At first, I was kinda upset because the order was delayed....but one of customer care contacted me explaining the situation and expedited matters significantly, and he kept following up till I receiv... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ik zou een replacement krijgen maar de klantenservice verstuurt de bestelling maar niet met elke keer nieuwe smoesjes dat de warenhuizen druk zijn, dit is nu al 6 maanden zo. Ze zeggen ook elke keer d... Zobacz więcej
I love my chamelo aura sunglasses! The way they go from purple to pink to blue to gray at the tap of the glasses is top tier! I’ve worn them to so many different red carpet events including Paris Hilt... Zobacz więcej
Ich habe am 29.09. bei Chamelo bestellt. Mein PayPal-Konto wurde zweimal separat mit dem gleichen Betrag belastet. Als ich meine Bestellung überprüft habe, musste ich feststellen, dass Chamelo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Dane kontaktowe
Stany Zjednoczone
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Średnia
705 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product support
Good product support. Great innovation idea
7 października 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Tns Tsiak,
Thank you so much for your kind feedback! We’re glad you’re enjoying the product and appreciate you recognizing the innovation behind what we’re creating. Your support means a lot to our team!
– Chamelo Support Team
Odpowiedź od Chamelo
Hi Frank,
We’re really sorry to hear that you haven’t received your order. We completely understand how frustrating and disappointing this must be, and we sincerely apologize for the experience you’ve had.
We’ve escalated this to upper management, and someone from our team will reach out directly to assist you further and work toward a resolution.
– Chamelo Support Team
It gets worse and worse
It gets worse and worse. At long last they finally shipped my order. And just as we get to the final bit my courier is now saying I have to pay a further £55/$72 to have it sent to me because of a customs issue on their side. This wasn't told to me or made known to me in any way and frankly it's getting beyond ridiculous. Weeks of delay and now a cost nearly a quarter of the item just to actually have it? No warning or anything. What s joke. I feel like they're actively making fun of me or a cruel joke as it's issue after issue.
4 października 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Jezraan,
We’re really sorry you’ve had to deal with yet another issue after waiting so long for your order. We completely understand how frustrating this must be, especially after the delays you’ve already experienced.
We’ve escalated this to upper management, and someone from our team will reach out to you directly to assist further and work toward getting this resolved.
– Chamelo Support Team
UPDATE 10/21/2026:
Hi again Jezraan! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Hume 2.0 Order verification
I got a text immediately after I had purchased my Hume 2.0 from Mandy. Mandy went through to make sure my address was correct and explain some of the nuance to the 2.0 that would be an improvement for me as someone who avidly uses biometrics and wearables to track my health exercise, eating, weight, sleep mood, etc. So I was very thrilled to have this exchange of Information that made me feel even better about my purchase. It was great to know Hume is interested in my use and how I applied the product to my life and that I was getting the outcomes that supported my Aging and lifespan goals. I get responses from many companies when I purchase things online, but I never have the level of informed exchange that I had with Mandy and I’m appreciative of that. Overall five out of five stars.
30 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi BriGette,
Thank you so much for sharing such thoughtful feedback! We truly appreciate you taking the time to share your experience, and we’re excited to have you on this journey.
– Chamelo Support Team
I love how the shade automatically…
I love how the shade automatically adjusts to the lighting and the design is elegant. It goes with all outfits. The glasses are great! However, the shipping took way too long. I hope that Chamelo improves their shipping times as well as their customer service response times. Other than that, I really love the glasses!
30 września 2025
Opinia niezależna
Odpowiedź od Chamelo
Hi Natalia,
Thank you for the thoughtful feedback! We’re glad to hear you’re loving the glasses, especially the automatic tint adjustment and design.
We’re sorry that the shipping took longer than expected, and we understand how frustrating delays and slower response times can be. We’re actively working to improve both areas and really appreciate your patience and honest feedback.
We’re happy to hear that, despite the delays, you’re enjoying your glasses!
– Chamelo Support Team
Would give them no stars if that was an…
Would give them no stars if that was an option.
Ordered my sunnies in November of 2025. 8 months later and they are still saying "no stock". Its now taken over 2 months to process a refund!
Absolutely disgusting.
UPDATE IN RESPONSE TO CHAMELO
21/10/26
Yes, upper management reached out with an apology. My issue remains unresolved. Still no refund.
