At first, I was kinda upset because the order was delayed....but one of customer care contacted me explaining the situation and expedited matters significantly, and he kept following up till I receiv... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ik zou een replacement krijgen maar de klantenservice verstuurt de bestelling maar niet met elke keer nieuwe smoesjes dat de warenhuizen druk zijn, dit is nu al 6 maanden zo. Ze zeggen ook elke keer d... Zobacz więcej
I love my chamelo aura sunglasses! The way they go from purple to pink to blue to gray at the tap of the glasses is top tier! I’ve worn them to so many different red carpet events including Paris Hilt... Zobacz więcej
Ich habe am 29.09. bei Chamelo bestellt. Mein PayPal-Konto wurde zweimal separat mit dem gleichen Betrag belastet. Als ich meine Bestellung überprüft habe, musste ich feststellen, dass Chamelo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Dane kontaktowe
Stany Zjednoczone
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Średnia
705 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Chamelo Eyewear: My Mood, My Outfit, My Lens!
Well, from the moment I saw the Chamelo color-changing eyeglasses, I was already 90% sure I was going to buy them. 😂 The other 10%? The price. 😭💸 It’s not cheap, but guess what? I still bought it! Because sometimes, being unique comes with a price tag. LOL! And honestly… I LOVE IT! 😍 Every mood, every outfit, every vibe — I can change the color to match. Feeling classy? Feeling sassy? Feeling like a fashion diva? Change the color lens! It’s not just eyewear. It’s a whole personality! The only thing I don’t like? I’m always forgetting where I put the charger. Chamelo, please make a charger that screams, “MAMA, I’M HERE!” 😂But seriously, I love how unique and cool these glasses are. I don’t just wear them… I customize my vibe! 😎
1 maja 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi KVL,
Thank you so much for this amazing review! 😂 We absolutely love how you described your Chamelo glasses as part of your whole personality—not just eyewear. We’re thrilled that you’re enjoying the color-changing lenses and making them match every mood and outfit! 😎
And we hear you on the charger 😂 We’ll make sure the team knows that a charger that screams “MAMA, I’M HERE!” would be a pretty memorable upgrade!
Thank you for choosing Chamelo and for sharing your personality with us. We’re so happy to have you in the Chamelo family! ❤️
– Chamelo Support Team
She really like the sunglasses she just…
She really like the sunglasses she just wish the frames were a bit more oversized, and being in Arizona when it gets hot the adjustability stops working. Otherwise she love them!
13 marca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi J L,
Thank you for sharing your feedback! We’re happy to hear that she’s loving the sunglasses. We appreciate the suggestion about making the frames a bit more oversized, and we’ll be sure to pass that along to our product team.
We’re also sorry to hear about the adjustability stopping in the Arizona heat. We understand how important it is for the lenses to perform reliably, especially in hot conditions. We’d be happy to look into this further and make sure you’re taken care of.
Thanks again for choosing Chamelo!
– Chamelo Support Team
Ability to change the tint on the…
Ability to change the tint on the lenses is awesome and exactly what I needed
1 maja 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Jaimie,
Thank you so much for the 5-star review! We’re thrilled to hear that the ability to change the lens tint is exactly what you needed. We love giving you the flexibility to adjust your look and vision to match different situations. 😎
We really appreciate your support and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
DO NOT BUY FROM CHAMELO — TERRIBLE PRODUCT AND WARRANTY SUPPORT
DO NOT BUY FROM CHAMELO — TERRIBLE PRODUCT AND WARRANTY SUPPORT
I strongly recommend DO NOT BUY CHAMELO. My experience with this company has been extremely frustrating and has completely destroyed my confidence in their products and customer service.
I purchased Chamelo sunglasses, and when the original pair developed a problem with the electronic tint, I requested a warranty replacement in January 2026, while I was still within the warranty period.
Chamelo then took until May 2026 to send the replacement. And what happened? The replacement they sent me was also defective. The electronic tint does not work at all.
I followed their troubleshooting instructions, including charging the glasses and performing the reset. Nothing worked.
Since then, I have contacted Chamelo repeatedly and spent weeks chasing their support team for answers. Despite explaining the situation multiple times, Chamelo eventually told me that they would not replace the defective replacement because the warranty was based on the original purchase date and I had already received one replacement.
Think about that for a moment: they sent me a defective replacement, and then refused to stand behind the replacement they sent.
