Chairoffice Recenzje 514

This is the best office chair I've ever bought. I'm an overweight fatty and have had many problems with office chairs in the past but this special heavy duty, beautifully made and really beautiful looking chair beats then all into a cocked hat.

I purchased a chair from the company last year. Whilst the chair has unfortunately not worked out for me, the customer service has been excellent with a swift resolution to my issue by Louie.

Overall a great experience.

Bought a couple Nene 3-Drawer under desk pedestals. One arrived damaged (DHL delivered it upside down which ripped the screws out of the bottom drawer, necessitating replacement). I took a picture immediately, knowing I would be asked for one, and reported it ChairOffice (Who trade and even answer the phone as FullRangeFurniture), who promptly reported the issue to the manufacturer and a replacement drawer was arranged and delivered within a few days of reporting the issue. As these units and drawers are manufactured to order, I consider this kind of hassle-free and quick turnaround time to be excellent.

I am of the mindset that issues are going to happen sometimes. So when they happen, it doesn't really bother me too much. What's infinitely more important to me is how a company handles issues and conduct themselves when an issue is reported. And I can say hands down that CO/FRF handled the issue perfectly. Not only did they arrange the replacement, but they called me to notify of the delivery date and even called me on the delivery day to make sure I had received the replacement item.

And this was not unique to the after care process. From start to finish their customer support team has been nothing short of stellar. When I called with an unusual question asking if the filing drawer was a full-height wall (as in, can it be used as a real drawer) or a low wall (exclusively filing drawer) they contacted the manufacturer and actually called me back when they told me they would. Always polite. Always helpful. And always accommodating when I called with questions regarding measurements and dimensions I needed that were not explicitly listed on the website.

So from a customer service perspective, I could not be happier with the experience I had. I would especially like to give a shout out to both Louie and Nadia for the exceptional customer service they consistently provided.

There is one aspect of this purchase experience I think does need some improvement. The ordering system for ChairOffice/FullRangeFurniture has a lot of issues with both mixed messaging and dead air. I'll use my order as the example. The website sales page for the item clearly states that the delivery estimate is 1-4 weeks. But a few hours after I placed the order I received a confirmation email stating the pedestals had been shipped. I thought, "Oh, fair enough. They must've had some in stock". A day or two later, nothing arrived. I check the order on the website and the order status says "Fulfilled". So I have two pieces of information heavily conveying a shipped order. My partner is disabled so I need to be home to receive them and two days after, I have no idea when they will arrive. So I call OC\FRF and they check the order. That's when they advise me that the items have not actually been "shipped". They've been "ordered" with the manufacturer and that I would get contacted closer to delivery to advise me of the delivery date. Which by the by, ended up being the day before it was delivered. That's not a lot of advanced notice to enable me to make arrangements to be available for receipt. At no point was there any attempt by the CO\FRF system or customer service reps to update me on any part of the ordering process. Which means, if I hadn't called myself, there wouldn't have been anything but dead air for what ended up being almost 5 weeks, from the point of "shipped" to the day I finally received a call advising next day delivery.

Between the mixed messaging and the short notice, it was not the best ordering experience. For comparison for the desk I was assembling, I also ordered desk pieces from OSI. Same 1-5 week turnaround listed on their sales page. But when I placed the order with them, their order status simply went through considerably more clear "status'" and remained in processing (can't remember the word they used) until the order was actually delivered. I also received a phone call a few days after the order was placed (after they placed the order with their manufacturer) to advise me of the projected delivery date. Which was perfect because it gave me effectively a full 4 weeks to plan around the delivery date and arrange help if needed for any of the two-man lift pieces. This is the kind of ordering experience CO\FRF should be aiming for. A straight-forward process with clear and consistent messaging and timely informational updates to give customers the information they need to plan accordingly.

That was the only downside to this purchase experience. But one that shouldn't be hard for CO\FRF to fix. Overall, I'm very happy with this purchasing experience and I'll definitely keep CO\FRF in mind for possible future purchases.

Ordered June 12 - Delivered July 14 - Replacement drawer delivered following Wednesday

Easy to order & contact via email. Quick response to messages online. Chair delivered as expected. Very happy with chair and assistance with assembly. Great service and product.

Great aftersales customer service. I was in need of a replacement arm for my chair.
Part found and sent immediately. Fantastic turnaround.

Bought my office chair 2 and a half years ago. A caster and gas strut had broken. Contacted customer services and spare parts were issued that day, received within 2 days along with a video as to how to repair the chair.

Screws for the base did not fit, had to cut new threads. Very poor construction.

Chair delivered next day when it was scheduled for 3-10 days, great service. The only down side was when chair was delivered the packaging was terrible half failing apart, squashed on all corners & I nearly refused the the order due to its conditions. However as I needed the chair today I accepted and the chair was good with minimal assembly.

Fasts delivery with good delivery communications.
Good quality product and appreciated the cost effective pre setup option.

Very pleased with chair, exceeded my expectations.

Great quality chair, soft leather and good control on positions.
Delivery was quick and I got mine pre assembled

A fault developed in my chair after 2.5years as it was still under the generous warranty (5yrs) I emailed in and Rich had replacement parts sorted ASAP. I was really grateful for it just to be sorted with no hassle as that hasn't always been my experience when going to other companies with issues under warranty.

I love the chair and really missed the comfort of it for the few days I was without it while waiting for parts.

Would buy from this company again.

Excellent service-Fast delivery-Great item-Value for money.

Purchased my office chair last May (2022) and was delighted with the quality of the chair and the service. Unfortunately I had a problem with one of the castors this week and contacted Chairoffice for help. Let me tell you they could not have been more helpful and today three days later I received replacement castors and for a company to offer this sort of after sales service is exceptional. Thank you Chairoffice and Louie for your help.

Very helpful staff for sorting out a problem with a damaged desk top.

Really helpful customer service, really great comfortable chair that was super easy to assemble - thank you!

Amazing customer service and after sales.

King of the Castle, King of the Castle!

That's what my posterior emanates each morning when I go to sit on my new Chairoffice Goliath seat. It is excellent value for money and the build quality is superb, I honestly think that I won't need another seat the rest of my days and I could even put on 50kg and the weight would still take me, unless I take up Sumo professionally I am hoping this will not be the case.

The staff were extremely helpful and able to deak with a more complicated delivery to Northern Ireland (oh Brexit, or as I like to call it, Eton Mess). The chair arrived promptly without incident, all the p0arts were there and I was able to put it together in minutes and have been loving it ever since. I will definitly be using these guys again, Rich, was super helpful and everyone had a nice manner.

The product (ergo rocking knee chair) was slightly different from the photos, which wouldn't have been an issue except that my legs didn't quite fit in. I am not a big person at all so it seems like these products are made inconsistently and possibly not tested.

Probably the best Customer Service Online!
Absolutely superb.
Ordered my chair, arrived the next day. Sadly damaged by the Courier.
One email with 2 photos and within minutes I received notification a replacement was on its way from the courier. Unbelievably the courier damaged 2 parts on the replacement. Yet again an immediate response, namely replacement items sent out to arrive the next day. Note they use a big brand name courier. Why they get 5 Stars (should be 10 Stars); well a five star rating when everything goes right is easy to achieve. The true test is how a supplier solves a problem - ChairOffice are brilliant.