At first, I was kinda upset because the order was delayed....but one of customer care contacted me explaining the situation and expedited matters significantly, and he kept following up till I receiv... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ik zou een replacement krijgen maar de klantenservice verstuurt de bestelling maar niet met elke keer nieuwe smoesjes dat de warenhuizen druk zijn, dit is nu al 6 maanden zo. Ze zeggen ook elke keer d... Zobacz więcej
I love my chamelo aura sunglasses! The way they go from purple to pink to blue to gray at the tap of the glasses is top tier! I’ve worn them to so many different red carpet events including Paris Hilt... Zobacz więcej
Ich habe am 29.09. bei Chamelo bestellt. Mein PayPal-Konto wurde zweimal separat mit dem gleichen Betrag belastet. Als ich meine Bestellung überprüft habe, musste ich feststellen, dass Chamelo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Dane kontaktowe
Stany Zjednoczone
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Średnia
705 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very little communication
Very little communication and my order hasn't been updated in 3 weeks extremely disappointed with customer support at chamelo
17 lipca 2026
Opinia niezależna
Odpowiedź od Chamelo
Charlie, I'm sorry it got as far as your bank — that's on us; you told us on 17 July what would happen and we didn't move. We won't contest the chargeback and #38522 is closed on our side, so there's no further billing. If the pair reached you and you'd rather keep it, email me at hello@chamelo.com and we'll sort it properly. — Jared, Chamelo
Order for product in June and have not received to date
I placed and paid for an order for my daughter on 11 June 2026 and until now have not received it. Initially, Jackie of customer service on 18th June 2026 responded to my query saying they are experiencing issues getting product out quickly and he has requested the shipping team to prioritize my order. Hearing nothing I wrote again on 23 June and got a response from Jackie on same day apologizing and saying he has asked for an update from his shipping team. Not receiving any update I wrote again on 7 July and to date there is no response whatsoever. Intend to report to the Federal Trade Commission (FTC) should I not receive my order. Will also write to Better Business Bureau (BBB): at bbb.org.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Kelana, two apologies in June and then nine days of silence on a message asking for delivery status is a failure on our side, full stop. I can confirm your package was delivered on August 3. If anything about the order still isn't right, write to me directly at hello@chamelo.com. — Jared, Chamelo
I purchased 2 pairs of glasses on June…
I purchased 2 pairs of glasses on June 22nd and asked them to either send me the glasses or refund my money. Still no answer from them. Still waiting for the response if they’ll send me the glasses. Very disappointing.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Zeon, your 9 July message asking us to ship or refund was closed without anyone answering it — merging a ticket isn't the same as replying to it, and that's on us. The pairs reached you on 20 July, but I've written to you today anyway, because the process failure deserves a real answer. My direct address is jared@chamelo.com. — Jared, Chamelo
Still haven't received my charger i…
Still haven't received my charger i ordered. Very disappointed with service, will not recommend.
4 lipca 2026
Odpowiedź od Chamelo
David, you're right that an automated reply closing your ticket the same minute isn't good enough — small orders shouldn't fall through, and this one did. Good news: it shipped July 22. Sorry it took this long for anyone to actually confirm that with you. — Jared, Chamelo
If I could give zero stars
If I could give zero stars, I would I ordered my glasses on June 23. It is now July 13 and I still haven’t received them. Their phone number is not in service and they haven’t got back to me about canceling my order so I’m basically screwed out of $200. Never will buy again and I recommend nobody buy glass company. It’s a fraud.
12 lipca 2026
Opinia niezależna
Odpowiedź od Chamelo
Tyler, you were told on 9 July that your cancellation had been submitted, and it took until 23 July to actually happen — that's the failure, not the wait. Your order was cancelled and refunded in full on July 23; you should already see it reflected on your statement. — Jared, Chamelo
Ho fatto un ordine un mese fa
Ho fatto un ordine un mese fa, di un paio di occhiali prismatici graduati …servizio clienti inizialmente assente, ma oltre ciò ..il mio ordine era in fase di processo da oltre un mese …probabilmente per via di tanti ordini .. Ma non potevo aspettare oltre. Ora mi stanno assistendo e credo che avrò presto un rimborso. Vi ringrazio👍🏼
12 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Giuseppe, sessanta giorni con soli aggiornamenti generici, mentre Lei ci scriveva ogni giorno: non è accettabile. Ho individuato l'ordine #37897 e l'ho fatto salire di priorità. Entro venerdì 21 agosto riceverà la conferma del rimborso completo oppure il tracking, come preferisce. Le ho scritto direttamente oggi, così ha un referente con nome e cognome. — Jared, Chamelo
My order has not been fulfilled and…
My order has not been fulfilled and still have no eta.