The original replacement request was made within the warranty period. The fact that Chamelo took months to process and deliver that replacement was completely outside my control.
Instead of resolving the problem, Chamelo offered to see if I could purchase another pair at a discount.
Absolutely not.
Why should I pay again for another pair when the replacement THEY provided is defective?
I am not asking for a free second product without reason. I am asking Chamelo to take responsibility for a defective warranty replacement and provide one of two reasonable solutions:
1. A proper replacement at no cost, OR
2. A FULL REFUND.
At this point, I have lost all confidence in both the product and the company's warranty support.
DO NOT BUY CHAMELO if you expect reliable products or reasonable after-sales service. When everything works, companies are happy to take your money. The real test is what happens when the product fails — and in my experience, Chamelo failed that test badly.
My resolution request is simple: REPLACE THE DEFECTIVE GLASSES FREE OF CHARGE OR GIVE ME A FULL REFUND.
Until Chamelo actually takes responsibility and resolves this properly, I would strongly advise anyone considering buying these glasses to think twice and spend their money elsewhere.
11 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Anwer,
We’re truly sorry for the frustration and disappointment you’ve experienced, especially after waiting so long for a warranty replacement only to encounter another issue with the replacement pair. We completely understand why this has affected your confidence in both the product and our support.
Your concerns are important to us, and we don’t want you to feel that you’re being left without a resolution. Upper management will be reaching out to you directly to assist further and work toward getting this matter resolved.
We sincerely apologize for the experience you’ve had and appreciate you bringing this to our attention.
– Chamelo Support Team
Extremely Frustrating Return Experience
Update:
The management has resolved my issues and refunded money . hopefully the management invest in customer support. The product has a potential
——————————————————————
The product itself is actually good, and I was impressed with the audio quality. Unfortunately, the fit didn’t work for us, so I contacted Chamelo to simply ask how to return it.
That’s where the experience became incredibly frustrating.
I provided my order number and clearly asked for the return process. Instead of receiving return instructions, I was told:
“I've passed your request along to a teammate who can personally assist you with the return process right away.”
Nobody contacted me.
I followed up asking whether someone was supposed to contact me, since nobody had been added to the email thread. Still no return instructions.
After following up again and specifically explaining my frustration, I received essentially the same response: my request had been “passed to a teammate who handles returns” and that someone would follow up with me.
So after multiple emails, I still don't have a return address, return authorization, shipping instructions, or even basic information about how to return the product.
It should not take multiple emails and multiple “we've passed this along” responses just to find out how to return a product.
It’s especially disappointing because I actually liked the product itself. But a good product also needs reliable customer service behind it. Based on my return experience so far, I cannot recommend Chamelo.
I will update this review if and when the company actually resolves the return.
7 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Siddhish,
We’re truly sorry for the frustration and inconvenience you’ve experienced while trying to arrange your return. We completely understand how disappointing it is to have to follow up multiple times simply to receive the information you initially requested. This is not the level of service we aim to provide.
We want to make this right and ensure your return is handled properly. A member of our upper management team will be reaching out to you directly to personally assist with your return and get this resolved as quickly as possible.
We sincerely appreciate you bringing this to our attention, and we hope we can turn this experience around for you.
– Chamelo Support Team
UPDATE 10/16/2026:
Hi again Siddhish! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Amazing next generation sunglasses
Great sunglasses with a high build quality. They are very stylish and lightweight being no heavier than normal sunglasses and the battery life last for ages mine have lasted multiple days without charge and they’re quick and easy to charge them with the magnetic charger.
My glasses I believe they’re called prime have manual and automatic tint adjustment. The manual is definitely handy as you just slide down the leg of the glasses. However my favourite feature is the automatic tint adjustment. This is great if you’re doing things both indoors and outdoors as when you come indoors they tend adjustment lightning and makes it easier to see indoors and as soon as you step outdoors, the glasses automatically darken to stop eye strain
10 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Andrew,
Thank you for such a detailed review! We’re thrilled to hear you’re enjoying the build quality, lightweight design, battery life, and especially the automatic tint adjustment.
We love hearing how the glasses seamlessly adapt as you move between indoors and outdoors. It’s great to know the combination of automatic and manual tint control has made such a difference for you.
We really appreciate your support, Andrew, and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Nicolas,
We’re sorry for the confusion regarding your order. To clarify, this is a pre-order, and the payment you made was a deposit to reserve one of the limited 250 pairs being produced.
