At first, I was kinda upset because the order was delayed....but one of customer care contacted me explaining the situation and expedited matters significantly, and he kept following up till I receiv... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ik zou een replacement krijgen maar de klantenservice verstuurt de bestelling maar niet met elke keer nieuwe smoesjes dat de warenhuizen druk zijn, dit is nu al 6 maanden zo. Ze zeggen ook elke keer d... Zobacz więcej
I love my chamelo aura sunglasses! The way they go from purple to pink to blue to gray at the tap of the glasses is top tier! I’ve worn them to so many different red carpet events including Paris Hilt... Zobacz więcej
Ich habe am 29.09. bei Chamelo bestellt. Mein PayPal-Konto wurde zweimal separat mit dem gleichen Betrag belastet. Als ich meine Bestellung überprüft habe, musste ich feststellen, dass Chamelo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Dane kontaktowe
Stany Zjednoczone
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Średnia
705 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Disappointing product experience
I bought the Chamelo Shield directly from Chamelo in May 2025. Just over a year later, the electronic tint/darkening function stopped working.
The support team was always friendly and polite, but they did not offer any meaningful solution after the 1-year warranty had expired. Instead, I was offered a 30% discount on a new pair.
For a premium product, I expected better reliability and more support when something goes wrong. A discount on another pair doesn't help much when I've lost confidence in the product.
7 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Luis,
We're sorry to hear about the trouble with your Shield's tint function, and that the support you received after your warranty expired didn't feel like enough given the reliability you expect from a premium product. Your frustration is completely understandable, and we appreciate you taking the time to share this feedback.
Our upper management team will be reaching out to you directly to see how we can better assist and make this right.
– Chamelo Support Team
UPDATE 9/24/2026:
Hey there Luis. Just a quick note to let you know that our upper management has reached out to you last week to offer assistance and they are still awaiting your reply. Thank you.
– Chamelo Support Team
Odpowiedź od Chamelo
Hi S. Coles,
Thank you for the great rating and for letting us know the site was easy to navigate! We're glad the experience was smooth from start to finish.
We appreciate you taking the time to share this!
– Chamelo Support Team
The experience was fast and easy
The experience was fast and easy. I bought what I like. Now I just have wait until it ship to me.
27 sierpnia 2026
Odpowiedź od Chamelo
Hi Mike,
Thank you for the kind words about your shopping experience! We're glad the buying process was fast and easy for you.
We're sorry for the wait on getting your order shipped out — we know that part can be the hardest to be patient for. Our upper management team will be reaching out to assist further and help get your order on its way.
– Chamelo Support Team
Love the concept of the glasses the…
Love the concept of the glasses the dimming lenses are awesome plus there bluetooth speakers in the glasses too excellent ++.
28 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Felix,
Thank you so much for the awesome review! We're so glad you're loving the concept, the dimming lenses, and the built-in Bluetooth speakers — it's exactly the kind of all-in-one experience we set out to create.
Thanks again for sharing this with us!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Jaswanth,
We're sorry for the long wait on your order — we know how frustrating it is to still be waiting on something you're excited to receive. Your feedback is completely valid, and we appreciate you letting us know.
Our upper management team will be reaching out to you directly to assist further and help get this moving.
– Chamelo Support Team
UPDATE 9/16/2026:
Hi again Jaswanth, please check your junk/spam mail boxes urgently. Our upper management team has been emailing you but you don't seem to be receiving our messages. Thank you.
– Chamelo Support Team
UPDATE 10/7/2026:
Hi again Jaswanth! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Dhey,
Thank you so much for the 5-star love! We're so happy to hear you're enjoying your glasses.
Thanks for sharing your excitement with us!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Corinna,
Thank you for the 5-star review! We're glad the glasses, delivery, and service all came together for a smooth experience.
We appreciate you taking the time to share this!
– Chamelo Support Team
Nunca llega mi pedido lo pedí hace 7…
Nunca llega mi pedido lo pedí hace 7 días y ni siquiera lo han enviado de la tienda
20 sierpnia 2026
Odpowiedź od Chamelo
Hi Alfred,
We're sorry to hear your order hasn't shipped yet after 7 days — that's a much longer wait than you should have to deal with, and we understand the frustration.
Our upper management team will be reaching out to you directly to assist further.
– Chamelo Support Team
UPDATE 9/24/2026:
Hi again Alfred! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Definitely a great buy
Definitely a great buy. Used them during my nephew HS football game and my son soccer games.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Romel,
Thank you for the great review! We love hearing they've been getting good use out on the field and the sidelines for your nephew's and son's games.
Thanks for sharing this with us!
– Chamelo Support Team
All my order doesn't arrive and they…
All my order doesn't arrive and they don't give me an answer when it will arrive. I've been asking for it for a long time and I need my 2 pairs of glasses urgently for my work and my boyfriend's work
16 sierpnia 2026
Odpowiedź od Chamelo
Hi Linda,
We're very sorry for the delay and the lack of a clear update on your order — especially knowing you and your boyfriend need these for work. That's not the level of communication we want to provide, and we understand the urgency.
