Cello Recenzje 

158
Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Advert for Cello 7020 microwave says it is 800watts and charged for accordingly. Bought one and when checked the manual found out it is only 700watts. Complained to Cello but no reply received to date... Zobacz więcej

Oceniono na 2 z 5

Bought a 12 volt tv for my caravan and although it was out of warranty it had hardly been used definitely less than 100 hours total. Contacted the company and was told we don’t repair our products t... Zobacz więcej

Oceniono na 1 z 5

19" smart (sic) TV is a useless piece of junk. Constantly requires a convoluted update which often end S up in loss of connection to terrestrial TV. It needs to warm up ( in the 21st century????) an... Zobacz więcej

Oceniono na 5 z 5

Was having trouble with eBay sending a item back due to me not having a printer.contacted cello and spoke to a very nice lady called Jane who contacted eBay and arranged collection from my home it’... Zobacz więcej

Informacje dotyczące firmy

  1. Producent

Napisane przez firmę

Cello Electronics are not members of TrustPilot and reviews left here are not monitored by us or authenticated as actually purchased. We do send all purchasers a link to review us on Feefo, so check there for genuine purchase reviews.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

158 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(158)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Worst tv I’ve ever had

Worst tv I’ve ever had, picture etc is fine as long as you don’t want to change the channel. TV is unresponsive, takes 40 seconds to action any button presses on the remote, extremely slow and laggy. TV randomly turns itself off or adjusts the volume for no reason. Purchased new remote as I thought it was the remote causing the issues but no change at all since using the new one.

30 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

Buy British, Never again!

After 11 months of infrequent use my Cello TV developed a fault. I contacted Cello and was advised to carry out a full factory reset. A week after the reset the fault reappeared. Once again I contacted Cello expecting them to recall the tv for repair under warranty. They suggested I just keep performing a reset every time it went wrong. I suggested that as it was still under guarantee that they take it back for repair.
Cello said that as I bought the tv from Amazon, I should refer my problem to them as they sold the tv's to Amazon without a service contract and that Amazon should replace it. I contacted Amazon who said they knew nothing about what Cello was on about. So a nearly new tv is off to the recycling centre because no one will take responsibility for its repair!

28 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

Bought 50 inch a month ago worst…

Bought 50 inch a month ago worst mistake I’ve made in a long time.waste of money no picture on u tube.remote doesn’t work properly.my own fault buying a Mickey Mouse brand I suppose. Stick to well known brands

18 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Employee Profficiency.

We had a problem with our recent purchase of a Cello Smart TV following short electricity cuts & could not even change channels. I am 80 years old and Andrea took my telephone call. It was a complex issue to remedy the problem. Andrea was extremely polite and efficient and took great care and patience in finding and rectifying the problems. A new remote is being sent. I wish more companies had someone of her ability and product knowledge it was a total pleasure
to deal with her. I would be grateful if you would ensure that her manager lets here know how pleased I was with the result enabling us to use the television & change channels in the meantime.

3 listopada 2021
Opinia niezależna
Logo Cello

Odpowiedź od Cello

Hi Keith, thank you so much for the feedback. I have passed this along to Andrea and her supervisor.

Oceniono na 5 z 5

Excellent service

Excellent service - contacted them on a Sunday afternoon and not expecting a reply until Monday but Sunday evening replied - needed to ask a few more questions about an item and response time excellent with very good advice and help too - cant fault them

24 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Very disappointed in cello

I have had my cello 50" smart tv for 6 months now and i can tell you, never again.
Its laggy when playing any internet tv. The volume turns up when it wants. Sometimes it just turns itself off. When you first switch it on it is very unresponsive with the remote like its the wrong remote.
Come on guys, with the technology at your finger tips you can do better than this.
Sadly i wont be buying a british made tv again and the only reason i bought the one i have was to support a british company and its workers.
Well I'm not surprised. Nearly one year down the line and the tv is completely f****d.
We only watch it in the eves as we work all day.
What a massive disappointment to buy a British manufactured product and it only lasts less than 2 years. Never neve ever again. Jap for me all the way.