Because the glasses have not shipped yet, there is no tracking number available at this stage. We understand how this may have been unclear, and we apologize for any concern it caused.
A member of our upper management team will be reaching out to you directly to provide further assistance and make sure everything is properly explained.
– Chamelo Support Team
UPDATE 10/21/2026:
Hi Nicolas! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Chamelo is fantastic
Chamelo is fantastic. Overall the sunglasses I got which were the infinity glasses are great. I get great compliments on these more than my meta glasses. Delivery was great show up right on time!
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Fernando,
Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying your Infinity glasses and that they’ve been getting plenty of compliments. 😎
It’s also great to know your delivery arrived right on time. We really appreciate your support and hope you continue loving your Chamelo glasses!
– Chamelo Support Team
Everything about this is great.
8 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Raymond,
Thank you for the fantastic feedback! We’re so glad to hear that you’re happy with your Chamelo experience. We truly appreciate your support and hope you continue enjoying your glasses!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Andrei,
Thank you for the great feedback! We’re glad to hear you’re happy with the product and that everything went smoothly. We truly appreciate your support and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
They mostly work during rides
They mostly work during rides, but rain may impact the device if water gets in. Would be great to have an auto dim feature, and water proofing material to protect the electrical inside.
14 lipca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Joshua,
Thank you for sharing your feedback! We’re glad to hear that the glasses are working well for you during your rides. We appreciate your suggestions regarding improved water resistance and an auto-dim feature, and we’ll be sure to pass these ideas along to our product team.
Your feedback helps us continue improving future generations of Chamelo products. We really appreciate your support!
– Chamelo Support Team
Quality v price is not right
Shield glasses are a great concept when they work, but I have had two pairs fail well within a year each. Read the warranty carefully as only one exchange of product is provided. There is clearly a quality/durability issue or else the warranty would not be limited to ONE replacement. Shame.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi K W,
We’re truly sorry to hear about your experience with your Shield glasses. We understand how frustrating and disappointing it must be to have two pairs fail within a relatively short period, especially when you expected greater reliability from the product.
We take your concerns about the warranty and product quality seriously. A member of our upper management team will be reaching out to you directly to personally assist with your situation and work toward a resolution.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
– Chamelo Support Team
Purchased glasses August 14,2026
Purchased glasses August 14,2026. There has not been any shipment update or communication. This stinks . I wanted to purchase in-store but locations with stock are far. I went to Nordstrom to try then on in-person but they do not carry in store only online . Time to contact the bank .
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Ta’Sasha,
We’re truly sorry for the lack of communication and the frustration you’ve experienced since placing your order. We understand how disappointing it is to have been waiting without any clear shipment updates.
We’d like the opportunity to look into this and make things right. A member of our upper management team will be reaching out to you directly to assist further.
In the meantime, please respond to Trustpilot’s request for more information with the email address you used when placing your order. This will allow us to identify your purchase and pull up the relevant order details.
We sincerely apologize again and look forward to getting this resolved for you.
– Chamelo Support Team
Trying Now
I am assuming it’s growing pains. Their website never took my email so I missed out on a 10% discount. I received my glasses and tried unsuccessfully to register for a warranty and $20 gift card. I did receive my Falcon glasses, but they are not polarized even though it says they are. I have yet to test them in bright light as it is overcast today. All I. All, not a good experience.
I received a note and partial refund due to the issues with communications. I do think they are trying, but they need to improve their speed and methods of communication.
3 września 2026
Odpowiedź od Chamelo
Hi Uvalde,
We’re truly sorry for the frustrating experience you’ve had, from the missed discount and registration issues to the delays in getting your concerns about the lenses and cancellation addressed. We understand how disappointing it is to have to follow up repeatedly without getting clear answers.
We take your concerns seriously and want the opportunity to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your concerns and work toward a resolution.
We sincerely apologize again for the inconvenience and appreciate your patience.
– Chamelo Support Team
UPDATE 10/7/2026:
Hey there David. Just a quick note to let you know that our upper management has reached out to you to offer assistance and they are still awaiting your reply. Thank you.
– Chamelo Support Team
I’ve been waiting for almost a whole…
I’ve been waiting for almost a whole month and my glasses haven’t been shipped yet, they sent me an email stating that a new shipment will be arriving next week… it’s been 3 weeks. Also I’ve asked for a refund many times and they basically told me no or get a 20% discount from the glasses I ordered. This is a scam
3 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Jr,
We’re truly sorry for the frustration and disappointment caused by the delay with your order. We completely understand how upsetting it is to wait this long without receiving your glasses, and we sincerely apologize for the experience.
