Charabancaroma Recenzje 

164
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Beautiful products. I had gotten a diffuser with a light as a present and immediately bought a second one which unfortunately stopped working. I had replacement within a week. Emma and her colleag... Zobacz więcej

Oceniono na 4 z 5

Really enjoy the fragrances I've ordered. They are a bit pricey, but I appreciated the two sample fragrance sticks sent although I think they had been in storage a bit long, aromas barely detectable.... Zobacz więcej

Oceniono na 5 z 5

Products arrived on time, in sturdy packaging and as expected! We purchased the sampler set of the scents and like all of them! Of course we have a few favorites and have ordered those individually. I... Zobacz więcej

Oceniono na 5 z 5

When I received my diffuser the charging cord/base units indicator light did not work and the light bulb was burned out. I emailed and received a very prompt response and they very quickly replaced t... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

164 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 45% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(164)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 109

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I ordered 2 of these over 2 months ago…

I ordered 2 of these over 2 months ago and nothing has arrived. Nada. Scam? Should I call my bank??

27 sierpnia 2026
Opinia niezależna
Logo Charabancaroma

Odpowiedź od Charabancaroma

Hi Susan,

We’ve now located your order for two diffusers. Our records show that the original shipment stopped receiving tracking updates and that a replacement was arranged. We’re very sorry for the delay and the concern this caused.

We have contacted you directly at the email address used for the purchase so we can confirm the replacement shipment and arrange the appropriate resolution.

Kind regards,
Charabanc Aroma

Oceniono na 5 z 5

Charabanc oils are deliciously…

Charabanc oils are deliciously different. Through their cleverly designed devices you can readily experience the quality and thought that goes into their oil production. Each scent is unique.Equally, their customer service is exceptional. I could not recommend this company more highly. Mischa.

27 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great company

Great company. Quick service and I am obsessed with the product. Have ordered twice because my daughter stole my first one. Upgraded elegance in the house. It's a must have.

27 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Have ordered twice and have not been…

Have ordered twice and have not been disappointed. The winds of Darjeeling 17 and Santal 29 are my favorite scents so far. Both diffusers I have work amazing and are well constructed. Not to mention they look awesome as well. Will be ordering again

1 sierpnia 2026
Opinia niezależna
Oceniono na 2 z 5

I bought a Charabanc

I bought a Charabanc; it worked fine for a couple weeks, then it clogged. I got it cleaned out and it worked for about a week and then it clogged again and I can’t get it to work. Followed the instructions on their website, still didn’t work. It was nice when it worked. Guys I do appreciate the reply, but I do not have time to make a video; like I said it was nice while it worked, but it clogs very easily.

26 sierpnia 2026
Opinia niezależna
Logo Charabancaroma

Odpowiedź od Charabancaroma

Hi,

We're very sorry to hear that you've experienced repeated clogging, especially after following our cleaning instructions and getting the diffuser working again only for the issue to return.

That's not the experience we want you to have, and we'd like to take a closer look rather than asking you to repeat the same troubleshooting steps.

Please contact us at contact@charabancaroma.store with your order number and a short video showing the current issue. Please mention your Trustpilot review so our support team can identify your case and assist you as quickly as possible.

We'll review whether the issue is with the glass nebulizing chamber or another part of the diffuser and work with you on the appropriate solution.

Thank you for giving us the opportunity to help.

Oceniono na 5 z 5

Love this thing!

Love this thing!

Not only do we love how this makes our house smell, we get loads of compliments on how it looks and smells to guests as well. I've already referred several people to this device. Nice work!

6 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful scents

Beautiful scents. They’re not inexpensive but the scents are strong and not a lot of oil is required. However, because they’re so lovely, I use them for often! 50/50😃

27 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Best Diffuser EVER!

I have diffusers in every room of my house and I will be replacing them with these. So beautiful and so much more fragrant, the scent fills the air. Highly recommend!!!

15 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely LOVE our difuser.

Absolutely LOVE our difuser.. the customer service was world class. One top piece arrived broken, within minutes of an email explaination sent with an image, a real person replied back and a new piece was on the way. Thank you so much, can't wait to try some new oils!

24 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Please don’t spend your money on this…

Please don’t spend your money on this junk. The photos on their site make the product look a lot nicer/higher quality than they actually are. The wood feels incredibly fake and looks really plastic in person. The button is also plastic and cheap, but I think the photos they use on their website use a metal one.

Like a lot of other people are saying, the company is just taking Chinese knockoffs of the Le Labo diffuser, (that you can get cheaper on AliExpress), slapping their logo on it and selling it for a higher price.

