Cat Tree UK | FR | DK | IT | NL Recenzje 1385

Doesn't take up much space, the cats love it.

Easy to order at really competitive prices and enough but no overdoing contact via email.
I searched online and found Cat Tree to have the best price and I also got a discount for the Poo Poo Peedoo cat litter pod I bought.
Highly recommend!

Great service from start to finish. Very well made, strong, and robust. As described and just what I wanted and my cat!

Can’t fault the service from this company yes you have to wait a while for delivery but that is stated on the site and when my cat tree arrived I was so chuffed and blown away by the quality of it I’ve never seen one so well made and the design is brilliant it’s solid and looks so good too! its easy to assemble beds can be removed and washed and doesn’t require any drilling to go floor to ceiling! I purchased a floor to ceiling tree and my OH assembled it all within 15/20mins without seeing the instructions at the bottom of the box! Communication was brilliant I emailed and had replies back within 1 day from James who was extremely helpful and informative . Unfortunately one of the platforms was slightly chipped from transit which doesn’t affect use or assembly at all I emailed pictures and James replied straight away and sent a repair kit that got here a day later and some money off. I will definitely recommend the site to friends and family if you don’t mind the wait it’s well worth it you won’t find a better product for the price! Thanks my cats love it also very happy cat mum!

The quality of the cat tree and shelves I purchased are outstanding, especially given the reasonable price. I always buy my cat furniture from here as I know I am going to get great value for my money, and the customer service is top notch.
Thanks Cat Tree UK

Super efficient delivery, ordered Friday morning and by Tuesday all of my items had arrived. The cat tree we ordered is of outstanding quality (Penthouse cat tree), Jon was very helpful in helping us order an air filter for the litterbox we ordered as well, great work all around, and we highly making use of Cattree!

Really quick delivery, lovely sturdy product, our cat loves it.
Assembly instructions were decent, one thing I did wrong was to assume assembly was from the base up, rather than from the top down, but that was easily corrected.

Good product, reasonable prices, with a slight snag in delivery using UPS. UPS don’t seem to deliver at weekend, and cannot leave packages in a safe location, only delivering to secure lockers. Unfortunately as the product is quite large, since nobody could be at home to receive the product, it had to be delivered to one of these lockers; the first attempt failed as there was no room in said locker; the second, to a store, failed because delivery was attempted outside the store’s opening times. Thankfully third time was a charm and the product was delivered successfully.

Delivery was fast, quality is exceptional and most importantly, the cat is obsessed with the tree!

This is the 3rd purchase from this company always great products that actually last this order I had ordered a certain colour but unfortunately had an email to say that colour wasn't available but could offer an alternative colour so great communication from them and would highly recommend this company if you want products that last and I like the fact you can order spare parts to replace worn parts instead of having to buy a whole new cat tree

We wanted to order one of the cat trees for delivery to Switzerland. Unfortunately not a service that is currently provided. Somehow we managed to place the order and transfer the money. James could not have been more helpful. The money was refunded promptly, emails were answered very quickly. If delivery to Switzerland ever becomes an option - please let us know :)

Great products easy to put together and very well made

Do not use this company! Overpriced for sub quality items. Beware that if like us you build a cat house and realised your cat is too big for it so he never used it, they will say it’s been used so they can’t refund! Also a bit of wood chipped off while I was carefully dusting the item and they say we must have damaged while assembling so won’t do anything about it! I think the quality is not great at all and they import things from USA so it’s not a locally sourcing company. Customer service takes ages to reply too. Really disappointed
Edit-check out James’ reply-he stills says ‘because your cat has used it’! THE HOUSE HAS NEVER BEEN USED SO DON’T GIVE ME A ROBOTIC REPLY! ANSWER PROPERLY AS TO WHY YOU CAN’T ACCEPT A RETURN!!

I ordered a product from this company. It arrived damaged. There was a drawn out, very upsetting period of trying to sort things out, which negatively affected my physical and mental health. I can't say much as the last time I shared information in a review about it, the CEO sent me a cease and desist letter, and gave me a 48 hour deadline for me to remove my 1 star review or they would take further action. After discussion he agreed:

"...now that you have informed us you wish to keep the product, we are happy to send any available spare parts to you to fix the issues (aside from the baseplate which is not in stock) and can send a new baseplate as soon as they arrive in around 3 months time.

As a gesture of goodwill in the interim, I will arrange for a 25 pound refund back onto your card for the chip in the baseplate for now as well and happy to send a wax pen to fix the chip in the meantime as well"

I have quoted directly to avoid any accusations of defamatory comments. I have not received the agreed refund, base plate, shelf, or wax pen. I have emailed the company and the CEO and not received responses. It has been over 3 months.

I am incredibly grateful for my recent purchase of this cat house. It's not just a house; it's a home within a home. Highly recommended for fellow cat lovers!

Dear Cat Tree, let me start with the good thing: the scratching cat tree is very beautiful and my cats seem to enjoy it. However, the rest of my review is negative. Your promise that the package will be on my doorstep within 4 working days has come out of the blue. I had to wait more than 3 weeks (!) for my packages. Moreover, the packages were also transported with GLS, which meant I had to wait one week extra and to wait for two days at home becourse the delivery was continiously postponed. Moreover, it seems as if your webshop is Dutch, but that is not the case. Please be transparent about it. Contact with your customer service, apart from fairly quick response, was also not satisfactory. Fortunately, I don't buy a new scratching cat tree anytime soon, but certainly not from Cat Tree.

Really great tree. A bit too tall for the space but very easily adapted to fit- I should have measured. It looks good and my two cats love it.

Our 2 little thugs (not maine coon) are quite rough with cat trees... So we bought this bad boy...😀 They didn't seem to like the table top bed though & were fighting over the hammock.. So we removed that & ordered another hammock for the spoilt little thugs... Now its purrfect..😉 This is a very well built cat tree with some serious weight, so it doesn't move around however rough they play... It still looks as good as the day i put it up...👍 Delivery was painless & prompt (both orders) I can highly recommend this cat tree & Cat Tree UK for an impeccable service... 😀😀😀

2nd tree we have had
Great quality
Good communication

The outdoor cat house is beautiful quality. The customer service is great too!