Our upper management team will be reaching out to you directly to assist further.
– Chamelo Support Team
Order is taking forever and I requested…
Order is taking forever and I requested refund and they haven’t done anything. Horrible customer service
7 sierpnia 2026
Odpowiedź od Chamelo
Hi Jannet,
We're sorry for the delay on your order and for not getting your refund request handled — that's not the level of service we want to provide, and we understand your frustration.
Our upper management team will be reaching out to you directly to assist further.
– Chamelo Support Team
Top notch customer service
Update: chamelo offers top notch customer service. My concerns were promptly addressed and it seems i received a defective pair. Not only did they replaced it, James checked in regularly to ensure I was taken care of. Great company and great product.
I was very excited to get my chamelo aura glasses. One week later my charger broke off and the website was out of stock. No other after market charger works. Then less than a month later, one side lights pink the other blue. Then goes to purple and clear. Was it worth it? No
19 sierpnia 2026
Odpowiedź od Chamelo
Hi Katerinaxe,
We're sorry to hear about the trouble with your charger going out of stock and the lighting issue on your glasses — that's not the experience we want you to have, and we completely understand your disappointment.
Our upper management team will be reaching out to you directly to assist further.
– Chamelo Support Team
UPDATE 9/24/2026:
Hi again Katerinaxe! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
AURA glasses Review
The lens tech for the AURA glasses is genuinely great and easy to use. They look great (despite being a tiny bit clunky on the handles).
I am quite rough with them and have had slight physical damage on the edges of the lenses (almost unnoticeable from the front or while looking through them) but with good care and being sensible with them they are a great purchase.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Constantine,
Thank you for taking the time to share your experience with the AURA glasses! We’re glad to hear you’re enjoying the lens technology and finding it easy to use.
We also appreciate your honest feedback about the frame and the durability of the lenses. It’s great to hear that, despite the wear they’ve experienced, you still find the glasses to be a great purchase. We’ll certainly keep your feedback in mind as we continue improving our products.
We hope you continue enjoying your AURA glasses!
– Chamelo Support Team
Waited too long without …
Waited too long without an explanation as to why the order was so late.
20 sierpnia 2026
Odpowiedź od Chamelo
Hi Ulysses,
We’re truly sorry that you had to wait so long for your order and, especially, that you weren’t given a proper explanation for the delay. We understand how frustrating it is to be left waiting without clear communication.
We take your concerns seriously, and our upper management team will reach out to you directly to assist further and make sure your case is properly addressed.
– Chamelo Support Team
UPDATE 6/24/2026:
Hi again Ulysses! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Cris,
Thank you for the kind words! We’re thrilled to hear that you’re enjoying your Chamelo glasses and love the style. We really appreciate your support and hope you continue enjoying them!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Ricardo,
Thank you for your kind review! We’re happy to hear that you’re enjoying your Chamelo sunglasses and that they’re working well for you. We really appreciate your support and hope you continue enjoying them!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Patrick,
Thank you for the kind words and for your support! We’re glad you’re enjoying the glasses. We’re always working to improve our products, and we truly appreciate customers like you who encourage us to keep pushing forward.
We hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
Glasses keep connecting and…
Glasses keep connecting and disconnecting and I'm unable to connect to calls
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Clarence,
We’re very sorry to hear that your glasses keep connecting and disconnecting and that you’re unable to use them for calls. We understand how frustrating it is when the Bluetooth connection isn’t working reliably, especially when you’re trying to use one of the glasses’ key features.
We take this seriously, and our upper management team will reach out to you directly to assist further and work toward getting this resolved.
– Chamelo Support Team
UPDATE 9/24/2026:
Hey there Clarence. Just a quick note to let you know that our upper management has reached out to you last week to offer assistance and they are still awaiting your reply. Thank you.
– Chamelo Support Team
I had a small scratch on my sunglasses…
I had a small scratch on my sunglasses and they were ready for me to ship it back for a new one. Good customer service.
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Leo,
Thank you for sharing your experience! We’re glad our customer service was able to assist you with the scratch on your sunglasses and arrange a replacement for you. We really appreciate your kind words and your trust in Chamelo.
We hope you enjoy your new pair!
– Chamelo Support Team
"One week and a day and nothing about my order
"One week and a day and I didnt know anything about my order. The requested RFC and CURP were sent instantly and I think it hasn't even been shipped, when it was supposed to be at my house in 6 days."
15 sierpnia 2026
Odpowiedź od Chamelo
Jorge, you provided everything requested right away, and it still hasn't shipped over a week later — that's on us, not a delay you caused. I'm pushing to get this moving now. — Jared, Chamelo
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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