30 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Tam,
We’re truly sorry for the extremely long wait and for the frustration you’ve experienced with both the order and the refund process. We completely understand how unacceptable this situation must feel, especially after waiting months for your order and then having to wait even longer for your refund.
We sincerely apologize for letting you down and for the lack of timely resolution.
Upper management will be reaching out to you directly to assist further and work toward getting this resolved.
– Chamelo Support Team
UPDATE 10/21/2026:
Hi again Tam! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
Great got the glasses very fast and…
Great got the glasses very fast and really didn't have any issue just make sure you have them charged up and you are ready to go
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Giovanni,
Thank you for the great feedback! We’re glad your glasses arrived quickly and that everything has been working well for you. And absolutely — keeping them charged and ready to go is the key to getting the most out of them!
We really appreciate your support and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
These are glasses that are not only…
These are glasses that are not only good-looking and cool, but also very convenient; they fascinate me.
26 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi 김영경,
Thank you for the kind words! We’re so glad you’re enjoying the glasses and finding them both stylish and convenient. We really appreciate your support and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
Best sunglasses
22 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Mathurin,
Thank you so much for the kind words! We’re thrilled to hear that you’re loving your Chamelo sunglasses. We truly appreciate your support and hope you continue enjoying them!
– Chamelo Support Team
Derek is my goat he might be AI but…
Derek is my goat he might be AI but that’s my day 1 fr
22 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Cameron,
Thank you for the love! We’re glad you’re enjoying your Chamelo glasses and that they’ve earned a spot in your everyday lineup. We really appreciate the support, Cameron!
– Chamelo Support Team
Very chic
Awesome product, very cool, bougie. Bf loved. Very good communication with site with questions and tracking.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Kim,
Thank you so much for the kind words! We’re thrilled to hear you’re loving the product and enjoying the experience with Chamelo. We’re especially glad our communication, tracking, and support throughout the process helped make things smooth for you.
We really appreciate your support and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
The entire purchasing process from the…
The entire purchasing process from the start has been excellent. The follow up text messages and support have been top notch . I look forward to getting my band to add to my pod routine ! Thanks for everything!!
17 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Melanie,
Thank you so much for the wonderful feedback! We’re thrilled to hear that your experience from start to finish has been excellent and that our follow-up messages and support have made the process smooth for you.
We’re excited to have you as part of the Chamelo family, and we hope your new band becomes a great addition to your pod routine! Thanks again for choosing Chamelo!
– Chamelo Support Team
Friendly and personal
Friendly and personal, made me feel like I made the right decision.
17 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Dillan,
Thank you for the kind words! We’re so glad our team made your experience feel friendly and personal, and that we helped give you confidence in your decision. We really appreciate your support and hope you continue enjoying your Chamelo glasses!
– Chamelo Support Team
JUST ordered the pod
Having just ordered the pod, the customer service seems very proactive and interactive. Hopefully, it continues once I receive the pod and start using it.
17 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Nancy,
Thank you for your kind words! We’re glad you’ve had a positive experience with our customer service so far. We’ll be here to support you throughout your journey with the pod, and we hope you love it once it arrives!
– Chamelo Support Team
The product does exactly what it was…
The product does exactly what it was intended to do and they look great. I told my brother about them and when he seen them on me , he instantly bout a pair. When I showed them to another young lady friend of mine, she instantly bought a pair. Everyone I show them to respond the same way. " Oh sh... those are hot".
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Michael,
Thank you so much for sharing this! We’re thrilled to hear that the glasses are doing exactly what you expected and that they’re getting so many compliments. It sounds like you’ve become quite the Chamelo ambassador! 😎
We really appreciate you spreading the word and bringing more people into the Chamelo family. Enjoy your pair!
– Chamelo Support Team
Beter niet bestellen of direct bij Ali kopen
In juni of juli gen 2 audio bril besteld. Altijd druk daar dus 2 manden levertijd Na eerste gebruik werkte de brilglazen niet meer. Gemaild geen contact. Via Instagram contact gezocht dat wet wel op gereageerd daarna ook op mail zou een nieuwe opgestuurd worden maar tot op heden niets ontvangen. Super slecht. Net als de bleutooth verbinding trouwens. Transporteur is de zelfde als van Ali Express
Het is gewoon dure Chinese troep. Geld elders uitgeven Mark van Dalen
Na mijn melding hier een mail gehad met vergelijkbare verontschuldigingen. Maar nog geen verzend moment ontvangen. Zomer voorbij dus liever geld terug.
