Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

At first, I was kinda upset because the order was delayed....but one of customer care contacted me explaining the situation and expedited matters significantly, and he kept following up till I receiv... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ik zou een replacement krijgen maar de klantenservice verstuurt de bestelling maar niet met elke keer nieuwe smoesjes dat de warenhuizen druk zijn, dit is nu al 6 maanden zo. Ze zeggen ook elke keer d... Zobacz więcej

Oceniono na 5 z 5

I love my chamelo aura sunglasses! The way they go from purple to pink to blue to gray at the tap of the glasses is top tier! I’ve worn them to so many different red carpet events including Paris Hilt... Zobacz więcej

Oceniono na 1 z 5

Ich habe am 29.09. bei Chamelo bestellt. Mein PayPal-Konto wurde zweimal separat mit dem gleichen Betrag belastet. Als ich meine Bestellung überprüft habe, musste ich feststellen, dass Chamelo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

705 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 72% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(705)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 398

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

FRAUD STORE - DO NOT ORDER

FRAUD STORE - DO NOT ORDER. Order #38612 from 03/07/2026 for ₹10,799.
32+ days later, still "Preparing for Shipping". No tracking, no reply to emails.

I filed a chargeback with my bank and reported them to Shopify in their website Everyone do the same. This is a scam.

3 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Harish, I'm sorry it reached your bank — that's on us, and being told on 5 August that your refund had been processed when it hadn't is worse than the delay itself. We won't contest the chargeback and #38612 is closed on our side, so there's no further billing. Anything outstanding, email me at hello@chamelo.com. — Jared, Chamelo

Oceniono na 1 z 5

Keine Ware erhalten.

Keine Ware erhalten.
Es wird sofort nach der Bestellung die Kreditkarte belastet obwohl noch keine Lieferung erfolgt. Das ist unseriös. Lieferschwierigkeiten können passieren und ich hätte ja auch noch gewartet wenn die Bezahlung erst bei Lieferung erfolgt wäre. Aber so geht das gar nicht.

4 lipca 2026
Logo Chamelo

Odpowiedź od Chamelo

Herr Becker, es tut mir leid, dass es bis zur Rückbuchung über Ihre Bank kommen musste — das liegt an uns. Ihre Rücktrittserklärung vom 22. Juli hätte fristgerecht bearbeitet werden müssen. Wir werden den Chargeback nicht anfechten, und Bestellung #38687 ist bei uns geschlossen, es erfolgt keine weitere Belastung. Bei allem Weiteren schreiben Sie mir bitte direkt: jared@chamelo.com. — Jared, Chamelo

Oceniono na 1 z 5

1000% the worst customer service

1000% the worst customer service I have ever experienced from a company! Phone number is a fake or nobody answers. And the email is just an AI that will give you little to no answer as to what the progress of shipping is or help you to resolve issues with your glasses. While they are cool glasses, you'd better hope nothing ever goes wrong or you can just throw your money away. 10/10 wouldn't recommend!

3 sierpnia 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Jackson, you're right about the phone line — you asked for a callback on Aug 6 and never got one, and that's a real gap, not a minor one. Since then, your warranty claim was approved and you've chosen a refund, which is confirmed and just waiting on the return shipment via the label already sent to you. I'm sorry it took awhile to get a real decision. — Jared, Chamelo

Oceniono na 5 z 5

Great glasses and amazing quality

Great glasses and amazing quality

3 sierpnia 2026
Logo Chamelo

Odpowiedź od Chamelo

Thank you, Pedro! quality is where most of the engineering time goes, so hearing that first is a good sign. We're at hello@chamelo.com if you ever need anything. - Ross, Chamelo

Oceniono na 5 z 5

Impatiently waiting customer

I take back what I said before because frustration! But to be honest my new glasses is superbly incredibly eye catching piece of work! I am extremely satisfied! Thanks and sorry!

