferten Öle duften gut und sind ebenfalls von einer sehr guten Qualität. Lieferung und Verpackung, schnell und ohne Beschädigung. Alles in Allem ein guter Lieferant 😊
The diffusers are gorgeous
The diffusers are gorgeous and the there are a lot of different oils to choose from. I had a problem with my diffuser and they were really helpful with a replacement.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







