Chapel Interiors Recenzje 

59
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered some little greene wallpaper, got 10% off which was great as it was pricey. Fast delivery with an excellent courier. Very happy thanks

Oceniono na 5 z 5

Website is so easy and comprehensive. Telephone support was on hand and despite DPD not fulfilling their part of the bargain, Chapel interiors were really helpful in tracking the paint down and all w... Zobacz więcej

Oceniono na 1 z 5

Bought 1 Litre can of Little Greene paint, the consistency was like liquid and not like the Intelligent Eggshell we had bought previously. I politely complained and was told it obviously hadn’t been i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic reliable service, phoned through for an order, They mixed up a certain colour of paint for me in minutes. It was waiting for me to pick up there and then. Great friendly customer service, re... Zobacz więcej

Informacje dotyczące firmy

  1. Dekoracje i architektura wnętrz
  2. Dostawca farb
  3. Sklep z tapetami

Napisane przez firmę

Chapel Interiors is a proud family-run independent business with over 40 years of experience. Based in the heart of Wilmslow, our store has grown from a passion for premium paints and designer wallpapers, combined with a genuine commitment to outstanding customer service. Now run by a husband and wife team, we’re dedicated to helping our customers create beautiful interiors tailored to their individual needs and personal style. We take pride in our expert product knowledge and the time we spend with every customer whether you're embarking on a full home renovation or just refreshing a single room, we're here to help at every step.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

59 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(59)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 45

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I would just be mindful that if you buy…

I would just be mindful that if you buy paint from them in my case I bought quarter quarts grey instead of quarter grey. The paint tin was not opened and I hadn’t even taken it out of the box because I saw the delivery note and I contacted them to advise that the paint is Made to order and cannot be returned. I was not aware of this and I do not believe it is identified when ordered.

7 lipca 2025
Opinia niezależna
Logo Chapel Interiors

Odpowiedź od Chapel Interiors

Good Morning,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it can be to order the wrong shade, especially when the product hasn’t been opened, and we’re very sorry we weren’t able to offer a return in this case.

Due to the extensive colour palettes offered by designer paint brands, including Zoffany, all paints are mixed to order. This is standard practice across the industry and means the products are classed as bespoke, which unfortunately makes them non-returnable once mixed.

We do our absolute best to communicate this clearly by including our returns policy on every product page and throughout the website, but we’re sorry to hear this wasn’t clear during your ordering process. We will take your comments on board as we continually work to improve clarity and the customer experience.

Once again, we’re extremely sorry for the disappointment caused, and we do appreciate you taking the time to share your feedback.

Warm regards,
The Chapel Interiors Team

Oceniono na 1 z 5

I bought four paint bottles from them

I bought four paint bottles from them, one of which arrived, and I'm still waiting for the other three. Keep calling them. They will tell you they will update you by email or phone, but you will never get the answer. Now, two weeks later, still nothing has come. Avoid this irresponsible company if you are a contractor or doing something that needs to follow a timeline.

28 kwietnia 2025
Opinia niezależna
Logo Chapel Interiors

Odpowiedź od Chapel Interiors

Good Morning,

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

We’d like to clarify that Fired Earth paints are shipped directly by the brand and not mixed or dispatched from our store, which unfortunately limits the control we have over the shipping and fulfillment process. That said, we absolutely understand how important timely delivery is, especially for contractors or projects working to a schedule and we’re sorry this delay has caused inconvenience.

We do our best to keep customers updated as soon as we receive any information from the supplier, and we’re sorry that our communication did not meet your expectations on this occasion. Your experience clearly fell short of the service we aim to provide, and for that, we sincerely apologise.

Warm regards,
The Chapel Interiors Team

Oceniono na 5 z 5

Great price and super-fast delivery

I was searching on google for HAMMERITE paint and all of the resulting companies (a) only had smaller size cans and (b) were very expensive. Chapel interiors were one of the few that had the 1 litre tin and the price was excellent - in fact most companies were charging the same price for much smaller tins of this paint.
They processed my order and shipped the tin very quickly and it arrived earlier than predicted .
Great company to do business with 😎

5 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Paint arrived the next day

This company offered the paint I wanted at a notably lower price than its competitors. Stupidly, I ordered 5L of the wrong colour, but Jade in customer services promptly rectified my issue and swapped the colour for me. The paint arrived the next day. I will be ordering all future paints from this company. Thank you.