2 sierpnia 2026
Logo Chamelo

Odpowiedź od Chamelo

Miguel, thank you for updating this, and more for the patience it took to get there. You shouldn't have needed it; the delay feedback goes straight into our fulfilment review. Enjoy the Music Shield. - Ross, Chamelo

Oceniono na 5 z 5

Great easy to use

2 sierpnia 2026
Logo Chamelo

Odpowiedź od Chamelo

Thank you, Richard! easy to use is the whole point of the tint control, so that's the detail I'm happiest to read. We're at hello@chamelo.com if you ever need anything. - Ross, Chamelo

Oceniono na 1 z 5

SCAM COMPANY

1 month already and my product has still nt been shipped out yet.... Forget about buying from this brand....

2 sierpnia 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

You wrote twice and got an automated reply both times, the second closing your ticket the same minute. I've located #38310 and I've emailed you directly with tracking number — Jared, Chamelo

Oceniono na 2 z 5

I found your site very difficult to…

I found your site very difficult to find details about glasses and had to go back and forth between your site and Gemini to get details on different models. Gemini had the info so it must be somewhere but I couldn't find what I wanted about the range of the glasses and how dark they got.

1 sierpnia 2026
Logo Chamelo

Odpowiedź od Chamelo

Tom, thank you for the honest split verdict, you're right that if a customer has to ask an AI what our own tint range is, that's a product page problem, and it's on the fix list. On your order: you asked to cancel on 4 August and we didn't come back to you. I've emailed you today to close that out. - Ross, Chamelo

Oceniono na 1 z 5

Got them as a gift from my wife

Got them as a gift from my wife. The glasses stopped working completely after 2nd use. I've contacted their support email 3 times and tried calling. No response at all. Now I'm stuck with a $300 piece of cheap plastic in a drawer. Save yourself the headaches and just avoid this company.

28 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

A pair that fails after two uses is a warranty case, and three unanswered emails on top of that is not something I can explain away. I can't find your messages under that name, which is its own problem — email hello@chamelo.com with TRUSTPILOT in the subject and I'll open the warranty case myself and reply within one business day. — Jared, Chamelo

Oceniono na 1 z 5

No llega mi pedido

Good morning, buy some glasses for personal use in the state of Floridapague with my suit. el 1 de julio ,199 dolares con la orden 38546.
Until today, July 31, my request has not been received, I have given all the information that has been requested and it does not resolve me.

1 lipca 2026
Logo Chamelo

Odpowiedź od Chamelo

Guido, you passed every check we asked for and the hold was cleared on 3 August — it should have shipped that day. I've located #38546 and escalated it; you'll have tracking or a full refund confirmation by Friday 14 August. I've emailed you directly, in Spanish, so you have a named contact. — Jared, Chamelo

Oceniono na 1 z 5

Scam?

DO NOT BUY FROM HERE! It feels like I have been scammed. I ordered ome glasses nearly a month ago and they have yet to be shipped, when i have asked for an update i have received the same generic response that there is a delay and it will be shipped shortly. There had been no update to say that they are working on the delay. For such and expensive and premium product you would expect better customer service and prompt shipping. I think ill have to request a refund because at this point I dont think ill be getting them any time soon.

1 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Cooper, I understand why it feels that way — being told your order had been delivered when Australia Post hadn't received it is indefensible. It did ship on 31 July and the tracking is live — Jared, Chamelo

Oceniono na 1 z 5

Worst customer experience

I’ve made two orders
First one took 1 month and a halve to arrive because it was international shipping.
Second pair made a national shipping to us. It’s been 30 days since I placed the order and there has not been any changes in fulfillment stats it just says preaparing order.
Trises contacting email, Instagram TikTok and no response at all, just generic responses saying we are sorry someone is going to contact you and no one contacts me to get this issue resolved
Very disappointing

27 czerwca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Francisco, six messages across email, Instagram and TikTok going unanswered is a failure on our side, full stop — and this is the second order in a row. I've found your ticket and replied to you directly today, — Jared, Chamelo

Oceniono na 1 z 5

No update on my purchase

No update on my purchase. I’m still waiting for it. It’s been more than 2 weeks.