24 sierpnia 2021
Opinia niezależna
Oceniono na 2 z 5

I bought a Cello TV

I bought a Cello TV. Made in Britain, tick. Made in the town in which I was born, tick. Ease of set up, tick. Picture quality, tick. Sound quality, truly awful. I’ve not heard sound that bad since I was listening to Radio Caroline, under the covers in the 1960’s. Come clean, if it ain’t worth buying without a sound bar, just say, and give us the choice. Very, very disappointed.

21 sierpnia 2021
Opinia niezależna
Oceniono na 3 z 5

My 19inch Cello is OK as a kitchen TV

I bought the 19inch Cello for my kitchen. I was pleased with how easy it was to set up, the picture is good, and the sound quality is good enough for a kitchen TV, but it cannot be viewed from the side. From about 45 degrees the picture becomes like a photo negative. My other TVs, a large Sony in the lounge and a 21 inch Logik in the bedroom can be viewed well from a shallow angle from the side, so I can only assume this is an issue with the Cello TV screen. Its not a big problem for a small kitchen TV that is just playing in the background as we are busy, but it would not be acceptable for the large TV in our lounge where we sit and view for longer periods from chairs around the room at various different angles.

17 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Nice TV .very bad sound .

My Cello tv is a great picture and easy to tune. However the sound is totally crap. The speakers they are putting into their televisions must cost about 10 pence each. There is no quality of sound whatsoever. I am going to have to buy a Cello soundbar just so that we can hear what the voices of the newsreaders are talking about. No exaggeration. The sound is shocking

12 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Wish I had never purchased this TV.

Purchased ZG0242 Android tv through Amazon in March 2021. I have to say what a disappointing experience we have had with this TV. It freezes loses sound then just switches off of its own accord. If you don’t touch anything for about ten minutes it’s usually ok but as we have this in the bedroom we have usually given up by this time and switched it off. For a modern tv with today’s technology it’s useless. Wish I could return it but we didn’t keep the box so think it will be an expensive loft addition when we buy a reliable tv. Cello I am very disappointed in a British Company and guess I will buy Japanese next time as the Sony Android tv never lets us down.

1 sierpnia 2021
Opinia niezależna
Logo Cello

Odpowiedź od Cello

Hi, I am very sorry to see this. Have you been in touch with our customer service team as there may be software updates that we can do for you. Please email us on consumersupport@celloelectronics.com

Oceniono na 5 z 5

First time I used this company

First time I used this company. Delivery was excellent. I had a query regarding warrenty but using their customer care facility this was sorted out very quickly.
I say top marks to their staff.

17 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Had a problem with tuning in the TV

Had a problem with tuning in the TV, the understanding and perseverance of the customer support (Jayne) was second to none. Finally over come the problem and I am looking forward to may hours of TV whilst travelling the country

15 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Customer Service

I haven't had a chance to properly try out mr Ferguson 19" traveller tv yet, there were a couple of questions I needed to ask Customer Service. Andrea answered my queries and she was excellent!

12 lipca 2021
Opinia niezależna
Oceniono na 1 z 5

43 in android tv

Bought 43 inch android cello tv just five weeks ago sound stops working and tv freezes making it impossible to do anything except unplug it and hope it comes back to life…
Tv being returned and replaced with lg one

29 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

Absolutely rubbish

Absolutely rubbish, sound quality so poor, if you want a cheap 40 inch TV go sharp aquos or Toshiba sound quality much better.

13 czerwca 2021
Opinia niezależna
Logo Cello

Odpowiedź od Cello

Hi Adrian, So sorry to see that you are not enjoying your TV. Can I ask which model TV you have? Thanks

Oceniono na 1 z 5

Buy nothing from this site sent tv back…

Buy nothing from this site sent tv back said he never got it post office said he got it 3 days after I posted it paypal believed him so he got my £189 and the tv so beware buy from another site. scumbag

12 czerwca 2021
Opinia niezależna
Logo Cello

Odpowiedź od Cello

Hi Tommy, So sorry to read this. Can I ask where you bought your TV from? Thanks

Oceniono na 5 z 5

Cello 19 inch 12v/240v camper van tv/dvd

Purchased a 12v/240v tv dvd for my camper van,lovely 19 inch screen with perfect picture quality obverslary the sound isn't as good as a large screen tv but still pretty good when you set up in the sound menu.i would highly recommend this manufacture great quality for the money you pay .....

8 czerwca 2021
Opinia niezależna

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