22 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

Outstanding service.
Wow, only ordered the product yesterday and it arrived today, way above and beyond my expectations. Great work guys, I’ll defo be back in future.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Poor product and customer service

Sorry to have to provide an honestly negative review, as I like to support SME's. However, Chapel Interiors have not accepted responsibility for paint delivered that is not close in pantone to the paint ordered. They have refused to rectify the issue, despite the pictures of the paint on white paper (as requested by them and carried out at my inconvenience) clearly showing the difference. £40 and an hour of my time wasted.

19 listopada 2024
Opinia niezależna
Logo Chapel Interiors

Odpowiedź od Chapel Interiors

Good Morning,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your experience, and we understand how frustrating this situation must have been.

We do our best to inform all customers that colours can vary depending on screen settings, lighting conditions, and the surface the paint is applied to. Because of this, we always recommend using a physical colour card or ordering a sample pot before committing to a full tin, especially for exact colour matching.

In this case, the paint was mixed according to the official Dulux colour formulation. As a stockist, we follow the manufacturer’s specifications to ensure consistency and accuracy. When customers raise concerns, we take them seriously and do report them back to the relevant brand for review. However, since the mix was verified as accurate by Dulux’s standard, we were regrettably unable to offer a replacement or refund.

We are sorry this wasn’t the outcome you had hoped for. Your feedback is valued, and we’re always looking to improve our service. If you have any further questions, we’d be happy to speak with you directly.

Warm regards,
The Chapel Interiors Team

Oceniono na 5 z 5

Excellent overnight order and delivery…

Excellent overnight order and delivery service from Chapel Interiors for two five litre cans of wood preservatives.
Very efficient phone service and specialist thick cardboard packing to protect the cans.
Amazingly quick delivery by about 10.00 am by UPS.
Thanks you.

5 września 2024
Opinia niezależna
Oceniono na 1 z 5

Illegal returns policy

Sells Little Green paint and claims it’s ‘bespoke’ to avoid accepting returns. Returns policy illegal under Distance Selling Regulations. Would avoid.

21 marca 2024
Opinia niezależna
Logo Chapel Interiors

Odpowiedź od Chapel Interiors

Thank you for your feedback. We're genuinely sorry to hear that you were unhappy with your experience.

We do our very best to ensure our customers are aware that paints from designer brands such as Little Greene are mixed to order. This is due to the vast range of colours available, and it's standard practice across the industry. These bespoke-mixed paints are not pre-mixed or held in stock, which is why they are classed as customised items.

Because of this, and in line with Little Greene’s own policy, these products are non-returnable. We aim to make this clear by displaying our returns policy on every page of our website to help ensure customers have all the information they need before making a purchase.

We appreciate your concern and are sorry that our policy has caused frustration. We’re always looking for ways to improve communication and customer experience, and your feedback is valuable in that process.

If you have any further questions or concerns, please don’t hesitate to contact us directly, we’re happy to help.

Warm regards,
The Chapel Interiors Team

Oceniono na 5 z 5

Great service from Chapel Interiors

Great service from Chapel Interiors

We turned up to the shop two minutes before closing time with a very specific request. We were given time to discuss our options and felt well looked after. Really good service and highly recommended.

1 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Customer service and delivery

I have used this company several times in the last 2 years.
I changed my mind after I submitted my order and the customer service was impecable. Order changed over the phone and some money refunded inmediately.
Delivery is outstanding, even I had not requested following day, paint pot were here after 24 hr.
Highly recommended

8 sierpnia 2023
Opinia niezależna
Oceniono na 4 z 5

Great Experience

Great experience and would definitely use them again. Cannot fault the customer service received especially by Jade. We ordered 14 pots of paint and even though they were very well packed 2 arrived damaged, replacements were sent out promptly. Highly recommend and cheaper then anywhere else!

25 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Fantastic service - I had placed an order with the Paint Depot on 13 January for 9 tins of paint ie 8 Zoffany & 1 F&B - total price just over £600.

I ended up having to cancel the order on 2 February with the Paint Depot because despite numerous promises they failed to despatch, never mind deliver my order - of course, they blamed Zoffany.

On the same day as I cancelled the non delivered order from Paint Depot, I placed the exact same order with Chapel Interiors.
This order was delivered TODAY - 3 working days later.
Better still, the order worked out slightly less expensive.

Absolutely delighted with the 5* service provided by Chapel Interiors, thank you.

8 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Just Brilliant!

Ordered five cans of Little Greene paint in different colours and finishes. Arrived by courier next day, free delivery and paint 10% cheaper than ordering direct from LG - cannot fathom how that makes commercial sense for LG! Based on my experience, I can only recommend this company to all.

14 października 2022
Opinia niezależna

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