4 lipca 2026
Logo Chamelo

Odpowiedź od Chamelo

Grecia, you wrote once, got a form apology, and then heard nothing for eighteen days — quiet customers shouldn't get lost in a backlog. I've located #38685 and I've emailed you directly today. — Jared, Chamelo

Oceniono na 1 z 5

I bought the Chamelo Prime sunglasses

I bought the Chamelo Prime sunglasses. The 3-5 day shipping became a one month delayed delivery. I tried reaching customer service by email asking for an ETA but customer service was non sense. Chinese Sunglasses are poor quality, cheap plastic, lenses reflects eye and face very bad it seems I am wearing some mirrors on my eyes.

22 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Thank you for the honest split verdict — a method sold as 2-5 days that takes 17 is a mis-description, not a delay, and you're right to say so. On the lenses: the mirror finish on the Smoke tint is stronger than the photography suggests, and if it isn't what you wanted that's a return we should be arranging, not something you raise in a review.— Jared, Chamelo

Oceniono na 1 z 5

I’ve been trying to return my glasses…

I’ve been trying to return my glasses since 6/5/26. It’s now 7/23/26 and they still haven’t sent me my return label. I email every day and call customer service. No one ever picks up and they respond maybe to my emails every 2 wks with the same answer. We will send you the return label. Then nothing for weeks! Hate this company worst customer service ever! I’ve spent half my summer so far dealing with this return.

5 czerwca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Luis, I'm sorry it reached your card company twice — that's on us. A return approved on 17 June with the label arriving on 6 August is indefensible. We won't contest the open dispute, and your return is being processed on receipt. Anything outstanding, email me at hello@chamelo.com. — Jared, Chamelo

Oceniono na 2 z 5

I just want an honest update on my…

I just want an honest update on my order #38306. I knew it would take time since I ordered them with prescription but still not a single update after four weeks. The website redirects you to the “shop” app to track your order and it’s been exactly four weeks and it still says “waiting for details” I’ve checked my email too and not a single update.

23 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Six weeks before anyone explained that prescription lenses run on a production batch cycle — that's the failure, not the timeline. Order #38306 is escalated and I've emailed you directly. — Jared, Chamelo

Oceniono na 1 z 5

I have ordered on 21 June

I have ordered on 30 June, and there are no shipping estimates, if you order you will just wait untill nothing is resolved.

Support just says oopsie soorrrry, delays happen blah blah, but there is no info that it will take 1 month to ship.

Why are you even selling them

21 czerwca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Alex, you were never given a ship estimate, then told your order was packed on 7 August when it wasn't. I've located #38491 and escalated it; you'll receive confirmation by Friday 14 August. I've emailed you directly so you have a named contact this time. — Jared, Chamelo

Oceniono na 1 z 5

Very bad experience from Chamelo

One thing that I am frustrated is that the items I ordered was delivered too late. Other customers had the same experiences that I had to contact them to cancel my order because the delay caused my trust to plummet.

They ended up sending it anyway but still waiting for the lifestyle strap which I ordered a day after this.

I also received the wrong cap from the Tech Dad bundle instead of the Hello Chamelo I got the Chamelo inverted text instead.

The tinting tech on the sunglasses is awesome. Audio is not loud and I can’t adjust the volume through the sunglasses.

Would I recommend Chamelo? Probably, not at this point until they fix the issue of shipment delays, better audio, and better customer service. The phone number doesn’t work and only way to contact them is through e-mail.

5 lipca 2026
Logo Chamelo

Odpowiedź od Chamelo

Edrian, thank you for the honest split verdict — glad the instant tint is landing, and you're right that the fulfilment around it wasn't. Volume control on the frame is fair feedback and it's with the product team. — Jared, Chamelo

Oceniono na 1 z 5

Severe delays and terrible service

Severely delayed sunglasses have still not arrived. Communications from the customer services team are poor, slow and generic.

21 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Simon, I'm sorry it reached the point of a seven-day deadline followed by silence — that's on us, and you shouldn't have had to get there. I've sent you a direct email today with an update on your order. — Jared, Chamelo

Oceniono na 3 z 5

The design is nice and speakers are…

The design is nice and speakers are very cool. I am excited to gift them to a friend as well.

21 lipca 2026
Opinia niezależna
Logo Chamelo

Odpowiedź od Chamelo

Thank you, Lana! glad the speakers are living up to it, and I hope whoever's getting the gift feels the same. We're at hello@chamelo.com if you ever need anything. - Ross, Chamelo

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