I’ve also had a hard time finding where I can even write this review. After I bought a diffuser I got an email from the company telling me to write a review followed with a Shopify link, but it led no where. So I had to look it up and eventually found this site (which was not linked anywhere on their official website). The Shopify reviews that are already there are full of bots and clearly fake reviews.

If you care about quality don’t give these people your money.

22 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Ingredient Report Raises Serious Questions - 100% essential oil fake

I have concerns about the way this product is marketed as “100% pure essential oil.” The scent appeared unusual and did not resemble a purely botanical essential oil.

The composition report provided for the tested sample lists a mixture of fragrance ingredients, including benzyl acetate (36%), linalyl acetate (14%), a Galaxolide fragrance solution (12%), an amber fragrance compound (8%), Hedione (5%), phenethyl acetate (3%), Florol (3%) and other aromatic substances.

These ingredients are commonly associated with formulated fragrance oils, and the listed composition does not appear consistent with an oil derived exclusively from natural plant material. This does not necessarily mean that the ingredients are unsafe, but it raises a legitimate question about whether the description “100% pure essential oil” is accurate.

I would like the seller to publish a product-specific, independently verifiable GC–MS analysis, full ingredient disclosure and clear evidence linking the report to each product batch. Consumers should be able to distinguish between a pure botanical essential oil and a compounded fragrance oil before purchasing.

16 sierpnia 2026
Opinia niezależna
Logo Charabancaroma

Odpowiedź od Charabancaroma

Thank you for raising this and for providing the detailed information.

We take concerns about product composition and the accuracy of our product descriptions seriously.

We are currently reviewing the composition information you referenced with our product and manufacturing teams, including its relationship to the specific fragrance and production batch concerned. We are also reviewing the terminology used on our website to ensure that the distinction between essential oils, botanical ingredients and formulated fragrance blends is communicated clearly and accurately.

We agree that customers should be able to understand what type of fragrance product they are purchasing.

Where any wording is found to be unclear or capable of creating the wrong impression, we will update it accordingly.

We appreciate you bringing this to our attention and will continue working with our suppliers to obtain and verify the relevant technical documentation.

Oceniono na 5 z 5

Best Diffuser Ever

I love these diffusers. They are beautiful. I can adjust the amount of scent for the room. The scents are lovely- not overwhelming- plus there are a variety of scents available. And, I’ve had outstanding customer service. Darn near perfect if you ask me. I have three and will be ordering one for my office.

16 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

The diffuser with the light

The diffuser with the light, looks lovely. Unfortunately, mine stopped working after about a week. I thought i'd maybe over-filled the bulb, so I ordered a replacement. It arrived after a couple of weeks, and didn't work at all. Also, the light turns off randomly.
I used the manufacturer's online chat, to ask for guidance. After following their suggestions to no avail, the agent said someone would email me with possible solutions withing the next 2 days. That was over a week ago.
For the extremely short time it worked, it was excellent. However, I now have a new, expensive and rather useless paperweight. Based on my experience, I would avoid purchasing this.

Update. This was taken up by a delightful and extremely helpful lady called Emma. After many apologies and talking me through some fixes, which sadly didn't work, Emma has organised a replacement for the whole thing. She was super efficient and responded quickly. I can't thank her enough. The Midnight Voyage 24 oil has the most wonderful scent.
My review now, after Emma took up the case, couldn't be less than 5 stars.

15 lipca 2026
Opinia niezależna
Logo Charabancaroma

Odpowiedź od Charabancaroma

Dear Mr Leadbitter,

Thank you for taking the time to write this, and I am sorry. You were told someone would be in touch and then heard nothing. That part is squarely on us and I am not going to make excuses for it.

What you describe is not something you caused, and you should not have had to buy a replacement to find that out.

We have your case in front of us now, and a member of our team is contacting you directly to sort it out.

Charabanc Aroma

Oceniono na 5 z 5

Das Gerät ist qualitativ sehr gut und wertig

ich bin mit den Geräten sehr zufrieden. Die Qualität des Verdampfers, die Optik, aber auch die Verarbeitung sind wertig und entsprechen der Preisgestaltung. Die mitgelieferten Öle duften gut und sind ebenfalls von einer sehr guten Qualität. Lieferung und Verpackung, schnell und ohne Beschädigung. Alles in Allem ein guter Lieferant 😊

13 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

The diffusers are gorgeous

The diffusers are gorgeous and the there are a lot of different oils to choose from. I had a problem with my diffuser and they were really helpful with a replacement.

27 listopada 2025
Opinia niezależna

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