Nu nog steeds niks ontvangen is inmiddels 5 oktober 2026. Geld terug gevraagd maar hoor niks meer van ze. Schandalig wat een slecht bedrijf en James de manager dier boven op zou zitten bedoelde waarschijnlijk een strandstoel. Schamen is eigenlijk al niet genoeg. Kon minimaal 1 ter geven maar ook dat is veel te veel. Nooit kopen hier.
1 lipca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Dalen,
We’re truly sorry to hear about your experience with your Gen 2 Audio glasses, especially that they stopped working after your first use and that you haven’t received the replacement you were expecting. We also apologize for the lack of communication and the frustration this has caused.
We take your concerns seriously, and our upper management team will reach out to you directly to assist further and work toward resolving this for you.
– Chamelo Support Team
Quality is great along with innovation
The company is definately filling a void in innovation in the sunglass industry. I love the different color options. An Aviator style would be great, but most important to me would be incorporating a form of readers into the lens if possible. Especially when we can wear these different color schemes in full sun AND in low light places like restaurants. That way we can keep them on and simply change the lens to a lighter color AND still be able to read the menu! :-)
7 czerwca 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Sally,
Thank you for the thoughtful feedback! We’re thrilled to hear that you appreciate the innovation and especially the different color options. 😎
We love your idea of incorporating readers directly into the lenses. Being able to enjoy the different tints while still easily reading a menu would definitely be a great combination of style and practicality!
We’ll be sure to pass this suggestion along to our product team. You never know what ideas might inspire a future generation of Chamelo glasses!
– Chamelo Support Team
Ordered a pair of Aura 5 MONTHS AGO!!
Ordered a pair of Aura 5 MONTHS AGO!!! Still no update on shipping. Have a right mind to cancel due to the massive price of 400 and and the total inconvenience of waiting 5 months without any timeline on shipping - only to be told no cancellations on perscription glasses. Disgraceful.
15 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi JF,
We’re truly sorry for the frustration and inconvenience you’ve experienced, especially after waiting so long for your Aura order. We understand how disappointing it is to be left without clear updates.
We’ve looked into this, but unfortunately, we’re unable to locate an open ticket or any interaction with our support team under the information currently available to us.
Could you please respond to Trustpilot’s request for more information and provide the email address you used to contact us? Once we have that, we’ll be able to locate your account and order details, and our upper management team will reach out directly to assist you further.
We sincerely apologize again, and we look forward to getting this resolved for you.
– Chamelo Support Team
Super Stylish and The tint control is amazing
I have the Knicks version Music Shield 2. These glasses are so cool. I'm a huge Knicks fan so I was supporting the brand because Stephon Marbury at first. I'm also a big tech guy so I had to try the tint control. I thought it would just be cool but maybe gimmicky. To my surprise the tint control is a lot more than that. When you are going from outside on a bright day to inside it really makes such a difference. Both the lower end and the higher end of the tints are very clear so its great on the eyes. The audio is also great and the battery life is good. These have become my go to glasses especially for riding my bike. The Knicks version adds a nice touch to any outfit I wear. It would be so cool if Chamelo gets into the AI glasses eventually as that the only other glasses I wear at this point. My glasses had an issue with the tints that I'd think is more of an outlier because the build quality is great. A customer support agent reached out to me and handled my problem so I'll be getting them replaced. I highly recommend these glasses. You wont be disappointed.
11 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi David,
We’re truly sorry for the frustration you’ve experienced with your Music Shield 2 Knicks Edition glasses. We completely understand how disappointing it is to have an issue with the tint control—especially after being excited about the product and recommending it to others—and then have difficulty getting the support you need.
This is certainly not the experience we want for our customers. A member of our upper management team will be reaching out to you directly to personally assist with your concern and work toward getting this resolved.
We appreciate your patience and the opportunity to make this right.
– Chamelo Support Team
I love the product I recommande for…
I love the product I recommande for sure a got 2 pairs and I love them so much for work , travelling and training .
13 września 2026
Opinia niezależna
Odpowiedź od Chamelo
Hi Joey,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you’re loving your Chamelo glasses and that they’ve become a go-to for work, traveling, and training. We truly appreciate you getting two pairs and recommending us!
We hope you continue enjoying them wherever your adventures take you! 😎
– Chamelo Support Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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