We want to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your order and help resolve this matter as quickly as possible.
Thank you for your patience, Jr, and we hope we can turn this experience around for you.
– Chamelo Support Team
UPDATE 9/24/2026:
Hi again Jr! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Commande jamais expédiée et service client qui élude le problème
Commande passée le 24 août 2026 pour une paire de lunettes Chamelo Infinity ($299) à destination de la France.
Sur le site, le délai annoncé d'expédition est de 2 jours ouvrés. Après plus d'une semaine sans aucune mise à jour, le service client m'a répondu par des messages génériques et automatisés, évitant soigneusement de répondre sur l'état réel des stocks dans leur entrepôt international (Shenzhen).
Ce n'est qu'après de multiples relances qu'ils ont fini par admettre des « problèmes logistiques », tout en restant incapables de fournir le moindre calendrier ou suivi, et sans jamais confirmer la disponibilité réelle du produit.
Résultat : argent débité immédiatement, produit non expédié après 9 jours et aucune transparence. J'ai dû ouvrir un litige PayPal pour demander le remboursement. À éviter si vous commandez depuis l'Europe.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Guillaume,
We're truly sorry for the delay and the lack of transparency around your order. This isn't the level of service we want to provide, and your frustration is completely justified.
Our upper management team will be reaching out to you directly to provide further assistance.
– Chamelo Support Team
UPDATE 9/24/2026:
Hi again Guillaume! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
You have to be patient — but it’s worth it! ^_^
I ordered my first pair of glasses directly from the official Chamelo website. The order was quite complicated, and I waited a very, very long time for it to arrive.
While I was still waiting, I ordered a second, different pair. I’m not entirely sure why, but I trusted the company. Even though their replies were sometimes slow, they always responded with care and kindness. Somehow, their customer service managed to build a level of trust that helped even when everything seemed to be going wrong with the order.
Fortunately, I didn’t have to wait nearly as long for the second pair—and soon afterwards, the first order finally arrived too.
The glasses are beautifully made and genuinely stylish. What we love most is the playful, almost gamified experience and the cool colour-changing function. It really makes them feel like a piece of future technology.
Very cool!
My recommendation: order directly from the official Chamelo website rather than through other platforms. It may be a little more expensive, and you may need some patience, but it is definitely worth it. You can really feel the quality and understand what you are paying for.
1 sierpnia 2026
Odpowiedź od Chamelo
Hi Iulia,
Thank you so much for such a thoughtful review! We're sorry the wait tested your patience, but we're so glad our team was able to earn your trust along the way, and that both pairs found their way to you in the end.
We love that the color-changing function and the overall experience feel like a piece of future tech to you — that's exactly what we're going for. Thank you also for the kind words about our customer service team, and for recommending others order directly through us.
Welcome to the Chamelo family — we hope you enjoy both pairs for a long time!
– Chamelo Support Team
I have been asking for a refund since…
I have been asking for a refund since you cannot ship my item and no one is answering me. Will never ever purchase from you
21 sierpnia 2026
Odpowiedź od Chamelo
Hi Ejin,
We’re very sorry for any frustration or disappointment you may have experienced. We’d appreciate the opportunity to look into this personally and help get things resolved.
Our upper management team will reach out to you directly to assist further.
– Chamelo Support Team
UPDATE 9/9/2026:
Hi again Ejin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Pretty sure it's a scam at this point.
Over a week later and I still haven't even got a tracking number. Pretty sure I was scammed on this one.
23 sierpnia 2026
Odpowiedź od Chamelo
Hi Joey,
We're very sorry to hear about this experience. Going over a week without a tracking number is understandably frustrating, and we don't want you to feel like this was a scam — it isn't, and we want to make it right for you.
Our upper management team will be reaching out to you directly to assist further and get this resolved as quickly as possible.
Thank you for your patience.
– Chamelo Support Team
UPDATE 10/7/2026:
Hi again Joey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
The color change lenses are sweet
The color change lenses are sweet. Quality product and quick responses from customer service. All together a good experience
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Chamelo
Hi Cody,
Thank you so much for the kind words! We're thrilled to hear you're loving the color-change lenses and that our customer service team was able to help quickly. Reviews like yours really make our day.
We hope to see you again soon!
– Chamelo Support Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.