4 lipca 2026
Odpowiedź od Chamelo
You accepted an offer on 21 July, and on 24 July you were told the 20% refund had been processed. It hadn't. Order #38673 is being processed now and you'll have refund confirmation by Friday 21 August. If there's any delay from our side, send an email at hello@chamelo.com. — Jared, Chamelo
Odpowiedź od Chamelo
Katon, I understand why it looked that way after a month of silence — that's on us, and I'm sorry for the delay. Good news: order #38604 has been fulfilled and delivered. I hope the glasses were worth the wait. If anything's not right, send us an email at hello@chamelo.com — Jared, Chamelo
This is undoubtedly the best purchase…
This is undoubtedly the best purchase of 2026 for me. I had been searching for a pair of sunglasses that would suit my cycling and running needs. This pair is light, comfortable, and the speakers are remarkably loud. It lives up to its advertised quality.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Thank you, Felix — best purchase of the year is a high bar, and cycling and running is exactly what the Music Shield was built for. We're at hello@chamelo.com if you ever need anything. — Jared, Chamelo
I will be taking legal action i been…
I will be taking legal action i been trying to ask for a refund on my order that I still have not heard anything about i try to reach out and nothing
10 lipca 2026
Opinia niezależna
Odpowiedź od Chamelo
Omar, on 21 July you were told your order had been cancelled and the refund was processing. Neither happened. Order #38667 is being processed now and you'll have refund confirmation by Friday 21 August. If there's any delay on our side, send an email hello@chamelo.com. — Jared, Chamelo
Great product and easy to order
2 lipca 2026
Odpowiedź od Chamelo
Thank you, Navya — glad the ordering side was easy. Your order is on our priority list and I've emailed you directly with where it stands. Anything at all, we're at hello@chamelo.com. — Jared, Chamelo
Odpowiedź od Chamelo
Thana, you asked for a confirmed revised date and across four replies nobody gave you one — 'priority' isn't a date and we shouldn't use it like one. #38598 has been fulfilled, shipped on 29 July with Flash Express tracking. If anything's still outstanding, send an email at hello@chamelo.com — Jared, Chamelo
Can not keep up with orders
I have yet to receive my purchase. It has already been 7 business days, and I do not have any shipping information. I will be emailing tomorrow to cancel my order if I do not receive any shipping info. When I asked about it, I was told they are experiencing a high influx of orders and are experiencing some delays. They should not be advertising if they cannot keep up with the demand.
UPDATE:
I never received my order or a confirmation of my cancellation request. I sent an email to cancel my order. When you email customer support, you'll get an automated response about them changing their ticketing system and that there may be a delay in the response. I never heard back, so I had to call my bank. My bank credited me the money, and they dealt with them.
DON'T DO BUSINESS WITH THEM. THEY'LL TAKE YOUR MONEY AND YOU'LL GET A CRAPPY RESPONSE ABOUT DELAY CUSTOMER SUPPORT RESPONSE AND IF THEY DO RESPONSE, YOU'LL GET ONE SAYING THEY ARE EXPERIENCING A HIGH INFLUX OF ORDERS, SO THERE IS A DELAY ON SHIPMENT WITH NO ETA.
They most definitely need to stop pushing all their advertisements and stop receiving orders if they can't keep up. They are a bad business all around!
3 lipca 2026
Odpowiedź od Chamelo
Oberlin, I'm sorry it reached your bank — that's on us. You gave us a 24-hour deadline on 10 July and told us exactly what you would do; twenty days of silence was our answer. We didn't contest the chargeback — so there's nothing further owed on either side. Anything outstanding, email at hello@chamelo.com. — Jared, Chamelo
The order is delayed with no definite…
The order is delayed with no definite shipping date
4 lipca 2026
Odpowiedź od Chamelo
Ciaran, this is the second summer you've had the same problem, and both times the answer was to flag it as priority and close the ticket. I've escalated #38683 properly, and it's now shipped. Sorry it took two summers of this before someone actually followed through. — Jared, Chamelo
its been more than 10days and the order…
its been more than 10days and the order isn't shipped yet.
1 lipca 2026
Odpowiedź od Chamelo
Sai, you wrote on 9 July, waited five days, and were told your order was 'in queue' with no date — then heard nothing for four weeks. I've located #38518 and escalated it; tracking or a full refund confirmation by Friday 21 August. — Jared, Chamelo
Odpowiedź od Chamelo
Gracias, Agustín — nos alegra especialmente que lo digas por los envíos, que es donde más nos exigimos. Estamos en hello@chamelo.com para lo que necesites. — Jared, Chamelo
URGENT: No response to emails, moving out of country in 19 days! (Orders 38116 & 38175)
I placed two orders (38116 and 38175) on June 20th with an advertised shipping estimate of 4–7 days to Germany. It has now been nearly three weeks, and I have received zero tracking updates.I emailed customer support on July 3rd to get an update and have received no reply.This is an urgent situation. I am permanently relocating and leaving Germany for good on July 27th. If these packages do not arrive before then, I will not be able to collect them.Chamelo team, please check my orders immediately. Send me the tracking information today, or cancel the orders and issue a full refund before they are shipped to an empty address.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Fotios, I'm sorry it reached your bank twice — that's on us. You told us on 3 July that you were leaving Germany on the 27th; we shipped after you had gone, to the address you had left, and then asked you to pay again. We won't contest either chargeback and both orders are closed on our side. On the parcel and your new address in Thessaloniki, send an email to hello@chamelo.com so we can handle it — Jared, Chamelo
Never received the product (waiting for over 8 months)
SCAM WARNING! Never received the product after waiting for over 8 months. They repeatedly missed shipping deadlines. Although they finally promised a full refund in writing on July 2, 2026, they have now gone completely silent and never processed the money. Save your money, DO NOT BUY FROM THEM!
29 listopada 2025
Opinia niezależna
Odpowiedź od Chamelo
Ginny, eight months, three missed ship dates, and two written refund commitments we broke before the money actually moved on 31 July. Your refund is paid and the order is closed — late enough that I won't call it resolved. If anything is still outstanding, send us and email at hello@chamelo.com. — Jared, Chamelo
Ordered and they glasses never arrived
Ordered and they glasses never arrived. Emailed customer service numerous times and no response. Have to report it to credit card to get my money back.
28 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Michael, I'm sorry it reached your card issuer — that's on us; two messages met with nothing but an automated migration notice for thirty days left you no other option. We won't contest either chargeback and both orders are closed on our side, so there's no further billing. On returning the pairs when you're back in the country, send an email at hello@chamelo.com and we'll arrange it around your dates. — Jared, Chamelo
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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